Absolutely wonderful! Better than the dealership.

Have taken my vehicles here a few times now and love it. If you need a great mechanic, go see Nick.

The evening of September 7th I dropped my car off at NISMORVA, it was a holiday so I expected the next day, Tuesday, they would be busy. I knew what the issue was so I noted it on the drop off envelope, with the check engine light being on. I was working from home the next few days so I had no intentions of needing the car for a day or so. About 3pm, September 8th, I had not heard from anyone, so I called. Kevin called me back in a matter of minutes and confirmed the issue, also letting me know he ordered the part and it would arrive the next day, and he provided me with my breakdown of pricing. During that conversation, I also provided him my warranty information, for him to contact so they could let him know what they would cover. I heard nothing else from Kevin on Tuesday. I waited until Wednesday, September 9th, to speak with someone. I reached out first on Wednesday, in the afternoon and no one answered. Kevin returned my call shortly after, where he informed me the part to repair, intake valve control, was delayed. I again asked about how much my warranty was going to cover and he informed me only about a third of the cost of repairs. At that instant I knew something was wrong because I was having to pay more than the warranty company. I was not. thinking that was impossible but I had questions that didnt seem to be answered. I asked him why, his response was, those warranty people dont know what they are talking about. They are getting the prices for the part from those little companies like, Napa, AutoZone, and we use speciality parts designed specially for Nissan. He went on and on, talking, and at that instant I knew he was a talker. A talker who tries to overtalk your questions and tries to persuade you to accept what he/she is saying. With this information I contacted my warranty company, spoke with a representative who was steadfast of what they were paying, but suggested the repair shop, NISMORVA, call them back to get a better breakdown of repairs or speak with them to see how it could benefit me. I called Kevin again, providing him with this information. He said. he would call them back, but did not. Thursday, September 10th is here and I hear nothing from Kevin, so again I reach out first. This was 1pm on Thursday, the third day that my car has been here, with very poor communication of what is occuring. Again, they missed my phone call, but within 15 minutes my phone call was returned. Kevin implied the power had gone out at NISMORVA and they are playing catch up because there was no work that had been done all morning. He let me know my car would be complete by 5pm that evening, he contacted the warranty company and they did not change what they were assisting me with. At this point I wanted my car out NISMORVA, and to never return. I had lost confidence in Nissan, period. Fast forward to picking up my car. Without me asking, he went on a rant about how the warranty company quotes parts and labor prices from third party companies, and sometimes those prices reflect the quality of the parts, etc., in other words. I listened, flashed my method of payment, and waited for my keys. Pulling off from NISMORVA, I thought about how Nissan West Broad always rinses my car off after servicing. Because NISMORVA is on a dirty, gravel road, my car was extremely dirty, covered in dust.  I contacted Nissan West Broad, asking its affiliation with NISMORVA, and why they dont have the courtesy wash service. With the answers provided, I then asked if they could rinse my car off, since just getting services done at NISMORVA. They aggreed.  I arrived at Nissan West Broad and was greeted by an angel, Chandra. I understand her role is a sales representative, and they are required to sell, but from first looking at her, I felt she was honest, and would not be overbearing. Arriving, I told her why I was there but I felt comfortable with asking. her about the services I was provided at NISMORVA. She encouraged me to contact my warranty company and ask them more questions.

The guys are great! Fast service and they did an excellent job! Fix things ahead of time as well. They saw things that needed to be done and did it! Will be returning...

Honest, fast and dedicated to getting it right. Head Mechanic Nick persisted in calling multiple parts shops to ensure that he got the correct brake kit for my G35 Sport. His Nissan of Richmond service ultimately got the right kit from Infiniti after a Nissan employee used their personal card to buy the correct kit from Infiniti so that I could have my car back same day. They drove me home while they were chasing down the parts and picked me up when the car was ready. Awesome job, Ill be back!

Love rocking nissan

Honest shop and quick.

Friendly, honest service!