Great experience here, I forgot his name but the guy working the closing shift on 8/15 was so so helpful and awesome. He really knew his stuff and was able to help me really quickly. I’ve always had great experiences at this store, but for some reason this one really stood out. Definitely will be going back and purchasing here again.
I always come to this store to get my Fossil watch batteries replaced and have any repairs done. Went back in today and received great customer service, had 3 watch batteries replaced and asked about a note extensive repair (which they were very honest about it possibly taking 6 months because of COVID). The only reason I did not give them five stars was because when I went in October last year, the associate said it would take a month to get one of my watches fixed but it ended up taking three or four months because the store lost my paperwork and I had to check with them after not receiving a follow up email within a month of bringing it in. Had I not follow it up, I think they would have lost my watch in the back room.
Very nice location, lots of other stores to stop by. This store was very clean and had 4 employees wondering around helping people. The employee who help me was very polite and helpful (sized my band prior to leaving) to say the least. I ordered online and it was ready in a couple hours. Prefect condition and super fast. A+
I love this store! The employees are so helpful and awesome! Ive had some issues with some smart watches and they have always helped me to resolve the problems. Seriously, the best customer service Ive experienced anywhere!
Staff nice and Friendly went to Chandler Mall they didnt have Watch I wanted. They called San Tan Mall picked up watch that I wanted. Sam the Sales person was polite and Very Helpful
Great selection, great Staff
I went in to return my smart watch that had broken and I got excellent customer service from the moment I walked in. I didn’t feel pressured to buy anything or spend extra money and the employees made sure that I walked out knowing how to use my brand new Hybrid HR and even set it up for me. I also got an old watches battery replaced and they were so quick about it. I went in on March 7th around 3ish. Those employees were great!
Went in to exchange an online order for an in store item the ladies (sandy and another young woman) were PHENOMENAL. The store was bright, clean and had a welcoming atmosphere you expect from a fossil store, hut the employees wete top notch. Super willing to help, listened and were efficient.
One of my husbands favorite place to shop for mans accessories
Expensive ... but good quality and cool products so hit this place up if you have money to spend and if you want high quality product
What a great little store if you are looking for a nice watch or wallet. My husband for some reason has LOVED fossil watches and wallets since Ive met him so its always a nice & easy gift for me to get him. I have stopped at this location many times and have no complaints at all. Great helpful staff, clean organized store, and good selection. Next time you need a mans gift, check here. :)
Love fossil products! Very good quality. The employees here always give me great customer service!
Great customer service, I exchanged a broken watch with a newer version of the same model for free no questions asked! Overall very friendly and helpful!
Love Fossil products! They place special care in the quality of their products and their sales associates are knowledgeable and very personable.
I will note on here that the store hours are incorrect. These are the correct hours (according to the Mall Centers website) that I have verified with this locations management team:Monday through Saturday 10am-9pmSunday 11am-6pmThey are located by the Harkins Theater, directly across from Forever 21.
Great customer service
Friendly staff. Very helpful
Awesome customer service!!
Great customer service and products.
Great products, selection, and very friendly and helpful sales people
Made my wife happy
Great people, ., fantastic service.
Love this place 💜
Love Fossil!!
Pushy