As a maintenance manager in the area, I depend on suppliers like Grainger to keep my plant running. This branch has always provided great service and the staff knows the products theyre selling. They have always delivered when I need parts fast, which is why Ive been a customer for years.

Quick and easy great customer care will go back

Not 2A friendly as they have a no firearms policy posted. Did not have any parts that I was looking for in stock. Otherwise, friendly staff.Edit: My main complaint is your no firearms policy. You say you have a no firearms policy for the safety of your employees and customers. I was a customer and I didn’t feel safe leaving my gun in my car to comply with your rules. A couple questions for you:1. How does your policy/sign keep someone with a gun and intent to do harm out of your store?2. Would you really prefer your customers leave their loaded firearms unattended in their vehicles for a criminal to steal?

This store has gone downhill in the past couple months. They cant seem to ever be able to check in overnight pallets, then can never find the parts that are supposed to be on those pallets (special orders). Seriously considering switching to the Phoenix branch if this store cant get it together quickly.

Package was there on time and great customer service thank you will visit again

Can be expensive, but youre going to get what you need. Helpful employees make for a good experience. You can get in and out quickly, and get back to business.

Make sure you have the right part before you leave the store otherwise you wont get a refund, even once youve returned the product to the store. Been waiting for our refund for almost 3 weeks. My husband has been in twice times since he returned the wrong part. He has been told three times the money will be refunded to our account, weve waited the time we were told each time and still havent gotten it. I have never had such trouble returning anything anywhere. He should have known better when the part wasnt put on will call like he was told it was by the employee over the phone. May be time for new employees or training the ones they have to actually do their job correctly.

Didnt have the air gauge I needed.

Friendly staff and quick service, even though I forgot my mask

Very helpful, quick service

I called to see if my order was in, confirmed it on the phone and when I went there, they said my order wasnt in. Duh.

Spent 15 minutes with the salesperson Manny looking for hard attachable hearing protection that he had on his screen in 2 minutes just for him to tell me he doesnt have it in stock 15 minutes later. Would of been nice if he said that in the beginning instead of wasting my time.

Very disappointed. This branch failed to fulfill my online order. One of the rep told me my order was cancelled two weeks ago but the official grainger email states clearly that my order will be available to pickup till today. No further explanation and no assistance to re-order again. Will not recommend this branch to any business.

That girl in the place is great person and a great service she not what’s doingShe explained to you about what is selling

In and out fast, no issues. I am not sure why they have such a low rating. I guess people will always find something to complain about.

Granger has always had what my husband needs.

Bought a AC capacitor here with no issues, in and out quickly.

Extremely slow and unable to navigate the computer, which looked to be on the Grainger retail site. jerry was not only almost unable to find what I was looking for (with my help only), he then saw my use of a corporate credit card for $7 as a high-security transaction that required multiple forms of ID as well as a couple of sideways glances. I will be using one of the other locations, as this one was out of stock of almost everything I was looking for anyway. FYI Jerry, brass bushings do not work as steel spacers.

Great place for industry pros to get tools and parts

Talked with Mary very good service not only was she fast on getting me my parts but any parts that were not available she showed me other options or other materials which I was able to use girl is rockin go Bulldogs Northern Cal ha ha

Ordered a product that was supposed to be in on Wednesday. I showed up on Thursday and it was still not there. I changed my order the same day and they assured me it would be there mid-day Friday. I called before driving out the second time only to find out that it is delayed till Monday. The weekend is now wasted and I must wait two more weeks for another window. Your experience may vary but I am first time and last time customer.

LoL Granger just quoted me $140.69 for a 5mm x 0.5 thread pitch thread tap. Really guys? Really?

If i could give 0 stars I would every time I go to this location there is a older gentleman with a goaty who so rude to me every time the problem is I dont know what i ever did to him but to order parts so today he was rude again i told him nevermind I will just go some where else and he told thats fine with him go so if you ever stop there dont waste your time with him find another sale rep and another sale rep not available just leave so he dont mess up your day im thinking about pulling my account and going some where else sign never going back

Ordered a box of screws hands was told they would be in 0930 next morning. Got there at about 1030 no screws, was told be there at 1230 no screws. All I got was sorry about that but you can drive to pick them up or wait another day. Told them to cancel the order and not charge my credit card. Very slow to wait on customers and dont acknowledge customers when they enter.

The employees are abrupt and border on rude. Products are overpriced.

If this location doesnt have it in stock and you have to order something DONT wast your time. They will tell they ordered it but for some reason they dont.

I wish they would stand by there word they said my parts would come in Monday well Monday came and went told me Tuesday morning well Tuesday afternoon I was canceling my order dont waste your time here

Worst service ever stand there for 45 mins waiting to be helped just to get ignored while they help 5 people that are behind u in line

Theyll get your order wrong.