Absolute worst experience with any big lots ever!! I bought a couch a week and a half ago, told me that they would have it in stock a delivered 5 days later. So I paid for it then and 5 days later, they still didn’t have it and told me that they couldn’t have gotten it by that day. A week and a half after I had paid for it, they finally had it in stock. Took a whole day extra just to get it to my house. Customer service was horrible and then was told it would be a $59 dollar delivery fee. Delivery person calls me and tells me they have it for the wrong address and that it was an upstairs apartment and it will be $89 now. I live in a downstairs house… he proceeded to tell me it’ll still be $89 and hangs up the phone. Could not be any more unhappy than I am now. I have gotten furniture from other big lots stores and everything went smoothly. Do not go here for furniture! What a nightmare!

Patrick was so nice. Great employees and goods right now!!

Great store with great staff. The furniture Department staff was absolutely wonderful in helping you get what you want. The store has great furniture selections and the ability to get the furniture in three different ways. Including two of them that would allow you to bring it home that same day. I have purchased furniture from Big Lots before, a sectional for $700.00and its lasted greater than 6 years. This was family room furniture so, it did get a lot of wear and tear. You cant beat that.

Lots of furniture no staff anywhere couldnt find the price on a chair wondered the store for about 30 minutes only person I could find was the cashier who seemed like they would rather be doing anything then listening to my question

My favorite location well organized and good variety of things

Todays visit at BL was good. Lots of items, clean, friendly associates and some really nice furniture.

Poor customer service. Wouldn’t listen to customer or uphold the sale they had. Went in and got the 7 piece essential oils and the sparoom diffuser room essential oil diffuser. Did not ring up as buy one get one. When I asked about it the cashier called for help. I showed them the photo of their sign. The cashier said they were going to up hold it. Then some manager like guy came over said no it had to be the same thing to get the sale. So buy a diffuser get a diffuser. He wouldn’t even listen to me when I tried to tell him that is says one of equal or lesser value. If it was of the same thing then why would it be of lesser value. Plus’s they only had one set of the 7 piece oils. How would I have gotten two of them. I was polite about it but the guy was rude. I left with out getting anything and felt bad for the employees who had to work with this guy.

I live right next to this big lots it is beautiful well organized the staff are amazing especially the sweet lady I believe her name was Stephanie very helpful and kind to me she help me pick out a few toys for my cat it was amazing service

Out of French fries seasoning ..uggghhhh

Love this store. Far better than AJs. So worth the drive.

A larger store than others locally. Good selection and not crowded.

Its a dollar store on steroids. Delightful!

Lots to see. Enjoyed looking around. Have a lot of furniture.

Nicest, cleanest Big Lots Ive ever been in. I really enjoy walking through these with my wife when bored. Just bought our gazebo from there for VERY cheap (but high quality). Good customer service.

Bargains await! We dont shop here often, but when we do, well always find great things. Today I noticed they have a big selection of nostalgic candy...pink owl bubblegum cigars, tootsie rolls, and even Boston baked beans.They have a great patio and outdoor section here. Lots of stuff to amp up your outside game.Staff is always friendly and a pleasure to talk to, thanks everyone at Big Lots!

Manager was talking to a customer who was checking out while the line was getting longer. There seemed no rush to take care of customers.

This place has really changed, its not the same!

The A/C was not working in the store, or at least it did not seem to be. I felt bad for the employees.

Loving big lots new layout

Ever since Ive heard they occasionally carry pokemon cards, I stop by to see whether or not they got any, other than that. I love their selections and variety of snacks, always a great Hotspot! 😁👍

I dont really go to Big Lots but decided to stop in. I found some good stuff for reasonable prices. May have to go back in the future :)

Great place to find those strange items you like having but dont really need.

Reasonably priced quality products!

Had no idea they had such great deals on mattress. You need to check them out. If you are new to big lots you get a 20% off coupon!! 1/2 the price if mattress store same mattress.

They had what I needed at a good price.

I love a good deal. Cant beat some of the prices

Incredible holiday decorative decor at great prices! Big Lots has really stepped it up this year! Definitely a favorite!

Always fun to walk around and see all the stuff they have. Sometimes its exciting to find a hidden gem here.

Clean and nicely organized, and compliments on the wide variety of Fentimans mixers!! Tonics, sodas and lemonades! Great prices on everything, and friendly employees too. Whats not to like

Checkout time was horrendous and no sense of urgency to help get the customers through in a timely manner! A few customers had a full basket of merchandise which added more wait time. Once I finally made it to the cashier (young gentleman), he took almost 5 minutes to pull up my rewards ... Im a regular shopper at another store in Mesa and never once had a problem using my phone number to pull up my rewards information. I had to then give my email address three times before he finally located it ... very frustrated at this point and will probably never return!

Great patio furniture and store was not crowded, clean, well stocked

Its big lots...3 stars is almost like 5...prices have surely risen and intelligence has fallen in 95% of staff. Good luck shopping here...

Nice bright and clean. I will be going back.

The lines were terrible and the customer service was an all time low. I would highly recommend finding a different location. Poor management obviously is playing a big role.

Its a good place for bargains. I like specially food items, like candies and once in a while you get some organic ones.

One stop for back yard party 🥳🎉

Very nice and beautiful store everyone must be very proud of there store. Thank you to all the people and to the manager.

Clean store. Friendly staff. Great deals. Check out the clearance items - great finds.

Great 👍👍 place

Big Lots was better when they had the bakery agreement for overstock. Also, after they reorganized the store it seems like they stopped carrying a varied selection. Could be the China tariffs area hitting them hard. They have already closed some stores. More to come?

Associates were friendly and helpful. Not much available in furniture but lots of other items available. Great location to other stores as well.

Great store with great finds!

This store is so clean and spacious. They are all decked out for Christmas and its beautiful! Gifts for everyone including you and enough decorations for your home, yard, and even you. ENJOY!!

Love ir

Looked everywhere for an inexpensive tree skirt. Only at Big Lots!

This store is ok also seems to be out of alot of stuff on shelves, definitely expect to wait in the checkout area

Okay but didnt have a stainless steel tea pot I was looking to buy.

Only come here to return amazon and they have the return all the way in the back to make you shop. Smart people

Nice clean store.

Great prices.

They had one item we wanted.

Nice clean stote

We love to shop at big lots

They always have really cool decor. Love the clearance sales. Bought bluetooth headphones that are surprisingly awesome!

Courteous employees well stocked store.

If you havent discovered Big Lots, you dont know what a great discount shopping experience you are missing. I dont know how they do it, but you can find the same things here other stores have, and they are always less here. From groceries to seasonal items, decor to household, toys to furniture, they seem to have it all except clothing. This is the largest Big Lots store Ive ever been in, and its my favorite. I walk through here about once a month to pick up the things on my shopping list before I hit the other stores, and I always save money.

The manager was very helpful!

Didnt have the biggest selection of storage containers and bins as I would had hoped. Pleasantly surprised that it contains a small pantry section for a selection of food goods. Most of furniture is made of partical board and flimsy plastic, so to be expected. The store was today and clean, and service was helpful. Plenty of available parking even on a busy Saturday.

Good place to go for quick trips for reasonable home goods!

Went to the Mesa store on Main and Lindsay on Wednesday. Newer. Clean. Courteous employees. Great selections. I am actually thinking of buying a Serta mattress there. Great price on King mattresses with box spring. Give them a try. Big Lots gives Big Value if you ask me.

Excellent prices, lots to choose from and I can always count on them to find what I’m looking for. Great location too! Near freeway and lots of other shops as well as grocery stores & restaurants.

Kinda spendy

I used to shop here quite often, and for some reason stopped for a few months. Since returning it has been completely updated from floor to ceiling! It looks great, and they have added new products that havent previously been available.

Need inexpensive bathroom cleaning supplies? Big Lots is the spot. They have other things there too. Shop have fun.

Employee David was very helpful and friendly. He helped me find exactly what I was looking for and helped me load it into the car without hesitation. It was about 20 minutes to close a couple days before Christmas and I can only assume that it had been a busy day. I didn’t feel rushed at all and he was patient when I explained what I needed. Awesome customer service; he needs a raise!

I love bigs lots. My boyfriend and I come here a lot. The only thing that bothered me was the cashier who checked us out. I believe her name was Kayla. I had pulled a water out of my purse to take a drink & she asked if I wanted her to scan it. I was very offended because i have had that water in my purse for a while. Big lots doesn’t even carry the water flavor that I had or the size. I didn’t appreciate that. Besides that, I will never stop shopping at big lots!

Great service great quality and amazing prices

All kinds of things to buy love this place has everything

Great selections and great prices. Love the rewards program and the financing options.

Out of kitchen organization items that I specifically went to store for on this visit.

Good to shop for bargains. I never really go here looking for anything specific but just to browse and I usually find something! Prices are very reasonable and there was a large selection of outdoor items and household items.

Just a fun place to shop some times.

Great prices everyday. Store very clean and kept well organized 👌

They had everything. Business has grown tremendously even have a credit card payment program. Lots of nice furniture, not cheap breakable only last a year type of items. Very clean and organized

Great Great it is the best ever love it

Extremely clean store, employees are very friendly and helpful. I shop at big lots OEM and this is one of my favorites.

Great service and prices

Cant beat these deals!

A lot ofempty shelves and hope you restock soon!

Got a great deal on a very comfortable mattress. Very happy with the customer service and overall it was a great experience.

Employees and nice and helpful. Store is clean and items are fairly easy to locate.

The store is very well organized than other Big Lots Ive been too. It has more items on display.

Nice merchandise. Reasonable priced. Helpful staff.

Went for the bigger box of coffee pods but none were found.

Great customer service and always seem to have everything I go to find and purchase. Prices are very reasonable and the store is always clean and brightly lit.

Love love love BIG LOTS, the prices & selection of items you can buy are a BARGAIN, compared to Walmart or Target.

Neat and organized store that is clearly managed well and employs a staff that is friendly, helpful, courteous, and fast. Great shopping experience.

Great deals, super friendly staff. I had fun shopping the black friday deals, although i spent $500 it was well worth it!

Just great

Seriously always a great place to buy necessities. Plus 37 other things you prob dont actually need.

Love to shop their

Friendly service and good prices!

Nice variety of stuff they got in here

They were quite helpful and we found exactly the chair we needed when we could find it no where else

Nothing I wanted

Great deals and fun gift ideas!

Nice, clean store. Pretty much what you expect it to be.

Fun because I havent been to a Big Lots in years.

Always find a smoking good deal. I am usually looking on the back end cap for mark downs.

Selection is somewhat limited but still good buys.