After hitting a deer I contacted Gerber and they handled things efficiently and promptly thanks Chuck Coburn! Id recommend this place for sure!

I had my 2012 F150 repaired at Gerber Collision.( Grant St Gary location) It was repaired a couple years back where there was a miscommunication over an installed defective part. I spoke with a couple of different managers over the last couple years and did not get resolution to this defective part issue. I received a call from the new manager Chuck. He had become aware of this unresolved issue and reached out to me. He did what he needed to do to replace the defective part in an efficient, timely and professional manner. Businesses are managed by people and sometimes people make mistakes. I commend Chuck for resolving these issues and correcting these mistakes that he originally was not involved with. He provided excellent service in the resolution of this problem. Thanks Chuck for your exemplary customer service. I would give them a five star review.

They came out to my house and fixed my windshield on the spot...Great service.

Love that they are located with a enterprise on premises.

Easy access and parking on the side street. Nice people. Enterprise is right next door.

Professional and accommodation. Great service and workmanship.

Woman that works there was very rude Will never go back worst experience everA manager contacted me and apologized I feel much better about my experience now that he talked to me and said thats not how they handle their customers and he offered me a free wash even though I took it somewhere else.

Incredible customer service, impeccable work, and timely service!From my first interaction to my last, this crew took special care of me and my vehicle. Kate is pleasant, knowledgeable and patient. Sean walked me through every detail leading up to the repair, and just before I took my vehicle home. When I picked up my vehicle, Kate, Sean and Chuck (manager) made sure I had no questions and verified that I had a good experience. Special thanks to Kate because I was a confused HOT mess when I called. She walked me through the process and explained it in layman terms. I immediately felt at ease and knew it would be OK.

Great place for car repair,plus good customer service.

So far dealing with this company has been good they keep me updated on what they are doing to my car. There communication with there customers are good.

They did an amazing job also was fast...

My first call there was very promising and informative. The person that talked to me was friendly. My second call was with an unfriendly person.

They did a wonderful job with my car!! Not only repairs but washed and vacuumed also. Im impressed

The customer service here is fantastic! Chuck and Brianna are so knowledgeable and friendly. I will recommend this Gerber to everyone I know!!

They do really good body work. Everyone was nice and kept me updated on things especially Danielle. Special thanks to her

Took care of my needs.

The Best experience for the money. Thumbs up 👍

Mike and his crew( Great Lakes peterbuilt) did a great job after I played tag in a new peterbuilt with a deer. Very fast and the work looks great

When my son brought his car to the gerber in Gary Indiana he had to leave it there for an adjuster to give him an estimate and then once he got that they didnt give him the option for Ford parts for his car and put after market parts on instead which was not right and he should have been able to get his car done right at the gerber in Merrillville where they do procedures and work done right so in my opinion dont go to the one in Gary!

Tech was great, front desk not so much

Friendly effective staff. Were on point with when vehicle would be ready and fixed to perfection. Ive been there 2 times and no issues at all.

Great place! Made my car look brand new after a bad fender bender I had even went above and beyond. Highly recommend to anyone needing body work on their car

Body work was expected to be two days and got my car back the next day. Couldnt ask for better service.

My car was transferred to Gary from a different location due to lift issues. The Gary location confirmed that the work should only take a couple of days once all the parts arrive and gave a verbal May 17th completion date. That date quickly changed to May 22nd with the next update; no issues yet, Gerber told me 3 weeks when car was delivered to them on May 2nd. May 21st I got an update that my car was complete, but the diagnostic machine was not available till the 24th. No updates and no car on the 24th. When I called on the 24th my contact was long gone and nobody could give me any updates. May 28th update from Gerber was hoping that my car would be done the 28th or 29th. May 29th update from Gerber was to tell me that WORK ON MY CAR HAD NOT BEEN STARTED YET. Spoke with the new GM and he tells me my car is priority #1 and gives a new completion date of May 31st. May 31st update that car still not done, maybe June 3rd or 4th. Update on June 4th that maybe June 7th the car will be done. The car was finally completed at EOB June 7th. Very bad communication and horrible updates. Do not take your car to this Gerber location!UPDATE, the new GM has reached out to me and is trying to fix the issues that I had. To the new GM, good luck with this location. Changed from 1 star to 2 stars in hopes the GM is successful.

Great service. Only got an estimate. But will get my repairs done there! Very through estimate...there will be another review after repairs.

The girl who takes information was rude and helpful when asked for information

A great company to do business with and they did a great job on my car. I have told all my friends about the great job they did.

My husband was very pleased with his repairs. Therefore, I was grateful

Nice friendly helpful people got an estimate on my car & was out of there in no time. Plus you can have a cup of coffee while your waiting.

Extremely happy with my Gerber experience. Clean shop, courteous, and accomdating staff. Kept me updated twice a week on my cars progress. Allowed and enccouraged me to visit my car to see the work they were doing. Fixed everything and then some. Not just body repair, b ut also handled serious mechanical work. My 2015 Dodge Challenger is like brand new again. It was nice picking up a newly repaired car, but also they cleaned it! Inside and out! I hope I never see them again. But hope others who need collision repairs will employe these true professionals. They are a standard that other shops should use as a model to strive for as a goal.

If I could give negative stars I would!!!! I would sooner have my 6 year old make repairs to my vehicle then take it back here!Dealing with the team here was by far the worst experience Ive ever had dealing with any company ever. For starters, the time line they gave me was garbage and ended up taking nearly 3 times long then they originally said. Then when I got my vehicle back, the work was incomplete, and I had to take it in again. After I had received my vehicle (for the 2nd time) I noticed items that were supposed to be replaced were not. There were huge scratches to a bumper that had just been replaced weeks before hand.

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Wrong place to take your vehicle to be repaired. GERBER didnt do the job right the first time i sent it back for a second time and the still mess up my paint job more . Would not recommend

Good service !

My car was in dealership condition when I left. Thanks Gerber.

Great work

Great service

Love them.

Very unreliable

Great

Vary depending

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