When you get super excited for a late treat with your little girl because Google maps says that Baskin-Robbins doesnt close until 10. And then you get there at 8 and the doors are locked. And there are no store hours on the door.

Always great, I go here every so often to treat myself. They have some amazing Dairy free cookie dough ice cream, though I do wish they had more sugar free options, just to have more slightly healthier options.

Bad customer service and not good quality of products

Got a good scoop of ice cream. Service was good.

The guy and young lady working there were so nice store was clean and helped us make a choice for a picky 2 year old

I had a large purchase and the staff was very helpful.

Best to avoid this establishment. Poorly managed and rude!

Super great place and people are very friendly

Perfect sundae. Nothing to complain about here!

No one was at the counter upon arriving waited for over 5 mins no one even acknowledged me. Ordered and it took quite some time just for 2 waffle cones. Which where their last 2 and were very stale. Should have went with my gut and gone to DQ. It is a shame.

Went there to get an ice cream cake I saw online. Online they said theyd personalize it but Im store they said it wasnt possible. My guess is the person writing on the cakes was playing around on their cell phone.

Would give it another star if u could order ice cream through DD window.

Classic flavors but no ice cream floats

For a while now, the talk amongst the town is how terrible the local Baskin-Robbins is. Well last week against my better judgement I decided to make a stop to get some ice cream.When we walked in, we were the only customers in the building. The two visible employees were hanging out with their friends in the store. The girl sitting at the table chatting with her friend yelled across the store to the other employee, ‘Can you help them?’ His response was walking to the back of the store to grab another employee to help us. This entire time we are awkwardly standing just wanting to be helped but no one wanted to! We went in hours before they closed, so it wasn’t like we walked in the last few minutes they were open or anything. We finally get what we want and pay for it, all the while the employee getting our stuff was chatting with his buddy across the counter. We paid for our ice cream when then the employee decides to tell me that the particular flavor I got today has been really runny. I’m not sure why he didn’t tell me that when I asked for it. But he was exactly correct about it being runny.This store has a bunch of kids working for them who don’t care at all about their job, and it’s very obvious the very second you walk in there.

If there was a way to give less than 1 star, I would. I do not like to leave negative reviews for anywhere. This place is the most unprofessional business I have ever stepped into. My family will not be back. I have tried several different times to go in and it is the same poor attitude from the workers. No more for us.

Although BR is my ice cream of choice, this particular location is more often than not a disappointment. Usually low staffed, creating terrible customer service opportunities. Constantly out of regular menu items such as hot fudge (the machine has now been broken for over two weeks), and it is rarely a clean environment.

Really good ice cream and friendly people.

I went here just a week or two ago and it was the best experience Ive had at a baskin robbins! The main reason is because of the girl who made my milkshake had the absolute best customer service. I think her name was cassidy and she did everything perfectly.

I went in to get an Oreo sundae. They were out of Oreo, which was fine...I was going to get something else once I found out they were out. Then the lady who was helping me said she was glad they were out because she really didnt want to make it for me anyway.

No one EVER answers the phone!

Super great service!!! Cassidy moved with a sense of urgency and had me out the door in 3 minutes!!!

We stopped in tonight at 9:08 pm. Door locked and crew mopping. Web site indicated that store open until 11:00 pm on Saturday nights. Called telephone number only to find out it was no longer a working number. We had stopped in on Monday evening only to discover that more than half of the ice cream flavors were sold out. Clerk behind counter said that they had had a busy weekend. He offered no other information. This was our go-to location...but, no more. Whats going on here? We had to drive into Hendersonville for out ice cream tonight.

I really like the ice cream, BUT, I have been here multiple times and my favorite flavor not be in the display. When the employees are asked, they refuse to look or retrieve it from the back.

Terrible customer service. Did not completely fill my hand scooped pint If I wanted 2 scoops of ice cream, I would have ordered 2 scoops of ice cream... I stood there for a couple of minutes before someone even acknowledged that I was there. After I got my order I had to go to the Dunkin Donuts to pay. Not a good experience, personally.

Last year when we went they had no chocolate ice cream. We tried again a year later and surprise! No chocolate ice cream, we waited until 11:07 because they werent open at 11:00. Apparently someone left the freezer open and all the ice cream ruined. Probably the worst baskin robbins ever.

We came in 2 the baskin robbins side no one there. Tons of employees there but they were 2 busy socializing to wait on us. Finally got wages on but they could not make a milk shake they were out of ingredients. Zero customer service

Great ice cream..... most unfriendly unprofessional service Ive ever seen. They were out of waffle cones and instead of apologizing the worker stared at me rudely while I made a new decision. Very disappointed, I will never be back to this location.

The one in Gallatin TN is awful, dirty, not well stocked, no cakes in freezer at Easter... I doubt I will every go back. I have gone to Baskin Robbins for years... Never seen anything like it... The owner should be ashamed !

The manager didnt even know how to make a cappuccino blast had to follow directions and still didnt make them right

How can you go wrong? Its ice cream.

Visited the shop on Tuesday, 3-13-18 at 8:30 PM. All the ice cream was put away and clerk said I could not get a cone. You advertise youre open till 9:00 PM!!!

Verry clean, and as always delicious

This place is terrible! Ran by a bunch of kids who stink at customer service!

Best Ice Cream Place

My granddaughter loves BR

Doesnt know what a waffle cone is apparently.

Always friendly service.