I took my mom to Reeds to treat her to a charm for her Pandora bracelet. We were greeted as soon as we walked in, and the staff was very friendly. My mom couldnt decide what she wanted since there were quite a few charms that she was looking at/for. Marie was the associate that helped us. She asked my mom about what she already had on her bracelet, which my mom told her about every single charm! She was so sweet and patient while she listened to what my mom had to say about each one. She then helped my mom with picking out what would go with what she already had. When we were leaving the store, everyone told us to have a good day. My mom has raved to her friends and our family about the experience we had. I will definitely be bringing my mom to Reeds from now on when we are shopping for her charms. The people are amazing!

We just happened to be in the Gastonia mall and was walking by Reeds and I noticed there was Pandora inside!!! Sales associates were super helpful and was excited to Pandora available!!

Picking up her opal earrings to match the set today. She wanted screw in backs and she wanted white gold. They customized them for her cause it was gold .She loves loves them. The staff is super helpful and just amazing service.

We could not have had a more spectacular experience! Not only does Reeds have a unique selection of jewelry, but the staff was exceptional. Ally is amazing and went above and beyond for us!

Reeds is awesome, if your are looking to buy any jewelry ask for Philip. GREAT GUY, super friendly and willing to help.

Traveling through Gastonia, I damaged the band for my Tissot watch. A prized possession, I quickly searched Tissot repair in Gastonia. REEDS appeared. I was so relieved. Prepared to pay any cost, I walked in to the gregarious, elegant store. Three customer service providers greeted me professionally and proceeded to repair my Swiss watch. When my restored watch was safely at home on my wrist, I was told I owed nothing. Very grateful for Reeds and the high standard of customer care and service! highly recommend.

I went in to purchase Alex & Ani bracelets as gifts for different family members. I was having trouble deciding what to get since I wanted each one to be different.The lady I spoke to, I think her name was Mary, was so helpful. She asked me about each person I was getting a bracelet for. I told her about them and she gave suggestions. It made picking out the bracelets easier. I kept apologizing cause I took up so much of her time, but she told me that she would rather take the time to make sure I was happy with what I picked.When she was getting all my stuff rung up, I asked about gift receipts, just in case. Other stores usually hand them to me and I have to figure out what each one goes with. That was not the case. She offered to put each one in the box with the matching bracelet, which I really appreciated. This definitely made things much easier for me!Its obvious that the staff at the store really care about their customers. I love the shopping experience I had at this store. If I could give more than 5 stars I would!

I needed a new clasp for a gold chain and my wife needed her ring cleaned. We stopped by Reeds Jewelers and we are so glad we did. Ally noticed a prong missing on my wifes ring which could have been a disaster if we lost the diamond. Also, I thought I wanted my chain shortened so it went for repair, then I decided (the next day) it was better not to shorten it. Ally, jumped into action and got ahold of the repair folks and stopped them from shortening it. This took extra effort to make sure I received what I needed to happen. The ring and chain came back perfect. The ring shines like new money. Thanks Ally. Great job, Great customer service.

Went into our store yesterday to purchase a few new charms for my pandora bracelet. My mother purchased the bracelet and a few charms as a birthday gift for me. We have both bought many pieces of jewelry there but never again. I was asked to leave because I didn’t have a mask on. The state of North Carolina does ask us to wear one unless we meet the medical requirements which I do. I told your employee that I couldn’t wear one because of medial reasons but she didn’t care to hear that and told me to leave. I felt I was being discriminated against because of my medical conditions. Before you respond to this review with I can shop online I choose not too. I have had bad experiences shopping online for jewelry. My few hundred dollars I had to spend yesterday was very welcomed at another jewelry store where they didn’t require me to wear a mask due to medical conditions. My family and I will continue to use our new found jewelry establishment for future purchases. I also made sure to pass my experience onto social media. I wanted to let everyone know that your store would discriminate against them for having a medical condition.

5 stars is not enough to rate the experience my husband and I had at this REEDS!!The level of professionalism and honesty from the associate I talked to at this REEDS location about my rings was amazing. I had been to another jewelry store to see about cleaning my rings and getting them polished. The people at that store said I had 8 loose stones on my engagement ring and all the prongs on my band needed to be replaced. Thank goodness I went with my instincts and took it to REEDS for a second opinion! The lady that helped me at REEDS actually inspected my rings first. She said I had 2 stones loose, not 8. She showed me the difference between prongs that were still good and which ones were actually needing work. My husband and I were surprised that there was such a big difference in what actually needed work. We asked many questions, and she took time to explain everything that we asked about. Even though we werent there to buy anything, she treated us like we were just as important as a paying customer. I forgot her name, but the service we received is the reason I will be going to this REEDS from now on for all my jewelry needs.

Unnecessary wait was, skipped over twice. The Website does not match what is in the store.

My wife and I have used Reeds jewelry store for quite a while the Reeds staff have always been amazing to work with. They are always caring and go above and beyond to make sure you are happy with your purchase. They don’t pressure you in to a sell. We’ve have received absolutely nothing but amazing customer service each and every time we’ve walked into the store

I have lifetime battery replacement on my watch through Reeds. I went into get it replaced but because of COVID, they can’t touch my watch. I do understand this current policy, but he seemed delighted to deny me service, and that is the reason for the 1 star. I went to the Kiosk down stairs, paid $8 and got my battery replaced in a few minutes while I waited.

Me and my boyfriend came here shopping for engagement rings to get an idea of what I like. From the very beginning the staff was super friendly. We had a price range and they were able to accommodate that. Any future jewelry purchases will definitely come from here!

I love shopping at this location! Ally and her team are always doing their best to make sure I am happy with what I purchase. If I have had a question about something that they cant answer right away, they offer to find something out and give me a call. Not many places still take care of their customers like that!😊😊

We got my final ring here, great quality. (had 2 ones from lesser jewelers and they fell apart). The staff is so nice and friendly, willing to clean my ring and ask about our kids! They remember who we are and talk like we’re life long friends. Will be back for all my sparkly needs!

Ally has always been so kind and helpful with me when searching for the right piece of jewelry. She always has a kind and caring demeanor when she works with me. Her smile is always genuine. She has always taken the time to put my mind at ease when Ive made my selection. She is the BEST!!!!

REEDS is the best. I highly recommend Erin when you go. She has helped me numerous times with any questions I have and helps me find exactly what I am looking for. It’s a “diamond 💎 in the rough.”

I was sent to Reeds for a repair and Received excellent and timely service to address the needs of my repair. In addition I was given expert advice, personal support from Ally and assurance that my ring would be taken care of. From start to finish I was treated with utmost courtesy and professional service. My ring repair exceeded expectations and added significant value to the ring! I will trust Reeds with my future jewelry needs.

I take my ring to be inspected regularly and the staff is friendly and helpful. They know me by name and sight. They take very good care of my ring and me. I love Reeds. I recommend them highly to everyone. They have a wide variety of beautiful jewelry. I love their traveling collections. In fact I bought one. It is unique. I get complements on it daily. Thank You Reeds and staff.

Couldnt be happier with our decision to choose REEDS JEWELERS in Gastonia. Everyone there was so nice and friendly. Offered to clean my existing jewelry I was wearing while I looked. When I found something I wanted to see they without hesitation showed me and had me try it on. It was more beautiful on my finger than in the case!! They brought me my jewelry back from being cleaned and it looked amazing!! They explained their warranty and the one time cost of that and they wrapped it up and told me to Bring it in if I ever needed it sized, cleaned or had any problems ever. Everyone said have a great day that I passed and I genuinely felt like a friend rather than a customer. If you ever experienced a negative visit, I am going to say it may have been you and not this team THEY ARE PHENOMENAL.

Ill forever shop at Reeds- Gastonia. The staff is always welcoming & knows me by name! They really go above & beyond for their customers to feel like family! My go-to store for any jewelry always!! Erin & Ally always have an answer for my needs & wants!!

Ordered my wife a new ring I got the wrong size .oops so I took it back to this store and was greeted soon as I walked in the store .The whole staff was great and very helpful straightening out my mistake Will definitely shop this store again .Thanks !!!

Amazing staff. This store makes my shopping easy and hassle free. My wife gets all her jewelry from here.

Love Reeds Gastonia! Helpful, Welcoming & knowledgeable! They have beautiful pieces with an amazing variety of options for all budgets!!

Seriously, dont waste your time here. You can find nicer jewelry for cheaper at an upscale jewelry pawn shop. Half the staff is awesome which is why i gave 2 stars. The other half isnt and will try to upsale you well outside of your price range. I used to come here for years but after learning much about the company and what other local places have to offer in comparison, its a waste of your hard earned money and the customer service will become a waste of your time.

We stopped in to look at bracelets and to get my ring purchased there cleaned the lady told me she did not have time to step away to clean my ring!!!! Bad customer service and I went to Zales where they were happy to clean my ring and also got a bracelet sale.

Really impressed with the staff, Erin and Ally are always very knowledgeable and do everything they can to make you have an awesome experience.

My boyfriend and I have used this particular Reeds too many times for the wrong reasons. He bought my necklace in a different state five months ago and sadly, the chain broke. Originally with the warranty, we were told if anything were to happen to the chain, it would be replaced free of charge. We brought it in to this particular Reeds to have it sauntered back together. They did a horrible job, the chain was no longer flexible and they were far from courteous throughout the experience. My boyfriend also bought a leather Pandora bracelet for me for Christmas. They gave him the wrong size and argued with us over the fit. We went to an official Pandora store in Charlotte where I was fitted and told they had definitely given us the wrong size. Less than a month after it had been poorly fixed, my necklace broke a second time, but this time with the clasp. They were extremely rude over the phone and acted aloof in person when we came in for the second time. We came in to handle the broken chain and wrong bracelet size at the same time. During the car ride over, my necklace had become tangled in the box which made one particular employee act very rude. He told me when I came in to pick it up, he would properly teach me how to take it on and off to ensure it doesnt get tangled. His tone was very degrading and inappropriate. We stressed to them our warranty stated the chain would be replaced if broken, but we were told that was only as a last resort. We were told the original jewelry repairman would not touch it this time since it was so badly repaired, that they would send it off. If it couldnt be repaired, they would replace it. We were told to come back in a week to pick it up. We gave them my phone number since my boyfriend would be out of town. They still called his number rather than mine and acted extremely rude when I didnt immediately come in. Nothing had been done to my necklace, it was only untangled.. The problem with the clasp was not fixed. The man passively argued with me, insinuating I had only brought it in to be untangled, until he checked his notes and saw that it indeed needed to be fixed. The entire store went into panic mode because they had a very unsatisfactory customer on their hands, for the third time. I asked if they could order another chain since the original warranty stated this and if it could be mailed to me. One of the female employees spoke to me in the most degrading way, saying multiple times that this was a clearance item and that it would not be restocked. The necklace was not clearance when my boyfriend bought it, yet she felt the need to stress how cheap it is now. She also made it seem that it would be extremely hard to call other Reeds locations and ask if they had one in stock. This is her job? The employees proceeded to bring me other chains to see if they would be a better option for me, since they didnt want to make me leave empty handed. Theyd had my necklace for almost a month with no repairs done. They continued to bring me yellow gold chains for my white gold pendant. I was infuriated, although not rude. I finally agreed to a chain just to get out of there. One of the employees checked the tag as if he were to charge me for it, until I asked him if the warranty would cover it and he said, Oh yes of course, sorry. I was not able to keep the original chain for sentimental value and I will never step foot in this Reeds ever again... Probably never at another location either. I will take my business elsewhere and encourage others to do the same. The employees at the Gastonia Mall Reeds location are beyond inappropriate and rude to their returning customers. We have always used Reeds but will never again.

Five stars is not enough for Reeds Gastonia. I can’t express enough how amazing they were. I originally purchased an engagement ring from another jewelry store and they lost it. Ally the store manager went above and beyond to help me. She helped me pick out the perfect ring. I purchased the ring and two days later it was ready to pick up. The ring is absolutely stunning my fiancé cried when she saw it. Reeds Gastonia is the only jewelry store I will be buying anything from. If you need a ring see Ally she will help you any way she can.

This store is my go-to for everything bling! The customer service is ALWAYS phenomenal, my questions or requests are always handled quickly and any purchases and work that I’ve had done there has always been perfection. Ally is especially amazing. She will always put a smile on your face! Highly recommended!!!

My fiance and I came to Reeds a couple weeks ago looking for his wedding band. We were greeted as we walked in, told Ashley what we were comfortable spending and she showed us all our options. We also plan on coming back to buy the band for my engagement ring - which is from Diamonds Direct but Ashley showed us the same ring for a much better deal at this store. THANK YOU ASHLEY (:

I love they remember you and they have the best choices of Pandora Jewelry . So friendly!!

Nice staff. I regularly bring back things I buy there and they clean them for me.

Came in to look for something for my wifes birthday and was greeted the moment I walked in. Wasnt sure what I wanted to get, so I told Ashley my price range and she was so helpful in helping me pick out the right piece. My wife loved it!! Thanks Ashley and all of Reeds in Gastonia!!!

Horrible!!! Theyre trying to sell Alex and Ani bracelets from a plastic pencil box!!! Smh...Buyer beware...I ordered from the company at least it came in an original box concealed in plastic with a card. Thats Alex and Ani. I call the company reported the blonde lady.

The employees were so helpful and very knowledgeable. ♥️♥️

I have purchased several pieces of jewelry from this location, including my wife’s 25th anniversary diamond ring. The staff is always knowledgeable and friendly when I shop there.

Very nice selection and awesome sales team!

They have a really great selection they always go above and beyond helping me the staff takes time to explain the items to you and they are never in a rush its like you are the only one in the store while they are helping you ..The manager Ally is awesome she is always so sweet and treats her staff like family

Went in to get my ring checked (to keep my warranty valid). I waited for 40 minutes, the two in the store were not friendly at all; I guess if you are not buying, friendliness is not a priority.

Great place to shop for jewelry, our salesman Jeff was very knowledgeable, helpful and friendly!

Jeff was very helpful, pleasant, friendly, and very knowledgeable. We are looking forward to shopping there again, and recommend this store to everyone.

On Friday I visited the Reed’s Eastridge Mall location in Gastonia to return an item for my daughter. From the moment I walked into the store with the jewelry (in its unopened box in the Reed’s bag with all receipts) I was treated much differently than the times we’ve visited this location to purchase an item! The gentleman who finally decided to acknowledge my presence after I stood there for several minutes (there were no other customers in the store) identified himself as an assistant manager when I explained why I was there and asked if I could speak with a manager. He appeared very annoyed and went to get the store manager, Ally Percival. After waiting several more minutes Ally came over to me. She did not introduce herself, seem apologetic for our situation, ask about our previous customer loyalty to Reed’s, etc. Instead she immediately told me what she couldn’t do to help me! I asked if I could get something documented on their letterhead confirming what she stated and was told no - so she refused to put in writing what she was verbally standing there telling me! I asked her if I could have the name and phone number for her manager. She walks away and writes something down and then hands it to me. When I looked at what she wrote down it was the toll free number to Reed’s Customer Service!!! When I confronted her about this she told me that she couldn’t give me the direct number to her manager and that I needed to call Customer Service! After pressing her for the name of the person I needed to ask to speak with she told me Mark Schreiber, who is the District Manager. I stood in the store while I called the Customer Service number Ally provided. I reached a woman named Megan. I asked to speak with Mark and was told he was unavailable. Megan assured me that she would have him return my call but she would like specific information regarding the reason for my call to share with him. I explained my daughter’s situation to Megan and I also recapped the events that had just occurred in the store. Megan was amazing! She listened to my concerns, seemed sympathetic and assured me that I would receive a call back. After hanging up with Megan I felt somewhat relieved until Ally decided to engage with me in a negative manner almost as to try to provoke me! Can you imagine? ....this is the behavior of a store manager!!! Ally told me that she heard me say to Megan that the jewlery is new but that it wasn’t (she acted as though I were lying and she just caught me in a lie) because the jewelry had been sized. I told her that yes I knew it had been sized and that no one had asked me if it had been. Since they sized it and it hadn’t been worn I didn’t consider the jewlery not to be new. She said that it wasn’t “new” because it was sized and that she saw on the paperwork where they (Reed’s) had sized it. Again, trying to imply that I was lying!!! So, CONSUMER’S BEWARE, this store manager, ALLY PERCIVAL, SAID THAT THEIR JEWLERY ISN’T CONSIDERED “NEW” ANYMORE WHEN YOU PURCHASE IT FROM THEIR STORE AND THEY SIZE IT FOR YOU!!!!! To say the way that Ally acted was completely unprofessional is an understatement!!! There’s still no resolution to my situation. I never received a phone call from Mark Schreiber, the District Manager. I was told yesterday by Megan that Jason (no last name was provided), the Store Ops Supervisor from the Reed’s home office, would be calling me when he returns to the office - currently he’s out sick.Note: Jason did leave me a voicemail on Friday evening at 4:53pm saying that he was getting ready to leave for the day and when I immediately called him back he was already gone. I haven’t heard back from him or anyone else.I would not recommend this Reed’s location to anyone and I hope someone from the home office participates in an undercover boss type scenario so they can witness Ally Percival live in action for themselves!!! The way she is treating their customers and representing their company definitely needs attention!!!

Had to get my ring size twice and still wasn’t happy

Sold us an invisible setting ring and Ive had nothing but trouble and they blame the ring. Tons of my friends have similar rings with no trouble. I take it to a local jeweler to be cleaned and he calls and says that out of all the FIVE repairs they broke prongs and GLUED my diamonds in. I had another diamond fall out and they continue to feed me BS. Do not buy from these people.

My favorite place to buy jewelry.

Great selection, sevice

Always great and nice to work with very nice people

Awesome service from Robert and Kent.

Great service

Awesome