Pricey as all get out . But she loved her birthday gift. So it was worth it.

Came into the store my PANDORA bracelet is stuck on my arm. Had the same thing happen years ago. Went to the Scottsdale store cut the bracelet off no problem damaged it and gave me a similar bracelet. NOT only was each and everyone of thst stuff that I encountered on 7/5/21 rude the manager on duty didn’t even bother to come speak with me offer any suggestions or solutions. Please DO NOT ships here go to chandler or Scottsdale for better service and an upscale shopping experience. BUYERS BEWARE

Customer service here is always amazing, people here always make you feel welcomed & important somehow, its really something. Its the same at almost any Pandora store you go to. I always wondered what the big deal was with charm bracelets but now I get it, the bracelets & charms are beautiful, yes, but the level of customer service is what makes me value it even more, every detail counts & this place gets it.

Erin was so helpful and amazing. I had purchased something and I needed a Pandora Box because I wanted it to be something special. Erin took no time to get it all wrapped up and looking beautiful. She really made me very happy and now I can’t wait to give it as a gift. Thanks again Erin.

I’m giving a one star due to customer service. I’m not sure if Erin was having an off day but she did not make me feel welcomed. Her body language and tone of voice were so belittling. I almost requested to talk to someone different because her vibe was so unfriendly. Interacting with her made me not want to buy anything. I hope that she doesn’t treat every customer this way..

The customer service was excellent, they helped me find a perfect gift for my daughter. And, they followed safe practices.

Had a great experience at this store last night! Came in with a chipped ring under warranty and they replaced it instantly! Great customer service and love their jewelry!

Such a great place. Christiana greeted me “Hi, how are you” right when entering the store & instantly said if she could help me. Amazing customer service she had, helped me pick the best fitting ring for me & my best friend & was so nice to clean one of my old Pandora rings I was wearing! 🤩

Amazing customer service

Very good customer service 👏

Nice experience..very courteous and helpful staff!!

Upon walking in both sales consultants were with other clients. My girlfriend and myself waited patiently while they assisted them. One sales rep, the one closest to us completely ignored us while the other went out of her way to say that she would be with us momentarily. We were in no rush. The other rep Kaitlin with an i finished up first. I asked to see all the rings they carried in 18k plated gold she said they only had 14k and then when I showed her my current rings she said that’s 18k gold plated as if she was correcting me? So when I said yes that’s what I was interested in seeing she then asked me for my rings size. I was aware that pandora is currently slowly fazing out their gold inventory so I asked to see anything they had. This upset Kaitlin as she went on to rudely say that every ring size was in a different location. We all know the size of your store. It is very small. And in the end you carried about 20 gold rings. When I was confused if I wanted one with more gems or a more simple one her response was sharp as she stated “you clearly are going to think it’s too much every time you look at it so why look at it any further.” I let Kaitlin know from the minute I walked in that I was looking to return two rings I was wearing and looking to purchase a few more, more expensive ones. She didn’t let me know until I was ready to check out that I couldn’t return the ones I was wearing, which is fine if that’s store policy and it was disclosed to me when I first mentioned it. But the smirk and smug remark said it all. We were treated so unfair that the other sales rep tried to chime in and lighting up the mood on a few occasions, she was sweet and clearly saw what was unfolding. I’ve been a sales consultant for 10 years and I treat all my customers with the upmost respect. As a successful business I’m sure you already know that your employees set you aside from all the other competition. And this is not someone you should have representing your brand.

Very nice staff and a right place for shopping special bracelets!

I went in looking for a charm for my mom that ends up being retired. The associate let me know of a site that sells authorized retired charms and she provided me with the item numbers for the charms I was looking for. The associates have never been less than amazingly helpful when Ive come in to this location.

Wife loves it....I love wandering around like a homeless man...looking for a way out, but how can I give less stars when it makes my wife happy! Staff is friendly but would it kill you guys to have a man lobby?

My experience was amazing. I knew nothing walking in, and Caroline was very helpful. She explained everything to me from brackets to clamps to spacers and more. I will definitely be back there for future purchases.

I went in for Christmas and had a great experience. It was a little crowded, but, the line moved quickly as they had enough employees working to cover the demand. When I got up to the counter I was greeted with a smile and friendly, knowledgeable service. They did not have one of the pieces I wanted and the salesperson quickly found one near me and offered apologies for the inconvenience which went a long way. I was very pleased with all my purchases and the experience they offered.

Amazing staff that are super knowledgeable about their products and what they have. Offers great options on what to get a significant other or someone that is special in your life. Their return warranty is amazing.

The staff are really helpful and friendly,they dont mind to show you different options to make you happy and satisfied with your purchase.

Very helpful. I walked in and gave a very brief description of what I wanted and they knew immediately what I wanted. Very personable.

Very helpful and friendly. Made it easy to decide.

I had a wonder experience today! I am not a huge fan of jewelry but I found a beautiful simplistic ring. Aida was very patient and helpful.

Excellent customer service.

Needs more people working, other than that...love the trinkets, love the staff. Thanks Ada!

Love the girls here, great service!

Best Pandora store in the valley!

I just love that store!

Loved it

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