I would give less stars if I could, my family shipping baking items, hygienic items, a phone and extremely sentimental items to my family in El Salvador only to find out that those items were stolen. Even sadder was that the original packaging was left behind organized exactly how we had it but the contents were gone. We called the company and they only apologized and made no effort to help. Very disappointed and will never use this service again.

This company contracted with my travel agent, Super Express Travel in Gaithersburg, Maryland, to ship my car and several boxes and two sets of book shelves to Guatemala. Super Express promised to deliver the car direct to my house instead of making me pick the car up at the port of entry. They did not do this and I was forced to travel to the port of entry to pick up the car myself. For this I paid a price of around $500 in excess of the prevailing rate for shipping a vehicle to Guatemala. When the car arrived in Guatemala, at Puerto Barrios, it was missing its license plates and was severely damaged. It had been left outside during the rainy season with the windows open and stank of garbage. There was damage to the suspension and to the bodywork. Servi Fams representative in Puerto Barrios was missing and had not prepared any of the paperwork to allow us to pick up the car. A sympathetic employee of the Guatemalan government agency - SAT - actually had to send us to a private lawyer to prepare the paperwork to allow us to pick up the car. This took an entire day, starting at around 7 AM, and we did not pick up the car until more than 12 hours later. The car was supposed to have been insured and we sent an itemized proposal for repairing it, from the local Honda dealer, to the owner of Super Express Travel. The company refused to fix the car. It was basically rendered a piece of junk by Servi Fam. Moreover, after more than a year, we have still not received our boxes and book shelves. Super Express made a deal whereby we should have received our boxes delivered to my wifes familys house in Guatemala. This never happened and we have been pursuing them for over a year. Instead of collaboration, Servi Fams owner, Dario, screams abuse and curses at my wife. I am preparing the appropriate complaints through the various agencies, Guatemalan and American, that are responsible for this kind of commerce. I am seeking compensation and damages against Servi Fam and Super Express Travel, both of whom have colluded to defraud me and my family and to steal and damage our property. Their failure to complete their contract indicates that they are a criminal enterprise and should be closed down either by the jurisdictions of Maryland, Delaware, or by the Federal Government. I found, with an internet search, that Servi Fam was fined $11,990 by the Federal Motor Carrier Safety Administration. This should be warning to anyone who wants to do business with them to stay away. It will also mean that my complaint against Servi Fam will be taken seriously and I hope whatever fine is levied against them this time will be significantly higher.

Terrible customer service! My box arrived open to Guatemala and to this day they do not even answer me to give me an explanation. The people who send their boxes from here make a lot of effort to fill them and our families wait for them with great enthusiasm so that they arrive incomplete and do not even deign to give an explanation or answer that phone.

Terrible service, when I sent it they told me that they were taking it to the door of the house, and when it arrives it turns out that for that address they do not enter to leave them and they took it back to the wineries very badly and the staff were very rude saying that they did not import the package as it is already paid, nothing responsible 😡 a star appears because it does not give the option to comment because the truth is they deserve zero stars❌❌❌❌❌

I have always sent, with this company, they are very responsible, nothing has been lost, everything is complete,

My box arrived complete and everything was fine. I have traveled by land and many times it is the immigration agents who take things away.

A garbage as a company, if you need to be robbed, this is the perfect place. I sent a box to Mexico, and I was missing 6 pairs of shoes, call to claim The claim, and they told me that they will follow up, Asta the date, they have not helped me at all, !! eh trying to talk to them eh even eh called from other phones, and when they know its me, they block me, and and they dont answer me,, I would like that all the people know, Q is company is not to be trusted .. pinches rats ... Until the date I am still waiting for an answer .. I sent them videos of The things I sent and Not So ... chingen to their mother

They say they have representatives in several states but never answer the phoneThey should have responsible people in the stores where the package arrives because those who have say that they no longer live there when the family member is going to receive the package ... the net that IREESPONSABILITY !! no mamen

I give it a star just because I cant send the comment without marking any, but if I could I could give them a picture of their rechingada mother. Terrible experience, attention to the worst, no seriousness on the part of the employees, a nest of scammers who never provide any information about the shipment you have made, the greatest waste of time and money, not to mention the frustration of That the shipment never reaches its destination, and realize that you have been robbed in the most cynical way. A completely irresponsible company, if what you are looking for is to waste your time, money and go through that they do not answer any call or give you any explanation, if you want to be a victim of a scam, this is the best place you can go.

It is a trustworthy company I recommend

I have sent several times to Mexico and the package arrives well and I have had no problems

Theyre rats, dont send anything around here, they steal the boxes themselves

The only good thing here is the lies they throw at you