This is a Great American Cookie Company AND a Marble Slab. That means that you can get a GA cookie in your ice cream. Friendly service and clean joint. Highly recommend.
Had to ask someone to help me, they tried their best to ignore me until i did. Then they acted upset i was ordering? Why work here if you dont like it... Pay your workers, hire better people. Good icecream though!
Pretty disappointing. We ordered an ice cream cake for my daughters birthday. Its 48 hours required advance notice. I called the day after we ordered to make sure they got the order and were working on. Good thing I called because no they didnt. When I go pick up the cake it doesnt have Andes chocolate mints on the top as shown in the photo and as stated in the cake description. The whole reason we got this mint meltdown cake was for the Andes mints which my daughter loves since we cant buy these in the country where I am stationed. When I point out that its missing the full Andes candies on top, the girl working the counter replies well we dont have Andes at this location. Um, cant they just run down to any grocery store to pick up some to complete the cake as its advertised? Why is that now my burden? They didnt make any effort whatsoever. And their response was like too bad. We dont have those ingredients so we dont make it like that even though we advertise it as such. Paid in advance when I ordered online so they had my money and wouldnt do anything to fix the situation. So buyer beware. You very well may not get what you ordered and it wont be seen as their problem.
I would give 0 stars if I could. I rented their ice cream/ cookie truck for a retirement party on 8/27. I spoke with Carl, who supposedly was the catering truck contact on 7/9 and then confirmed with him on 7/12. The truck rental was for 12pm to 2pm. I called Carl several times the day of the party. He never answered and I left several voice mails. At noon, I called the store to find out what was going on. The store said they would call him. About 12:30 I had still not heard anything. I called the store back and they told me they also couldnt reach Carl. So not only a no show on Friday after reserving a month in advance, no one has even bothered to contact me.
Food was amazing!! Young man at the counter provided excellent service. Will definitely be coming back!!
Wonderful dessert to end the night. Excellent flavors and great serving sizes for the price.
Extremely polite staff. Excellent choice of ice cream and fixings
Passed by tonight to get some ice cream, and everything was done in such a messy way. Comparing to how it used to back when it was in Saddle Creek, the ice cream is barely mixed and by the time they put it in the cup its already melting. Not to mention, that everything looked so unclean. The workers mixing the ice cream were not wearing gloves or anything, and then right after finishing making our ice cream, one of the workers went and touched their phone. We werent allowed to taste the ice cream because of health codes (understandable), but they dont even follow the rules for themselves. When they gave us the cups, they were all covered in ice cream. So messy!The store itself had ice cream on the floor when walking in...it was just dirty and although two of the people who were with me got ice cream, I was honestly too disgusted. What a disappointment!
Wow, I must have gone on the trainee.night. the kid didnt know how to make a bananasplit. The manager couldnt help. The flavors I asked werent what I got.....ehhh first timer wont be back. Stanky attitudes at the cookie place too.
Workers were really friendly, but it was so hot inside all the ice cream was melted and soupy. Not a good look for an ice cream parlor!
I had a great experience when I went into the store last night. There were a lot of people in the store last night, and there were 3 younger kids working. Not only did they get customers in and out of the store quick and fast, they also had great customer service, etc. I will definitely be coming back!
I came in today and the 2 gentleman assisted me with my order (which was pretty big) and got it done quick and with nothing wrong with it. They also went the extra mile and made sure I was okay with everything, etc.
Stopped by to get a quick treat! great service, and amazing ice cream.. 5/5 all around!
Great service! best ice cream I’ve had in awhile. definitely recommend! 10/10
I visited memphis last week and tried their icecream. i liked the flavour chocolate birthday cake and mint. they were very good!
We had the best experience at Marble Slab today! We went in to purchase an ice cream cake for my daughter’s birthday. My daughter loved the way her cake was decorated and it had the best flavor. Thank you for the quality! I would definitely recommend your ice cream cakes to others. Thanks for making her day extra special!
Stopped by today to get a scoop of icecream and a cookie. I added a topping & the guy basically just dumped out the icecream, put the topping on and then scooped right back in barely mixed, didnt even get all of it in & got it all over the cup. At least it tasted good! The iced cookie on the other hand, most definitely had a squiggly line of STORE BOUGHT TUBE ICING on it. Yuck. Thats an expensive cookie to have been decorated in betty crocker icing 🤢
A bit pricey great ice cream and cookies. However, they misrepresented the presentation of the desserts you see on their in store menu as well as online. I stay a bit from this location so I wont make the drive again.
HORRIBLE SERVICE! We came to get ice cream at 7:30pm on a Sunday night and the two young boys that were working had decided to close the shop early. When we attempted to go inside, the doors were chained shut and neither of them looked in our direction. Very poor customer service. Will not be coming back.
I dont know about those recent reviews, but I just went there today and they definitely used the marble slab! It was great and he mixed the toppings in well. The service was great. My fiancée and I cant wait to go back.
Me and my grandmother went and she said the coffee shake was amazing and my birthday cake scoop was really good. I liked how when I asked for m&ms on my icecream she took the time to mix it into my ice cream instead of just on it
So today, i went in because this has been one of favorite ice cream chains, i didn’t know they had one in Memphis, so i was so excited. Just to walk into the store and be treated like i didn’t belong, i asked for a sample and yes he gave me one, but the look on his face said enough. He didn’t greet us when we came in and didn’t speak back when we greeted him, he was rushing us and saying things like “what do you want” and for the owner to get in here and say “he’s the nicest man you’ll ever meet “ basically calling me a liar and not even trying to apologize for the extremely poor customer service says enough. Corporate has been contacted.
They were closed early due to bad weather, which is a good thing because it means they care about their employees.
I have never been to this marble slab in particular; however the one closest to me (in poplar Bluff, MO) has closed and this was by far my favorite place to get dessert so much as I would be willing to drive 2 and a half hours to get ice cream.
Very good ice cream. Great menu selection. Decent prices. The next time Im in town, Ill be stopping by for a sweet treat
Friendly service and great tasting ice cream.
First time here with the family. They were out of half of the cones and stuff to make the majestic milkshakes because of the shift before them. They service was great overall and the staff was super pleasant. The ice cream was delsih.
Was really disappointed. Walked in and got glares from 1 of the employees there and the other 2 ignored my wife and I as we came in. We were then ignored for about 5 more minutes before I asked if they had a specific flavor. I was greeted with a cold glare and a short “no” so I told my wife I wasn’t going to get anything and walked away. She then waited for 5 more minutes while 3 people stood around not doing anything before they came over to ring her up and charged her over $7 for a small size ice cream. Really really disappointed. Nothing like any marble slab I’ve ever been to. And the people you hired are incredibly rude to
Not amazing. Very young kids working there. The ice cream was good. The tables were dirty though.
I have had ice creams in this location before but today I came and order an ice cream with raspberries and the raspberries were ACUD OLD FRUIT and when I return the product and explained the employee what happened he told me that I should pay for another ice cream! LAST TIME YOU WILL SEE US IN THIS PLACE! And saw a cockroach walking underneath freezer!
I just wanted to try something different and it was awesome. Please treat yourself.
Flavor was nice! Would have liked it to be a bit more firmer and creamier
Icecream flavors are great. Service is definitely lackluster... if Im going to spend $5+ per item, I appreciate friendly employees who look and act happy to be serving me.
Kid gave me one scoop in a small after he clearly said a small was two scoops. When I asked him, he told me it was a small and proceeded to charge me.
They have the best sugar cookies. And I love their Sweet Cream ice cream.
Love how instead of the two flavors being separate they mix the two flavors on a cold slab and mix in the toppings so you get it with every bite. Well worth the price.
I love this chain! I usually go to Maggie Moos downtown before they changed to Margies and now Ive discovered this place. Other than the prices being a bit expensive, the ice cream tastes great. Another bonus is that they have more flavors than the store downtown. Great family envornment!
Better than BR by far. Just as good as B&J but totally different. Pricey tho.
Great Ice Cream just a bit pricey!!
Ordered off of UberEats and just happened to be out of an item (peanut butter chocolate ice cream came). Instead of contacting the customer directly to offer another option the shift lead on duty just removed it from my order. This item was to feed my family and friends. This is a $31.99 item. When I asked her how she was going to resolve the incident she stated she could give me a discount if I drove up there. This was not possible as I had guests at my house. Maybe this lady should go back through customer service training and learn how to resolve situations before they arise.
My husband and I first walked into the place where Mr. Bill was just standing behind the ice cream stand just staring looking at us as if he was confused to why we were there. I placed an order and he was very rude and unengaging. He mixed the ice cream until it was melted and not creamed. He then placed it sloppily in the cup and treated it as though it was pig slop. There was ice cream all over the outside of the cup. He proceeded to give it to me; but I politely told him no thank you. I dont want it anymore. BILL lost loyal fans of Mable slab creamery. We drove 45 min away from our home to be treated with unkindness and disrespect from BILL. This is the only one in Memphis, TN. We will NOT be returning. We would rather drive to Nashville, TN first before we step foot back in that place. FYI, I am almost 4 1/2 months pregnant and I really wanted that ice cream.Thanks to BILL I all of a sudden lost my appetite for it. Because of the unprofessionalism and unwelcoming gesture I rate this business as a zero star review however, I had to pick a 1 star in order to post.
Since they opened they have had the best staff that work very hard and have great personalities.
Terrible. melted ice cream. didnt fold the toppings in, or use the marble slab at all, for that matter. ill never go back. horrible.
Great ice cream here! Im glad Marble Slab finally made it over to the Memphis area.
Didnt use the marble slab at all. Gave me melted ice cream and threw the toppings on top. Highly disappointed and will never go back
Always a family favorite. Great flavors and mix-ins to make a one of a kind ice cream experience.
Poor Service....Good Ice Cream3 in my party came.For some reason... all 3 associates went behind the doors.... ??? Like... they werent there..🤔1 appears from the back and starts helping for ice creem..Another only appears when a 2nd seperarate customer came in 2-3mins later... for a cookie...while the 1st associate was helping only 1 of the 3 guest...Another set of customers come in and finally the 3rd associate reappears...By this time only 2 of my 3 were being helped and here he is skipping over them and helping the 3rd guest.I said..He (my dad) was nextHe said Im helping them..And completely ignored our request...Apparently they knew the last guest that came in..even after the 2nd associate finished with the 1 cookie..she still didnt acknowledge my father who still wasnt helped at that time...I was so caught up in the lack of proper customer service...I took my receipt and left my debit card...Ill be calling tomm for it...Thanks& Thanks for the Anniversary $5 offAnd another $5 for my next visit.This isnt my 1st time there..but it may be my last...2 times in a row something happened I didnt appreciate it like.These young adults need better training in customer service.The young lady who helped me did a great actually..but the other 2NOT SO MUCH
Wonderful!! My daughter took a long time choosing and the young man who helped us was very patient and offered great suggestions!!! Cant wait to go again!
Very poor service product was good
Ice cream delicious and service was great I will be back again.
They certainly have done a stellar job of pissing off my wife. Ordered through UberEats with very detailed instructions on what mix-ins. Of course, they get it wrong. Yeah, first-world problem, but how difficult is it to read three items?
Great selection. Awsome service.
Prices are a tad high, but the ice cream is made there and they mix in whatever you want. Good stuff!
Went to the one in Germantown 27 feb at 1945 and asked for a small chocolate milkshake. The girl made it water. Absolutely disgusting it was a waste of my time and money. I will not be back.
Have one in Broken Arrow Im so happy its here in Memphis great place
Great ice cream, cookies and service
Staff was very poorly trained. The amount of ice cream each person recieved depended on the employee serving it. Toppings were not mixed well. Staff members were also not knowledgeable about the menu.
Always great service
The young man at the counter was too lazy to make my ice cream I requested so I left. Wont be back to the Germantown Tn location! By the way it was about 3:00 on a Saturday afternoon.
Great chocolate.
Delicious and fast service
Hit and miss depending on whos working
Summer fun time
Great creamery
UberEats delivery
Good but expensive.
Nice
Love it
😍😍😍