The service here at Kia Garden Grove was excellent!. Showed up at 9am as my scheduled time and the staff was quick to greet me and let me know that I will be helped shorty. I was assisted by Jacob in the office and made the process fast and easy he also provided me with an extra Mask for my Lyft ride as I had forgotten mine. He communicated with me via phone call with any further info as to what my vehicle needed so I gladly appreciate that. I recommend getting your vehicle serviced here, like I said the service was EXCELLENT !! Will be coming back for future Repairs.

Great service, Very professional.CDC guidelines are followed. Waiting area is comfortable to wait while service is performed. Luis Mendoza provided a professional service comunication toward the service done and needed.

Cant prove it 100% but every time Ive taken my vehicle in for service something comes up missing. They try to sell me service my car doesnt need and avoid doing service on my vehicle it does need. I took my vehicle in 4 times before finally they acknowledged that I needed a tire pressure sensor and not just air in my tires as they had done every other time I took it in. No shuttle service and nowhere to wait for your vehicle to be serviced doesnt exactly scream valued customer. Best they can do now is a free Lyft if its within 5 miles of the dealership. Not super happy with this dealership.

I was greeted, confirmed why I was there. I was contacted via text. Jacob was nothing but professional as always. Thanks for being a great representative of KIA.

Sam and Andrea were great! They made buying a car stress free! I highly recommend them!

Service has always been great at Garden Grove Kia. Staffs are always friendly and professional. Kurtis, my service advisor is great, always kept me updated on status of my vehicles

Kadin was just simply amazing! From the moment I walked in, he was super helpful and knowledgeable. He showed me the vehicle I wanted, 2022 Kia Telluride EX and was up front about pricing and available packages. As soon as I walked in, I was acknowledge and was even surprised to see the vehicle I wanted parked right up front!!! Kadin was honest and super fun! We definitely bonded over our Star Wars love! He went above and beyond on this experience. I can’t wait to pick up my car next week!!!!!

Excellent service. Luis did a good job of explainingthe repairs that needed 2 be done on my vehicle.

Probably the best experience I have ever had at any car dealership. Justin and Chad did an amazing job from start to finish and I couldn’t be more happier. Thank you guys for everything! I love my Seltos. 🥳

Unethical service department. DO NOT go here! I took in my KIA for 2 computer software recall on 11/28/21 which was paid by KIAs recall. The service department the asked if I wanted to replace my oil pan because it was leaking. I had the oil changed 2 weeks early at a local auto repair shop. I nicely declined the offer to replace my oil pan for $180. I then drove the car back to to the auto shop where I had my oil changed. They let me go under the vehicle to inspect and there was NO leak of any kind.Please beware of this place and get a 2nd opinion if they suggest repairs.

Great communication and great service. This is the 3rd Kia dealership shop I have dealt with and they are hands down the best so far.

My husband Vincent and I have been with Kia for the last 6 1/2 years we are on our second Car lease, and first used car purchase from Kia. We always come to Garden Grove Kia to service our cars. It’s always great to see Luis! He always have great costumer service, he is always polite, patient on answering any questions we might have. He really makes us feel we are part of the family. Thank you Luis for always providing us Great customer service you are a big part of the reason we keep coming back.

I walked in early morning a greeted by Kurtis. He explained everything and pointed me in the direction to the waiting area. Gave me a time around my car service would be done and it was great experience overall.

Aldo was fantastic - he went out of his way to help us get the car we wanted, in the color we wanted. No task was beneath his notice, and his communication with us was consistent.

Justin in sales did an awesome job with our 2022 Kia seltos S. Definitely earned our trust :) great asset to the sales team

Thank you Luis Mendoza for always going above and beyond with any service. Always so helpful and always so thorough.

Used to go to the Cerritos location, but no more! I will be coming here for now on, Louis was great!

Great and fast service from Kurtis. I really appreciate it.

Great place to get a car. Very comfortable and easy going environment. We worked with Javier from start to finish who did everything he could to help get us two vehicles we were looking for. He went above and beyond to work with us on our budget; so for those reasons we will only be shopping here in the future. Big thank you to Javier and Kenny for the great experience!

I love this dealer. Their service department stands above all others. After a negative recent experience at another Kia dealership, where my recalls were not fixed, I went back to Garden Grove Kia. So glad I did. They handled all the recalls in only 2 hours! I get email updates when I made the appointment, reminder email the day before, text notification when my car was ready, and emails after the fact of a copy of the receipt and test inspection. Best of all, no pressure upsell. Thank you GG Kia !!!

Kia of Garden Grove was fantastic!! No pressure, nice people. Ask for Aldo

This was my first time at this Dealership ...and all I can say is that I had the Best Assistance with Luis Mendoza he got my car serviced in no time ...KIA Garden Grove is the Best 👌....Thank You Luis !

This place stepped up above and beyond. Andrea was very friendly and helpful. I would recommend this place for service or to buy a vehicle to anyone. Thanks again.

Great customer service and very informative!

Jacob was very kind and helpful. He made sure the work went quickly. I will definitely be coming here next time I need to do something on my car.

Great dealer...salesman, Javier Santos was great. Very friendly and professional. Tried really hard to meet our needs. Highly recommend him if you are searching for Kia.

Recently purchased a 2022 Kia telluride from garden grove Kia and was absolutely satisfied with the overall customer service I received the process was quick I recommend purchasing your next Kia from this dealership.

Kadin really made my car buying experience easy and fun. He’s friendly and knows his cars. He was kind and even shared all of his snacks with us when we were there! :) I recommend him 100%! Chris and Kenny were nice and helpful too!

Cars sales Women Andrea, was the best truthful honest caring no hagerling. I am a women, She treated me with dignity and respect as women we know what we want. And she made it happen in my brand new telluride

Made an appointment for an oil change.waited over 2 hours to get them just to touch my car.when I got my car back the air filter was left open and instead of using the 5w-30 synthetic oil on the tag and whats literally written in the service manual from kia they put in 5w-20 regular and left trash in my car.my owners manual clearly states to use synthetic for the turbo motor.called to get someone to remedy this issue and got nothing but excuses and I dont knows and told thats just what they always do.Id give this place a zero star if I could. honestly terrible customer service and none here has any common sense. they could clearly see my service records stating what oil I have and the tag in the car.

Super clean cars and a wide inventory. Kadin made my experience personal and comfortable and I will definitely be back for my next car.

Bought a K5 right off the showroom floor from Kadin and Chris (the dream team). Months later I had a question and they were just as helpful and personable as when I purchased the car. These guys display what great service is all about.

Went to get a bulb for my car. It is newly open so I followed the sign to the building that said service and parts. After being stared at and ignored for several minutes (not another customer in site) I asked about the bulb. The man behind counter pointed and said you have to go to parts. I said the door here says service and parts. He sighed then sent me to the other side of another building. I got to correct counter and got my part and asked a recall question, which apparently can only be answered by the rude people in the 1st building I went to. I decided to leave rather than subject myself to them again.

Went their for factory recall but I think they trained to charge u a money to do recall for you ….2013 Kia Sorento with 87000 mile fault in gas kit engine light on oil light flashing and recall said check engine test and repair and funny thing to do that first you need to pay fix engine lol Kia is joke over all don’t go their plz

Worst dealership I have ever gone too. I went there to purchase a vehicle. I go in the lobby and no one greets us or anything.second I wait for 20 mins with everyone passing me. 3 sales persons pass by me to go help people that are justshowing up. The worst customer service

One of the easiest and nicest experience I have ever had at a dealership Eric and Chad are amazing. THANK YOU

We had been searching for a car for our son and found one online at Garden Grove Kia we were interested in. We submitted an information request and promptly received a call from Kadin Espinosa. He was helpful but not pushy which was immensely appreciated. We made an appointment to see him and the car that afternoon. When we got to the dealer, he was very courteous and very positive. Great energy! He showed us the car, had a ton of knowledge and really made us feel comfortable. The negotiations were painless - which is HUGE when buying a car- and my son drove away in his first car! We are so thankful to Kadin for his help and for making the experience awesome! If you are looking for a Kia or a used car (they had a great selection) look no further than Kia GG and ask for Kadin! You wont regret it!

I own a Kia and although it was affected by the knock sensor my vehicle was fixed at this dealership, I enjoyed the rental the Kia stinger!

Too mu car for service on a recall oder. They were nice, efficient and friendly.

Friendly service and well organized when I took my car in for recall services.

Just got a car from Kadin here today, great experience, no pressure, truly lovely experience. I can see why this place has good reviews. Will come again.

Thank you Kadin. My husband and I went in July 23rd to look into buying a new Kia. Kadin made the experience so easy and fun. Yes I said fun. He has such an amazing personality and is very patient. He will listen to your needs and will not push you to buy what you don’t want. This is our second purchase from here. Thank you Kadin!!!!! Also thank you Luis Mendoza for recommending Kadin. Thank you for our 2022 Kia Telluride!!!! We love it!!!

Very good service and very good people, very professionals highly recommend!

Excellent service selecting our first KiA. Ask for Dakota orJavier, then see Kenny and you can hit the road with a grin.

Absolutely great service!! Kadin was an absolute gem and made the whole experience quick and painless!

The staff here is friendly and the lounge area is nice/new but an over an hour and a half for an oil change with an appointment is a bit excessive.

Very good service very fast with good people highly recommend!!

Alex did a great job selling me a pre-owned bmw they had up for sale at Garden Grove Kia.The good- I traded in my lease that is about to end. Saving me about $600- $800 if I would have returned to Mazda next month.-fast sales process (2 hours)-clear paperwork-worked with down payment.-gave me options clearly stating how much $$ for add ons, interest, month to month payments for 3yrs 5 yrs 6yrs, and banks apr in a nice table.- didnt feel pressured to buy add ons I didnt want.-helped me search something on Google I wanted to know about car.- due to covid I appreciate the managers coming out to wipe desk down- good at keeping me updated.- good market price for my used bmw.-honored cargurus listed price-finance manager was funny-staff was friendly- car was ready for test drive upon arrival------------------------The not so good-Parking was kinda bad/full for customers. I parked at street when I arrived.- I noticed service drive was full of cars making it difficult/ confusing for customers to drop off for maintenance.

Kadin and Mike are great. We’ve been buying cars from Kia Garden Grove for a decade. No one beats their deals.

If you want a vehicle without hassles and no secrets and just everything straightforward and to the dot this is the place to come to. But if you want the best experience ever purchasing a vehicle go to Kadin he is the best, so honest and funny you will enjoy buying a car never feel like it’s a drag. He makes it so easy for you and even cracks a few jokes which is good because you don’t want to talk business with someone that is boring or has a pushy attitude.

Brian and Armando are just the BEST guys that I ever have deal since my diet Kia, with is over 3 years ago! Between Wisconsin and California! They do anything that they can and need to do to help you either with your problem ( Armando part) or with your purchase or after purchase ( Brian part) ! But honestly the Sales Manager answers after many many many attempts with a brand new car problems with was purchase from them with no Kia solution it was and it’s being very frustrating, so hard that made me get out of the Store crying today! Just please, make sure if you have an IPhone and planning to buy a kia Niro LXS, and will need a connection with you car play, chose another model or category because Car Play won’t run and Kia doesn’t have the solution for that and they won’t tell you ( or maybe will after me attempting so many times)! I mean, I bought a brand new car, witch have done already 2 different problems and the only suggestion that mana get has is wait for Kia, because I now Niro has this problem…. I think is already enough for you guys!

Very very very very nice and polite and awesome crew. Thank you for being so nice to me. Much appreciated

Without a doubt one of the greatest experiences I had buying a car. I was in the market for a car for almost two months and with low inventory it was difficult to find the trim I wanted in the new Kia Stinger. I searched different Kia dealers with no luck. And then I stumbled on Garden Grove Kia, I was hesitant as it was out of my general area and didnt know if the car might have already been sold. I connected with Kadin Espinosa and from the very beginning this guy was an absolute pleasure to deal with. We made an appointment to see the car that following weekend. I met with Kadin the following Saturday, and a Stinger was waiting for me to test drive, instantly fell in love with the car. Even more when I saw the Kia I came to see. Throughout the whole process Kadin was extremely patient, I never felt pressured to make a decision. He went above and beyond to make everything go smoothly. Kadin Espinosa is the guy YOU NEED to see, I highly recommend you talk to Kadin at Garden Grove Kia if you are considering buying a new car!!! Shout to Paul as well! he was helpful throughout the finance portion of it.

New convenient location.

Overall great customer service

Very pleasant, helpful and knowledgeable sales force.

Toshi from Sales is great. I came back after having a bad experience with the Service Department regarding the recall. I gave them another chance to make it right and they did. Jacob is very nice and on it. Andrea made sure that my visit was going to be the only one Ill need for this recall by getting the parts from another dealership and putting me in a rental. I am very happy with the excellent customer service this time around. Totally changed my perspective of this dealership. The Lobby is big and spacious to wait in. If youre looking for a Kia to buy or have serviced, they are a great place to go to.

Luis gets the 5 stars! His character is reputable!

Bought my Optima Hybrid here originally, was satisfied with with service until I tried to make appointment for a warranty fix. The service rep would not answer my question, or any regarding prices until I have a $165.00 diagnostic ( plug car in a computer to tell me what I already know). I called Kia of America and was able to determine that the part is indeed covered and has an extended warranty. (I just had car serviced elsewhere, which is why I know what needed to be done and that it was covered.)This, to me, screams of a set up. He wouldn’t even give me the cost to repair if NOT under warranty or even the cost of an oil change, he said without seeing the car. I bought it there. They have service records. I cannot figure out why someone would try so hard to turn a customer away. Very disappointed indeed!Fortunately there are other Kia dealerships in the area!Update: I called two other KIA dealers in the area. No one mentioned a $165 upfront diagnostic charge. I would recommend using either one instead of Garden Grove, They’re probably trying make up for cost of new location.

Terrible! I went in for an oil change and had a concern about an shifting issue. Arrived @ approx. 8:15am, about 10 min. In Jeremy Safa informed me that the tech doing the oil change had bust our front left tire. Informed it would take a couple of hours get and replace. I received a call telling me would not be until 5pm.Upon our arrival was informed it needed a transmission drain and fill. Wasted trip a phone call would have been sufficient. Was told by Jeremy he would comp the oil change for inconvenience, a lie.He then tells he could only save us half the oil change another he took 10% which we could have just for being a valued customer. I was planning on purchasing a floor for my wife from Andrea Biggers. After this experience no longer interested.Take my business elsewhere.I couldnt give less than one star, but if could it would be a -8.

My husband leased a Kia Forte during the pandemic and surprisingly we had such a great experience at GG Kia! Buying a car can be a confusing/long process but our sales professional Kadin made it WAY more enjoyable and easy. Kadin was friendly, trust worthy, and really took care of us. He had the car out ready for a test drive when we got there, he offered us beverages throughout our time there, and explained the numbers simply and to the point so wed understand. We never felt rushed or pressured to agree to anything we didnt want to. He answered all our questions, and even after we moved on to the financing guy he would check in with us to make sure we were okay. Not only that but hes really funny too. After we completed all the paperwork he even took us out to the car and looked over it to make sure everything looked good. He explained all the cool interior features of the GT which was super helpful because my Mazda dealer didnt do that for me when I got my car! Id highly recommend Garden Grove Kia, especially Kadin Espinosa. Cant thank him enough.

This review is really long over due. Kadin Espinosa is truly one the most genuine and amazing people to work with.I have been shopping around for a car for about a year now and finally decided to commit to Garden Grove Kia because of their customer service that really won me over. I have been talking to Irvine, West Covina, Hunting Beach, and Garden Grove. The one dealership to keep in contact with me and that was keen to what my needs were was Garden Grove Kia.I especially need to highlight Kadin Espinosa for being thorough and having a keen eye on what car would be appropriate for me and what I could do within my budget. He completely respected me and was patient to keep me in contact when the exact car I wanted came onto the lot. I did not feel pressured at all to buy my new car.I appreciate Kadin SO MUCH because he explained everything in terms of the pros and cons of what each car has to offer.IN TERMS OF DEALING WITH THE DEALERSHIP:AMAZING AND COURTEOUS.I also need to mention Paul Park. He too was patient with me in dealing with the final signing of my amazing car.Ladies and Gentlemen, I did not feel pressured to buy a car. I couldve easily walked away but being that I was talking to 3 other dealerships and none of them were really responsive, Kadin really payed attention to what I needed and what I could do with in my budget.I bought the 2021 Kia Seltos- It is absolutely the best f*king car out there. Way better than the Toyota Rav 4 and the Honda CRV, and to be frank, those cars dont nearly come close to what and how this Kia Seltos drives and offers.Go here!

I came here cause a guy at american tire depot told me my transmission was slipping so I came here and the guys looked at my car and told me there was nothing to worry about my car was fine and they was very helpful to bring my stress level down being a single mom with a new Born I could not afford for my car to go out

Overall, I had a good experience. They kept trying to add other stuff to the price of the car, but I held firm. They allowed me and my wife to take the car for ah hour, to really get a feel for how it performs on the freeway and in neighborhoods.1) Shop around on the internet so you know what the car is worth.2) Have your financing in place before you go to a dealership3) Be prepared to walk away if they wont deal at your price (cars are commodities - there are a dozen more like the make and model youre looking at).

Kadin Espinosa at Kia Garden Grove was extremely kind and helpful. You can tell that he truly cares about his customers; he even offered us snacks when we got hungry! My mom leased a Niro hybrid, and I purchased out my lease for my 2017 Soul. The experience was great every step of the way. Along with Kadin, all of the employees are very friendly. The service department works efficiently, and the lounge area is super clean and comfortable!

Had a great experience here thanks to Kadin! He was extremely accommodating for the entirety of our time at the dealership and made sure my wife and I were able to properly test drive the Stinger were interested in without any distractions. This included having the car out and ready to test drive before we even arrived, pre-cooling the car (it was blistering hot outside), and not forcing himself in along for the ride. Even the negotiation process was very pleasant and Kadin was never pushy or aggressive. Overall, it was a very satisfactory purchasing experience and I would highly recommend anyone looking for a Kia to check out this location!

Made a appointment for 11am which didnt mean anything. Only 1 person checking cars in. Dont bother making a appointment. Plan on waiting all day. I left I refuse to pay money for horrible service. I rather drive further and get better service.

Take pictures before bringing in your car to get serviced. It’s been 2 separate occasions where I bring in my car to get recall services and I’m told my car is missing a part(not easily attainable). Also they will find any possible way to make sure what your car needs fixed is not covered by warranty.

Sales team was good, straightforward, minimally pushed add-ons we didn’t want but stopped when it was clear we wanted the best price possible.Finance side: mistakes were made the night of. We asked before starting how long it’d be because we had a toddler with us and it was getting late. They said we’d drive off within 45 minutes. It took closer to 2 hours because of a mistake on our DMV paperwork. Not a big deal, mistakes happen.We deferred our downpayment by a day because we didn’t have the proper payment method that they were satisfied with. We signed a contract for the full amount and filled out another contract for the amount minus down payment so the next day we can just sign the correct contract and trade paperwork.They sent the wrong paperwork to the finance company and blamed the finance company for losing it. They sent another contract overnight for us to sign, we returned it the same day, and now I am two days out from my first payment and our substantial downpayment is still not reflected with the finance company.Paul was also very dismissive when signing contracts, interrupted me when I tried to ask questions, pointed where to sign and said “you just need to sign here” on every page. It was very frustrating having him try to push us through signatures without giving us a chance to read. I stood my ground, but it was incredibly frustrating.At the end of the day, as long as everything is sorted out with the finance company, I am happy with the purchase, but very frustrated with the customer service from the finance team.

Toshi with Garden Grove KIA was the first person out of several dealerships I contacted to give me a straight price on a vehicle I was interested in. He was always friendly and responsive.

Kaden espinoza for president. Sincerely Juan Chavez and Jimmy

Great experience. Big thanks to the best sales manager Chad Clark and salesman Danny for the great experience and great deal. Thank you so much.

Bought our latest addition from Garden Grove Kia. Our sales rep was Toshi. He was professional and worked with me to make my purchase possible. I didnt want to pass on this deal. I definitely recommend this dealership to anyone looking to buy.

Service Dept was excellent. Very fast and professional service. Frank and Louis were awesome as usual with them taking their to explain and recommend services and repairs for customers. I drove all the way from the Upland to get my Kia taken care of here.

Great placed sadly i did not get a car from here outa my price range and was looking for a used car . If could i would really like the help there and since it new place yeah. And also my sister got a car recently thier bad thing is they said it was awd when it wasnt wish could been mpre helpful there.

Shoutout to Kadin Espinosa! We are so happy with our Telluride and he was the one who helped us get it. He was very patient with us and we were never bored! My husband and I are always giddy about getting a new car but hate the wait of doing the paperwork. Kadin entertained us the whole process and when everything was done he gave us a very thorough and super helpful rundown of the car. He was very warm and made us feel comfortable the entire time. We were very happy with him! Ask for him when you get your car, he will make you happy . ☺️ Thank you again Kadin! -Joy & Vince

Horrible service, made an appointment with Toshi and 6pm and wasn’t attended until 7pm! Then they asked to leave since it was closing hours and was told I’d get a call back but never did I called three time and had no help. I drove down to car pros kia in Huntington Beach where they got me into a new vehicle in just a couple of hours

Just make sure you take a day off before you decide to go to the dealer. Its an all day thing. I know you want a service or purchase a car.

EDIT service review:Brought my car in for a basic oil change at my appointed time on a Saturday morning at 10AM. So they tell me theyre backed up and may take a longer than usual hour/hour and a half. Fine I can wait around for a little bit longer. It is now 1:15 PM. More than 3 hours and the service rep Kaleb has only come check on me once, not a progress text or anything a couple hours in. OH he didnt even check in with me I had to go back into the service office to see what was going on. Come in guys. This is literally just an oil change and it looks like this is going to take 3.5+ hours. Completely and utterly unacceptable service for something so basic. I usually try and stay loyal and stick with the dealerships where I purchased my vehicle but that is not happening with GG Kia anymore. Buying a car here was fine but servicing it here is no bueno. Go elsewhere to get your car serviced. Would absolutely NOT recommend this dealership for service. One last thing. I didnt even get into price. Its $130 for a basic synthetic oil change. Never again.Original Buying process review:Would like to give a big shout out to Bryanna Crawford for helping me find the right car and negotiate online during this time. I wanted to limit my travelling to dealerships during this pandemic and wanted to get most of the details worked out before leaving for a dealership. She was the most proactive and responsive Sales Professional from all of the dealerships I interacted with in Orange County. The entire staff was courteous and friendly and helped me when needed while also maintaining social distancing guidelines as well.All in all, I definitely would recommend this dealership and look forward to making this my home dealership moving forward for car buying and servicing my Kia.

Right from the start, Aldo was very helpful. I initially called with a volley of questions regarding the car I was interested in and the KIA certification, which I was unfamiliar with. He answered all of them and worked on my behalf to find me a more accommodating price. When I came in person, he greeted me right away and had the car ready for me to inspect/test drive. While waiting for the other parties to finalize the paperwork, Aldo wasted no time getting the car washed and filled up with gas. He would check up me periodically and talk/show me some of the other cars to ensure I didn’t die of boredom. With everything was finalized, he gave me some handy souvenirs and congratulated me on purchase as he walked me out. Aldo made this a wonderful car buying experience. Thank you!

I had a positive experience at Kia Garden Grove overall. I went in for servicing on my car and decided to do the 5Kmiles Servicing. I got there prior to 8 a.m. and was out of there by about 9:15 a.m. I like this dealership because they make it mandatory for you to wear a mask and theres plenty of space to avoid social contacts in close proximity. I also like the fact that they did have coffee bar service so I was able to go ahead and get a hot cup of joe they do also have vending machine services but since it was early I did not get anything from the vending machine the floor itself as far as car inventory is pretty limited not many vehicles for selection but a representative mentioned that they actually have them in separate parking lot overall the price the service the amenities were welcoming Ill be happy to go back again another time.

Great service and fast also

I just bought my new 2021 Kia Sorento last week and I love it!!! - My first experience with Khristina Esqueda my sales professional she is very friendly, very helpful and she even let me test drive the car for about an hour which is great when making a big purchase. She went above and beyond on a few things for me which is great customer service. I had a great positive experience with Sales Mgr Chad Clarke - very helpful with my trade in and giving me what I wanted for it and also with explaining warranties and my payments. All employees there were very friendly and nice to be around (even gave me cookies)!The only other thing I wish KIA itself would let you order the car you want (I.E..color and additions)instead of waiting and hoping your exact one comes in because that would be a great sales tool and you would get alot more happier customers! :)

This Review is for the service center. They told me they no longer do oil changes without buying the full service package. $132 starting?! Kia in Cerritos does them for $80 full synthetic plus tire rotation and inspection. We used to get oil changes here so Im unsure whose bright idea it was to try to force upsell oil changes. Theyve lost my business.

Customer Service is outstanding. Come and experience it for yourself.

Service station so bad I dont want to get another Kia

I don’t normally write reviews but when someone goes above and beyond I feel as though it is absolutely necessary. I had the pleasure of working with Kadin Espinosa who assisted me in getting a new Forte. He was so friendly and professional throughout the whole experience. He anticipated our needs at every move and always made sure we were comfortable. From start to finish he made such a great impression and the team in Garden Grove is lucky to have him!Highly recommend the dealership in general because every staff member we encountered was very genuine and attentive.

We just purchased a beautiful used Kia Sorrento from Garden Grove Kia. I have purchased many cars in the past and this was by far the easiest, most relaxed and least pressure to buy of any cars we have purchased. Kadin our salesman was phenomenal, very kind, upbeat and helpful. Paul the financier made signing the paperwork very easy. He was also kind and easygoing!! Love the car, the salesmen and the whole experience!!! Thank You very much Garden Grove Kia😊👏

We purchased our Kia Forte from this dealership back in 2016. The car itself is great. We had a few issues while purchasing the car and in the year following. All but one of the defects were resolved. The only remaining issue is that the aftermarket security system they require to be purchased with the car somehow messed with the bluetooth mic and the person on the other end of the call can barely hear us.However, Id prefer to talk about my current experience with this dealership since thats why I am editing my review. Our engine blew about a month ago. We initially took the car to Car Pros in HB due to our previous not so great experience with GG Kia and a receptionist told us the car was not under warranty anymore. The car sat at HB Kia for three weeks with them hardly touching it and then rejecting the clear warranty-covered repair. They gave us no opportunity to contest or move forward, other than quoting us $9k for a repair on a now $6k car. Chad and Craig from Garden Grove Kia reached out during this process and convinced us to move the car to GG Kia and give them the opportunity to make things right. They did exactly that. Craig was in constant contact with me and my husband while he worked diligently to get our car repaired under warranty. He did in a matter of a few days what HB Kia wouldnt even begin to do in weeks. We were quoted 9-12 day turn around time from GG Kia with a warranty repair where HB Kia told us 4-6 weeks for an out of pocket repair.GG Kia has clearly changed tremendously for the better in the last few years and I look forward to purchasing our next car from them in the near future.

It was a very great experience and memorable one thank you very much

This dealer is honest with its ad price. So many dealers put one price in their ad and then when you get there, its about $3k more because of added accessories. Not here. What you see online is the price you start with. Andrea Biggers was very professional, no high-pressure sales tactics. I ended up getting a lot more for my trade-in elsewhere and ended up buying there. In all fairness to Garden Grove KIA, I didnt go back to them with the trade-in offer I received elsewhere to see whether they would be willing to match it. I chose the other car for other reasons, as well. Overall, dealing with Garde Grove KIA was a pleasant experience.

The guy with vitiligo (forgot his name) attended to us today for a vehicle appraisal and he was EXTREMELY UNPROFESSIONAL I sensed it was because we were a black family.

Had an amazing experience buying a car from Garden Grove Kia! The sales person I worked with was Kadin Espinosa. He was super fun and helpful and went ABOVE AND BEYOND with customer service. He really made sure that it wasn’t a tedious process. It was exactly the kind of experience I was hoping to have, but hadn’t had yet at a car dealership.I bought my used Mazda CX-3 and he made sure I pretty much got the deal I was looking for. 10/10 would recommend to friends and family to go here and buy a car from Kadin.

Great service!!

I came in for a standard oil change at 9am its 11:30am and Im still waiting for my car when I pulled up there was 5 cars Ive now witnessed approximately 15 plus cars come and go and Im still waiting. But theyve helped every young lady that walks in ASAP this is B.S. I wont come back thats for sure..... thats the garage its empty so theres no excuse...

Luis was able to take care of my optima without an appointment. I appreciate the easy and friendly service

Ive been going to Kia Garden Grove since I bought my car there. Luis in the service department is excellent!! Hes a major reason I still take my car to this Kia dealer instead of another. Work is always top rate, service is exceptional. I recommend them 100%. Ask for Luis!!

Excellent service

Toshi made this the smoothest vehicle purchase ever. If youre in the SoCal area GG KIA is able to make a deals the others cant or wont do. I searched the LA, OC and SB counties and they won my business.

Well I when today to get my car done in recall and customer service was total different and nice my car was done in 1 hour, I gat information what was done in the car and I like to thank you a Mr Frank and the Manager