I’m ready to change this 1 star rating to a 5 as soon as they fix this problem. They don’t provide cash back to tip their employees after the wash. There isn’t even a way to just tip them off of your debit or credit card. How does the owner of this car wash even think straight??? I’m an owner of a business as well and I’m not that senile! Fix your business model so that your hardworking employees can also benefit. No tip today I guess!

It was the very best car wash I have had it any of the cobblestones I have stopped at yet I wish I lived closer cuz I would go back once a month at least

This is honestly my favorite cobblestone in the valley. I love coming to this one. The one by mine doesnt offer a full service option and I used to live by this one. I loved coming here. A clean car is my favorite thing! Todd S is the best attendant. He always has a smile, always has a bounce in his step, and always happy! I love the consistency of him being the first face I see on the line. He always makes sure Im taken care of you. Thank you Todd S and all the cobblestone employees at this location. You dont know how much I appreciate you on rough days like this just making my day slightly easier ❤

Terrible job. We decided to try this place since they had decent reviews on google. Got the diamond package which was supposed to be clean inside and out for $49. We were told this would take 45 minutes. The car was out in 10 mins and it literally looked like what it did when it went in except shinier on the inside since they put conditioner on top of dirt. Glad we didnt get the buy 4 get 2 free deal they were offering for Christmas. I am not sure if we just got unlucky or this is really how this car wash runs but what a rip off.

Took my truck to get a good wash on Sunday. Then met up with Jeremy your customer service Rep. He talked me into a full service detail. I even decided to do the clay bar paint conditioner. My bill was over $400, I received a $90 discount with a $25 off digital coupon. Over all I paid over $340 to get a detail for the interior and exterior. I picked up my truck with the windows, door jams and control switches with dirt. It seemed that it was just wiped like you would get with a car wash. Sections of the step rail had never been even cleaned. I pointed all this out to the detail tech, his response was the my truck was to dirty to clean it all. I also showed and pointed all this out to your manager Logan. His response to it all, is that there was a lot of other vehicles to detail. I gave the guy only $20, just to show that I was even willing to get him even more if he took care of what was never cleaned. He took the $20 and didnt clean. Then I spoke to the manager, his response is that thats all they can do. So theres a limited amount of time that is spent on a vehicle when getting a detail. If it cant be done, then to bad. I drove away with the intent on never coming back for a detail. Thats because Ive been a fast pass member for years. On my two vehicles. So I have to come back but for a wash only. Very disappointing

Its nice and the employees are friendly but the drive through wash scratches your paint. This is expected, given the many vehicles that drive through and I knew better but just a forewarning for those with new or important vehicles, stick with hand washes only.

Really great experience! The oil change manager was late so the car wash manager started the intake process and even gave me a full service crash wash ticket since I didn’t want a wash done today. The oil change manager fixed my windshield wiper for free. Both were so great to me and provided the best customer service today!

Absolutely terrible. Im not sure they did anything other than armorall the tires. Im not kidding when i say an auto wash would have done a better job. The vacuum job must have been done with a blindfold on as there were still crumbs everywhere, and they didnt even bother to open the rear door. The top was literally not even hit with a hose. Im beyond confused as to how this place is still in business.

I gave 6 stars to this car wash because their costumer service is awesome.James store manager Julian and the rest of the crew are great! 👍🏼 the best place to wash my truckVery happy with service. Thanks Cobbleston guys

Awesome job with the exterior wash/dry/bug removal/vacuuming/interior windows/rim cleaning and tire shine.

They have more guys standing around talking than working today. Something is going wrong here. May need to try somewhere else. My car has dried before any of these idiots decided to start drying it. What a complete waste of money. Need to cancel my monthly fee if they are going to be like this..

Save your money and time. What is the point of full service car wash and paying for that if you still need to spent 30 mins or so wiping down everything again. They do a horrible job on cleaning the car. Dirt spots on interior and exterior are a common find after your car is washed. Other then wiping down dashboard they dont bother to clean anything else. Would give zero stars if i could.

Great Service all around. One of the few places you can get light work done on your car on a Sunday. Carwash was included for free which was awesome. Full service, so no need to do anything but sit and wait for your car to be finished. Technician was super helpful and actually showed me the AC and Oil filer to see if they needed replacement as well as running me through all necessary fluid changes that my car could need. Definitely coming back!

Terrible experience. Weekday morning. Cars stacked 10 deep in the finish bay with 4 guys working. Took forever and my Truck was delivered dirty. Supervisor didn’t care.

They were terrific and did a splendid job on my car. I will definitely be going back.

Horrible experience. Paid $39.00 for full Service + $6.00 tip. Only to find out mats were not wiped off nor interior vacuumed. Door handles were not wiped off. Dash board was half done.Do not deserve a 1 star.

Every time I come to cobblestone I see Todd. He is always there to help. He is EXTREMELY friendly and always makes things soo much easier. This is my favorite location because it is very fast. The Vacuums are amazing. The staff is amazing and they do all they can to make your experience here quick and they make sure you leave with an amazingly clean car. If you don’t think it was done right they won’t hesitate to fix any problem you have. I highly recommend this place!!

Jeffrey was so extremely friendly and very upbeat. I could tell he wanted to be there and service customers. I went in for a simple wash but then he told me about the unlimited wash package; it would make sense for me to take advantage of because I have toddlers who like to eat snacks all the time!

I arrived at Cobblestone Location here in Gilbert at 7:17 am, I could see it was quite busy, but I was okay with waiting. I was checked in at 7:24 am and went in, bought a drink and proceeded outside to wait. I saw that there were already 7 cars out there and only 2 people drying. I sat down and opened a book to wait. My car came out and they parked it in Bay 5, at this point I knew that there were still 6 cars in front of me to get dried and cleaned. Bay 5 was directly in the sun and my car was the only one put in that bay for quite a while. The other bays were backing up. After almost 40 mins, they finally got to my car and I was worried that due to my car being right where the sun was, that the water would dry and not get cleaned off which means I would have spots. I waited till they finished with my car that they spent about only 10 mins on and saw tons of spots on my passenger side and water still dripping from my doors. When I commented this to the guy, he said that they were short staffed and I would have to wait back in line. When I got home, I called to speak to the manager and he was unavailable after I waited on hold for over 10 mins. The manager of the store spoke to me and when I gave her my concerns she had the tone of not caring at all. I now have to head over to another Cobblestone to get my car properly washed which means waiting for another hour or more. If the team would have taken the extra 5 to 10 mins to dry my car properly so there were no spots and no water dripping, it would have made such a different review. I understand they were short staffed but that doesnt mean my service has to suffer that I pay for.

Shame. I hoped with the new owners it would be better. A month ago they broke off my emblem. Of course no replacement. They said it was probably broken before I came in. Now this time I pulled in a different way because the whole front section is under construction. Some super anal manager came out and inform me that I had to completely Circle the building even though there was no one in any of the car parts and I was pulled nearly in front of the car wash. I said can I just pull forward let him hit it with the scanner however all it would have all it would have taken was for me to pull my car 10 feet forward. Dont forget they also dont have free vacuums and will not let you use their vacuums even though its something thats included in my monthly membership fees and there was no one there. Their management or making terrible decisions and just like the last two car washes that have gone out of business in the spot they will as well if they continue to treat their subscribed customers like this. I also pay for a the tire shine and the machines hardly ever work. So then I have to ask one of their people to come and do my tires as per what Ive been paying for and they usually act really put out. Drive another mile up the street and go to the one on Baseline and Val Vista. Ive never had a problem there with any of them taking care of my cars

The staff is so friendly and professional. Todd was simply amazing. Danielle and Bobby were also great. Thank you for such great service!

Fantastic service that keeps my car looking new and performing factory fresh.

Poor quality. I got my car back with dirt still on exterior door handles, mirrors, etc. Interior was not wiped down with dust/dirt still on dash, seats, and floor.Would not return and would not recommend to a friend.

Interior service is LACKING majority of times; I visit this location about every 4-5 weeks and every time I can point out a forgotten detail on the wash, most times I note it mentally and go on about my day. I usually get the supreme or the works wash. I dont expect a detailing type of service with that but certainly the wiping down of the interior, more specifically the cup holder/console area. This time it was completely missed, debris and some dry liquid is still visible. Most times this is my complaint, dash not wiped down, interior windshield got missed, rear view mirror, poor vacuuming job, yes I can go back and point it out by why should when that is what I am paying for in the first place?? Again detailing is not expected but some cleaning/wipe down is. I use cobblestone due to having a lifted truck and most DIY drive-thrus car washes can not accommodate my tires, 8/10 times this is my complaint, lack of interior thoroughness (exterior is always good) otherwise I would take my business elsewhere.

Great spot to get unlimited washes for a far price and they can do dually trucks witch is awesome!!!!

I dont normally do reviews, but I am more than livid with the out come of the car wash on my husbands car. We arrived just a little before 11am on a Sunday. My husband pretty much had them go all out for his car. The gentleman who help my husband said it would be a few hours, but just in case it would at least be done before 5pm. We accepted this as we knew he was getting a lot done. Around 4pm we decided to give them a call because we hadnt heard from them yet. My husband was placed on hold for a brief moment then was told his car was done. Excited to see his baby looking brand new we went right over to pick it up. We live 5 mins away so we arrived quickly, all to find out his car was NOT ready. My husband sat there for another HOUR before his car was ready to go. This was the first annoying part. We literally waited all day for this to be done and it was there for 6 hours. If it wasnt ready we shouldnt have been told it was. Secondly getting the car back was disappointing to say the least. The windows were still dirty. The seats were soaking wet, seats still had dirt and dog hair on them. Didnt even get an air freshener. Just spent that much money and couldnt even get a freshener??? The parts of the car that were cleaned looked nice so I gave it 2 stars for that. After literally spending 284.99 on a car wash you expect it to be the best. I could go on but I think my point is made. Save your money and just do the wash yourself. We will NOT be coming back here.I have attached some pictures as well. Now if we had paid 20 bucks or whatever fine, but again after paying almost $300 for a car wash you expect the best.

Wow! I just picked my car up and was so impressed by the amazing work I had to write this review! I called to find out the detailers name which was Everesto who did the polishing and shinning with leather lotion! Amazing job! Best detail I have ever had done! Everyone is so friendly at this location too! Including Todd who helps book your detail and the managers are also super nice! Well done Cobblestone you have sure earned my business from here on out! Thank you!

Definitely one of the best of all Cobblestone locations, especially for the do it yourselfer. Plenty of stalls available for drying, supplies are always on hand. Keep up the good work!

Everyone at Cobblestone Val Vista & Williams Field is friendly, genuine, courteous, knowledgeable and outstanding! Danielle, Kaidi, Todd along with the whole Cobblestone Team are Phenomenal!!! Thank Yall for all that Yall do!!!

This is my preferred location primarily because the staff team responsive nature and facility layout is spacious and comfortable when waiting for either a car wash or a auto detailing project.

They do a great job. I prefer this location

Friendly, time-effective service. Will be back!

I stopped by 12/4 after work because the dealership needed a clean exterior for the clear coat application the next morning.I waited and watched the water dry on my truck. I watched 1-2 guys dry cars that lined up after mine, watched a employee under a tree for several minutes and watched a gray shirted worker start on my car. I didnt speak up until he switched to the vehicle directly behind mine. I asked if I needed to dry my truck myself, asked him to please work on the vehicle 1st in line and sat back down. The gray shirted man then approached my chair and (instead of working on drying), told me that Id only been waiting 19 minutes and they had 25 minutes. I told him I dont care about anything but seeing the water drying, would he please leave to work on my truck. He didnt listen immediately and was leaning into my space. I felt intimidated. Five (5) blue shirt workers started on my car to meet the 25 minute deadline.And this morning, in the bright AZ Sunshine, I have so many water spots, the dealership had to rewash it anyway. I wasted money and 45 minutes of my day, no matter what dudes tries to argue. Ill NEVER go back to this location.

Do not use this car wash! They assume zero responsibility and will not take care of you when they damage your vehicle. This damage accrued after going throw the tunnel of brushes. All are on the passenger side of truck. They were able to buff out a few of the light ones on the hood and tailgate, but will not help out on getting the rest of them fixed. The manager at the location says he cant do anything more and to contact his manager (Shawn Liberge) who is off site but does not return calls or emails.

They dont ignore you when you first arrive. I should know the name of the young man 👨 that assists in checking you in... Calls me by my name. The sweet young lady at the counter...always welcomes with a 😊. The staff that drys the vehicles....always goes the extra mile to make sure its done right and finally the lead person that lets you know when its ready...they go around the vehicles double checking. Yeah...I pay monthly for both my vehicles but its so worth the.money.Only negative is that they are always busy but worth the wait.

The staff was extremely nice but the inside cleaning of the car was disappointing, They just wiped it I could’ve done it myself for 5$ instead of 35$.

Horrible, the guy was seriously disrespectful. I pulled up after getting the birthday car wash. And said it was my birthday. He responded very rudely to both me and my parents. Just unnecessary, as one who works in customer service he should work on this.

Great Experience, Professional efficent and reasonable .

Todd was amazing and the service was great 👍

They put a large, deep scratch on my boyfriends brand new Dodge Challenger and denied it.

Great Staff And A Clean Truck, What More Could I Ask For.

Todd S offers excellent customer service

Got an oil change and a basic car wash. I sat with my 4 yo for an hour and a 1/2 and nobody came to tell me my vehicle with Done. I got excuse after excuse after excuse as to why nobody came to get me or tell me it was done. We frequent here for car washes but I dont know that I will be back. They were so rude

Todd is always there to greet me with personal and speedy service! Karina takes care of all my check out needs with a friendly smile. Last but not least .... Logan pays the extra attention to detail on all 3 of my trucks. I’ve been coming to this location for over 2 years now and I recommend this staff to any of my friends and family that come to visit from out of town or out of state! Jordan definitely has the hardest working cobblestone crew in the East ! The lube and detail crew definitely deserve 5 stars as well 🤘🏼👌🏼

BUYER BEWARE!! This place is not worth even $5 for a car wash. I cant believe they have any return customers. I had my car washed there at 6pm yesterday, and didnt see the car in full sunlight until this morning. Completely unacceptable. Poor vacuum job. I got their top wash and tire dressing. No dressing anywhere. It appears they washed the rear rims. I cant speak for their auto service department, but dont bother having anything washed at a place that hands a basic wash out for FREE when its your first time.

Horrible service. 11:57 Jeep order was taken. Car sat on side while a dozen or more other full service vehicles went ahead. 12:25. Finally went to find my Jeep and found it pulled to the side. Ask why? Told it needed to be sprayed first. Asked When are you going to do that? When we have time he said. Spoke with salesman who took my order. Said he only writes orders. Spoke to supervisor. Said he’ll get to it when he has time. 12:35. Went inside and asked to speak with manager. Never showed. Jeep finally ready at 12:58. Canceling both $49 fastpass

Lex Figueroa provided awesome service! I have the unlimited membership and Im so happy with the service!

Took forever I have to leave at 5:06 to make my appointment. I took out my car unfinished. After 40 minutes plus waiting 10 minutes at the vacuum line.

They did such a great job with my car and the service was quick and friendly!

Best experience ever!Went in to redeem a free full service car wash coupon. First time getting a full service wash at this location. The staff from the guys when you first drive in, to the 2 gals in the lobby and the 4 guys who wiped down my car were awesome! Courteous, pleasant, fast & friendly service!Warm smiles & happy faces were so refreshing! Wash was fantastic! Super clean inside & out! Will be back!

This was my first visit. I come from a place where a car wash is either a mostly functional automated thing or a self-service bay. I had no clue what the procedure was here, and I messed it up a bit. The young man running the wash and vacuums deserves a large tip just for being so friendly and awesome to work with and not treating me like an idiot. The team at the end did an awesome job finishing up the vehicle. Just great service all around. Now that I know how it works, Ill be back!

Showed up here a week ago to get my truck washed but have always been leery about the tunnel and it causing scratches to my paint since it is not touch less. So I paid the hefty price ($60) for a hand wash to avoid the tunnel. Well that was even a bigger mistake. Not only was it a poor quality wash with a bunch of tire shine. What I got was my truck coming out the other end, of a hand wash mind you, with my headlights being completely fogged up with moisture. The first words out of my mouth at the end of the pickup line was, what did you do to my headlights? They said, oh its ok they will clear up in a few days. Me being an auto enthusiast I knew that was a bs default reply. Pretty much waved it off. I came back 2 days later (pictures attached) with my headlights still damaged. Filed a complaint and got a call back 3 days later to me basically being told too bad so sad its the manufacturers fault for a bad seal. I find that hard to believe since the lights have never had an issue before with countless washes and waxes from this exact location and my headlights were fine. Found out they use a pressure washer, which would be fine but they decided to focus that onto the headlights ruining them. So Im looking at $400 to replace the lights and $60 for a poor hand wash. Very disappointed in this place. Didnt try to do anything for me. Nothing. Just placed blame on other places and could have cared less to do anything about this incident.

I stumbled upon this place almost by accident. I was in need of an oil change and I usually go to Walmart so I tried Jiffy Lube first and their full synthetic oil change was starting at $93.99 as told to me by the clerk so I high tailed it out of there and stopped by Cobblestone. $73 for full synthetic oil change and a free wash (or $5 off any other wash w/ purchase of oil change). I ended up getting the “Ultimate” wash and WOW! My car has never looked so good. They aren’t kidding when they call it an “auto spa”. Ryan helped me out at the end and he was SUPER friendly and ended up spraying my car with more air freshener just because I asked. I will be coming back. My wife even got a wash because of how good my car looked! Thank you Cobblestone!

I have recommended this location a few times. Everyone is always friendly and helpful and it’s always clean. I have the pass for unlimited car washes and use it weekly. I appreciate their attention to detail and willingness to always help!

Horrible service was missing items from my car that they had to go find Inside there shop. Was informed it was going to take 2 hours but took 3+ hours and Was never informed of the extra time needed to work on the car. Watching the employees stand around joke and do nothing through the windows while your car is just sitting there is annoying. Purchase a Kind Bar opened it up while it was all melted and was stuck to the wrapper like it was out in the sun. Informed the front desk they said thats normal, so I just tossed it out. Found my work side magnets all scraped up for some reason when they where perfectly fine the day before. Also scrape marks all over the right side of my door also. Ridiculous service! Never again!

We have been going to this car wash for the past couple of years using the unlimited car washes.They always do a great job and the staff are always super friendly and work hard to get you out quickly.To me if you are not going to this car wash you are missing out.

I always clean my car myself, but decided it would be nice to get it more thoroughly done to start the new school year. I had never had this type of service done and when I pulled up I was directed to the express lane. I talked to the employee and explained that it was my first visit. He told me the options and I pointed to the basic package I wanted, including an interior vacuuming and cleaning. He charged my card and I went through the wash. When I exited, no one was there for the drying, etc so I looked at my receipt and saw that I had only been charged for the basic wash. I drove around and explained to the same employee that we’d misunderstood each other and I wanted the basic works package. He said ok and handed me the receipt to go pay inside. I explained how I had just paid $8 for the wash and thought that should be credited towards the $17 price of the works. He said no. I realize this isn’t a big deal, but it was super frustrating to have scheduled my morning around nursing a baby and doing online school with my kindergartener and still not be able to just get this little job done. I will certainly be looking elsewhere for car needs in the future.

It was fantastic! Everyone was very nice & friendly. I didnt realize I would be getting a car wash with my oil change so that was wonderful! Ill definitely be back.

I wont go anywhere else but Cobblestone to get my oil changed or car washed now. Their prices are so great, they offer coupons nearly every time I come in, and the service is amazing. Not only do you receive a free basic car wash with an oil change, but the workers are so helpful and respectful. As a woman, there have been many times a business has tried to take advantage of me by pressuring add-ons, over-exaggerating the condition of my car, etc. However, at Cobblestone the techs are wonderful. They inform me about the condition of my car, give their advice, and from there let me make the decision. Its so refreshing to go to a business that is not there to push sales but genuinely help and advice their customers. If youve never tried Cobblestone before, I cant recommend it enough. :)

I had no cash for tip. I asked to add tip to my bill for the carwash but it wasn’t “allowed”. The cashier acted as if it was unheard of to get cash out for tip. So inconvenient! The sad part is that this policy only hurts their employees.

Brought in one of our fleet card in today for an oil change. when I was immediate I was told we dont do that here Im like why not I have a flea to count its good at any cobblestone so you got the manager and goes we dont do that here with attitude Since when we just dont know! Get your all corporate out I assure you I will never bring one of our fleet cars over to this location again and its totally reflective upon the service. If you want to see an amazing service and amazing job done talk to Casey the manager that does oil changes over here on Elliot and I-10 he truly knows what good customer service is every time I come here always with this smile always willing to help takes very good care of me and my fleet of cars and its never a problem so if you want good service and good oil changes and done quickly and properly dont waste your time at Val Vista spend the extra 15 minutes go down to 60 and head to I-10 freeway and Elliot. I assure you Casey will take very good care of you!

It was good my car was very clean from the outside but I feel like they could have done better in cleaning the inside of my car. It was still very dirty on the inside & had scuff marks on the door. I think they should take more time in cleaning the inside.

Staff were great, but the tunnel put a huge gash in my paint down to the metal. Will never use a drive through wash again.

Have brought car here before and nothing missed.Then I Took my car there on Monday for detailing. My jack went missing. Called and talked to management. Was told no body took it and am welcome to view camera. Doesnt mean all cameras view every angle. Ill just buy new one. Its cheap anyway.

Rush job just now ! Alma School Location is way better !

Detailed my truck very well!

Whenever I drive Uber, I get the car washed first. They do a great job here. Staff is friendly, the car looks almost new after the wash and its a 2010. I have an unlimited plan so you cannot beat the price. I highly recommend.

Absolutely the worst wash ever. Had both of my cars washed there just now any would been better off flushing the money down the toilet. The did a horrible job inside and out on both of my cars. The inside looks worse now then before the just made swirl marks on the dashes. Will never go there again or recommend them to anyone ever. Absolutely the worst experience ever and a huge waste of money. They didn’t vacuum the back. It was sadly the worst stay away from this place

I seriously cant say enough about these guys. The cashier Arinn is an absolute doll. I asked her if she cleaned the bathroom and she said yes. Great job young lady.The supervisor Aaron is also amazing. Super professional, super thorough and sends me off with a smile every time.This fast pass has already paid for itself.

Todd the gentlemen was very nice and very respectfulHe deserves a raise!!!

I hate to give such a low score for a place that clearly has a lot of great reviews. That’s why we went there for the first wash of our brand new car. Little marks on seats weren’t cleaned, the driver console wasn’t dusted or cleaned, the windshield was very streaky... and we purchased the ultimate plus wash. I almost called or did something else to try and get it fixed, but frankly... I don’t have time and I don’t think it will get done right. I’ll look elsewhere for a great car wash.

Cobblestone is one of the best car washes Ive ever been to. They always do an amazing job. Also the entire facility is very clean and the staff are very professional and friendly.

I had an excellent experience with Cobblestone, we were leaving on a road trip the next day and was in desperate need of an oil and filter change, I tried a couple other shops around the area and they were all fully booked. Feeling bummed, I pulled into cobblestone to vacuum my car and to my surprise I saw an “Oil Change” sign and quickly pulled in. They got my car in, changed the oil and filters AND also gave me a complimentary interior and exterior car wash in under 30 mins. Keep in mind the other shops were estimating that I might need to leave my car there over night for just an oil change... I recommend Cobblestone to everyone now. Very thankful they were able to get my car in just in time for our road trip the next day!

Great quality wash and care for my vehicle. Very well trained customer service team!! From the sales team out front, to the gals inside and the detail crew outside, this is a well managed operation. Shout out to Angel out front who is a constant and familiar face at this location. Best Car Wash in Gilbert AZ.

Very knowledgeable and friend staff. Small mix-up once service complete but corrected issue quickly

I paid $45 plus a $10 tip for a diamond touch wash. As I started driving away with it I noticed just how dirty the inside still was. Cup holders still had dirt in them like they were never cleaned, the console and seats still dirty, a dirty water spot on the back seat, and it was clear as day that the leather hadn’t been wiped with conditioner like the Diamond Touch wash is supposed to include. I took it back just to have the guy who sold me the wash argue with me about what the wash includes even after having it pulled up on their website while another guy behind him tried to argue with me as well. He then told me that I should have bought the more expensive wash he tried to sell me if I wanted my leather to be clean when he originally told me the more expensive wash was to get into the smaller areas inside the cab, nothing about seats being cleaned more thoroughly. I don’t expect my truck to be show room clean but I do expect to get what I pay for without being told I should have bought the more expensive wash if I wanted my seats wiped down when it was supposed to be included in the wash I originally bought. They did take it back around to clean the inside again which I do appreciate. It was returned to me in the condition I expected and how I normally got it back after a Diamond Touch wash. Just should have been done the first time around without a hassle. I regret not taking pictures of the inside before they took it back around to show the difference. Also never expect to get air freshener. I’ve been to this location probably 30 times since it changed to Cobblestone and had air fresher put in my truck maybe once or twice at most. Even after asking for it they say they already sprayed it in when they hadn’t.

The staff was very friendly, but I wasn’t too impressed with the full service. The exterior of my car was great, but they left a lot of crumbs between the front seat and the console. When I asked if they could take care of it the employee told me the self service vacuums could reach into that crack. I didn’t argue because the full service had been free because I got a coupon in the mail. When I pulled over to the vacuums, I discovered they hadn’t vacuumed out the truck either (full disclosure, I don’t know if that’s normally part of the full service). I ended up having to vacuum much of my car again and snap the floor mats into place myself. I would go there for a car wash again, but I don’t know if I would get another full service.

Even though it took longer than anticipated Im very pleased with the attention to detail. Our car looks and feels like brand new.

This place is by far the BEST car wash Ive been too! Ive been coming here for years at this location, I will even drive out my way to come here. The staff and customer service is so amazing. They take care of you right when you pull up and will answer any questions you have. Ive had car washes, oil changes, and details and every service is flawless. Highly recommended you wont be disappointed:)

This location is by far been the most outstanding in my opinion. Everyone there is friendly to you and respectful. Customer service is great and outstanding. That being said I just want to take the time to show some recognition to a certain individual Alexis F. I came in there and brought by 2015 GT350 supercharged mustang to just get a simple car wash but he recommended me a Fast Pass. Alexis F. Is a outstanding individual and took his time into recommending me a sweet deal in which I took and now have the privilege of washing my car when ever I want. Thank you cobblestone

Oil change service rep Bobby was exceptional! He was courteous and respectful regardless of the busy time of day and unbearable heat.This guy deserves a raise and bonus. Excellent experiences like the one I had with Bobby are why I return.

My girlfriend and I love bringing in our cars to this location when we get lazy and need the cars cleaned. The employees here are nice and helpful and the service here is fast! Would highly recommend this location if youre looking to get your car washed!

I have been going to Cobblestone Auto Spa on Val Vista and Williams Field for a year. I purchased the pack of Works washes in advance (at their suggestion) because I am a monthly customer and I’m so happy they did because it saved me a fortune!The customer service, attention to detail, their ability to get all the dog hair off my seats, if I have any special requests I’m always accommodated, the cashiers are helpful and the store is always clean. A special shout-out to Angel! Angel is terrific; friendly, professional, helpful, and gets me checked in quickly. Thanks Angel!

My car didn’t come out completely clean and I wasn’t even offered a second wash. It was suggested that I should pay for detailing if I wanted my vehicle cleaner.

They didnt move my car off the wash quickly enough and an express wash customer bumped into my car.Went to talk to the manager. He gave insincere apology, and made excuse that maybe my car was hard to start and that caused the delay.What utter nonsense.Didnt even comp the wash!!You just lost another customer.UPDATE: Manager came back to talk to me. Admitted it was their mistake, nothing to do with my car not starting quickly and said he would comp a wax on my next visit. Will upgrade rating after I return next week if they honor that free wax.

My wife and I both have the unlimited service through Cobblestone, which is great since we can go whenever, as many times as wed like, to whatever location wed like. I think the unlimited plans are very fairly priced, however, I do knock off a star because I feel like the basic full service washes are pretty expensive. I understand the concept (drive to the subscription), however, I think its a bit much for a one off car wash.

Wasted 10 minutes after my car was done getting cleaned, when no one called me I walked up to one of the attendants and asked if my car was done. He asks me to keep waiting so I do and after 15 minutes no one has gone back up to my car. I ask a different attendant if my car is good now and he says oh thats been done for a while nowThis isnt the first time this has happened to me either which is why I asked the first attendant but even when i do that I still cant leave in a timely manner apparently.

Great place to work. Amazing service and quality. You can tell from the faces of the workers that itsAbove average and up beat as far as car washes are concerned.

I come here all the time to get my car washed. They have monthly plans where you can get unlimited washes for a great deal. During monsoon it’s especially nice because I never have a dirty car even with all the dust and rain. I can come back through and clean it up again any time. I can’t say enough about how nice and friendly everyone is. One person in particular, Miguel, is always here when I come in. He does a great job every time and even remembers my favorite air freshener! He always asks if I need anything else. The service you get from him and everyone here is definitely better than any place else I’ve gone in the valley. Stop in and give this place a try. You won’t be sorry!

My husband took his car to get washed and had some dirt and oil left on his car. Logan came out to hand wipe off the dirt and oil and the car looked amazing. Nice guy and took care of us so thank you Logan for your awesome customer service!

Dave in the service department did a great job with my vehicle. Very thorough and timely.Ray did a great job with the wash and detail of my vehicle as well. I always come here for good service.

Gabriel does a great job while explaining all of my options. He makes me feel comfortable and he wasn’t too pushy. He showed me how certain waxes deflect dust which is important. He knew that my car is made of carbon fiber. He is very knowledgeable. Customer service department should be built around his energy!

Above and beyond! GM Jordan literally drove me to CVS to buy a new battery for my key fob that died while I was using the vacuums. Totally unexpected, greatly appreciated. Was able to get to work on time and get on with the evening. Thank you so much for your help Jordan!! Ive been going here to wash my car (good machines/good people) since it opened and now have a lifetime customer.

First of all, the employees that I have encountered have been very nice and willing to help me when I ask.They do a pretty good job of cleaning the interior and exterior.... once you get helped. There have been a few times where I have pulled in for a full service, I got skipped. I dont know how this happens, but everyone gets helped, then after waiting for a few minutes, I have to get out of my car and walk over to an employee thats standing, waiting for more customers. Im not sure if Im doing something wrong, or if they arent communicating with each other on whos been helped.Also, its not a huge deal, but it is annoying that they ask what scent you want then they either forget it or give you the wrong one.Overall, this is a good place for a car wash, but from my recent experiences, I hope they have better communication going forward.

Cobblestone is always professional, clean and quick. I know I get value for the dollar and a positive experience, everytime!

While I truly believe my car was detailed nicely I’m giving them one star because they took advantage of me since I am a women and I was unaware of the process. I took my car, in a panic, to have it cleaned because something on the freeway splattered onto my car. When “quoting” me they said it would be $400-$500. Then came back saying I would have to at least pay $500. Since I had no idea what it would take to get this substance off my car I believed these men. When I picked up my car I was informed by an employee that I was overcharged and taken advantage of. This employee was not in a place to override the decision. It’s sad that these men are out there taking advantage of people to make an extra dollar. I’m not sure what incentive they get but it’s unethical. I will never bring my car here again and I will make sure to let everyone know how “well” they took care of me.

Well, five star rate for the good service you offer. I got my car so clean here after a long weekend service. Make sure you ask specifically to get specific parts of the inside of your car cleaned. I am satisfied with my car cleaned well done.

I just want to give this place an outstanding review. I usually go to the location of signal butte and the us 60 but I visited this Cobble because I was in the area. I have to say, Alexis F., the young man in the green shirt helped me out tremendously. I stopped for a basic car wash but he informed me about the importance of getting the car detailed and having it buffed. He never once made it seem like it was a sale and for that this will now be my home location. Great first time experience entirely.

I just wanna say that Ive been coming to this location since theyve changed over to cobblestone auto spa and out of all management that has come and gone, Guillermo and Dante have by far been the best! By providing customer service and going above an beyond to help me or answer any questions I have I must say superb service all around from start to finish. The place is only getting better and ive never had a bad experience! You guys rock!! Religiously recommending everyone I know! Keep it up :)

Angel is one the best customer service personal over here. I love this guy man. He always take great care of me each time I come and get any type of service for my car. Keep up the great job man. I love his smile too.