John, the store manager waited on me. He was excellent, knowledgeable on the dryers. He was very patient with me and took the time to explain each dryer and answered all my questions. This is the first time I have dealt with B&S, I am very impressed! They earned my respect.

Great experience, in and out in no time. Both gentlemen I dealt with were very helpful. After searching many stores in the area for counter depth fridges I was finally able to find the one I wanted at a better price and with. 2 day delivery date.Great experience will certainly come back here next time I need an appliance.

I had a one hour appointment at Bray & Scarff in search of an electric range. Jon immediately acknowledged me and listened to my need. He was extremely knowledgeable, honest, patient and attentive. He answered my many questions and offered suggestions without flaw. I felt very trustworthy with Jons knowledge and left feeling extremely satisfied with my purchase.

Jon and Dan were great. We had a request that was nearly impossible to fill and they helped us work through our options. They were friendly and knowledgeable and ultimately we purchased from them because of this. We looked at several other stores and online and felt like going with Bray & Scarff was our best bet.

Dan helped us with getting a washer dryer pair. He was very helpful and upfront about whats in stock, cost, fees, necessary parts, etc. No pressure sales here at all, just friendly and knowledgeable. We finished in about 15 minutes. Highly recommend Bray & Scarff.

I am very grateful for the amazing and responsive service by Jon. He immediately listened to my request and didn’t try to upsell. I would recommend asking for Jon if you are looking for appliances. Thank you!

Jon Armstrong was super helpful and was able to find a new washer for me without me having to go into the store. Easiest appliance purchase ever!!

Jon, from Germantown store, was very helpful. He walked us through many options and was a pleasure to work with. He continued to reach out after we purchased our appliances to make sure everything was to our satisfaction. We will definitely return for any other appliances.

Anthony and Daleyan are the best delivery team ever! They did a great job at installing our new clothes dryer. They were professional, polite and friendly. They worked very hard and took great care in bringing out the old dryer and bringing in the new.Thank you very much Anthony and Daleyan!

Great experience with Jon at Bray & Scarf Germantown. He was very helpful and knowledgeable when helping us pick a new dishwasher. Will definitely go back when it’s time for a new refrigerator!

This was the first time we went to Bray & Scarff. The sales people were friendly, but not obtrusive. Once we were ready with questions, we found Dan Evans to be knowledgeable and low key. The prices were about the same as the big box stores, which surprised us. Installation was scheduled in a couple of days and the installers were great. They were careful of our property and took the time to answer questions. We will definitely recommend this company and will return when we need other appliances.

Jon was extremely helpful at finding me a range model available to update an existing model that has been on backorder for some time. Everything was quick and easy and I have my new range coming next week. Very happy with Bray and Scarff’s service and selection.

Went to Best Buy and bought a new refrigerator, NIGHTMARE! Wish I had gone to Bray and Scarff first! Walked in and was asked if I needed some help immediately. Told him what I needed, he took me right over and showed me my options. I explained my set up which BB had an issue with and he told me not an issue for them. They would be able to take care of it and install. He then walked me through all of the pricing, fees and warranty. Very happy I ended up here.

Excellent service. Knowledgeable staff. Jon gave me a good comparison of the different makes and models of dishwashers, so that I could make an informed decision.

Buying a refrigerator/ freezer.In and out in a half hour. We had the parameters of what we needed, Jon was able to find us a selection quickly. freezer. Well done.

Jon was very knowledgeable, and he very clearly explained the features of the products we were considering. This gave us the ability to make an informed choice about the product that would best suit our needs. All of the charges and potential rebates associated with delivery, installation, and warranty were defined, giving us a high degree of confidence. All in all, his work was a great example of customer service.

I spent hours on the phone with another company searching for a refrigerator and was unsuccessful but Jon was able to quickly find exactly what I needed then scheduled a two day delivery. I will definitely come to Bray & Scarff for future needs.

Mark was very knowledgable, and he managed to track down a model in black that was not available anywhere else. We’re so glad we walked into Bray & Scarff!

We have yet to have the appliances installed, but our Salesman Mark Kelbaugh was absolutely fantastic to work with. He was very laid back (no sales pressure), extremely easy to work with, showed us all of our options, answered all of our questions and was very patient. We went in to purchase a refrigerator and ended up adding a new stove top microwave and dishwasher to the list. Neither of which we needed. Our dishwasher is barely 2 years old. However, Mark pointed out that having matching appliances would help us in selling our home in a few years. He actually took the time to determine if the appliances we were purchasing would be for long term use from us, or more short term. We still opted to purchase more premium appliances because of Marks knowledge.

Initially, we came in to the store to check features and prices of kitchen appliances. Jon was a big help and found exactly what we needed. No need to go elsewhere so we placed our order with him. Thanks.

Truly appreciated how smoothly the install went. The attention to detail and efficiency was very evident. Thank you Alberto!

Its great to deal with a local company for a change. The service was great. I had my own sales person to call for updates and questions. Bray & Scarff was able to deliver and install my dishwasher when the big chains said not available. Thanks! Love my Whirlpool dishwasher.

Great Customer Service and very much appreciated the expertise of the store manager, Jon. We found our new appliance store for sure!

My husband and I have never been in a Bray and Scarff and we were expecting high end price tags. Our experience was nothing what I was expecting. The store was nicely displayed and a wide range of appliances that would take care of anyones needs. We were greeted by Jon and with many years of experience guided us through the sales process. We can never say enough good things about Jon because he made the sales process very enjoyable. Thanks Jon for your impeccable service!

On 07/02/2021 we ordered a GE CAFE French door oven with Dan Evans at the Germantown store. Dan answered all of our questions and we cannot say enough about his professionalism.. Delivery was expected to be in September and we were pleased to get a call from Dan letting us know the delivery was moved up to 07/15. Upon delivery which was precisely in the window forecasted I noticed the bottom of the box was slightly damaged on both sides at the rear of the unit. The delivery men immediately took it upon themselves to open the box an document the slightly bent metal of the housing with pictures and written notes on the delivery ticket. Needless to say I was impressed with the delivery men for taking the initiative. Because the bent sheet metal would not interfere with the operation of the oven my son, son-in-law and I installed the oven. The next day I received a text message to contact James Spenser from Bray and Scarf. We had some problems connecting and again a day or two later James contacted me and expressed the concern Bray & Scarf had about the damage. Again I was impressed with the concern given to a rather minor amount of damage. I have dealt with Bray & Scarf over the last 30 years at the Beltsville, Rockville and now the Germantown store and will be sure to visit them when our 22 year old refrigerator bites the dust.

Dan could not have been more helpful. I appreciated the fact that he was very knowledgeable about his product line as that made my purchase easy and headache free! I will definitely as for him the next time I’m in need of an appliance at Bray and Scraff! His warm personality was a bonus too!!

Wonderful experience all around! I was a little overwhelmed with my kitchen remodel Jon Armstrong, at the Germantown location, listened to my wants and preferences and from there knowledgeably guided me on my choices and options.Delivery was as promised and installation was professional and went smoothly.Thank you!

I was stuck with a 12 year old GE washer needing at the very least a new motor and possibly an inverter and control board. In addition my GE dryer needed a new heat sensor. I called Jon at Bray & Scarf and he was very helpful in letting me know what was available quickly and would be reliable. They will deliver the new Maytag set in a week, install, and take away the old units. So far, Im very happy with doing business with them and Jon.

Jon was very knowledgeable and easy ro work with. With some sleuthing on his part, he was able to get me a dishwasher much faster than I could have gotten it with internet shopping.

Shane and Enon did a great job with delivery and install and were a pleasure to have in the house.Ron made the purchase and delivery experience effortless. We like buying local!

Dan at Bray + Scarff is the absolute best. He is kind, very informative and talked us through all the pros/cons to help us choose a new washer and dryer. While the product was back ordered and took awhile to arrive, it was well worth the wait. We couldn’t be happier with our new amazing washer and dryer and hubby is thrilled that I’m so enthusiastic about doing the laundry !!! Thank you Dan :)

Fantastic experience working with Jon, the manager at Bray and Scarff in Germantown. Was able to show me the Bosch dishwasher I wanted and schedule delivery and install within days. Thanks Jon!

Wonderful experience with Mark in Germantown, MD on the purchase of my dishwasher. Mark was extremely knowledgeable of products that would meet my current and future needs. Very patient . I am pleased and looking forward to the next purchase.

Dan was so helpful and met all of our needs and answered all of our questions. We will definitely come back and finish any other appliance needs.

JON is the BOMB! We arrived with our thoughts on a refrigerator and after we were shown models, we told him we were thinking a new microwave as well. Jon did not miss a beat and continued with his professional demeanor and discussed the options before showing us what he had narrowed down their selections based on our answers to be. Then had the patience to discuss and arrange the financing for those purchases. He is the one you want to work with!

Very satisfied with Bray & Scarff. Our salesman, Dan, did an excellent job communicating with us throughout the purchase and delivery process. More importantly, he was very responsive and helpful with the few problems that did occur, each quickly resolved.

Great units at luxury price

Excellent service, great prices, quick delivery-couldn’t ask for more!!! Many thanks!!!

My experience at B&S was excellent!! The service was very good and efficient!

Worst ever experience with a retailer/service provider. Ordered a very expensive built-in fridge online, paid the total immediately, but then: nada. Was told it would be likely 3 weeks, sent in photos and measurements, sent them again (!), then went weeks at a time with NO INFO from them. (COVID supply chain issues, I get it, but. . .). Finally they sent out someone to do the measuring. OK, and was told the $49.95 cost of that visit would be refunded (um, not yet). Then installers (3+ months later, btw) said they couldn’t install it without damage to my kitchen—about when the B&S folks informed me—surprise!!—that it would cost $778 to install it! At this point, I asked for a refund. Installers came again, installed it successfully—except that they turned the WRONG FAUCET under the sink, for which I just paid a plumber $1200 to fix. I am surprised at the positive reviews.The Germantown store, at least, is staffed by truly incompetent people.

Darin is awesome! He understood exactly what I needed and didnt try to sell me more than I wanted. And, he laughed at my friends dumb jokes! Really nice guy! SUCH a better shopping experience than in the big box places, and comparable prices.

Jon is always amazing !! Gets appliances quickly with seamless delivery.

Jon was very knowledgeable and made the whole process easy.

Bought a maytag dishwasher tonight. The salesman was very pleasant and knowledgeable. Prices were very reasonable. Will buy all. Y appliances from Bray and Scarff from now on.

We were service by the Germantown store. We had an excellent experience with the store manager explaining all the options for purchasing a washer and dryer, what the different features were, and detailing the installation cost and process. We have been longtime customers of Bray Scarff and have had an excellent experience with each purchase

I’m in the need of a new washer and dryer and contacted Bray & Scarff in Germantown Md.I spoke with Mark and we went over my options and I settled on Speed Queen washer and dryer. Mark was great at answering my questions and helpful in making my decision easy. I should have them soon. Then I’ll update my post.

Mark was extremely helpful. Listened to our needs and showed us multiple products. No pressure sales just professional assistance. Great organization to do business with; have been a customer for many years. Highly recommend Bray & Scarff.

Experienced great sales team, informative and responsive. However, unfortunately have had maintenance issues with our Dryer and the service team has not been responsive, fails to follow through, does not take accountability and leaving us to rethink any future purchases from B&S.

Jon was very knowledgeable, helpful and friendly. He understood what I was looking for and gave me a number of options.It was a much better experience than the orange or blue big box stores and the prices at Bray and Scarff were exactly the same as I would have paid anywhere else.

We worked with Jon who was very helpful, courteous and professional. We bought three major appliances due to the good customer service. We highly recommend Bray & Scarff. Thank you, Jon!

Job at Bray and Scarff in Germantown was very helpful in working with me to purchase my dishwasher. He efficiently sent an estimate after returning my initial inquiry yesterday and today I paid for it and arranged delivery and installation for next week. All done very quickly and Jon was very pleasant to work with. I know I will love my dishwasher because I am replacing my current one that gas worked well for almost 12 years!

We worked with Mark and he was awesome! He helped us find a great stove that was in our price range and got us fast delivery. We are so impressed with the stove that we are working with him to get the matching appliances- and he even worked with us to buy when there were better rebates/promotions. Really exceptional service and I heartily recommend them! Thank you Mark!!

This store really saved me when it came time for me to update my kitchen!! Jon was fantastic to work with and provided top quality service at a time when it is very hard to find that!! I can’t say enough good about this place! Don’t let the name make you think that the prices are higher they aren’t. Very reasonable and a better deal than Best Buy!

Prior to Bray & Scarff opening their store at this location, we used to purchase our appliances at Home Depot or on-line. However, now that weve had the pleasure of working with Bray & Scarff on the replacement of our last two appliances, we wouldnt consider going anywhere else. We always thought they were a high end store, but there isnt anything further from the truth. Their prices are extremely competitive and their sales force is incredibly knowledgeable -- much more so than any person youd find at one of the big box stores where staff members come and go with tremendous frequency. The delivery of our refrigerator went seamlessly. Everything was done by text -- including the confirmation time for the delivery as well as a reminder about 15 minutes before the arrival of the crew with our merchandise. Everyone at the Germantown store is very pleasant and helpful and the same extends to their delivery team. This is definitely the place you should go the next time you need to update/replace any appliance in your home. On a side note - weve also worked with Nathan (their kitchen and bathroom designer) on the renovation of two of our bathrooms and we cant say enough good things about him. The first bathroom was completed about six months ago and work is beginning on the master bath in the next six weeks. Weve worked with other designers for prior renovations, but hes the absolute best by far. You should definitely make it a point to stop by this local store and see what they can do for you.

We had a great experience working with the store manager, Jon, and other staff as well at the Germantown location.

Jon was super helpful and went out of his way to help us get a quick install date and the best price he could. My family has been shopping with Jon for years, and hes consistently been helpful with product knowledge and a huge smile. Thanks again!

Professional service experienced here. Much appreciated

Great customer service! Quick and efficient and got me exactly what I needed. I would definitely recommend using Bray and Scarff and will be a repeat customer myself.

Edward Hinson arrived on time and was pleasant, knowledgeable and performed his work on my dishwasher with speed and accuracy. He kept me informed and answered all of my questions without hesitation. An excellent employee and Bray & Scarff should be extremely proud to have him as a technician. I was more than pleased with his services. I did a load of dishes immediately after he left and the dishwasher performed perfectly. Thanks Eddie.

Jon was helpful and quickly found the dishwasher we needed for our space. He explained differences between brands and helped us decide which features we preferred. Overall it was a great experience.

Working with Dan to purchase my 4 Ge Cafe kitchen appliances could not have been a better experience. His suggestions coupled with attention to detail, prices, and extreme patience, went way beyond my expectations. He is the type of salesman you always hope to find, but rarely do.Take my recommendation and ask for Dan at the Bray and Scarff store in Germantown MD.

Dan was a pleasure to work with throughout the entire process. From advising on brands and features of the various appliances to making sure everything was satisfactory with the installation.During the sales process, Dan was informative without being pushy.Would definitely recommend Bray & Scarff and Dan to a friend.The rebates that Bray & Scarff offered, in addition to the GE Profile rebates, were an extra bonus.

Jon was great at explaining the differences with the different appliances and services. I would certainly recommend going to see Jon.

After a horrible experience with another local company in Rockville, I went to Bray and Scarff. So glad I did. Jon provided excellent customer service and answered all questions thoroughly and patiently —a true professional! Don’t bother with any other company, but Bray and Scarff...and ask for Jon! Thanks for the fantastic customer experience!

Worked with John Armstrong Who was very knowledgeable, courteous and most professional. Had a great experience and would definitely go back for future purchases.

Jon at the Germantown store helped my wife and I with kitchen appliances and we were impressed!! Forget the Big Box Stores. Jon was knowledgeable and his customer services was Excellent.

Really liked being able to talk and shop from my home. Jon our salesperson was knowledgeable and helpful.

Bray &Scarff is always most helpful, and this experience with Jon Armstrong is no exception. His product knowledge has been invaluable and the detailed service he’s provided, much appreciated.

Jon was very professional and knowledgeable. He guided us through our decisions without any pressure. We would recommend Bray & Scarff and especially Jon for a good buying experience.

During the COVID-19 period, had to make an appointment first. Good visit. Found what we need.(A be-lated addendum to my original review) I would like to add a follow-up to this review. After the product was delivered, we encountered some issues. Nevertheless, the store manager was extremely helpful in resolving them. This bring this store to the next level up. Keep up with the fantastic customer service!

I was in a big pinch! Mr. John Armstrong was professional, understanding, informative, knowledgeable and extremely helpful in every way. New washer and dryer purchased and to be installed within 48 hours!

Mark and Jon provided excellent information and excellent service!

Great service.

Jon was knowledgeable, efficient and very helpful during our store visit.

Great customer service purchasing appliance by phone and setting up installation time

I needed a refrigerator in June. Dan at the Germantown, MD store provided me with excellent and professional service. He is a consummate associate with decades of experience and product knowledge. Dan listened to and understood my request for a stainless steel top mounted refrigerator. He located the model with ice maker and followed up and arranged delivery. Ordering and payment was done over the phone which was especially helpful given the pandemic. Bray and Scarff uses their own delivery team. Delivery was done on time. I am pleased with the refrigerator and am glad to have purchased from Bray & Scarf. Thank you Dan and Bray and Scarff.Eric Zatman

Top notch customer service by the manager and great selection of appliances. Will definitely be a repeat customer!

Very professional, knowledgeable and excellent service. Jon explained in detail everything about the item purchased. Great job. Feel very comfortable dealing with Jon at Bray & Scarff! Thanks.

Darin provided excellent service. He explained how each appliance works, discussed warranties and answered all our questions. We highly him.

Mark was a great representation for Bray and ScarffPut me at ease and saved the day !

Darin was great! Some ppl say theyre going to call back buy dont. Darin called back, and made an extra effort to find the fridge that I was looking for. My first time purchasing from Bray & Scarff, and what a fabulous first impression!

I am very happy with the service Jon Armstrong provided. Jon is very knowledgeable about the products and helpful throughout the process. He is a five stars professional! The install team came on time and did a great job as well. Thank you!

Jon was extremely helpful, prompt and provided fantastic service making it extremely easy to replace our microwave without even coming into the store. This was a huge help during these unusual times. This was our first time using Bray & Scarff and will definitely use them again.

Patrick was extremely knowledgeable in helping us select a refrigerator. He went over all details and communicated every part of the transaction. Highly recommend Bray and Scarff in Fairfax

Good experience. No complaints.

Efficient, informative and friendly

Jon Armstromg was a knowledgeable representative from B&S and made our refrigerator purchase simple and easy. I highly recommend the Germantown location. The store is clean and Covid ready. We look forward to receiving our new appliance this week.

Daniel Evans is our consultant in choosing our appliances needs and he was excellent person and given us the best service

We were very pleased with the delivery and installation efforts of Wayne and Trey. They were helpful, courteous and professional!

Professional, very helpful. Our third purchase from them.

Excellent and honest customer service

Great service!! We had a pleasure working with Jon Armstrong. He was great answering all our questions and communicating with him was very easy.Lili&Zeke.

Darin was an excellent and knowledgeable salesman without that pushy b.s sales routine. He actually knew things about the products. Wow! When you go to big box stores, they basically tell you your guess is as good as theirs.Pro Home came to install our new washer/dryer set and were in and out in a jiffy. Super polite and considerate. I havent had this great of a customer service experience for as long as I can remember!

Jon Armstrong was fantastic to deal with in my selection of new kitchen appliances. Very knowledgeable, courteous and professional. I will certainly reach out to Jon again for kitchen and laundry appliances and remodeling projects.

We purchased a new Thermador cooktop/downdraft system to replace a Bosch system purchased from Bray & Scarff 20 years ago. It was a excellent experience from first contact through delivery. Their pricing was competitive. Our salesperson Jon was knowledgeable, responsive and flexible - which is critical when retrofitting a system! Definitely my go-to source when purchasing appliances in the future.

Excellent staff. Very helpful 👍

Darin at the Germantown, MD, store was very helpful in assisting us with choosing the right dishwasher and arranging delivery. Kevin B. did a great job installing it and was very professional. They made the process smooth and easy. I would definitely go back to Bray & Scarff for our future appliance needs.

Dan Evans is a fantastic sales rep. He is extremely knowledgeable and told us about the best model of washer that would fit our needs. He is also friendly and quite professional. Not pushy or anxious at all which is the type of professional I prefer to work with. We are so very happy we came to Bray & Scarff because of the personalized service and the quality of the product we purchased. We will come back to Bray & Scarff for our future appliances when we remodel our kitchen for sure. Thank you Dan!We also want to thank our 2 delivery men Wayne and DeDe. They installed the washer perfectly! We were worried the installation would be difficult because of the tight space we had. No problem, these two men had the job completed in no time. They were extremely polite which really was great customer service. Example: Wayne knocked before coming back into the house even though hed already been inside and it was established hed be going in and out. He also asked before cutting through our kitchen. I dont believe Ive ever had an installation/delivery person so professional. Nice nice touch Bray & Scarff!Please keep all of your staff and give them raises because they deserve it!

John was extremely helpful and attentive to my unique situation.I am extremely pleased with the customer service provided. I would highly recommend this business.

Great experience. Easy and hassle-free. Dan was very helpful and professional. Sallah and Dede delivered and set up the appliances and they were fantastic. I would definitely recommend Bray and Scarff Germantown.