Ive been coming here for years, and it looks like Im going to need to find another shop to service my Ford vehicles. The following just happened, and I am somewhat in shock.I brought in our Ford Explorer in for an oil change at 50,000 miles, and the service advisor wanted me to pre-approve both the brake fluid and coolant change just in case it was needed. I declined or pre-approve and didnt think much about it. A little while later he calls me to inform me that the mechanic was recommending both be changed, and he gave me detailed descriptions of the fluid including the color and smell to make it sound like it was really bad. Again I declined mostly because I figured 100,000 mile fluid couldnt be THAT bad at 50,000 miles, so I could wait at least a little longer, and I wanted to see the fluid for myself.Well, I finally got around to checking the fluid myself and am in shock. Both the coolant and brake fluid are in great condition. I mean, they are not even close to needing to be replaced. The brake fluid is a very light shade of yellow and the coolant is a bright orange with no bad smell at all. They are basically like brand new! Nothing is discolored or brown and nothing has the burned smell that the advisor conveyed to me. Recommending a service that isnt needed is one thing. Lying in order to convince me its needed crosses a line I cant get over.I spoke with the service manager today and he says he is going to talk with this particular service advisor. However, I just dont trust this place anymore so will be going somewhere else from now on.

Sheehy Ford Gaithersburg service department is top notch!Efficient, courteous service advisors and a very clean and comfortable waiting lounge.Best dealership experience I have ever had!Highly recommend!

Had a scheduled appointment, drove right in a a few minutes to sign for a oil and coolant change

I was seviced right away when I got there for my appointment. It took the time I was told to do my vehicle servcing.

Sheehy did an excellent job on their initial body shop estimate and it had no changes between the estimate and the final result. Further, the work was specifically what I asked for and looked great. I was impressed with the professionalism of the team, and the timing of the work being completed.

I visited Sheehy Ford on Friday, June 30th, 2017. I was helped by Mr. Edward Teddy Olson. Mr. Olson provided excellent customer service! He did everything he could to get my car repaired as fast as possible, and he found a way to save me money. I greatly appreciate Mr. Olsons dedication to great customer service, his thoughtfulness, and his commitment to excellence.

I highly recommend David Oseguera. He is a Service Writer in the service department. He is knowledgeable, friendly and a good communicator.

This is Alvie Price! I took my car in for an oil change today! Joe in Customer Service was very professional & I was very pleased with the service I recieved!

Thank you so much Richard was great help me with everything I needed and got my car done on time

Very friendly, courtise and helpful

Excellent service.

Lane yes, quick, no.

Great service!

Good Service