I had an appointment for a transmission service. I added a radiator flush and differential service to the list. After 5 hours of waiting, I had to ask where my car was to get finally get it released (they were waiting for a quotation for a part that I did NOT ask them to investigate) My car was returned to me with damage to the hood and to the radiator. I emailed these details and was told it would be passed onto the manager. FYI, this is the last I heard. When you see the owner post following to say they will welcome contacting them to resolve....well you know that is of course a joke, as I already did to no affect.

My daughter made an appointment to have a light on the inside of her car (roof light) replaced several days ago. Today she went there for the SCHEDULED appointment to replace this light. After she sat there for 3 hours... they came out with a list of recommended work, but did not have the light bulb in stock that she scheduled replacement days ago!!! I can not believe that she was not told this right away when she came in. It was the only reason for the visit!! No consideration at all for her time!!!

I called on a Wednesday to make an appointment for a national recall part replacement. I was told on the phone that since it was quick to replace the part, that I could just come in and they would fit me in, but I may have to wait around for an hour+.When I showed up the next morning, I was asked what was I doing there because I didnt have an appointment and they were booked through the next week.After I explained the call and told just to come in, I was informed I couldnt be helped and was asked if I wanted to schedule a week out.Recall was on the brake lamp switch, which means when I brake, the lights dont come on...you know, warning the cars behind me that I was slowing down. The issue was happening frequently. I am smart enough to know how to temporarily fix the issue, but driving around with no brake lights, even if its for a short period, does not give me the warm and fuzzy.I got the issue resolved a few hours later at another busy dealership, but who went out of their way to make sure I was safe.

I love this dealership and the sevice department. When I come here everyone is so friendly and helpful. I would recommend Subaru of Georgetown to everyone that wants to buy a Subaru and get great service for the life of the vehicle.

Always great work and customer care. All employees were wearing masks and did thorough cleaning of the facility and cars—even the keys!

Jason was great. Got a loaner since the recall would take 3 to 4 hours, supposedly.

2 words KRIS TIPPENS!! Awesome...my husband, and I had a outstanding experience with Kris. From first contact to the end of our deal yesterday Kris was patient, thorough, and very personable. I left out of the dealership feeling like I had gained another family member. The process even had a few hiccups but Kris worked through all of them for us. Let me not forget to shout out Hogie (my apologies if I spelled name incorrectly) but he made the financial portion so much fun. Teamwork was impeccable thank you guys didnt drive off in a subaru, but they made this Hyundai girl very happy!!Only one flaw was most dealerships whether car is new or used provide you with full tank of gas, but in my case since mines was used so they only do 1/2 tank of gas for used vehicles. Definitely wasnt a deal breaker OBVIOUSLY the experience was still wonderful.#teamhyundai/Subaru#ThankYouGuys#Wellbeback#FullyLoadedHyundaiGirl#BlessedandLovingIt

Quick and efficient service department!