I have received timely respectable service here before.. However, today was totally the opposite I walked in a few minutes after 4 o’clock and immediately noticed there was 1 person staffing the entire store and they were already helping someone. Since I was there to get a quick range trip in I went over to the range counter and patiently awaited some assistance as a few more customers came in the store I expected a decent wait time to be assisted then the male employee came over towards me and asked how can I help you? To which I replied, yes I’ve just been waiting to get on the range and he proceeded to tell me “No not now, it’s 4:30 and we close at 5!” To which I thought to myself with a showroom full of customers and multiple gun sales going on simultaneously theres not a snowballs chance in hell your getting out of here at 5 o’clock.. but I simply replied “I’ve been standing in here for almost 30 minutes waiting to be assisted, myself or any other customers for that matter should not be put out or turned away because you are understaffed” Hopefully they will see this and be able to work on staffing the facility to adequately accommodate the average influx of customers they see on an everyday basis

Dont bother with the online range reservation system. Not sure why they have it on the web page if they dont honor it. The guys there seemed dumbfounded that I expected the two lanes I reserved to be there for the the time I paid for.

These folks are friendly and helpful through and through. I really appreciate the experience, the way they make you feel when you walk through the door. I dont feel like Im Bothering them. This is how a customer experience should be. Please keep it up!

Nice people had me laughing. Had a better selection then bigger stores nearby happy to have them local.

Excellent service all around, staff is very kind and knowledgeable. Very quick with transfers and paperwork

Great storefront and range. Employees very friendly, knowledgeable, funny and helpful. Large & nice selection of firearms for rentals at a very reasonable fee and for purchase at good reasonable prices. A indoor range that allows .223 was a very nice surprise! My son had a great time there as did I and we plan on bringing mom/wife next time. Kids (appropriate age) and women shoot for free, you can’t beat that.

My wife and I went to try out our new pistols. They were open till 8pm, which was nice. They let my wife shoot for free and I was also free as I am prior service military. Super friendly staff. Great atmosphere for new and experienced shooters. Cant wait to go back.

I have used the range here and recently made a purchase of a rifle. The person who helped us was less than helpful and rude when filling out the required paperwork. I understand they were busy during the time I was there but the behavior was not what I would have expected. Not sure we will return.

Great store and staff. I recently bought a handgun from them. Went back a few days later and bought another. Really like the friendly knowledgeable staff! Going to be taking my concealed carry permit in December.

Went to this store interested in purchasing a handgun. However the white haired gentleman behind the counter did not seem to have time for customers. He was too busy telling jokes to two other gentleman. After several minutes attempting to gain his attention, I gave up, throwing my hands in the air, I left the store. He did not slow down with his story. I guess they have all the business they want.

Great people. Good products. Good spot.

These people are top notch, always friendly and knowledgeable and always willing to help you . This is the ONLY gun store you need to go to. Pricing is great!!!

I took the Enhanced Open Carry class here back in September. The class was very informal thanks to the wonderful instructor Dana hes awesome!! Hes the only guy I know that can teach a 8hr class and you will not be bored!!

Extremely knowledgeable and helpful staff. Just about everything in the store is at a reasonable price. The range is very nice we go there as a family and shoot all the time. The staff is never too busy to answer any questions you have about anything

Friendly staff, very clean range, shop has what you need plus more.

Really dissatisfied with the service. I could have purchased my shotgun elsewhere, but I decided to shop locally. I ordered a “in stock” shotgun on December 3 from Sumner Guns official website and I waited several days to follow up with an email. Several days passed and I was told it would be 10 more days. I waited. I then went in person to find out where the gun was that I had already paid for was. Should be here any day I was told, Not true. I sent another email, no response. Then I get another email saying they didn’t order my gun and have no idea where one can be found. I had since purchased another gun off the shelf from here and was holding, waiting on the shotgun to do a background check. I got here and found out they closed at 5. Business won’t always be good enough to treat good customers poorly.I realized today, that I had been to the store 3 times, sent emails Dec 13th, no response until the 17th, another email on the 22nd that got no response at all and finally today January 5th. The 3 visits and 3 emails and no one really ever took a minute to research where my shotgun was until today.Update - I increased my rating to three because most of the guys in the store are great. Today I picked up a pistol that I had purchased last month and the service was as good as it gets. I do hope that they find my shotgun soon. Good reviews are more enjoyable to write.

I love going here. And theyll tell you that too. Everyone here is a wise-cracking professional, competent and able to answer just about every question you throw at them. Their handgun permit class is the best. Informative as it should be but it doesnt feel like youre back in high school droning on and on. Loyal customer here till the end.

Don’t take your pistol in to fit it for a holster. I asked a gentleman if it was ok and he asked if my pistol was loaded. I pulled my pistol out to drop the magazine and show him the chamber was clear. He freaked out and basically accused me of pointing the pistol in his direction. I’ve carried and practiced FA safety longer than he has been alive but he had to show himself so I left and won’t return. It’s unfortunate because my wife and daughter was about to take some classes there but we will go elsewhere. I understand the need to make sure people practice safety but when a customer is and you have to act like you’re the only one who knows how to brandish and clear a firearm you should work elsewhere. I’m headed to guns and leather.

My husband and I were here just a couple of months ago. The place looked awesome and the people were helpful and friendly. Good place to practice. Just dont shoot above the line and you will be good as gold 😉! I recommend this to anyone and ladies, we shoot free on Mondays 🙌

Ive always had a positive experience at Sumner Gun & Supply. Very friendly and helpful staff. And a very nice indoor range. Highly recommend checking this place out.

I wanted to rate this establishment higher, I really did. The range is decent, and pricing is definitely reasonable.However, upon exiting the firing range, an employee that I didnt catch the name of decided to make an extremely disrespectful statement.His joke was implying that they were collecting loose change, credit cards, etc, in order purchase ammo. I said I cant afford to buy anyone else ammo. I work security downtown in Nashville.His response was Oh. Work security and probably on welfare, too.Im a disabled combat veteran, and prior law enforcement. To me, having never used any government benefits in my life, this was absolutely uncalled for. After I started walking out, informing them I wouldnt be returning due to the disrespectful nature of comments made by employees. I had a family reunion with my two brothers, and grandfather, and we all wanted to go shooting. Ill be taking my business elsewhere, from now on.

I dare anyone to find a better store within an hour of Sumner Gun that carries a wider selection of left handed holsters. You cant. And thats why they get 5 stars from me. #micdrop

Very friendly and helpful staff. IDPA on Wednesday nights is amazing. A great group of people learning and teaching each others practical shooting scenarios.

Seems to always well stocked, prices are comparable and staff is always friendly.

Only great experiences every time I come here. Thank yal

Service was excellent, Tim told us a lot of helpful information, and he asked us if we wanted to go in the gun range without us asking. Very safe very clean. Great gun shop.

Customer Service Excellence. My little girl went in and purchased reloading supplies for her dear old dad. She failed to pick one item up and I had to go to the shop with the receipt to try to retrieve one item. Turns out it was special order and after a time was no longer in the shop. So instead of making me wait for another to be ordered they upgraded my (Present) from what was paid for to the awesome product that was on hand. Clean Professional staff and Business. Make it your go to place for Firearms and Accessories and dont for get training. Peace.

Great customer service staff is friendly or like my daughter said their cool

Great staff, great service! Prices are fair especially considering shipping and transfer fees. Tim was a great trainer for gun safety and operation. Now my local gun shop. Hooah!

I made a phone call asking them about a particular product. They did not have the exact product in stock And they had to close early due to an illness. Being that I was only a couple of moments away, they told me to come-on and anyways and they would see if they could find a product to match my needs. The 1st holster that was presented to me was a perfect fit. I would definitely recommend this shop to anyone for their firearm needs. Furthermore I appreciate professional courtesy and them staying for a couple of extra minutes and helping me out.

The people are so informative and helpful. Offer a wide range of guns. Great first timeclass. Would recommend.

Every time I have been in, everyone is courteous and helpful. Every time I have shot at the range, even when there is a giant line and wait list, they are polite and on time. Ive only purchased one firearm from this location, but it certainly wont be my last.The range is nice, and 25 yards long, with 10 lanes and a good bit of booth space. The prices are super reasonable and theyve got a nice little collection of rentals, though im sure its not as extensive as some of the larger guns shops in the Nashville-Metro area.They teach TN carry permit classes. This is, without a doubt, where I will do my practicing, learning and testing.If you are local to Sumner county dont look any further than this place to shop and shoot.

Great team of gun experts. Knowledgeable and friendly, they wont push you to buy something that doesnt fit you. And the range is pretty good too. Theyll even rent you a gun to shoot.

Changing my review from 5 stars after a recent incident at the store. After buying several guns over the last year and a half and ammo on almost every trip, I stopped by to look at a new gun. I decided I would purchase the handgun and asked to look at a revolver. I asked about any sales or discounts and was told there was a small cash discount on weapons. I then asked if there was a multi-gun purchase discount and was then rudely told that I wanted a discount I could go to Goodwill down the street. I informed the sales person that the last time I was offended that way, I left the establishment and never returned. I was then told that America was a free country and I could do what I wanted. I guess gun sales are so good these days that the loss of $800-$1000 that day didnt matter. Not to mention the money I would have continued to spend there in the future. As it stands, I will not be returning.

Good selection and good customer service. A girl named Jessica or Jennifer with tattoos used to help me. Very polite, professional, and knowledgeable. Their prices are the only thing standing in the way of a 5 star.

My son and i go here .the staff is awesome very knowledgable.love this place

I took the required testing/class in order to carry a weapon yesterday. A Couple of issues that disturbed me.1.Two students cell phones were buzzing and chirping during the day, extremely hard to concentrate on info being taught.(Id suggest the instructor ask all students to turn OFF there cell phones before the class starts,if and emergency should arise the students should have given notice for all emergencies calls to call the main store number in advance.2. The class room chairs should be replaced or seat padding added.Other than these two issues The class went well.the general manager who taught this class did overall a great job.

Great shop. Helpful people. Bought my last 2 here. Question tho. Whats with the 3 gun looking setup in the range in the picks above?

Sumner Gun & Supply is a friendly, family owned gun and ammo store, offering a 10 lane shooting range and convenient, professional gun safety and certification classes. Id recommend this locally owned firearm store and training center to anyone in Gallatin, TN and the surrounding areas.These folks are super helpful and patient.

The staff here is what sets Sumner apart from the rest of the local gun shops. Everyone that works here is always pleasant to speak with and very knowledgeable. Unlike most gun stores you go into, the staff here is not condescending, they will actually speak to you like a human being.The range is basic but more than adequate for an indoor range.Trading is always a breeze and I have found Sumner to be very fair on trades.I only knock them 1 star because the selection of fire arms offered is not that great. Sure, if you want Glock, Ruger, Springfield, SCCY or Canik you’re covered but they only offer 1 model of CZ, no HK, No Dan Wesson and a very limited supply of 1911’s.They also need a better selection of kydex holsters. I suggest being a Alien Gear dealer.

Good guys. Good range

First time I came in here I was treated like family. They definitely will go and have gone over and beyond what it takes to get the job done. I will not go ANYWHERE else. Keep up the EXCELLENT job guys!!!

Whole family took carry permit class here - super nice people and so helpful!!

What can I say? Great folks, reasonable memberships, training and nice selection of holster, ammo, guns, etc...

Great facility and really nice staff! They had a good selection of firearms and had good prices as well. I went there to shoot an IDPA match and one of the employees was shooting in it as well. Like a complete rookie, my front site post flew off my gun because I did not put Loctite on it. He helped me find it (miracle) and went in the back to get some Loctite! I definitely enjoyed my visit and will be back.

Great knowledgeable staff. If you love guns and shooting them then this is the place to be.

Excellent facility with professional staff members. Class room instruction best around. Highly recommend.

I earned my Carry Permit here. Very nice place. Nice ppl, good prices and they usually have any ammo including hard to find ones like 22lr and .380. Best range in Nashville area

My friend bought a brand new 9mm for $300. Jammed up twice in a row right there at the stores gun range. Theyre like: Sorry, we can take it back What??!!???! cmon do something if you care about your customers and future clients. Shame. If i were the owner Id pay money back and get rid of this junk. Dont go there they will rip you off

Great guys there! Very helpful.

Have done a few transfers with these guys and they are always very friendly and courteous!

They didnt win best gun store in Sumner County for nothing! Great place, great staff!

This is where I got my carry permit. Great class!

Great place, extremely professional staff, with a very nice and up to date facility. Family environment.

Friendly and knowledge staff great rage.

Great range, friendly folks, and amazing prices. Its becoming our new go to range.

Nice people, range is clean and easy to use.

Great service and knowledge with no pressure to buy

Walked in...guy behind the counter thought it was funny to say to the girl he was working with or hitting on..he is probably stealing stuff in the reloading area. Super unprofessional. Wont shop there again.

Great experience knowledgeable Staff.

Good selection & service

Best range and the staff is always great!

Fairly priced,safe with friendly staff.

Great place to shoot.

Great range, excellent service.

Good friendly people and knowledgeable

Great range and service

Great place