We are new to area, needed notary. We went to the UPS store down the street, owner or person in charge was upset we need her services and suggested we go to the Pony business. We did and will never go back to the UPS store again. The pony store was very busy but each customer received a smile and great customer service! Great job 👍

Ive been to this location four or five times and always receive friendly helpful service. The last visit was much different than what I am used to, and it has left me with a bad taste. I didnt recognize either of the people who were working that day, so Im not sure where the usual people were on this visit. I had to wait to be helped while one of them carried on a conversation with a customer about cataracts, long after the customer had finished their transaction. When it was finally my turn, I asked for a photocopy of a document, easy and simple. I over heard the woman talking to herself at the copier, and evidently she wasnt happy with the copy she made so she made a second copy. When she rang me up, I told her that I always receive a military discount. She said they dont do that, and I informed her that I have always received one. She then proceeded to argue with me, saying that perhaps I received it on other services. I again told her that wasnt the case, but it was clear she was not going to change her position. I told her it was not a big deal because I was ready to get out of there. After leaving, I realized she charged me for both copies, one of which was her error because I only needed one copy. Definitely not the positive experience I usually have, and now I am questioning whether to return in the future.

Avoid this place, 3rd party shipper/contractor that FedEx rules and statutes don’t adhere to. Have used this facility many times and won’t again.Shipping firearms with FedExFedEx will transport and deliver firearms as defined by the United States Gun Control Act of 1968, between certain areas served in the U.S.Limited to:Licensed importersLicensed manufacturersLicensed dealersLicensed collectorsLaw enforcement agencies of the U.S., any department or agencyLaw enforcement agencies of any state or any department, agency, or political subdivisions thereof.Where not prohibited by local, state, and federal law, FedEx will ship firearms from individuals to licensed importers, licensed manufacturers, or licensed dealers (and return of the same).When shipping, the person shipping the firearm is required to notify FedEx that the shipment contains a firearm.The following rules apply:The outside of the package cannot have any indication of the contents.The shipper and recipient must be of legal age as identified by applicable law.The shipper and recipient are required to comply with all applicable government regulations and laws.The firearm cannot contain any ammunition either loaded or in the same package. Learn more about what FedEx prohibits.

If you have to use this place be 100% sure your package is ready to go. I have gone to this location several times with a shipping label in hand only to leave after paying a ridiculous amount. They make the post office look like a bargain store. I understand it is a private business but wow.

I love Pony Mailbox! The new owner is very friendly and accommodating. I couldnt figure out how to pack an oddly-shaped, over-sized mirror to ship and she made a custom box for me that worked perfectly. She even calculated the best shipper for the box, and packed it carefully. The mirror arrived in perfect condition. I also rent a mailbox here and sometimes rent computer time when I need to access the Internet on my lunch break.

I purchased a painting online from a local art gallery, and Pony Mailbox packed and shipped it to Pennsylvania for me. The service was very professional. The artwork was carefully packed and quickly shipped for an extremely reasonable price. Dealing with this company was one of the best shipping experiences I have ever had! Thank you!

Always get the best service no matter which location I go to. Great helping with packaging any item, shape or size. I never go to the post office as they dont care about anything. Im so happy Pony Mailbox is here.

I was turned away from the UPS store over confusion surrounding international shipping rules. But the friendly staff member here was very helpful in getting to the bottom of the rules and exceptions. I will do business exclusively with this center while in Gallatin moving forward

Super friendly,helpful and professional. I would use them again for my packing and shipping needs without hesitation.

Horrible experience ! I brought in an $800 figurine to be shipped. I explained to both ladies VERY carefully, that the item was fragile and even pointed out areas that were the most fragile. I asked if that was something they could do and was told no problem. As I knew it might take a while, I left. about 20 minutes later, I received a call from the owner and she stated, We were very careful, but a piece fell off. I had this item for 14 years and never an issue, but suddenly a piece decides to magically drop off while in the possession of Pony Mailbox??? I quickly returned and sure enough, one the fragile areas I had pointed out was now broken. Now the fun part.....When I asked if she had insurance, the answer was, Yes, but not for something like this. I can only assume she may have fire insurance, but nothing that covers items damaged while in their possession. NO LIABILITY INSURANCE??? Smart. The best part came next. While I was upset at this situation, she stated that Well, I didnt have to tell you. I could have just packaged it up and shipped it. SERIOUSLY????I dealt with Pony Express for many years under the previous ownership and was always pleased. The change in ownership has certainly changed my mind. A word of caution.... If you have a fragile item, take it to a more professional and responsible shipper. And make sure your item is insured from the time you drop it off. Very poor business practices here, BEWARE !!!

Best customer service, no hassles to mail a package. Staff super friendly

Nice people very friendly and knowledgeable Nice atmosphere definitely recommend it you need to fax papers theyre 1$ a page if Im not mistaken.

The ladies here are super nice and helpful. Great place of business.

I dropped a package off yesterday 2/12/2019 about 1pm and nobody there bothered to mention it would not be picked up until around 11am 2/13/2019. Really!!!! Its a Poshmark sale and I pride on excellent shipping. I usually go to bigger office supply stores and obviously need tl stick with that

Fantastic Service. Shipped 2 large boxes of clothes to an orphanage in Chad Africa. Helped me repack to save cost on shipping and gave nice discount. Great people!

Awesome service very knowledgeable staff and very fast. They went out of there way to help me with 2 difficult returns I had. They boxed one for me no charge.

Very rude on the phone! They hung up on me twice,Then said they were real busy and had a bad connection. REALLY. Probably wont go there

I use them a lot when shipping items off. I have had no issues so far fast and easy and helps with packaging when needed.

More friendly and helpful than the Gallatin Post office. I guess that is the difference between a private company that wants your business and a Federal establishment.Wish these guys were open on Saturday.

Easy, sweet, people to work with. I walked right in and he took care of my package to be mailed immediately. Postage was already paid.

Nice folks. I use these guys on a regular basis and Im well pleased.

Great place to have a physical address by running a post office box

There is hardly ever a long line and its much faster to drop off packages here verses the post office.

I get all my business stuff printed here! Great place great prices and locally owned! 😃😃😃😃😃

Always polite ..good service

Fast and friendly service. I use this store often.

Rather go there than USPS ups or fed ex. They know what they are doing and serve well.

Helpful friendly and courteous..

Associate declined to mention the $10 fee for account set up and the key. She then thought I should still pay for her mistake. I declined.

Always fast and helpful.

Nice people

Fast, Easy ...

Really helpful people

This is my place to go

Cool guys

Great

Friendly

Friendly

Good place excellent service