Simpson Chevrolet provides great customer care! I worked with Hector in the service department, who I highly recommend. He listened to my concerns, diagnosed my vehicle and got the best deals he could offer for all of the recommended maintenance services. He also offered me a loaner car and made sure my car was washed, vacuumed and ready to go upon pick up. I could not have asked for a more thorough and considerate Service Advisor. I’m very happy with the customer care I received. I will come back to Simpson Chevrolet and request Hector for my auto maintenance and repair needs!

Efrain has an awesome customer service. Professional listen and gave me options regarding my vehicle services. He made my day start of great! Thank you Efrain keep doing what you doing an awesome job!

I worked with the sales rep via email and text prior to going to buy the car. He was knowledgeable. The finance guy was quick and didnt pressure me with add-ons.The whole buying process was enjoyable.

The crew at Simpson was prompt, courteous, and got my work done in a timely fashion. One time prior, I got a rinse on my truck, but this time I didnt. Truck is running well, so Im happy with the service.

Simpson Chevrolet was so helpful.The people there worked with me on many aspects. They gave me the best deal possible.I am so grateful to all the people at Simpson.Please go there if you want a car or truck 😁

My agent took the time to explain everything to me. Service was performed quickly, and my car was returned to me. It was not only serviced, but also WASHED!I love the service I get at Simpson Chevrolet in Garden Grove.

Jose @ Simpson Chevrolet Parts/Maintenance Department has from day one provided phenomenal customer service. I look forward to our interactions no matter the reason I’m taking my truck to be serviced. Simpson has always accommodated my schedule in a prompt manner and has made the service aspect of vehicle ownership painless. I don’t recommend taking your Chevy anywhere else

Watch out! I ordered a 2021 Suburban from this dealer. I asked three times if they would add a surcharge to the quoted price for the on-line order, and the consistent answer was no. When I went to pick up the Suburban, the dealer added $5,000 to the price, which they called “market mark up.” They told me that they sent me a text to notify me of their increase. They then stated that I was very lucky because they could actually mark it up by $10,000. Because I had already sold my previous vehicle, I had no choice, and ended up negotiating the $5,000 surcharge to $1,000. Even at that, I call it extortion. What a way to take advantage of the COVID-19 pandemic.

Ed was wonderful! I had the best experience I’ve ever had at a car dealership! He was friendly, informative and I didn’t have to spend any time arguing or going back and forth with him. I tell everyone who will listen how great my experience was! Ed is the best!

Just want to thank Luis from the service desk, not only did he help me set up my service for my Traverse but also helped get my comp- Uber home.. & when I got back (almost at closing time)He even Ran out to bring out my Car for me

Jerrold was so friendly and helpful. I really enjoyed my experience at this dealership, straight to the point no BS. Jim the business manager was also very cool and pleasant to work with.

We had our Tahoe in for servicing. This is the 3rd vehicle we have purchased from Simpson and we have ALWAYS had the vehicles serviced there as well.The service TEAM is awesome!! if we ever have an issue, they make it RIGHT!!Keep up the good work !

I’ve been using Simpson service dept for over a year. I’ve never met some many nice people and they are very helpful. They get you in n out ASAP.

Great experience with the customer service . Explaining in detail what options as customers we would have to be able to fix our car.

My service rep was polite and informative. I seen him as an exemplary service representative.

The greatest dealership to service your vehicle and they take good care of you like family. Been going to this dealership for a few years now. Service department are very helpful with any questions or concerns you may have.

Contacted simpson about a vehicle I saw on a third party website. Was contacted in timely manner and was sent all the information by an awesome sales agent Abraham. Super friendly and very professional. Ask for him and support the young generation of sales agents. Highly recommended

My experience was pleasant. The staff go above and beyond to make sure I was comfortable. All questions were answered and quick response

Highly recommend Simpson Chevrolet for vehicle servicing. Service tech Yobani is always helpful with great service follow up to keep you informed of your vehicle status. Always professional and friendly when I visit this dealership!

Jose is the best! Professional and knowledgeable. He was prompt and provided excellent service updates. Easy to reach with questions and instant responses.

Jose was very friendly and helpful and demonstrated a lot of knowledge & patience when explaining all the work needed on my car. I was not able to get my car caught up do to other financial obligations. But he insured me that they were all necessary and even helped me get financed to be able to make lower payments so I will be back once able to do so.

I started off my car buying experience with John who was great! When I went to pre contract my car John was unavailable so Abraham took over & also was amazing! I had the best experience with Simpson Chevrolet. Abraham has also checked on me since getting my car.

Although they were backed up and there was a shortage of parts, they managed to get my car in and out quickly. Luis was very honest and helpful from beginning to end. I was originally taking my car to another dealership for services and wasnt getting the quality I was expecting so I tried Simpson Chevy and am very glad I did!

Yobani was awesome! I got there and there was a line, but he made sure to let me know that someone would get to me. Once he was able to help me, he was very friendly and had excellent customer service. Once he got me checked in, he told me it would take a certain amount of time and he was right on point.

Had a really great service at simpson chevrolet. The explanation on my issues were very detailed and to the point ....thank you yobani for taking good care of my vehicle .l my service needs have been done through simpson chevrolet....

Jerrold was AmazingThe whole process was fast and easyExcellent customer service

Your customer service is great in the maintenance department, its to bad Ive had nothing but problems with my new car that purchased, which is a 2021 chevy equinox, on Im am going to call GMC,regarding this issue, tand ask about the lemon laws,, or investigate elsewhere,,.this is the 4th time.

Kenny Galvez provided great customer service in communicating with me and getting the deal done. My only frustration was that the website listed offers that were not available which was misleading. But overall I found the car I wanted and was able to secure it because of Kennys help and hard work.

I went in for a simple oil change with no add on. I had arrived at 8:30, didnt check in until 8:45 am and got a call that my car was ready at 12:30 pm but my car didnt actually get my car until 1pm and was told it was getting washed which was why it took so long, my car was still wet as if they just sprayed it with water. Im honestly very disappointed because I have a bundle deal for 3 oil changes and am already regretting the thought of this repeating

I would recommend Jerrold Whitmore because of his integrity during our transaction. This is a difficult time to have to buy/lease a vehicle. Jerrold and I had good communication and a mutual respect that lead to a sale we were both happy with. Thank you for being the dealership that isn’t out there to rip people off!

Buying our new car was supper easy. Didn’t have to negotiate at all. We got the car for the exact price we wanted was a wonderful experience! Will recommend this dealership to everyone!

It’s always a pleasure... everyone is super helpful and friendly. They always make me feel like family. I’m always welcomed with a smile. Super helpful and attentive to my car concerns and needs. I recommend Yobani, I’ve been going to him for my service maintenance needs for the past 5 years. Actually, everyone at Simpson Chevrolet of Garden Grove are amazing!!! Big shout out to the Service Maintenance Crew :)

Staff friendly and dealership waiting area was cleaning also comfortable

I just hope the processing guys explain more with nice and helpful, sometimes were ladies, we dont know or understand much .Also the cashier needs more nicer, dont show that youre talking with Asian who can not speak English so well . But they can feel . Remember that

I always have a great experience at Simpson Chevrolet of Garden Grove. They are a very professional group of people that treat me well everytime I come for service. I appreciate them explaining everything to me, and not trying to up-sell me on services I dont need, which has happened at other dealerships. I will definitely return to Simpson Chevrolet of Garden Grove. Big Thumbs UP here!

Im so mad with Simpson Chevrolet of Garden Grove, I took my new 2021 Chevrolet because it was doing a bad noise when I was backing up and have my wife record a video that way you guys see the problem, but you guys didnt resolve the problem. Whats the point of buying a new truck. I when with you guys cause I thought buying a new truck I wouldnt have no problems but I think I was wrong. So this coming Monday I will take it back an see if guys can fix it cause you guys didnt.

We had an excellent experience.. Our sales person Ismael Aguilar was very professional and was very informative. He answered all the questions that we had and made the process of buying a vehicle run extremely smoothly. Thank you .

Great service ! Went to look at my dream car, and came out with my dream car . Thank you to Chris Sanchez, who was straight forward and very helpful and made me feel comfortable with my first purchase

Ive always had the best service from Yobani. He keeps me up to date and informed when my SUV is being serviced.

I called Luis Mejia when I ran over a nail with my tire and he gave me the information I need to call GM Roadside assistance and made an appointment for me the next day to come in to get a new set of tires. Luis is always so cheerful and helpful when I bring my car in for service.

My salesperson Abraham Martinez was super helpful. The process was fast and easy. Loved the new computer/signature pad that made signing paperwork fast

Service Advisor Jose was great. Very responsive and called back with updates in a timely manner. Even if I didnt buy the truck here I would recommend this dealership to anyone.Very Friendly and everyone helps out.

I would like to thank Simpson Chevrolet of Garden Grove and their staff (Jesus, Ismael, Ted, Eddie and Jason) for taking care of our family in purchasing a New Chevrolet Traverse. From the first call I made to inquire about purchasing a vehicle and to driving away with our new vehicle our experience was amazing! GREAT CUSTOMER SERVICE! I will definitely refer friends and family members to this dealer!The Cruz Family!

Excellent customer service. Great selection also.

Efrain was extremely helpful in figuring out my situation with a recall. He went above and beyond to be sure I was provided with superb customer service.

Got in and out quickly. Had a joyful experience because it was quick because I had work to get back to right after .

William the sale man was amazing at showing us the suv. Answered all our questions and always very honest. Great costumer service and great car shopping experience!

I suggest in this day and age anybody going to a dealership for service please call around. Dealerships are notorious for ripping people off on far as automotive services and trying to upsell. I know these dealerships have millions of dollars of overhead but charging ridiculous prices for such basic services is ridiculous! Anybody reading this you tell me if this is fair. Do you think its fair to charge $775 for a transmission flush change the transmission filter and add new fluid? Thats the quote I got. Went to another dealership was way less than that. And I even went back there in the service department to make sure that things were done the way I wanted it to be done. I took my services elsewhere for now on. Please shop around if they dont want to give you a quote over the phone you go in in person or go somewhere else.

We tried Penske Chevy in Cerritos and we had a horrible experience. We called Simpson before arriving and was telling them our needs, upon arrival Alex helped us out and made the process super simple and quick. We walked out with our truck and coming back for more!

Well, i think that customer service does it for me. I have the choice to take my vehicles to other shops that maybe charge a little less, but the service and transparency i get with Luis at the service department Really make me feel that my trucks are in good hands. He always goes above and beyond and maintains me up to date with the repairs and upcoming possible repairs in the future. Again, Luis has been really helpful and transparent with me at all times, i think that his leadership and method of dealing with customers should be acknowledged and heck why not maybe even coached to others.

Jose was amazing with customer service and thorough in checking our vehicle, pinpointed key maintenance to be done.

This buy was great! Received more for my truck than purchased price. Quick well managed team.

Hector was great. He was very helpful, professional, and courteous.Simply put, Simpson is the best dealership around.

Everything was fast and easy Chris did a great job he got us approved and worked wit us to get the lowest payment we will definitely be going back for our next car!!!!

Very simple quick process. Loved the communication. Highly recommended.

Everybody super friendly customer service a great price very reasonable Highly recommend this place two friends and family

THE SERVICE DEPARTMENT IS A JOKE.1. I took my my truck to an mechanic2. Apparently he could not fix the problem3. He took my truck to this dealership4. I called the dealership 7 times5. Each time I was told no one was available6. I drove to the dealership (35 miles one way)7. The service visors were talking and laughing with each other8. Very few were actually busy with customers9. A service advisor told me my truck would be ready on Wednesday10. I called five times on Wednesday for a status check11. I understand sometimes things go wrong and the vehicle will not be ready on time12 No one returned my call

Chris Sanchez is the best Salesman ! he got the deal thru along with his Manager and staff in Financeing on a 2022 2500 HD LT ! Thank You

Except for the wait when I dropped off the car, it was a breeze. I was able to wait for the car and do some work planning vacation time with my husband. And within the hour, we had the car back all clean. Jose was a fabulous technician. He kept us informed

Yobani went above and beyond to help us. A+. We appreciate his assistance. Items I think need improvement, returning calls in a reasonable time, and our expectations on timing were not met, we expected to have a diagnosis in a couple hours of dropping our car off and it took over 24 hours just to get the diagnosis. But Yobani got the repair done in a few hours so we didnt loose another day. I assume that it was very busy and not necessarily the staff work ethic, but still an issue of being perhaps under staffed to handle the volume of service work.

We love working with Fernando in the service department. He is always friendly and how’s out of his way to help us.

Yobani Graciano by far the best service advisor hands down. I usually use whoever greets me first but everyone looked really busy today, Yobani was with a customer and said give me one second while acknowledging me and saying Ill be with you in one minute let me finish up and as he kept his word he did and came in for an oil change and wash he said it would be approximately and a hour and a half. He offered a free Uber ride that theyd paid for but I decided to wait and got my car in 50 minutes and they even changed my heapa filter and made the vehicle smell great thanks guys.

Hector my service manager was great, helped me with all my needs and saved me money.

The only reason I don’t give it 5 stars is because I had an appointment and the service still took 2+ hours. Other than that, they’re great!

Got a 4runner here. I was told since my credit history was short the best they could do was 10.99% percent interest rate and that they couldnt lower the price. They said I was already getting a good deal since I was going to pay what the cars online price was. Mind you the price of the car online was 4000 less then the sticker price. I told them no and tried to leave and they came back with a 6.99% rate and dropped the price by 1,000. The finance guy was alright seemed like he was in a little bit of a bad mood but he didnt try and snake on any other fees. Moral of the story is check there online prices first and dont fall for the first deal they bring out. The experience overall was alright.

Customer service was outstanding, really appreciated Luis’s follow up.

I ran into a very unfortunate circumstance with my Chevy Silverado. I brought it in to the service station and was very relieved to have been met with great customer service and a feeling that I could trust the process. Hector was my contact and he went above and beyond to make me feel satisfied. He even called snd took care of my rental on his day off! Great man… Also the manager in there department…(John) also took the time to hear my situation and make sure to provide the best possible care for me snd my family! I’m so happy to have joined the Chevy fam! Thank you!

When I first came to the dealership to work on my Chevy vehicle, I was directed to Efrain. On August 6th, I was offered a diagnostic check of $180.00, and if I wanted to fix issues with my vehicle, the diagnostic check would have been free of charge. When I going over payments over the phone, I chose to fix my vehicle. Secondly, the cost came out to $2804.29. I asked for a discount, and Efrain offered a 10% discount, so that the total cost that he told me would have added to $2523.86, including fees, taxes, and any other additional payments. When I came to the dealership to pick up the vehicle, he ended up charging me the full $2804.29, and after getting ugly with him, he knocked off only $100. This is a dishonest way to do business! How could I ever recommend anyone to this dealership with the way business is handled at this dealership.

Mark and the entire team went out of their way to help me. Our AC went out while driving from San Jose to Anaheim with my son to visit Disneyland! I dropped off my vehicle and explained that I would be going back home in a few days. To my surprise, they had everything repair (new ac condenser) within 1 day of me dropping off the vehicle. They said they had their techs stay late to make sure that I could get back on the road and enjoy the rest of my vacation with my son! Thank you very much for the amazing customer service including a free uber ride to the hotel.

Your dealership is amazing and Luis Mejia too! We know when are car needs to be serviced it’s in good hands! Thank you for your excellent service!I would recommend this dealership to service your vehicle or to purchase. My husband and I have purchased two vehicles from Simpson in Garden Grove. They are hands down the best!

I dropped my truck off for a oil change and loose air vents no one told me that the service department was back logged two days. I understand the vents had to be replaced and was on order I am ok with my truck being there for two day but the lack of communication was very unacceptable

I made an appointment from my phone on the Simpson Chevrolet website and was taken care of almost immediately upon arrival. Efrain was helpful and courteous.

Hello.Mike is very professional he gets all documents over the phone. that serves a lot of timeThank you so much, Mike.

Service advisor was professional and inviting. Service performed was completed within the time expected. Everything was perfect.

Sales rep Grier was awesome. Very efficient with great customer service. Was on top of any questions I had.

The car was held for three months, during which I thought the service department was doing well. When they returned the car I was told they would not fix the issue, warranty or not and did not provide any documentation to back up their response. I will be filing a complaint, as I have left several messages for the service manager and the GM with no response.

I had a super calm time there. Buying a car is always stressful. But Chris Sanchez was awesome.

AVOID GETTING ANY FINANCE FROM HERE OR PRE ORDERING ANY VEHICLES THEY WILL SCALP YOUWaited nearly 2 years for my c8, first of all they got my order slightly wrong and didnt give me a chance to config it. They then lied to me for days about when it woulf arrive. Was told it was just 10 miles away and might get there on that day, next day nothing, next day call and ask where it is, tells me its 20 miles away (driver cant drive anymore today and needs to rest), next day nothing again. Starts to all feel weird, take a look online, there it is, my c8, matching VIN and build, except it is for sale and heavily marked up. So i drive over there to see whats happening. After a bit of back and fourth they agree that it is the car i pre ordered all that time ago, so we proceed to purchase the vehicle.The look i got from Jim as i went jn was hilarious, this man 10000% thought i could never afford the car and even said to me in such a condesending tone .... so how you gonna be paying for this? Because its 91k. At this point I was already annoyed, especially since i was already quoted 81k out the door by the original dealer who wasnt in that day. After again more back and fourths Jim agreed to put it back down the 81k i was originally promised, except he did something even sneaker, they ADDED the value they had taken off (about 9k) to the loan fee. Which by yhe way, i couldve and wished i just paid in cash, but the worst bit is they HID the fee from me, never mentioned it to me and then to make things worse did NOT give me the documents with this on it when buying the car (they are supposed to give you all the docs on a USB, but this doc was missing). I shouldve known since his tone changed from grumpy and uninterested to smiles and questions about me.I recieve the payment requirements letter for the loan 2 days before it is due so i have no ability to contest it and make you wait 3 days to request it. What shouldbe been a $30k loan is costing me $50k. Seriously it is not worth it.Ive never experienced such snakey, lying and underhanded people in a dealership anywhere in the world....I went in trusting them since i had been to auto nation ford before who were absolutely amazing and never caused me any problems

Great service! Always so helpful

We dealt with Mike Quinlan to buy a van for our electrical contracting company . He was very professional but also friendly guy and helped us work through the process!! We were torn between the Chevy express van and a Ford transit van but after meeting with Mike We knew he was our guy and that we was going to buy the Chevy Express Van . We liked Mike non pressure sales approach this made us feel at ease. We also liked the finance person he was very patient with going over the extended warranty and other options for our vans. We bought Secuirty system for our van and Mike was on top of things after he sold us the van. Your employees definitely was the difference in us buying our van . We definitely will recommend Simpson Chevrolet and look forward to getting our van serviced there.and possibly buying other vehicles in the future We are very pleased with everything!! Thank You!!

My service representative by the name Jose was awesome. Well presentable and a real nice guy. He went well beyond what he had to do to make sure I was satisfied with all. Jose will be highly recommended to all my friends and family.

Chris was very helpful and I was in and out without delay. He also kept me posted on the status of my special order I never felt neglected. Even after my purchase Chris responded to questions about my vehicle on his off days. 10/10 would recommend ask for Chris~ Eli

I’ve been a loyal customer with you guys for three years now and till this day you guys still manage do surprise me with your amazing service and care for your customers. I went in last week for a basic oil change and left with new brake fluid, trans fluid and a complete fuel service. This would have never happened if it wasn’t for your service rep Fernando who informed me and encouraged me to get all this done. I felt reassured and we’ll taken care with Fernando he’s been a great service rep to me the past three years, I’ll keep coming back to you guys because I know you guys will always do a good job.Thanks!

Some of the best customer service I have gotten. I work during the hours the service department is open. I showed up as soon as they were closing, service consultant Mark helped me out. He checked my vehicle in and even got me a rental. Mark went above and beyond to kept me updated. Even if my truck wasnt looked at, he would send me a message. Those small updates go a long way, great communication from Mark. I would definitely recommend this dealership to friends and family.

Great service all around the guy at the front desk was very helpful and knowledgeable props for having people like that 👏👍👌

I’ve always received superior service from Simpson Chevrolet and written nothing but the best reviews. Unfortunately this time I got charged $130 to have my alignment checked, when there was nothing wrong with it to begin with.

I ordered a truck and it got there in the time frame I was told. The buying process was fast and easy. I was completely happy with my sales person John Wood. I would buy another vehicle from Simpson.

Everyone from my sales person to the financing specialist was very professional, courteous and helpful. I felt I was treated very fair and I am very happy that I bought my new car at Simpson.

The Service Advisor pointed out that there was a recall on the passenger side airbag that I was not aware of. I appreciated Luis pointing that out to me and getting it fixed.

Bought a car here in June. Since then, they have had my vehicle a total of 54 days! Seven (7) days in June due to overheating, and 47 days for all kinds of issues. Had a used engine put in, free of charge, but getting anyone to call you back is impossible!!

Great customer service. Great attention to my cars needs. Friendly staff. Definelty my best experience dealing with any service center, my family as well. A discount was provided for my work order, and the shuttle service was an attractive and very helpful feature. Definetly will come again.

There was not a lot of pressure applied to us and we were only there for 2.5 hours. It was the best car purchase experience we have ever had. A friend bought a car yesterday from a different dealer and spent over 5 hours on the process. At Simpson you respected our time and I appreciate that!!

1st Service 5000 mi: Thoroughly checked my vehicle during routine scheduled maintenance service. Very satisfied.Update 2nd service 8000 mi: I made an appointment at the Simpson Chevrolet website. I arrived at appointed time. I was approached by a service rep within 2 minutes. I was sat down at the reps desk, I was treated politely and respectfully. We discussed my cars maintenance needs, I was given a quote which I approved and authorized the work with my signature. Car was turned over to the service department and I waited in the customer lounge which was clean and furnished comfortably, I watched news on a big screen TV, and I had a made-to-order cup of coffee fresh brewed on an automatic coffee machine. I waited for my car approx.. 30 minutes. At no time could I see my car and observe the work being done. I know when it was ready, I received a text, I went to the cashiers desk, paid for what was agreed upon. The cars exterior had been washed and wiped down, I was hoping for a light vacuuming for the interior but Simpson didnt offer me that convenience (I would of said Yes). I wish there was an observation window where car owners could see their car being serviced. Otherwise, I am satisfied with my service appointment and will do business again until there is a worse than unremarkable experience. I am a Chevrolet car owner and purchased the car new at Simpson Chevrolet within the last year.

Great communication, quick updates, and sexy employees. Will recommend to all my friends

I bought two vehicles from Simpson Garden Grove over the last 10 years costing me $90,000 and when I had a warranty issue they would not cover the $360 cost associated with it. I will not buy another vehicle from Simpson Chevrolet ever again and would not recommend them to anyone now.

Abraham did an amazing job and treated me like more than just a customer. He showed knowledge and respect. As a Chevy guy, I will definitely be back for my next purchase.

I have always had a pleasant experience with service at Simpson Chevrolet -Jose did an excellent job communicating to me on the repairs, The issue was with the USB connection for the Apple car play, It did take a bit of investigation but the repair was quick and under warranty, They did a great job !

Luis was a big help. He helped to take care of all the issues with my truck. He kept me informed at all times.

Went in for an oil change and recall, took them about 4 days to service my truck. When I received my truck they oil filter light was still on. Very disappointed with the service

I love how they are always ready to help and have a amazing attitude!