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King Muffler & Brake Shop
3515 Grant St, Gary, IN 46408, United States
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King Muffler & Brake Shop
Comments
An
Review №1

Great service with reasonable prices. In my opinion, Phil is the most thorough, greatest mechanic in Gary! I would recommend this shop to everyone.

La
Review №2

Love being my car here. I know it’s in good hands and they’re not trying to get over, they’re just trying to get the job correctly for you.

ji
Review №3

I was in here for a failed emission test. They were pretty quick and the price hit good.

Er
Review №4

Dont waste your time, gas or money. This place is trash. They charged me $340 for labor which consisted of waiting an hour an a half for the parts and 40 minutes of labor..$340. Theyre dishonest, trash.

So
Review №5

Courteous staff and experience mechanics found and explain my problem and quickly took care of it. Charges much better than other estimates I had.

Ti
Review №6

This place was amazing!!! The manager got me in and out. The receptionist was friendly and Im grateful that I came across them. They made what is usually a gruesome process super simple!

Ja
Review №7

Well for starters they are very slow. It took them 8 days just to tell me what was wrong with my car. The trans they installed was gone 2 months later and i was told i “missed” the warranty. I should have known though. My brother has continuously taken his car to them and each time he goes, 2 weeks later something else breaks on his car. Lesson learned

FL
Review №8

Fantastic work great service Im been getting work done by them for over 15 years

Da
Review №9

Great Place.... & Fast Work

Je
Review №10

Quick and professional.. ...

Ja
Review №11

They were reliable and fast very professional even passed out hand sanitizer as a parting gift

Ma
Review №12

Fast friendly service very professional!!!

Va
Review №13

Have been bringing my car here for over 10 years. The team is friendly, courteous and professional. Their work is top notch and always at a fair price. Do not hesitate to bring your car here next time you need work done!

Sh
Review №14

They are the best. Reasonable prices They are hard workers. Thanks so much....

El
Review №15

I was not satisfied with their work and the lack of communication between me and then.

So
Review №16

Price was good. Place had a lot of people there, and that’s a good sign to me. Was in and out the same day. Even gave me a ride home and picked me up. Will be back.

Ma
Review №17

High on their prices does not work with customers really well customer service sucks no covid-19 protection

ir
Review №18

I was traveling from Florida and broke down. They towed my car for me and fixed it in no time. They were very professional and explained everything to me. Great place with great people

Ji
Review №19

Was recommended to them by my regular shop for an alignment on my rv. My normal mechanic could not do the alignment because of the extreme length. They got me in and out with enough time for me to still get a round of golf in.

co
Review №20

Great work on your car and friendly service

Wo
Review №21

This place is a scam do not bring your car here they will fix one part and break anther and force you to come back this is the biggest scam i ever seen i need a lawyer to look in on this place and take my case

Ma
Review №22

Excellent service fair prices

Sh
Review №23

Just got a quote for brake repair.

Mo
Review №24

Well, I dont like to give people a bad reputation. But, people I know say avoid this place because they messed up a lot of people cars, thats why no one hardly is there. I never had to waitto get my car fixed on. Huh, its no wonder. I also had bad experiences there. Treat people right if you want a good rating.

Te
Review №25

This is a scam place

Sh
Review №26

Nice, friendly, reasonable prices

R
Review №27

Great experience Great customer service

Je
Review №28

We called ahead of time to see if they could get to my car today and the lady that answered the phone was super friendly. They got my car in the back within 10 mins of us getting here. They told us what was wrong and didnt try and get more money out of us. Very reasonable prices. I would suggest them to anybody and if Im in town and something ever goes wrong with my car I will bring it back here!!

MA
Review №29

FALSE DIAGNOSTICS SCAMS! I came in to get a diagnostic even paid for a tow. They mechanic claimed it was the flywheel. I ended up not getting it fixed by king muffler because it was way over priced. So I took to another shop who was more affordable. They began to do labor for the flywheel and told me that my flywheel was fine. So I called king muffler back because they gave me a false diagnostic and when I asked to speak to the mechanic he told me for $50 bucks he wasnt going to do a true diagnostic, So basically they just told me anything for my money. DONT TRUST THERE DIAGNOSTIC THEY WILL GIVE YOU FALSE INFORMATION AND NOT GIVE YOU A REFUND. Also I failed to mention he hung up on me multiple times because he knew he was wrong. VERY UNPROFESSIONAL. I let him know that I was going to get my lawyer involved not just because of the money but because they are giving people false diagnostics. HORRIBLE PLACE.

Pa
Review №30

Had an antifreeze leak on my 05 impala. I took it to King Muffler, where I was greeted very professionally and courteous. Instantly I felt as if my stress levels were lowered.I informed the front desk counter person, sorry I forgot your name, that Im on a budget and being on a fixed income, I really didnt have a lot of funds to spare. After giving my information, my car was taken in for service.Now lemme tell ya, anyone could have come back, especially after informing someone I only had x amount of money for repairs and used that against me. But not these guys. The front desk person came back to tell me that my problem was a leaking radiator hose. Once my car was repaired, I paid the bill and was on my way, still able to have funds left over!Thanks guys! Ill definitely be back! ##customerforlife##

Vi
Review №31

The manger Phillip was wonderful!! He explained everything to me and why it should be done. As I sat and waited I was shocked at the things I heard from customers! They would yell and scream at this poor man! He is not a miracle worker he can not take your broken car and turn into a fully working car for the 60.00 you think it should cost! Ugh As I watched I saw he kept his cool and tried to explain. Where I would have lost it and snapped back. But he didnt. As my car was being fix they found something else and he came and told me and explained what and why I should fix it and that it would cost this much more. Yes I was quoted so much before but now it will cost me more to fix my vehicle. Why?? Cause it is just that a quote they dont know what it is until they get in there and see what all is broken. Had the work done and my car runs great!! Thanks to Phillip he has made a life time customer as long as hes the boss I will tell all my friends. Thank you again!

Ka
Review №32

Ok

Ke
Review №33

Great service, they went above and beyond to get me back on the road at the end of the day

MJ
Review №34

We were headed to Kentucky from Wisconsin when our brakes blew and went out. We stopped at the closest place which was King muffler and brakes. We needed to be in Kentucky at a certain time and Jennifer and the crew where great on making sure we got back on the road to get to our destination on time. They also quoted us a great price and stuck with that price even though they had to do more than expected. They get 6 stars in our book! Thank you!!!!

Ja
Review №35

Great knowledge and know how..

Te
Review №36

Very pleased. Repair was reasonable and prompt. Staff was friendly and professional. Will return.

Da
Review №37

I was in town visiting a friend and I was having issues with my brakes. I took my SUV to this shop and had them look at it. They were able to look over my brakes and fix what needed to be fixed. I felt comfortable with them while I was there and being a woman in a mans world that doesnt always happen. I would recommend going to see them for any of your car needs. Thank you.

Ch
Review №38

Honest, Knowledgeable, Reliable, Efficient Service. The shop manager, Tommy, and the front desk girl, Lynn, were very pleasant and helpful. Theyre quotes were less than other shops, and only did the work that was necessary! Our vehicles are fixed in a very timely manner. As long as Tom is the manager... This family will be customers for life!

Ar
Review №39

Great prices. Great crew. Clean shop. Service was exceptional! Keep up the good work.

Gw
Review №40

The most knowledgeable and helpful Mechanics around. Love them.

Ke
Review №41

These guys went above and beyond to help me out! great customer service and they explained everything that i needed to get repaired. i will recommend them to everyone i know!

Wa
Review №42

They treat you like part of the family here. Will be back. (Hopefully not too soon lol)

Ke
Review №43

Charge very high prices on parts and labor.

Jo
Review №44

Had an emergency went in and they took care of me, shop was clean they were very friendly especially the lady at the front didn’t charge and arm and a leg definitely would recommend to people

El
Review №45

Staff was courteous as usual and very helpful

je
Review №46

Went in for what I thought would be a costly repair. Phil and his team took care of me in a timely matter without breaking the bank. I will return

St
Review №47

They have always done great work on all my vehicles.

Ki
Review №48

QUICK!! AFFORDABLE!! RELIABLE! (I RECOMMEND FOR UBER AND LYFT DRIVERS)IVE GOTTEN HUD BEARINGS, TIRE RODS, FLEX PIPE, BALL JOINTS, AND WHEEL ALIGNMENT. AND PROBABLY MORE THAT I CANT THINK OF.BUT MY MONEY WAS WELL SPENT HERE AND MY CAR RUNS BETTER THAN EVER!!GREAT FRONT DESK SERVICE. ALWAYS FRESH COFFEE BREWING!!THE RESTROOM IS ALWAYS CLEAN AND SMELLS GOOD.I APPRECIATE YOU GUYS GETTING ME BACK UP TO DRIVE WITH UBER.

V
Review №49

People up here are very nice. They have helped my father keep his cars running for a very long time with reasonable prices.

So
Review №50

Always prompt and accurate. Will call whenever the need arises. Thanks again for staying in the neighborhood.

am
Review №51

Went there for an oil change nice friend ly customer service and good price of 52.00 for a F150. Only 20 minutes in and out.

Yv
Review №52

Excellent quality, super low prices, GREAT staff. Couldnt be more satisfied!!!

Ar
Review №53

This shop is da bomb. Always lookin out. Always keeping my ride on point.

to
Review №54

They have my car and really nice people

Ju
Review №55

Well king muffler is a good bt high mantaince shop they do good work by just a lil high

Sh
Review №56

They are to pricey frfr 900 n some chnge to fix a 97 i dont think so no i wont...

Gr
Review №57

Quality parts and work. Friendly staff. They went above and beyond for us! Thank you Phil! You made a customer for life!

Ja
Review №58

Good service nice pleasant people

An
Review №59

So I take my car to this shop to get a wheel alignment. The price was $60. The next day I noticed my steering wheel was loose, not centered correctly, and my car continued to ease into the opposite lane while driving forward. I take my car back to the shop and explain the situation to the mechanic and he says hell look at my car again. He comes out and tells me I need my steering angle censor replaced and its going to be $480. So I took my car to another auto shop to get a second opinion and I was told by the mechanic that every car requires the steering angle censor be reset AFTER getting a wheel alignment, and I need to take my car back to the shop so that they can reset the SAC. Smh But of course the mechanic at THIS shop didnt tell me that because they want me to pay $480 for something they should have reset after doing the wheel alignment. A job that should be included in the $60 wheel alignment fee. Its sad how people try to get over on you....especially when youre a woman.

Jo
Review №60

STEER CLEAR FROM THIS PLACE, YOU HAVE BEEN WARNED... WATCH OUT FOR THE DOPEY TALL PEAR 🍐 SHAPED YOUNG GUY, HE WILL HAVE YOU FIXING THINGS THAT ARE NOT NEEDED TO FIX YOUR PROBLEM. (THEY MIGHT KEEP HIM IN THE BACK AFTER THIS HONEST REVIEW) ALSO ALL THEIR PRICES ARE 3 TIMES MORE THAN WHAT YOU WOULD PAY ELSEWHERE. ALWAYS GET A SECOND OPINION. I ALMOST SPENT $2,000+ WITH THESE PEOPLE AFTER THEIR DIAGNOSTICS & 50 FEE THEY CLAIMED THE ANTIFREEZE SITTIN ON TOP OF MY ENGINE AND ON THE GROUND AT HOME WAS FROM NEEDING UPPER & LOWER INTAKE OF ENGINE REPAIRED, WITH A HOST OF OTHER THINGS THAT NEED TO BE FIXED. IN THE END I DISCOVERED MYSELF MY REAL PROBLEM WAS THE THERMOSTAT NEEDED TO BE REPLACED ($6 FROM AUTOZONE, THERMOSTAT SITS ON TOP OF ENGINE, OPEN AND CLOSES TO FLOW ANTIFREEZE, IT WAS STUCK CLOSE... 2 BOLTS TO GET TO THERMOSTAT, 10-20 MINUTES MAX TO REPAIR). ALSO THE HOSE CLAMP WAS A LITTE LOOSE CAUSING ANTIFREEZE TO SEEP THROUGH HOSE AND SIT ON TOP OF ENGINE(FLAT HEAD SCREW DRIVER TO TIGHTEN CLAMP, 5 MINUTES OF EFFORT). 30 MINUTES OF WORK AND A LITTLE TIME OF RESEARCH SAVED OVER $2000+ BUT THE EXPERTS COULDNT SEE THIS ISSUE🤔🤔🤔🤔. THE PLACE USED TO BE REPUTABLE YEARS AND YEARS AGO BUT IT IS NOW TRASH. SEEMS LIKE NEW MGMT. THE ONLY ORIGINAL IS THE WOMAN AT THE FRONT COUNTER....I HAVE WASTED MONEY ON MY OTHER VEHICLES HERE TOO, ABOUT $800 OF HARD EARNED MONEY AND STILL HAVE SAME ISSUES..BUT THE $2,000+ JOB TOOK THE CAKE AND I HAD TO COME HERE AND TELL MY TRUTHFUL EXPERIENCE....ONCE AGAIN U HAVE BEEN WARNED

Ma
Review №61

I stopped in because my oil change guy told me I had a bad leak. Phil and Jen brought me into the shop to show me that it was only a loose clamp. When I asked them what I owed, they smiled and said have a nice day. God Bless them!!!!

Je
Review №62

I came to this shop when my regular mechanic was backed up. Needless to say I think I found a new mechanic shop!!

Ca
Review №63

LIARS!! You all DID NOT try to reset my SAC the first time I took my car to your shop AFTER getting the wheel alignment. Had you tried to do so, I wouldve been informed that the SAC was bad that same day. I was not told the SAC was bad until I brought it back days later. And you all DID NOT try to reset it again after looking at it the second time. My car was driven in the back and brought back out 5 mins later. How can you try to reset a SAC in 5 mins???? Smdh My steering wheel did not have problems before I took my car to your shop to get a wheel alignment. I regret ever going here to have service done on my car. Never again! #BBB

cr
Review №64

Reliable service on my vehicle

Bl
Review №65

They are high as hell find someone else to do the job quick as hell

Ko
Review №66

This place respected the fact that I was on a schedule. They got me in quickly, diagnosed my problem and got me out.

yo
Review №67

Horrible tried to charge me 300 before they would even do any work on my car

ab
Review №68

Job was cheaper than quoted on phone FTW!! Will be coming here from now on.

Pa
Review №69

Always have great service when I come here

La
Review №70

They over charge you even after they quote a price

Da
Review №71

Tired to over charge me on a simple job

Dj
Review №72

Awesome customer service...i will return.

Er
Review №73

The best service

Ki
Review №74

They over charge you even after they quote a price

Ry
Review №75

Great Skill, Great Price

Ro
Review №76

Not happy at all

Gr
Review №77

Love it

Jo
Review №78

Good work

Jo
Review №79

Cool

Ar
Review №80

Great Expereince

Information
7 Photos
80 Comments
4 Rating
  • Address:3515 Grant St, Gary, IN 46408, United States
  • Site:http://kingmufflerandbrake.com/
  • Phone:+1 219-887-9000
Categories
  • Auto repair shop
  • Auto electrical service
  • Auto parts store
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Muffler shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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