The exterior looked amazing when they were done. However they didnt vacuum between the front seats and the center console like my usual place does . Also still stains in the cup holders - like it wasnt even touched. It was pretty quick and with a 50% off coupon a great deal. I think if they werent so busy they wouldnt have cut corners on the interior. Would return again to give them another chance.

I had a minor issue using their car wash recently, but Joe (manager) made it right! So because of that, I decided to come back for an exterior detail. I lost my bumper guards on the sides of my doors over the last few months, and it left sticky tape on the doors. See pics. They made it look like new again. I also had them restore my headlights. See pics. I was very pleased! Thanks Joe and James for the great customer service.

A bit overpriced considering they didnt really wipe down the inside of the car at all. As I approached my vehicle I saw a few marks that were easily wiped away with my thumb, which means they really didnt do much of a polish. I got the full service Platinum package, pretty disappointed with the outcome for the price.

You could pay the 10 year-old kid down the street to detail your car, youll get better quality and value. I brought my car in for detail and they didnt even vacuum. instead, they vacuumed the mats and covered up the dirt underneath. They made no effort to clean under seats, where I discovered straw wrappers, coins, peanuts. I was so mad, I took the car back. picked it up, thought everything was OK. got home, opened to trunk, found it full of leaves and debris. I called the service manager, asked for partial refund and was told that its their policy to never open trunk because personal belongings might be in there?!?! Dont we all empty our cars- and trunk- of valuables - before getting a detail?! WORST WASTE OF MONEY EVER!!!! If I could, I would pay you to take your car elsewhere and spare you this frustration!

I always use Cobblestone when it’s time for our oil change and they never cease to amaze me with how fast they are! The guy who helped me was fantastic, I forgot to ask for his name but he went above and beyond knowing that I was in a time crunch but needed the oil change. He gave me great information on things I didn’t understand and did not try to press me on replacing things. I got a few extra things done besides the oil because my technician said they looked long overdue and I was happy he was able to replace the items. He saw that I had a license plate on my passenger seat and offered to put it on for me as well which I was grateful for because that plate has been sitting in the car for over two weeks. 10/10 recommend this location and will continue to use this specific one even though we live in Maricopa.

Just paid for the most expensive car wash they had, and they literally did not do the inside of my car. I could not be more disappointed in this place

I have gone to this location once before when I lived over in Mesa. I have since moved to Scottsdale and had to get an oil change. I figured I would do it at cobblestone again. Well now I live in between this location and the North Scottsdale location. I decided I would drive to the North Scottsdale location to try it out. On the way there, my gut instinct told me maybe I should go to the Val Vista and Baseline location since I’ve been there before and had great service. Went ahead and got my oil changed and a transmission flush on Saturday. Sunday evening, I was informed by my friends boyfriend that I had an oil leak. So of course I was instantly annoyed to hear that. I called the North Scottsdale location Monday morning and whoever I spoke to said go ahead and bring my car back, but had no customer service whatsoever. I took it in after work, they told me if it shouldn’t leak anymore and if it does, bring it back in. I shouldn’t have to keep bringing my car in. It had no oil leak prior to my oil change. So the next day (Tuesday) I noticed it was still leaking in the morning. So I called this location and spoke to Tyler. He was super friendly and told me to bring my car in. So I drove all the way from work (Paradise Valley) to this location. He looked over it and apparently it was the transmission fluid. So he went ahead and did the whole transmission flush again. He was super nice the whole time and seemed sincere. It is now Thursday and my leak is still gone! Thank you so much for fixing what the other guys didn’t do. I will definitely make sure this is the only location I go to for an oil change for now on. Definitely worth it!!

Have been going there for at least ten years. Today I left without checking my car. Found the rims to be dirty between the slats. Normally not a problem. My fault for thinking that it was done correctly. I only mention this because Im disabled and cannot clean my ride anymore.Just a reminder to always check everything!!

The young guy who helped us register for the monthly tag was very polite and knowledgeable. He was easy to talk to. Your machine does a great job cleaning my truck and the vacuum actually sucks which in this case, is a good thing! Lol! Well be with you as long as you stay in business here. Thanks!

I feel good. I even signed up for an express unlimited membership! I’ve been telling everyone! I only have 1 question. Do you have tire shine?

This place is a joke. Hire people with knowledge and respect

I’ve been coming here for years and after today I’ll keep coming back! Joshua S. took good care of me and my Corolla and was very thorough and attentive to my needs and concerns. Thanks Joshua!

It was horrible!!!! I haad to ask them to vacuum 3 times when i open the back end to put my walker in it hadnt been wiped down or vacuumed. There wasnt any wiped down seats they said they couldnt wipe down leather there was animal hair all over floors they said animal hair doesnt vacuum up. I have been there before and have done this myself. The little cubbies in front seat hadnt been wiped down. I had to come home and do it myself. I havent been feeling well so i bought a platinum car wash. Why i got this i dont know. Basically the only thing i was happy with the windows were clean.Tina Moore

Did an oil change in my car no tires pressure check no change fluid horrible car wash with no vacuum inside. And they are very expensive. Will never come back and dont recommend anyone to do it.

The guys on the finish line did not do a very good job with cleaning the inside of the car. I still had trash in my cup holders as well as stuff on my floor. The passenger side was not wiped down at all, the door still had dirt and stuff all over it. The dash was not wiped down at all, it was still dusty when I got in. I did have an oil change while I was there and they were friendly and fast with getting the oil changed.

I been coming here for about 3 years i usually get the diamond wash for about 50 dollars kind of expensive but it was worth it because they do the interior and you get a free wash and I always give a generous tip to the workers. But the last few months the quality has gone downhill and most importantly they have raised their prices to outrageous numbers they want $70 now for the diamond The owners of this company have lost their marbles. 🇺🇸😢

Good but Im waiting for more visits. Had two carwashes, one was great the second was just okay. I travel 8 miles to get this done and I hope this works out.Updated my past post. I will give this Cobblestone car wash on Baseline and Val Vista. 4.5 rating. It really depends on the time you get there. Great people at beginning of process and cashier it just great. It a shot in the dark whether you get a good job or an excellent job as they clean your cars. I just wanted to let your know Im still looking for the few perfect great experience and I still driving those 8 miles.

Just needed to send a BIG THANK YOU TO ARI AND KYLE! WOW! Ari is such a sweet girl and delivered such AWESOME CUSTOMER SERVICE and KYLE IS THE BEST! HE detailed my daughters vehicle and did such a GREAT JOB and went above and beyond . Such hard worker and great people skills and very professional. Kyle YOU ARE THE BEST Thank you so much and Ari you are the BEST too and always with a smile thru your mask. Thank you, We will be back! Thank you Cobblestone :)

Oil change that included a car wash n vacuum, no wait time to get in. My 1st visit n the employees were awesome!! Will definitely use again

I love this location. The staff are all very friendly. The snacks and drinks are always stocked. The retailers usually do a pretty good job. Sometimes they could do a better job on dusting inside the cab, but other than that I have no complaints. I enjoy my unlimited was package very much!

Worth it. Tyler was amazing. He was fast, kind and listened. Absolutely wonderful service, and all that’s included with the oil change/wash makes the price well worth it. I will be returning.

Ive been coming to this cobblestone for a few years now. I have the $20 a month car Wash pass so I usually come 3 days a week or so to drive through the car wash always very friendly workers great car wash they all do a wonderful job.

Pretty nice place. It does need some maintenance to keep business coming in but service is good and friendly. They have windows to see the cars going through the wash and soap guns for the kids to spray the cars, HOWEVER, the guns are all broken and the windows are covered in build up so you cant see through. While the kids are not the customers, they are the biggest reason the car gets messy so getting them excited to go to the car wash is the move. Other carwashes get my daughter excited to go with balloons and spray guns. We go more often because she likes it and lets face it, because she made a mess and we want to pay the car wash to clean it up. They do have really nice AC, tvs leather chairs and plenty of snacks to buy. The choices of snacks, drinks and car accessories are really awesome too. As for the service like I sad it is really great and the looks like we just drove it off the lot. Thanks for a friendly smile and making our car feel like new again.

First time to Cobblestone. Friendly, helpful employees who take the time to explain things. I appreciated the employee who asked me if I wanted to upgrade from a basic clean and for a few dollars I got a lot more. I really appreciate their offers to veterans and active duty.

Not going to lie, I was bummed when the prices increased but happy with the added amenities. I have an SUV and other washes in town dont get the back clean (and one place even ripped off my rear wiper, no lie, but this Cobblestone always secures the wiper). I appreciate the two vacuum nozzle choices, the complimentary wipes, and the blue towels. Employees all seem friendly and are efficient. Only downside is the awkward right turn to enter the wash. (Yeah, if you have been there, you know what I am talking about.)

I love this place. The price is right. You get a free car wash after an oil change and the staff are always so nice! I forgot to note I was in a hurry for an out of town road trip and they made sure to be speedy and gave me a rain check on the wash since I was in a rush.

They did an excellent job…what I was hoping for. I used another car wash for a long time but their service dropped. I would find many areas not clean and streaks running down the outside. Not here. Very happy.. I’ll be back

My first time using this service and I was very happy with the result. Took my Prius their yesterday and had the interior and exterior cleaned. Looked very nice when finished and they didnt steal my two rolls of quarters. I would use this service again.

Great service. For 20 dollars you cant ask for a better wash. Wish they did full service. Great job

$200 detail and they didnt even do the back of the car. Not worth the cost or hassle. Word of advise - inspect the work before you drive off. Dont just assume they did it well.

Always professional. Only place and location i will use

I have written before about my fondness for the team at Cobblestone Auto Spa (Val Vista & Baseline), mostly due to the great care they give to my new Ram 3500 dually—not many car washes can handle such a girthy gal, but the Cobblestone at Val Vista goes the extra mile to keep her looking sharp!Recently, I popped in for a quick express wash, and I managed to clip a concrete protection pillar around the automated wash teller. The store manager (Joe) rushed over immediately upon impact to size up the damage. Not only was he more concerned for me and my truck (which is appropriate since I hit CONCRETE! 😉), but he went out of his way to try and make things right. Joe PERSONALLY dusted off his mad detailing skills and buffed the damage out like a champ!Todays Dually Lesson: Leave tight quarter car wash driving to the pros!In all honesty, I have never been more impressed with a store manager or the level of customer service that I receive at this Cobblestone location, and I will remain a loyal customer for as long as me and my girthy gal get mud up in the tires on the job site.Well done, Joe and the whole Cobblestone crew... well done, indeed!

Fast friendly service. I love how great my car looks after they are finished.

Got stuck in the car wash for about 5-10min because an employee wanted to do a *specialty* wash on their car. Had to call the office to get me and my 1yr old out.

I would give this cobblestone a negative star review. I used to take my little red spark here and then the inside of my car would never get touched, Id pay for platinum wash and get the worst ever. I stopped going 2 years ago came today to try to see if the issues were resolved and we bring in our red titan truck pay for platinum again and still NOTHING was touched on the insides. We said something and the guy rolled his eyes but started kinda helping. Then here we are 20 min later still trying to clean the truck. And then another guy comes and yells if you want a refund man Ill give you one but I have other cars. I just hope they actually clean the other cars. 🙄 terrible service. Thanks for the refund and wasting our time.

Fast efficient and courteous.Speed lane is preferred in and out in less then 10 minutes.Would definitely recommend.

I’ve been there in the past they’ve always done a great job this time was even better thank you very much for your service in East Mesa

Whats not to like, other than price. This is an example of you get what you pay for. They have the best wash around. The vehicle is the cleanest inside and out and its very fast. All the people are really nice and they move you through quickly. In addition there is cornhole the free!

Good experience even though there was an issue with signing up for the monthly membership. The staff and manager were quick to try and figure out the issue.

The service was good it cost me $30 for one of the upgraded washes. Im always a little hesitant to upgrade at the full service but Im very happy with the wax and cleaning. Shined the tires and the rims look beautiful. The customer service was good and very respectful. Will be back again to see what a $16 car wash gets me.

Everything was professional and the staff friendly. I purchased a service package and everything was explained to me

Nathan or Nate gave the best service! Although I was told that my vehicle was ready, some areas were not cleaned to satisfactory and I was not going to return to this location but Nate noticed without my mention and took charge. He first asked if I had any time constraints and when I said no he said I dont want you to take your car out of here like this and took an extra 15 minutes and perfected every detail that bothered me again without my mention! I appreciate Nates amazing customer service. Sadly I dont see this type of great service around anymore. Thank you Nate. I will be back thanks to you.

I wish I could give more stars. We have always liked and used this company. And I rarely write negative reviews. But I always write honest reviews. The guy in the oil change area was really helpful and nice. The cashier girl was helpful and was nice. But the guys who cleaned out my daughters car afterward, were rude and dismissive. It took well over 45 minutes for them to supposedly blow out whatever dirt was inside the car and supposedly wash the inside and outside of the windows. In the past there had always been an attempt made to clean the wheels on the car. So when it appeared that the car was done, I made a quick sweep, getting what I knew was garbage out and putting it in the garage. Which is fine. Im sure they dont do that as Im sure theyve gotten in trouble for that before. Then I noticed...so much dirt on the floors, under the floor mats, on the floor mats, they obviously didnt take them out, dirt in the creases of every seat, dirt in all the arm rests, dirt in the center console, dirt on the dashboard, dirt up by the back window. The windshield had been cleaned but NONE of the other windows or the rear view mirror. And there was NO attempt made to clean any part of any the wheels. It didnt look ANY different than when I drove it in there. This was one of the worst experiences I have ever had from any oil change and from anything from Cobblestone. And the worst part wasnt the lack of or shoddy work. The worst part was the rude, condescending, disrespectful, demeaning way I was talked to when I initially asked if the vehicle was finished and again when I questioned why the vehicle appeared to be still quite dirty if it was done. We have been getting oil changes for vehicles for over 40 years. Weve been going to Cobblestone for almost 20 years and Im embarrassed for you. We will never return to this location. What happened?!!! No on bothered to come over and ask me if there was a problem, no one bothered to come over to see if I needed help, no on bothered to come over to see why I was using company equipment. Seriously? What if I had been injured? Wow.Now I wish I would have taken pictures.

Horrible customer service. Will not return. Tried to log a complaint with any onsite manager or assistant manager. Was told it would be 30-45 minutes before anyone would speak with me. Take your money somewhere else.Edited Review: I reluctantly returned to Cobblestone to use a prepaid wash and I had an even worse experience. We dropped the car off yesterday for a $40 inside and outside wash. Pretty simple stuff here. Was told I would get a call later in the day when it was ready. I did not get a call yesterday. Still no call this morning on a status update so i had to call in to see if it was ready. Upon arrival the car wasnt even clean on the outside. It was obvious it was left outside overnight and not re-washed this morning. Jordan the manager offered no apologies and smugly said to be patient while they washed it. If i wanted to wait while you washed it then I wouldve waited yesterday. They do not value your time.Diana at [email protected]. Dont bother with your coined response. You ignored my last email on your teams poor customer service.

So I have 2 vehicles on an ongoing service plan where I take them in almond every weekend to get cleaned. Today on my Prius, I had a little stain on the front passenger seat. I asked if they could get it out for me, maybe a 10 minute job or less. They said sure, no discussion of cost! Next I’m handed an bill for $23 dollars. If I was told ahead of time I would have said no thanks. But I paid it anyway. Very unprofessional, if not outright deceiving.Unhappy customer!

Great place to wash your car and the prices are reasonable. Also they have very friendly attendants

I had paid for a three month unlimited top of the line plan at a Wanabee cobblestone in East Mesa by accident, when I went to the Val Vista location I explain to them what it happened not only did they honor that other places Package but I will go out of my way just to go to the Val Vista and baseline cobblestone location. All the staff from management down and from the lower employees up a real professional courteous helpful and polite I won’t go anywhere elseI want to add one more thing as an edit to my review, the manage I believe is name is Joe every time I go there I could go without a month seeing him he remembers you by 1st name any treats you like family and I am nothing but a customer they make you feel like you belong there which I appreciate more than you know

I got my oil changed, which went great. The car detailing was fine but they forgot to clean 1 of my tires and the corners of my windows were still dirty. Everything else went well.

Incredible. Made this 2012, 50,000+ mile Land Rover look brand new! Thanks guys!

Had need to have my interior cleaned... was pleased with results

I had told them if they could please try and clean as much as possible from the stain on my seat. They said with no hesitation, but as you see paper is still there. I paid $130 for this!! Im very disappointed as this is my first time here.😠

My experience was great! As soon as I pulled up the vacuums, I was greeted and then the ladies in the lobby were great. Everyone was helpful and very nice! Would definitely go back to this location!

I have had many services performed by Cobblestone ... from oil changes to vehicle detailing to frequent car washes. Folks there are friendly, efficient and 100% customer service oriented. They always exceed expectations ... good people!

I would recommend this specific location of Cobblestone carwashes. They have always been very professional, kind and particular. They treat your vehicle like it was their own. I have recommended many people to this location and they have been pleased with their service also.Thank you Cobblestone team for the detailed service.Molly Burke

I have been going to Cobblestone car wash for quite some time now! I was going to the Higley location, but became displeased when Ben left. He does a fantastic job at making sure your car is wiped down to perfection!! I am so glad that I found him again at the Val Vista location!! Thanks so much Ben for your unrivaled care you take 😃

This place is great!! As long as you’re not a woman..Came in to get a car wash the employee proceeded to come to my window and ask my husband what kind of car wash I wanted today. Employee continues to ignore me as we are trying to sign up for the monthly plan. Other than that everyone else we encountered was kind. The service is and always has been you get what you pay for, if you want them to actually go over your car vacuum the inside polish clean your windows properly.. etc. you have to pay for the highest washes. Getting a basic wash, they almost pay no attention to detail.

Of all the Cobblestone locations, this one is still my favorite. Their manager Joe got me started on their monthly plan several years ago, so Ive had the privilege since then of seeing the way he brings people up through the ranks. Late Wednesday night there was a minor issue going through the tunnel, and the way Miley handled it was the epitome of customer service. We all make mistakes from time to time, but the way we handle those mistakes is what sets us apart. Miley is yet another example of successful mentoring by Joe. The efforts of Joe, Miley, and the rest of their team yield great results and build customer loyalty.

Love this place. Cant get enough of these towels!! Great location, great wash. Only place I can trust.

The service has gone way down. They seem to be under staffed undertrained and underwhelmed. They always have to be told to blow water off the grill and side mirrors. If not told, you get home to find water streaks all the way dow. You vehicle.

Great customer service! I love that I was able to drop my car off for an oil change and a wash and come back and pick it up later. Well worth the price considering you get a free full service wash with an oil change. I will definitely be back for my oil changes and car washes!

With the high level of stars, though a bit skeptical I was excited to learn their premium wash, wax, and interior cleaning was only $50. Turns out you get what you pay for.They were very nice and quick, but not one piece of the service was high quality. The exterior had multiple spots untouched, the vacuum left dirt in most edges, the interior was a quick wipe with armoral, but wasnt cleaned first so didnt really do much.In short, if your car is already very clean, this is a great place for a quick touch/dust to maintain. If your vehicle is pretty dirty, either be up front with expectations and pay more (which i gladly would have done, but I surprisingly learned of their pay for quality after the wash was completed), or go somewhere that specializes in deep cleaning.

2 hours agoI bought the works for 29 which says surfaces and windows. As I got halfway home and into the sun, I noticed they didnt even touch the dash and didnt do the Interior driver door.. they seemed fine in their covered pickup area but disappointed now after seeing the quality of work in the sunlight and what seemed like it should be included wasnt actually done.

This is the best Cobblestone out in the East Valley. Josh treated us with all the respect and professionalism a person can ask for. He cared about our day and made sure we were comfortable while we waited. Keep up the amazing job Josh and you will go far. Give this man a raise!

I was a little disappointed that once I left the back windows were full of streaks and the moon roof was not cleaned at all.

Spent 20 dollars on a car wash and our tires and windshield were still dirty. We picked the top one specifically so our tires would get clean and the bugs off the windshield and it came out looking just how it went in!

Jonathon did an amazing job! Would recommend Cobblestone to anyone.

I visited your val Vista and baseline location this earlier this past spring (5/25). Had wanted to surprise my expecting wife with a detail of her car. Determined to beat the rush on a Saturday, I arrived shortly after 7am. The representative was friendly and knowledgeable and recommended a detail job which was consistent with my needs. As I expected, he informed me the job would take 2 hours. After working in your waiting area, I checked on the status of my wifes vehicle around 8:45am. A young staff lady kindly went to check. 5 minutes later, the same gentleman who sold me the detail package returned and informed me he was sorry, but the store had gotten slammed and that the detail job would take another hour.Look, I get it. Things sometimes fall through the cracks. But to tell a customer who just bought a $240 car wash that subsequent customers were prioritized because it was busy was absolutely unacceptable.Unfortunately, the story doesnt end there. In the staffs apparent attempt to reconcile the mistake, I watched from the waiting area as 4-5 staff rush to complete a 2 hour job in under and hour. Strangely, as Im watching the car sit unattended and blocked in the garage, I get a call from cobblestone letting me know that my car is ready for pick-up. I pack my things and head to the garage to find the car. The gentleman invites me to inspect the vehicle where I notice evidence of a rushed job: incomplete shampoo efforts on the apolstry, grime on the rims, and what appeared to be a complete disregard for spotting on trim and deep carpet cleaning on 2nd row floor boards. Ultimately, staff revisited these areas and sought my approval before sending me along disappointed and in disbelief that Id paid $240 for that experience.I actually waited a couple days to write this so I could provide something that resembles an objective review. I would encourage you guys to take this feedback and use the opportunity to consider rep training and ultimately, operations - particularly for high-end products and services (I.e. carwashes >$200) offered by cobblestone. Ultimately, my experience was not favorable. Please, make sure this doesnt happen to other customers.

Had an oil change and it was a great experience there was hardly any wait time for this serviceVery quick and efficient.

Its always a good experience at the Val Vista location. I am greeted by name -- which doesnt happen at any other cobblestone location.

Came in for an oil change and quick wash. I got the coupon in the mail and decided to use it! Tyler and Raistlin were awesome! Tyler was super chill and explained everything to me, in clear detail. He showed me my air filter and was honest about if it needed replacing or not. He was amazing. The oil change was done very quickly and I just sat in my car and chilled. I’ll be frequenting this location from here on! Thanks, guys!

I have been a member at Val Vista and Baseline in Gilbert for over 1 year. I have paid monthly for their Unlimited Platinum service. Today I found the manager on staff very unprofessional as he basically called me a liar. I drive a convertible and they have ALWAYS conditioned the top at each wash. He told me that was not true. They never do that he said. Interesting asI have never seen him at this location. It appears they have new staff working who do not uphold the services paid for. Thisreally botherrs me as he was notinterested to hear what I have alwaysbeen provided in their service. I am an overly generous tipper and have always appreciated their top notchservices. Today my interior windshield was not properly cleaned nor the dash area satisfactory. I will be cancelling my membership. Very disappointed as I have always been very satisfied....until today.

This is one of the best car washes around for the money. I usually don’t leave reviews but I realized when I have to go through a different wash (out of town) they just don’t compare. This one also has the conveyor belt so it can fit my truck. The rags they have are a great bonus!

Needed to get my car detailed.They did a Fantastic 😎 job!Met my expectations.Feels Great to drive my car!Thank you!

I drive past several other car washes ( including a couple other Cobblestones)every week to get my car washed. I have been a happy customer for over 8 years now.Julian and Robert always greet me with a smile. They remind me when it is time to upgrade my wash to give my car the protection it needs. Everyone is friendly from the cashiers to the people vacuuming and drying my car. The detail department is top notch too. I have never been unhappy with the service I receive at this location.

Tyler, he looked at my car and was very professional and explanatory to what it truly needed. I love all the items in the shop and the relaxing atmosphere it gave. I will definitely be retuning to this location despite the long drive.

Great place. Attentive to details. I moved to Arizona 4 years ago and started bringing my car here. I go past 2 other cobblestone auto spa to come here. They do an awesome job. Julian snd Robert are great in the front line. They make sure if I need anything special or details that it gets done. Totally great.

Enjoy go to car wash almost everyday, the workers become know me because Im deaf and some people know some of sign language which I can commutation with. Free popcorn with full service pass per month, compare the price for one time vs monthly member is save HELL money which unlimited go to car wash and dont forget pay a tip better than nothing

Yesterday (5/5/2020 7:45AM) I purchased the Platinum Wash for my Ford F-150. I believe it was $38. The process was remarkably quick which was good because I had a video conference to attend. As I was driving away, I noticed that the passenger seat had some sort of foilage on it. I am not sure where it came considering the truck only has 9,000 miles and has only been used to go to the airport and back for the last year. Anyways, I then notice the windows still had bugs and smudges and the dash and steering column still had dust.I turned around and drove back, asked John who was drying windows to finish cleaning the inside of my truck. He said that we dont do that anymore. We only vacuum. They didnt vacuum my seat. Now I gave John a $5 tip and assumed that it was cleaned like you all used to clean it. I started to leave and saw another employee who looked a manager and asked him why the inside was not cleaned. He said that they dont do that anymore. So for $38 + $5 tip, I only get the outside of my truck cleaned? never will I give my money to Cobblestone and will start my review process on all the sites I can find. This is ridiculous. If you are going to charge this much for just an outside cleaning, please inform the customer so they are aware of your scam.

I went to get my car washed and I was asked by Julian if I wanted to renew my monthly subscription. I said no thank you, as I transferred it to my new car. He recommended I add this one back on. I explained that we already have multiple vehicles on a monthly plan but I may be willing of they had a multi car discount since I already have 2 cars on it. He apologized and said unfortunately they do not, but he took care of me giving me the wash for free and thanked me for being a loyal customer. Yes, Ill keep coming back.Thanks Julian that was so sweet of you.

Had oil change. Professional and friendly. Had car washed right after. My only gripe was, as busy as they were, I felt they should have more workers on the end line. For both services, and as busy as they were, only took a little more than an hour.

I fell that everyone there is professional and courteous! I had a great conversation with Brandon one if the Techs while I was getting my Oil Changed and he was professional! I will definitely be back and recommend you guys!!

Since moving to Mesa 1.5 years ago, I have found Cobblestone to be very friendly and professional. I have both my vehicles serviced there and am extremely pleased.

Today was my very first time using Cobblestone Auto Spa, And I was completely wowed from the moment I pulled up, to the moment I left. As I pulled up Julian immediately greeted me with a happy smile and asked me how I was doing. And I felt as if, he was genuinely asking me, how I felt. And just not fallowing some scrip. I then quickly informed him that this is my first time ever using Cobblestone and that I have been a loyal customer to the Superstar car wash on Higley. He told me after today, I will be so happy with the service we provide that I will be back. As I walk inside the building. I am immediately greeted and welcomed in. And the cashiers all looked extremely happy, everyone as a matter a fact looked very happy, this store has extremely great customer service. I had an all around 5 star experience. I told Julian after he pitched the unlimited wash plan deal you guys offer. I said that I needed to see how this wash comes out first. I wanted to see how everything is, after my first wash and if i wanted to commit to something like that. But after today I am going to go back and buy a plan off of Julian. As he fulfilled everything he promised me.

The guys in the auto shop were amazing! They answered all my questions and were extremely helpful! They get a 10.The team that cleaned my car were not on the same level. I could tell that they rushed the job and did not pay attention to detail. There were areas left unvaccummed and there was a whole section on the back door that was not wiped. I understand that it was Friday, and people were itching to go home and relax, but that should not result in bad service for the customer.

I went in to Cobblestone for an oil change. After they completed the oil change faster than anywhere else I have been, they gave my car a complementary full service car wash. Such great service in a very timely manner!

I’ve been to just about every Cobblestone car wash in the Valley as I drive all over town for work and your team at the facility on Val Vista is with out question the friendliest of them all. Not only are they friendly but they do absolutely fantastic work every single time I bring my car in for a wash. Their attention to detail is amazing. Also I would like to call out one of your exceptional associates Cassandra Gutierrez, she always greets everyone with a great big smile and makes everyone feel appreciated. A while back as she was ringing me up in friendly banter I gave her a hard time about not having diet Mountain Dew, she said she would get it in just for me and guess what she made it happen! Now that’s outstanding customer crevice! Just wanted to let you know what a fantastic job she does, not sure what you pay her but she deserves more! Cassandra and your team at this location are what set you apart from your competitors. And keeps me as a loyal customer.Thank you.GregGilbert, AZ

For $190 I expected more than something I could do myself in 30 minutes all I got was a rub down and a bad car wash wont be back

I’ve been coming here for years. I have the unlimited full service fast pass on multiple vehicles. The front line guys are consistently great. Julian has helped me regularly and provides exceptional customer service! Had to share as today was one of those great experiences. Keep doing great fellas!

I take my car to this location weekly as the staff at this location is amazing. I recently brought my car in for its weekly wash and my car died. Both Julian and Gabe jumped in immediately to assist me and made sure that I was well taken car of and went above an beyond their jobs to make sure that i would be safe and satisfied with my car. This customer service at its best. Thank you so much, i greatly appreciate all your time and efforts.

Love this place!! My guy Dustin is always courteous and gives service with a smile. I’ve ran my car through a few time in the past and had some issues and when I went through Dustin was my front man to get the issue resolved right away.I’d recommend doing the fast pass with the monthly fee. It’s well worth the price!

It was an unexpected pleasure when I pulled up to have my car washed to be greeted by Julian who was extremely positive and pleasant. He even remembered my husband when I mentioned his name. This kind of customer service is becoming rare and is so appreciated. Yvonne Larsen

I have an unlimited package at Cobblestone so I’m there all the time. The staff are great and they recognize me when I’m there. In particular, Dustin is always hustling and working hard. He is personable and consistently has a friendly attitude. Other Cobblestone locations are good (I’ve been to 3 other East Valley locations) but the one on Val Vista and Baseline is my favorite because of the excellent customer service.

It didnt even seem like they cleaned the inside of my truck

There was an issue with my fast pass and they couldn’t find my account, I have been a member for over 2 years and Julian took the time to fix it and make sure I was taken care of. He went above and beyond and made my experience a very pleasant one. I appreciate his hard work for great customer service!

Everyone I dealt with was extremely nice and very professional. My cars black fabric interior had a lot of small, white, dog hair all over it, and the technicians spent a lot of extra time trying to get it all off. My car always looks great after Ive visited Cobblestone.

Was recommended to go there from Big O. I was impressed! Staff everywhere working hard on the vehicles scattered on their premises. The detail team...WOW, they do an incredible job with shampooing the interior, waxing, and buffing the cars. Many older looking vehicles looked new after the work that was performed. This place is really incredible!I was going there to see about a few spots getting buffed. I had the great pleasure of meeting manager, Gustavo. He was so kind, personable, professional and went out of his way to take care of my 4-runner needs. He personally did the work on my vehicle, buffed the spots and it looks fantastic! Gustavo explained the costs of the various services they offer and encouraged me to visit their web site to get coupon deals. I am bringing my vehicle back when I have time to leave it. Normally, I would not trust anyone with detailing or washing my Toyota. I can not wait to get my brand new looking vehicle back when Cobblestones Team get finished working on it! Thank you Gustavo and Cobblestone for OUTSTANDING CUSTOMER SERVICE!!

Awesome customer service....Cassandra was more than willing to help me locate a particular in store item from another Cobblestone location. Very Resourceful!!! Definitely Five Stars across the board...

I am an Uber driver and have been a self serve monthly member for almost a year. Last night I had someone spill a soda on my back mats, so Uber gave me $20 to get it cleaned. I brought my car in today to get it taken care of and I was told that I could not get the mat and floor cleaned without paying for a car wash. I wash my car every other day using my membership, why would I pay for an unnecessary car wash when all I need is a mat shampooed? They tried to charge me initially for the higher priced ultimate wash, but I made them change it to the lowest cost option, which still came to $38. Typical mandatory up charge to get all the money they can. I’ll be taking my membership elsewhere after today. (I added my receipt to prove this isn’t a fake post)

I always get good service. They are usually timely. The only reason I didnt give a 5 is because services were limited on my last visit due to Covid-19.

This is a great car wash! Ive been frequenting this location for over 2-years and never had a complaint. Ive even gotten my oil changed a few times. The staff is courteous and informative. Dustin always greets me with a smile and air freshener . Hes a great guy!