Kandy is amazing! My whole family loves her so much. She sold me my dream car and made the entire process as easy as possible. ❤️

They definitely do NOT go out of their way in ANY way. Promise things but dont deliver. Will not be purchasing from them again.

Craig Ballard was great to deal with. He worked very hard to get me an amazing deal. The Sales and Finance Manager were also easy to work with. The vehicle I wanted was 50+ days out but the team worked to get me a great value for my trade and locked in my deal with a very reasonable deposit. No markups past sticker price like some others are doing. These folks wanted the business and wanted to treat me fairly as a customer. I have purchased lots of cars and this was one of the quickest and most efficient purchases I’ve made. They have converted me into a Toyota buyer and I’ll definitely be back.

Exceptional remote experience at Toyota of Gastonia with Nicole. Definitely whole different level from other 3 dealerships in the area I shopped in. Nicole was prompt and professional, answered all my questions and got me what I was looking for. Just stopped at the dealership to pick up the car. I would highly recommend her.

I live in Mississippi and was recently traveling in North Carolina to attend my granddaughters wedding. My 2019 Toyota RAV4 stalled while driving and required towing to Toyota of Gastonia. I would like to commend Toyota of Gastonia, David Potter and Mike Cavallo for making it a priority to identify the problem, fix it and make it possible for me to make it to my destination in time for the wedding.

Among the BEST Service I have received from a Dealership! I dont say this lightly either. I was on my way to a wedding 1000miles from here and my prius threw the master light. I scanned with my OBDII and found the problem. I had them run diagnostics anyway to be certain. The cost was very reasonable, and Jessie handled my case front to back. He was very professional and accommodating. He was completely understanding about my scenario, fast tracked my diagnosis and I was out of there with the part I needed in about an hour. I cannot speak highly enough of the quality of service, I may go out of my way and drive the 80 miles from my home just to deal with them directly from now on. My 2006 Prius just hit 200K and is still running incredibly strong. Thank you Toyota for engineering such a sturdy and reliable vehicle and thank you Jessie for helping me to make it to my old friends Wedding Dinner on time in Maine. God Bless! Chris.

Wonderful service! Fast, clean, great office and staff. I was an hour late because of a medical situation at home and they fit me in with no questions asked. Also, got done in only 45 mins. Highly recommend.

Christian was so amazing and laid back, he made the experience so easy and quick. Definitely recommend this dealership with their amazing deals and this sales associate!

Helen and Austin were personable, responsive, offered clear and straight-forward communication on pricing without any games, and made it just an overall easy and pleasant car buying experience. Had a similarly good experience with Brandon in Finance. Will definitely start here next time Im in the market.

We always had a great time here getting our cars inspected here. But this last time, unfortunately, they chose the wrong people. My son works on cars for a living, so we are just getting the cars inspected, nothing more. Then they tell us our five year old Toyota with under ten thousand miles has worn out brakes that need replaced. Apparently you really didnt check the car and we know better. Trying to make a quick buck, you picked the wrong family and the wrong car. We have used you for 10 years to get the Toyota cars we have owned inspected. Please dont try to sell us something that is not needed.

I rack up 500+ miles a week so normally just find a reliable used car. So I went in looking to trade in a used car for another used car but after looking at the numbers It was only $60/month more than what I had been spending to move to a brand new hybrid Corolla with maintenance included for 60k miles and a 150k mile warranty. This was in January before gas prices spiked so its even less than that $60 number I determined back then. So its worry free driving for the next few years for me!!!If you want the sweetest deals just ask for Candy. She will take care of you. Seriously

Courteous, as always. David took the extra step to bring my car to me, to save me from having to walk through the lot. I appreciate the professionalism everyone exhibits.

Nick worked so hard for me to get me the best deal. Along with the trade in evaluation, sales management and financing the entire process was a pleasure, would gladly send friends and family there to make a purchase.

Nicole Overton was extremely professional. I went to numerous dealers trying to find the right Tacoma truck. Ended up going online and checking out Toyota of Gastonia. Nicole was quick and responsive to my email and found me the exact truck I wanted. Which right now is not an easy thing to do. She made this experience, the best car buying experience, I have ever had! Thank you Nicole for everything! I definitely recommend her.

Terrible place to buy and have service done on your car.. they seem very nice but they are just trying to get you out the door with your car running until it breaks down a couple months later then they fix it again and the same thing keeps happening. Save yourself the time and go to Scott Clark Toyota.

I had a service coupon for an oil change and the coupon was going to expire in two days. I called and spoke to Alexa in service and she let me know that they could take me immediately and that I should not have a very long wait. I was able to get to the dealership in less than 20 minutes. Mark checked me in immediately and my total wait time was no more than 30 minutes for the oil and filter change and tire rotation. Great price! Great service! Timely done!

It was a positive experience overall and we are glad we chose Toyota of Gastonia. Helen was very patient with us and answered all our questions.As for the car itself, Camry is a great car. We did have an issue with the trunk spring which was replaced in a weeks time. I would highly recommend this place!

The service team of Jess Legion and Clay Sneed were amazing. I was having car trouble 2 1/2 hours from home and was stuck in Gastonia with my child. They were exceptionally kind, informative of my options, and stayed way past their closing time to get our vehicle safe so my child and I could return home.

I just purchased a certified pre-owned vehicle here for my company and was really impressed. I found the vehicle on car guru and sent an inquiry message after hours. Dalton responded within minutes! I had sent 3 inquiries to 3 different dealerships one dealer I heard back from the next morning and another I never heard back from! Dalton communicated really well and seemed to always be available when I needed him even though I knew he was selling a bunch of other cars. I bought the car sight unseen and when my bank financing took longer than expected, he allowed me to put a deposit down to drive off with the car. In person, hes a great guy to talk to and made the transaction really seamless. I found one small issue with the vehicle and within 10 minutes he had it back in the shop and it was fixed! The finance team was on point and I was in and out pretty quickly considering I had outside financing. Keep up the great work over there. Ill be back and hope Dalton is there when I return!

I had a great experience here. I bought a 2021 4runner and brought it here to get a 3 lift, tires and rock rails. Mr. Spike in parts was super nice, he answered all my questions (I had a lot of questions) and got all the parts asap. Spike also set me up with a service appointment on the day and time I needed. He was great! Once I got to service Jim took over. The great service continued with Jim. He had the technicians ready to work on my 4runner as soon as I got there, he was great. The technicians also did a wonderful job, they worked there butts off to get it done in one day and they did an awesome job. My 4runner look great, the job was done right and I would recommend any one looking to lift their 4runner bring it here.

Christian Hill is a wonderful guy for sale manNice and kind and I am happy with himI prefer all my friend to see him

This was my second vehicle that I’ve purchased from Toyota of Gastonia. I’m in the auto industry so I know the ropes and how things work. Usually when you tell a sales person that, they either stop responding, or you just get minimal service. This is not the case with Helen Scott. I originally inquired online, and then we switched to text messaging. We went back and forth over the course of a few weeks, to find the exact vehicle I was looking for, and at the right price. She addressed every concern, answered every question, and did it with a smile. I changed my mind a few times, and she remained patient with me through the whole process. I came in, and picked out a new Tacoma, but it hadn’t been delivered to the store yet. I had a trip to Mexico planned, so I said I’d come and get it once I returned. While on my trip, I got a message saying my new truck had arrived and would be waiting for me when I returned, which was exciting!Overall, Helen did an amazing job, and I would highly recommend her if you are looking for a new or used Toyota or Mazda!!

The dealer stays busy and Im impressed with the hustle of the service staff. Having great service department employees makes this a good ownership experience all around. Thanks Jim!

The service department is great but their rental manager needs better customer service skills and their customer service team needs to be able to communicate with each other and the customers better I am not satisfied and would love to speak to the general manager

Go see Chris Foresha!!! She is the best!!! Our family has gone through the process with her twice in the past month. She is personable, professional, and enthusiastic. She definitely makes the car buying process as easy as possible!!!

Good deals and good service! I think the they are the best in the area. 🚗

I had my DODGE truck overheat and pulled into the garage in hopes of cooling the radiator down and filling it. It was 5pm...closing time. I walked in and and asked a nice mechanic about 50 yrs old if he would let me use the water hose. He came right out and helped me...cooled the truck down and told me to get up the road to the Dodge dealership as my radiator cap was blown off and he did not have anything Dodge to replace it with.I did make it and finally got home safely. If I buy another SUV, I will be starting at that Toyota Dealership.

Don’t ever take a brand new car here (literally 2021 with 400 miles on it) to get serviced if anything goes wrong on it. They’ll tell you what’s wrong with it before they even see the car, and again I’m mean literally told me what was going to be wrong with it before it was even seen. And not just a general idea, VERY specific and never once offered to let me see any damage. And then told me it wasn’t covered under warranty and told me the noise I was hearing coming from my car was normal! I came here because it’s closer to my house but never again will that happen. Hickory Toyota is the only place I’ll ever go again and they fixed my car under warranty.

Good customer service. Nice young man helped us.

As a full time sales consultant I didn’t have a lot of time to be apart of the buying process. Ronald our sales associate took his time and made my wife feel very comfortable with the entire process. We worked back and forth over the phone and Ronald gave us a deal we couldn’t refuse! If you are shopping in the Gastonia market I highly suggest Toyota of Gastonia and ask for RONALD! You’ll be glad that you did!!!

My first time at this dealership, and I must say, the professionalism and promptness was great 👍 and the salesman was very knowledgeable of the vehicle my daughter purchased, I highly recommend this dealership. Thks JD for a great experience.

Easy check in, easy check out for our 5000 mile warranty visit.

Experienced, knowledgeable customer reps; prompt attention; clear and precise explanations of problems

The entire staff at Toyota of Gastonia is fantastic.... Kareem Clinton has been so great servicing my 4Runner I now take my wife’s Ford Expedition to him for service despite the fact there is a Ford store closer to me.... Ruank you again for the 5 Star service

Fast and friendly service. They make having auto maintenance an easy and comfortable experience.

Good pricing on service and doesnt take too long either.

After taking my future stepsons vehicle there, I was very disappointed by the mechanics claim that he damaged a part that then had to be replaced. However, when looking at him, it is VERY obvious, that it isnt possible he could have caused the damage because he could barely lift the tool to take the tire off. THEN, when he took the vehicle back for a noise under the hood, they were unable to find the warranty that was purchased. However, when another Toyota location was called, they were able to go into the system and locate the warranty quite easily within minutes! I asked the other dealership if it was possible for the other dealership to locate the warranty, they stated it was a matter of getting on a computer. The Gastonia location just didnt want to waste the time to do it thinking we wouldnt be smart enough to find the warranty ourselves. I dont trust them with the maintenance and service of vehicles here. I believe (and have seen) that at least twice they have caused damage, and blamed it on the driver. No, it doesnt always happen, but I would be questioning ALL service and request a DETAILED summary of what was done to your vehicle.

Courteous personable real human contact and care--and expertise with my car. I feel valued by Toyota, and they take good care of me and my little scion!

Do NOT finance a vehicle with them. They add extra things to your contract without consent, so they can end up earning more money and commission. They do not care for their customers and never answer. They tricked me into thinking they canceled an insurance that THEY PUT WITHOUT MY CONSENT, just for me to find out months later that they never submitted my request. Save yourself some money and time and go to another place.

The gentleman & lady that waiting on me were both very professional, with a touch of friendliness/personal touch ! The maintenance service was prompt & done in a very reasonable time. Also, the recall parts on my car were replace! Id recommend Toyota of Gastonia to my family/friends !!! Thank You

My son has been thinking about buying a new Toyota Tacoma. Yesterday, he asked if we could go look today. Toyota of Gastonia was my first choice. We almost bought a vehicle from them a few years ago but they did not have the right color. We bought the vehicle from another dealer but we always have it serviced at Toyota of Gastonia.In addition, Toyota of Gastonia has been running a Facebook Ad stating Employee Pricing if you Order a Vehicle with them. With the vehicle shortage most dealers dont have many vehicles plus most are not offering too many deals so I thought this was the place to go.When we arrive we saw one Toyota Tacoma Off Road Truck parked under the awning. It was the color he wanted and had the package he wanted plus more. I advised him it was probably sold.A Short time later a sale person came out and advised the truck was ordered for an individual and the individual backed out of the sale because it did not have a off road camera feature. He also advised someone else was looking at the truck but it has not been sold yet.I asked for their best price and they came back with $601.00 below MSRP. I told him about the Facebook Ad and that my son was in no hurry that we could just order one at Employee Pricing. He advised he was not aware of the Ad and advised he didnt know why they could honor the pricing on the vehicle they had in stock. He went to speak to the sale manager.He came back questioning their Ad. I tried to find the Ad but I could not get it to show in my feed. Finally, we were told the AD only applies to certain models. After that they refused to talk to us about ordering a vehicle.One of the sale managers came by and advised they would go $500 lower on the current truck. The sale manager asked me to make an offer and I made what I felt was a fair offer. He said no and made no counter offer. Which was fine.This is not why I am giving them a bad review. The reason for the bad review is they failed to honor their own advertisement. I have attached the Ad for everyone to see. There are no disclaimers and the Ad features a Toyota Tacoma.It has been along time since I felt that uneasy feeling....like the dealer is being shady. I felt that today at Toyota of Gastonia.

Kim and her team were spot on as usual.Greeting me before I even got in the service lane. Cordial staff and prompt professional service. I’ll be back.

Brought my brand new car from the best sales representative and finance officer in the business!

Agreed on a great Price on a prius. Bought the car. Good game.

False advertising just to let you know ahead of time they do not offer buy here pay here. Salesman said its been gone for quite a while. So apparently its just a ploy to get you in. Just a heads up honest review.

Service was excellent. Mark treated me with kindness. Told him I bought the 2020 Camry from Victory Chevy, they only gave me one key, said they dont have another key. Ordered another key, online and they cut the key and programed it. I didnt even have an appointment. Thanks Toyota of Gastonia for the great service.

Very courteous, got my car right in to address a potential problem with my tires. Gave me the possibilities of repair options.

They were straight to the point but they said it will be only 4 hrs and it took them less than 2 but it was done very well and so far it runs well.

The guys and gals always do a good job

We bought a used car with Toyota of Gastonia. The experience until the buying was good, along the lines of what one would expect (takes a while to get all paperwork together and a bit of moving around, but easy enough). Even the salesman was great - super accommodating and went above and beyond.The bad score for this review comes from the paperwork. Honestly, it felt like we were annoying them by buying the car and trying to understand the financial part of it. We had a car loan lined up with a bank (BOA) and the dealership screwed up the paperwork and we had to deal with the bank to fix their issue. We received no support or explanations from Toyota of Gastonia.For a company whose sole purpose is to sell cars, its unacceptable that they cant do proper paperwork with one of the biggest banks of the country, or even help their buyers with their questions so it doesnt feel that theyre scamming you.

The used car manager, Anthony, took excellent care of us. (Nick was a very nice salesman too) After buying a used car, there was an issue with the back latch. He fixed the issue, no questions asked and replaced what was damaged. They even picked up the car, gave us a loaner and brought back our car when it was completed and we live 40 min away! Good customer service goes a long way. We are very grateful!

Pleasant staff and comfortable and safe waiting area. It would help if the paperwork that is given to the customer had more specific information on it. All it said was performed 5K service and Toyota care synthetic 5K. Were the tires rotated? I am pretty sure the oil was not changed, but when it is changed, listing the exact name and specs of the oil used would be helpful to the owner. Again, the service technician was very pleasant and listened to my questions.

Great dealership, great staff, performed work as requested in a timely manner, will definitely return for as needed service… thanks Toyota of Gastonia!!!!!

Fast and excellent service.

I would highly recommend this dealership and am very impressed by the customer service offered by salesman, Maxwell G. We didnt end up purchasing the car as someone beat us to it before we could come in from out of town, but, Maxwell was responsive, professional and attentive from the very beginning. He was always there to answer any of our queries and made sure our process was stress and hassle free. He built a great rapport with us, making us feel like we could trust the dealership as a whole. If they had the exact same vehicle with exact specs as the one we were interested in, we would not think twice about purchasing from this dealership!

We bought a new camry here, thats all that went well. No tank of gas, had to go back the next weekend to get the car cleaned, and that took 2 hours? Do not buy anything at this dealership.

Great Service and short wait time.

Bought a used 2013 Mercedes, in very good physical condition. I asked if there were any issues with the vehicle that I needed to be made aware of. I was told when they ran a code scan it needed to have a recall taken care of. No big deal.I took it to a Mercedes dealership to get the recall taken care of. They said there was an $1800 repair that needed to be taken care of that any $50 home code scanner could have found. After communicating with my sales person I was told the used car sales manager would be contacting me. After three subsequent attempts to make contact, I have given up. I will not do business at this dealership and will not send any this way.

I had a great buying experience at this dealership last week. My salesman was Ricardo and he did everything he said he would do. I am out of town and we made the deal over the internet after going back and forth on price they meet me at my offer. One day later I went and picked up the vehicle and signed the paperwork and was on my way in less than one hour. Ricardo had the vehicle clean and ready to go. I have bought many vehicles but have never been in and out of a dealership so fast. I will definitely be back when I am in need of another vehicle. Thanks Ricardo for all that you did.

Great team there. Everyone is very friendly and super helpful.

I had my first maintenance completed on my car. Easy to make an appointment online. Bryan was quick to help me when I got there and the service was done very quickly even though there were several other people also getting their vehicles serviced.

They did a standard oil change Wednesday on our 2020 RAV4. By Friday morning, we noticed a 10 inch puddle of oil in our garage(leak). Took the rest of the day off so we could return to the location to have it fixed. When we returned home, the engine was smoking so we opened the hood only to find they forgot to put the oil cap back on. The engine was covered with oil! We returned to Toyota again to show them, have the engine cleaned and replenish the oil. While showing the service manager the issue, we noticed a small wrench had been left under the hood. Smh. She was embarrassed. Following the cleaning, the manager had us inspect under the hood and you wouldn’t believe it...the wrench was still there. It was our mistake for returning to this location after a previous issue. Wont make that mistake again.

Terrible, unprofessional sales person. Gentleman on the floor helped through most of the process however when the sales manager comes out, body language slumped in chair. Waiving arms all over, gave me a quote higher than than what he said verbally in written. Asked him for a copy gave me a different number.I came back to speak to financial because the numbers weren’t the same and they told me I actually qualified for about 1% less interest rate.While this is all happening they left my vehicle locked up in the shop after doing the trade evaluation. It was Saturday had to wait till Monday to get the vehicle.I’m sure others with different last names receive different treatment. I am a returning customer. Going forward I will take my business elsewhere.

My service was very fast but I had chosen that i wanted a rental car when i dropped mine off & when i got there they didnt have any available so i had to sit and wait.

The online sales representatives are helpful, but some of the in-person sales representatives are entirely disrespectful and mocked some potential customers because of a language barrier. That’s fine, they’ll just go elsewhere. One prime example of this disrespect came from a sales rep named Antonio.

If you visit toyota of gastonia see Beverly she is super nice and a great asset to the company.I had the best experience ever at a dealership.thanks Beverly

UPDATE: After meeting with Toyota of Gastonias Service Manager, a deal was made and I ended up trading in my Tacoma for a Tundra. Although my Tacoma had some serious mechanical issues, Toyota of Gastonia made things right with a more than fair trade-in value and gave me peace of mind with additional warranties for my pre-owned Tundra. Toyota of Gastonia had my truck for six weeks for a transmission leak. After two repair attempts, it still leaks. I picked the truck up four days ago and was assured it was safe to drive while they negotiated with the extended warranty company to replace the transmission. As seen in the picture, my drive shaft released as I was driving down the road with my family. Completely unacceptable!

Highly recommend Nick (sales)

I am very impressed by this dealership. The sales team was great and the service department was very polite, responsive and efficient.

Chris Hughes sold me a Tacoma, and has done an outstanding job of making sure all our needs were met. I highly recommend this dealership, this is the second car Ive purchased in two years. Customer for life!

Quick and painless. Did all recalls on both of my Toyota’s on the same day. Top Notch crew!

Even though the dealership was busy they still got my oil change done quickly and took the time to talk to me instead of being rushed. Toyota also did a really great job of keeping the seating area clean and neat.

Refuses to stop spamming me, and refuses to put my number on a do not call list. Called a lawyer to consult on a civil case against them if they continue after the 5th or 6th cease and desist request.... Do not even step in if you value not being spammed.

Gosh awful customer service by Cindy and others in the service department. Proper training is in order here!

This was not my first purchase at Toyota of Gastonia. But I go back because of the quality of their cars, staff and service. I just purchased a 2020 Camry. My sales consultant Kandi, was extraordinary. She gave me great advice and helped me find a perfect vehicle for my needs! I would highly recommend this dealership and sales consultant to anyone in the market for a new car.

We recently rented a 4 runner from Toyota of Gastonia, Colby took great care us. There was a mix up when we arrived to pick up the rental, however she was very apologetic and went above and beyond to ensure we got the car we reserved. We appreciated the great customer service Colby provided.

I’ve always had great service at Toyota of Gastonia. I recently came in for service on a busy early Saturday afternoon and didn’t feel my wait was that long. The employees are all down to earth and I feel have my best interests in mind. Hoping my little vehicle holds on for several more years, but when it’s time for a new car, they already have my business!

Had a great buying experience with Myron & their service center is fantastic.

Everybodys is the best ! Thank you guys for holping me purchase today god pless thanks

Worse sale and after the sale experience I have had in my life and Im 60!

Tracey, Corey, and Brian were all great! I knew what I wanted and they were quick to respond with the best deal. I went to 3 other dealerships in the area looking for the vehicle I wanted and Gastonia beat everyone on the monthly payment by a lot. I had the BEST experience at Toyota Gastonia. I’d give them 6 stars if I could! And I love my new ride!

Excellent service, Craig Ballard really helped me get into something I could afford but was something also really love 2016 Toyota Camry I love it and loved the way I was treated

Bad services and liars I dont recommend someone to buy from them

We’ve been loyal customers with Toyota of Gastonia for 23 years and they have always serviced our cars doing a wonderful job, we highly recommend Toyota of Gastonia service Dept. You get what you pay for with their service, not cheap but fair and honest. We only buy Toyota’s because of having a great dealership in Gastonia to take care of us. Keep up the great work Toyota of Gastonia service department and we will stay customers with you until we are too old to drive any longer which should be for the next 23 years.Cheers,Robert L. In Gastonia

Very good service top to bottom. I was greeted promptly (which is important to me) and was given very clear instructions on where to go and what to do. The work I needed done to my vehicle was discussed and explained in a professional but simplistic manner. I will come back as long as I own this vehicle. Thank You

Kim and Jess went above and beyond to help me find the issue with my Tundra. They were awesome! Everyone was amazing and thanks to their wonderful service we will only use Toyota of Gastonia for all future service needs and new car purchases.

I will only take my car to Toyota of Gastonia! Kim and her team are awesome! They are fast and make sure everything is done correctly. If they find a problem they let me know right away and give me options on how best to take care of the issue.

I will never buy another vehicle from Toyota of Gastonia. I purchased an extra warranty, and they were supposed to be topping of the fluids every six months for five years or fifty thousand miles. My husband checked it and the washer fluid was empty., the brake fluid was low, he said it hadnt been added to since the factory. Twice the washer fluid froze. When I ask them about it, they said I could bring my own if I didnt want theirs. Service department is horrible.

Had to order a part and some touch up paint. Staff was very friendly and efficient.

I have bought 4 cars from this dealership and every time the staff was friendly, professional, and streamlined the car buying experience. I highly recommend Toyota of Gastonia for your next car purchase. They will deliver!

Always a five star in my opinion! Fast, courteous, knowledgeable and simply the best!Love Toyota Gastonia

Had my 2012 Prius serviced today and it was such a good experience. Everyone in the service department I spoke with was very nice. Everyone was socially distanced and wearing masks. Kim, the service manager, was very helpful and explained all the work. Customer for life

Great car buying experience. A week after buying my new truck I made a horrible mistake installing an accessory myself and damaged something pretty important to the operation of the truck. I took it back to the dealer and they got the part ordered and I was back on the road in less that 24hrs. Car rentals were on the lot and was extremely quick, easy and reasonably priced. They made my little boo boo as painless and possible.

Great sales and service. Whether youre looking to buy or lease, be sure to ask for Larry Anderson. He can make it happen. 👍

This was the first time taking my vehicle for service at Toyota of Gastonia. The team was friendly, walked me through the maintenance and items they would check, the waiting area was comfortable, and the service was quicker than I expected. Definitely a great experience.

Other car service center didnt know how to inspect a Tesla. Toyota of Gastonia was super nice and efficient. I needed to be out quickly to care for my 94 year old mom. They made an appointment and I was out in very reasonable time. Thanks Mark.

Brian the sales manager and Helen treated us very well during our time buying a new truck. They really seemed to care about our thoughts and concerns during the whole process. They were able to put together a deal that no other dealership within at least 100 miles could do. Proud to say that we are now family with Toyota of Gastonia!!!

Service Rep Dan was fantastic and went over and above to handle concerns with the initial inspection and repair recommendations. He setup a meeting with a Master Mechanic (sorry cant remember his name) to review findings. The Master Mechanic listened to our concerns and we came up with a mutual solution. Brought SUV back to have repaired, appears to have addressed the problem.Dans attention and customer approach convinced me to bring my other vehicles to Toyota Gastonia in the future.Previously, I stopped coming to Toyota of Gastonia due to extremely poor customer service. Rude, no two way conversation and gave the sense that they didnt care if you did or didnt come back. So I didnt for a long time. It appears (at least in Dans case) customer service has improved.

We have used a variety of Toyota dealerships all over the country for the last 30 years. Whether in Massachusetts, Washington, D.C., Virginia, or California, nothing...absolutely N-O-T-H-I-N-G... beats Toyota of Gastonia. Our last visit was, as always, quick and efficient. The staff is reliably courteous, caring, and committed to meeting the needs of their customers. Service is punctual, quick, and top-notch. Toyota of Gastonia truly offers a 5-star experience.

We had such a wonderful experience with Toyota of Gastonia! My husband connected with Chris and we were so pleased by how quickly he was to respond and how helpful each interaction proved to be. My husband loves his new vehicle!