Thank goodness for the nice young men at Advance on West Franklin in Gastonia. They were a blessing to me today. I wish everyone had that level of customer service

Very helpful employees and not just saying that cause I work for the Distribution center.

There very helpful more than Ill say for other establishments like this one Ive always been very punctual with my needs

Stopped in to get some brake pads and started a conversation with the cashier about having a family member in the hospital and being tight on cash. There was a gentleman there named Gordon who was so helpful in getting my brakes and he made my day. He gave such uplifting words and it restored my faith in humanity. Gordon seems like a humble and helpful, understanding man. Hes definitely a great addition to the team!!

Not much to say about advance Auto. I would go to AutoZone

The staff there is very friendly and helpful.

Nice staff and very helpful

Very helpful knowledgeable and friendly Employees.

They always get what you need

Get in the Zone Auto..Oh wait this is advance and it doesnt matter because they all sell the same Chinese parts.

The guy showed me all the windshield wipers and even installed them for me. They work great!!!

Great place to shop really good customer service.

As always everyone is very helpful with finding what I need

Used to be my go to until today when I was told exemption or not I had to wear a mask, was told rudely as well, thats alright AutoZone up the street didnt mind getting a couple hundred dollars from me.

Very dirty stores in the Gastonia area. I was employed many years ago and the look of the store was just as important as the sale. Not so much anymore.

Good prices

We like advanced auto but today I am giving them 3 stars due to lack of service. I was advised by AAA that my battery needed replacing after having to have a jump start. I went to get it tested but their battery tester is broken. I mentioned getting a new battery and he advised it is better to get it tested which I appreciated. However he did not offer any information about other stores close by, theirs or others which would have been helpful. He could have stepped up and made a difference but chose not to.

I made an online order cashier was fast and friendly

Ok

Great parts store. I ONLY BUY ONLINE BECAUSE IT IS CHEAPER.

Great service. Chris gladly replaced the wiper blades on my daughters car.

Staff super friendly. Very knowledgeable. Thanks again

The tall, white haired older gentleman was knowledgeable and kind. Transfer from the Dallas, NC store. Good management move. He was very helpful.

Lousy. They claimed to price match items but Walmart has item for $18 theyre selling for $26 paired along with a filter I neither want nor need. According to manager who didnt originally even bother come to talk to us, Walmart isnt considered a competitor. Thats okay... especially since he wouldnt say WHO was a competitor! Guess Ill be switching over to those non competitors from now on.

Needed antifreeze for my car, bought the wrong kind and the employee was helped me get the right antifreeze. Has free wiper installation as well. Good place if youre not knowledgeable about cars

Staff didnt seem to helpful said part was in stock but said they didnt have it told me its a gamble not very professional

Great place to get your car parts an acceries

Great customer service. They installed and swapped out my battery that I had bought there for free.

Love this store!!! Employee very helpful!!!

Good parts house easy to find what I need and very helpful staff and if I cant find it they are more then happy to help. My only real gripe is supply is kind of limited, but they mainly cater to the area around them so I cant blame the parts house for that its just a matter demographs

Place is got anything you need the stuff are friendly people work there they usually get you in and out pretty quick depending on how busy they are

Awsome people and will try and help with all their knowledge and can get every part that you need

They help with finding my items. Prices are on the average of other parts houses.Good place to find what u need on a late Saturday afternoon.

They were so helpful, I needed a battery and I needed an inexpensive one, they hooked me up and installed it and I was on the road in just minutes.. ♡♡♡

My husband ordered a part online and had me go pick it up. I go in and give them the info, they look all over the store and cant find it, even though it said it was in stock. He comea back and tells me ill have to go to a different store.

I went to get windshield wipers and the guy sold me the wrong one then his boss lady was so rude to me an another customer . The guy helping me had to go and ask her about my wiper and she told him that he couldnt help me he had to stay Inside the store she was to sick to be helping the customers. So he couldnt help me with the whisper blade . It was the wrong whisper that he sold me any was. I returned the whisper and i still need a new. Blade

Good pricing sales.

Great customer service! I had my battery checked and replaced and was in and out of there quick.

Super nice and helpful associates, wide array of product options, pricing is great! Easy to see from the road.

The naval man working at the west location in gastonia was awesome

Great place. Knowledgeable people ready and willing to help.

Good store

Great service an quality parts

Friendly knowledgeable staff... Got what I needed... Wad in and out in a flash!!

Darren quuckly diagnosed the problem I was experiencing with my Lincoln Aviator....the yelliw GBS buttons and red BRAKE lights were both on after I slid in leaves in my front yard. Less than five minutes later I drove off....problem solved!

Not a bad place but OReillys is better

Good deals ... but all the employees were too wrapped up in personal conversations and personal business to ask if I needed help. So, after 15 minutes of looking, I finally found what I was looking for.

The guy name arron or eric at the store have great customer service. I love it.

Speed perk people

Very helpful. Pleasent staff

Lauren & Garin were so helpful when my car overheated while traveling from Alabama back to NC. They went beyond their job descriptions to help us find a solution so we could make it back home. Thank you!!

Well my clutch goes out on me the tell me my car was fine that I could leave it over night and then soon as I left they had it towed so that was not only a bad experience but an expensive one that was totally uncalled for...

They asked me if I had a parts number if I had that I wouldnt be there looking for a part or asking him any questions on it it was a dumb question for him to ask me

Friendly helpful employees

Little pricey but good quality

Good staff nice and help me alot

Great guys. They have bilingual employees so they can take cars of their customers

Just your average parts store. If it does fit inside their computer they dont know anything.

Terrible customer service,I called to ask a question.. He seemed inconvenienced to answer my call and then hung up prematurely when I was trying to ask them a question I was cut off.This was just a minute ago.Note that this is Sunday......

This store has really gone down hill when the managers start leaving makes you wonder about the uper management will find some where else to buy my parts

Had the stuff I needed, the other auto places didnt have it

Fast and friendly service.

Lazy !! U would find the parts for ur car by ur dam self better!!

Not good service

The store manager was awesome

Pretty quick service

Quick in and out,very helpful staff

Auto parts

Zechariah was

Fair prices.

If you have a car that the place to go for parts

Good customer service

Ordered online and picked up part the same day. Friendly workers.

Friendly people will make you laugh

Good experience

Customer service friendly

Excellent staff!

Ask for Johnny

Auto parts

Always shop there

Our auto parts dealer of choice!

Auto parts at their best

Good service

Love this place

Had what I needed

Friendly staff

Fair place

A +++++

Very good service

Jenial

.very well.

They attend very well

Good because there is a person working as a bilingual

😌