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Airpark Towing & Auto Repair
19200 Woodfield Rd, Gaithersburg, MD 20879, United States
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Airpark Towing & Auto Repair
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Ma
Review №1

Airpark is one of the best shops around I can never I mean never say I would go anywhere else I always recommend them and have a few people I know sent them over there to get the work done Marcelo and Alex always looked out for me and kept in contact with me through this long process and make me feel comfortable and gave the best Feedback. On this crash storm incident I was stuck in the rain with nothing to do the towing truck came and couldn’t do nothing because the tree was still on it. Marcelo had his tree people come out and get it done for me that same second, which I’m truly grateful for they came out got the tree off and towed it to the shop and then the next day gave me a call and we’ll we’ve been locked in since that night. As you see in these photos they did an amazing job with the body of the car the paint everything. I loved how even the workers made me feel comfortable made me feel at home whenever I go visit the shop. Great people my incident was a big job and these are the people you want to handle your work. These guys are professional if you need a place to get your work done you know where to come.

Me
Review №2

They were there within 10 minutes!So quick and professional.Thank you! 😊

es
Review №3

Eric was very helpful in diagnosing my car, which only needed a part cleaned, not repaired. Because of his honesty it saved me a lot of money. Ive been going to Airpark Auto Repair for a couple of years now and they are always helpful and offer a great value.

Lu
Review №4

Ramon was great in towing my car from the place it needed to be towed from but was able to park the car even with the passenger tire damage at my house. I would highly recommend this place to anyone that needs a car to be towed because they are very professional.

li
Review №5

Absolutely outatanding service and veey helpful. Thought that i had a lockout and called them. Actually i was at the wrong car ( same model and color). I called them back as soon as i made the discovery ( owner came out and looked as confused as i was). i wanted to pay the service guy anyway, but he refused. The is character. Definitely will use them when needed. Good people exist! Thanks guys at airport!

Ji
Review №6

They are the best! Fixed a problem even the dealer couldnt or couldnt be bothered to. And their tow truck drivers were so nice! Highly recommend!!!🌟🌟🌟🌟🌟

Si
Review №7

Marcello delivered excellent towing service. Tow driver David arrived in such a short notice and provided professional service. If you ever needed a tow, I would highly recommend their service.

Iv
Review №8

Danny and David at Airpark Towing were super friendly and made the whole experience a piece of cake. I was able to get rid of an old vehicle in less than a day. They were great at explaining what I needed (title, no liens). They even had great advice (don’t cancel your insurance until the tags are returned).

Ak
Review №9

I dont usually write reviews (this is my first one on Google), but Airpark, in particular, Danny, was so awesome that Im leaving a review!I used AirParks Towing service on 1/29/21 when my engine stalled in themiddle of the highway. They immediately picked up my call, and sent someone to pick up my car.I then contacted them today (9/16/21, almost 8 months later) to receive an invoice for my towing for a reimbursement. Although Danny had to do a bit of digging, he sent it over as soon as he got it, and I have to give kudos to him for his friendliness and going above and beyond in assisting me.Both times Ive use AirParks service, they have been prompt, friendly and professional. AirPark has provided not only the best customer services for a towing company, but one of the best customer services of any business I have ever dealt with! Their near 5 star review is well-earned, and I would recommend their services to anyone looking for towing.

Ca
Review №10

Had problems with my anti-theft system this evening - it wouldn’t turn off! Found Airpark on google and within 20 minutes a tow truck was here to help. The driver was great, tried everything to get the system re-set but ultimately wasn’t able to get it turned off. Instead he towed to the dealer so they can handle it. Airpark was a lifesaver for me. On top of being quick to respond to my call, the driver was very helpful, and the towing cost was very reasonable. Definitely recommend this company!

Pe
Review №11

Nelson assisted me with a tire change after I found a nail in my tire. He arrived to my location immediately after my call. I didn’t have to wait for him at all! He was professional and very educational as well, he walked me through the tire change process! I definitely recommend their service! Thank you so much, Nelson!

Al
Review №12

Great service, I had my vehicle towed because it wouldn’t start, I spoke with Rita the dispatcher who was extremely helpful with insuring that they not only tow vehicle but also have qualified mechanics that can fix my vehicle, so I went with it and I wasn’t disappointed not only with the service but how effectively the communication was. Thanks Alex, Rita, and Danny for the outstanding service. I will be referring anyone who ask me where should take my vehicle. A 1 service, thanks Airpark Towing.

Ta
Review №13

Nelson was very professional. Responded very quickly! Very speedy service. Gave great review and service. He explained what would be best to do going forward with my tire damage. Also helped me to get air in my spare. I appreciated all the help.

Ra
Review №14

The best place ever, is everything in one stop, towing, repair shop and body, the staff is very professional and knowledgeable!

Ge
Review №15

I was referred to Airpark Towing and Auto Repair because my mechanic tested covid19 positive. BEST REFERRAL EVER. Alex and his team were professional and very understanding. Since, I didnt have a ride back home Alex ensured that I was comfortable and well feed while I waited. I would encourage anyone to render their services.

Cr
Review №16

Needed a tire change and was helped by Jesus. He was awesome! Friendly, good-natured, and efficient. Even gave me some tire tips for the future 😀

Je
Review №17

I needed my car towed quickly. Other towing companies were slow and all were unfriendly. But these guys moved at lightning speed and even helped me out through the payment process. Couldnt believe how easy it all was. Many thanks.Jeff Vender

Fe
Review №18

It’s true that Airpark provides towing and auto repair services but what may not be obvious is they can do both! I call it end to end or door to door auto repair services.Over the last few months we’ve needed repairs, body work, and cleaning done to ours cars. Each time, Airpark has come and towed our cars to and front their shop.They even dealt with the insurance company on my behalf when they short changed the work required to fix my car.They’re trustworthy, knowledgeable, and provide great service.The touchless, end to end service has come in handy with COVID.This picture is from this afternoon. I had four rims repaired and refinished, tires balanced, an alignment, and some scratches buffed out. Meanwhile, I worked full time while watching the kids.Thanks, Airpark!

Ch
Review №19

David was very helpful in my tow. Very trustworthy people here which I respect and made me a repeat customer.

Mi
Review №20

Danny was great. They provide top class customer service, quality and honest business. I would recommend Danny and the entire team to all my friends and family.Thanks for the great work you do all the time.

TB
Review №21

Been a loyal customer 6 years and been recommending them with ease. Would not take my car anywhere else. They are nice, reliable and efficient.

La
Review №22

Always friendly fast and accommodating

Ne
Review №23

Top Notch service and hey....Fresh REAL espresso in the customer lounge. Grazie Mille!

Jo
Review №24

The best auto body shop in town, I took my car here after I had been in other shops who told me they couldnt do it due to the advanced technology on the vehicle, thought the car was a gonner. But Marcello and Alex who are awesome by the way, have the best knowledge on all cars. They repaired my car and it looks brand new. I love the fact that during the whole process I received the best customer service. Keep up the great work and if anyone is looking to get your car fixed the right way, well look no further this is the place.

Ch
Review №25

I have nothing but good things so say about these guys. Service is exceptional, everyone is friendly and the prices are on par with others in the area. My company uses air park to service our fleet quite frequently and have never had any issues. Service is completed in a timely manner.

Mo
Review №26

The guy that came was really kind and nice and he was on time and went out of his way to try not to have to drive my car much onto the truck bed since I had a flat and driving on it could potentially mess with my rim. He was professional and courteous.

Ga
Review №27

Very nice gentleman. Arrived timely but had a tough time getting our SUV up on his Jack to change the tire. After several tries it was accomplished.

Hu
Review №28

Very efficient towing service with reasonable price.

Mi
Review №29

I had a car towed for repair work. After a day or so, I decided to forego the repairs and obtain a new car. They helped me every single step of the way and even offered to tow the car back to my house for free. Extremely professional and well run family business. Will 100% use again and recommend to others.

Gl
Review №30

It is my first time using this company and I am glad I found them. My car stopped working a few months ago and it had been stranded outside my house because I could not afford to get it fixed right away. Once I was ready I called them and they quickly towed my car to their shop. The next day Tigran called me and explained what the problem was and the things he recommended I get fixed. He was very kind and not once did I feel pressured into anything. Over the course of 3 days he kept calling me with updates once things were completed. I finally have my car back and it works great. THANK YOU TO TIGRAN AND HIS TEAM you guys are the best.

Ca
Review №31

The company dispatched someone immediately. The driver that came to my rescue was super nice, polite and very professional. I had a flat and had asked to have my car towed but instead he assisted in changing my tire. Great company!!

Ca
Review №32

Best service Ive ever had! They even cleaned out my car and cut out $50 of my deductible for me after repairs.

Te
Review №33

Tow truck driver beat ETA by 30 mins! Very professional and kind people. THANK YOU :)

Ma
Review №34

Quick tow, quick work got me in and out highly recommend anybody use then would use them again if in the area being Im a out of town traveling worker,,, and adding to it guys were a great team leo and his men if u need work use them very detailed and smart Thx again for getting me home

Ma
Review №35

I have requested a roadside assistance through my insurance company as my battery died. Airpark company were dispatched and arrived quicker than the arrival timing. The guy from the company jump started my car and provided information on the battery. It was fast and very happy with the service.

C
Review №36

I appreciate Airpark’s roadside assistance. Nelson was patient, polite and professional! He showed up on time and immediately went to work to jump start my vehicle. It took him no time to get my car up and running! Thanks so much!

Ka
Review №37

Airpark Towing responded to my Geico App request for roadside service due to the flat tire. They were very quick to respond. Nelson was service worker, he was efficient and pleasant throughout the entire job.He was able to quickly change my tire and recommend mileage on how far I could safely drive on the spare.

A
Review №38

Dont let the police tow your car! Call airpark instead! Theyll save you so much money in both towing and storage!!

La
Review №39

The young man arrived, introduced himself and got right to work. He was very pleasant, my grandkids asked questions about what he was doing. He took time to chat without missing a beat. Awesome customer service!

Ch
Review №40

Awesome Company! They did a great job, very responsive, jumped right on towing and fixing one of our trucks and getting us back in the field servicing our customers! Thank you!!

Li
Review №41

Great service. Both guys were so kind. Couldnt have asked for better service with my battery. Highly recommend

Se
Review №42

These guys were great! Inevitably right before leaving for Thanksgiving, our SUV breaks down. Within an hour, Airpark was at the house towing the car to wherever wed request. Marcello mentioned they had an in-house repair shop so we sent it there. They were able to fix everything within a few days, and Alex at the service center consistently called / texted to let me know what they were finding (and what it would cost me).Candidly, I did ask friends, the Internet, and other mechanics if the prices were appropriate, but they were so These guys couldnt have been more professional, friendly, and helpful, and they cleaned the car afterward too so everything was as COVID-19 safe as could be.

Ji
Review №43

First time customer and great experience with the shop and Tigran - great services, very responsive, and straightforward when it comes to prices without surprises. I first had my bus checked out at the shop. Titan called back with a list of issues that need to be fixed and told me the priorities. I had them change oil, brake pads, and brake rotors. I thought one of my calipers was stuck after I picked up my bus. So I went back the next day and they took another look - turned out just normal wearing in. Tigran was very communicative and responsive thru out the process. Because I was very happy with the process, I decided to have the oil changed and brake fluid changed on my BMW there as well. During the process of the oil change, they noticed that the oil pan is cracked so that had to replaced. They were able to get it done within hours and I picked up the car as planned. As much as I wish I will never visit a mechanic ever again, I know I will, and I will definitely go back there.

Je
Review №44

Danny with Airpark Towing SAVED us today! They were super fast, friendly, and willing to help us out of a bind. I was impressed that even though they were really busy (I happened to call when they had several other people on the line), they listened to me and said theyd get back to me as soon as possible. They called me back within 10 minutes! They got some complicated info about my vehicle and pickup location correct the first time and our car was safely towed away a couple hours later (which was the timing we needed). Highly recommend, they are super friendly and understanding!

Jo
Review №45

I have used Airpark Towing for repairs on my 2 vehicles and every time it has been such such a great job you can actually feel the difference of the repairs and maintenance they do. I will keep trusting Airpark towing mechanics with their advise and expertise for many years to come. Definitely worth it.

Ja
Review №46

The person we got for very professional, prompt, polite and was able to resolve my problem within minutes. He was awesome. Great service.

Va
Review №47

I love the service, the people are very nice and gentle, I fully recommend this place.

mi
Review №48

Trustworthy...Great service...excellent repair& bodywork

Is
Review №49

My car breaking down was painful, but thistow service made it so much more bearable. Nelson loaded my truck with ease! He was friendly, punctual, and very capable with what he was doing, and when you drive a nice ride, thats important. Thanks so much Nelson. I appreciate you!

Ha
Review №50

Timely alerts, on time service. Nelson was extremely professional, courteous, and got my car issue resolved promptly. I have had tow service before, but today’s experience was the best. Really nice to someone come so quickly, on time. Usually I am waiting for hours. Nelson found the address and we had a bit of a complicating issue come up with his tow truck not fitting in the garage, but he resolved the issue very easily, was very relaxed, and gave good service throughout. Thank you.

Da
Review №51

Guy was great. Very helpful. Quick and responsive. Very knowledgeable.

Mo
Review №52

Locked my keys in the car they got here quick and popped open my door great service.

Cy
Review №53

The driver provided excellent customer services. He was polite, friendly and well mannered.

Th
Review №54

Excellent job. Super professional. Great guys

Ma
Review №55

Prompt service approx.25mins instead of the originally stated 45mins.!

Ar
Review №56

Airpark towing and auto service was provided by geico roadside assistance. Service was exceptional. I was back on the road within 10 minutes. Thank you!

Jo
Review №57

I have always had good service here. Had my tires replaced, brakes replaced, and some body work done on different occasions. Ive also had my car towed several times for engine and battery problems. They have always been on time, courteous and professional. Would recommend without any hesitation.

La
Review №58

My tire went flat while driving on I-270. As you can imagine, that was not so great, especially with a toddler in the vehicle! I was able to make it off the exit, barely. Geico explained that someone would be there within 45 minutes. Luckily, Nelson arrived in about 20 minutes. He was super nice and efficient! He also inspected the tire in an effort to locate the puncture culprit. After he got the spare on, he talked to me about the length of time I could safely ride on the spare, the right speed I should drive, and also pumped it up to an appropriate level. Top notch service!

Tr
Review №59

The customer service I received was excellent. The employee went above and beyond with the provided services.

sw
Review №60

Very quick service. They showed up in a matter of minutes. Very professional service.

Au
Review №61

They’re really great people, especially, Eric. They have helped me after my accident and made it an amazing experience. Thank you!

Ja
Review №62

Driver was earlier than expected, courteous, and helpful. Could not recommend them enough!

Am
Review №63

Absolutely great people, had a parted out/stripped MR2 shell with no wheels recently towed and they did a great job removing it from the property 👍👍

Vi
Review №64

Sheldon was great. Super quick and reasonably priced

Jo
Review №65

Needed a jump start for my car, technician was early, quick, efficient! Excellent service from start to finish!

La
Review №66

Ive been getting my oil change and repairs from Airpark Towing & Auto Repair for almost two years now. Every time they have exceeded my expectations. They explain everything. Their prices are reasonable, they are punctual and are willing to work with you. Will continue to have my car serviced here for years to come!

Ma
Review №67

I called Geico for a tow due to a busted tire & no spare. Nelson Diaz from Airpark Towing called me in less than 10 minutes and arrived on the scene within minutes, conscientious and with a mask. When he arrived, the 3 men from my family had just arrived. Initially, Nelson figured I didn’t need help & communicated if that was the case he could head out. I asked him to stay just in case but understood if he could not. Upon seeing my father’s hands bleeding from helping, and my brothers and father try various means. Nelson decided to jump in, brought his tools and proceeded to help finish the job. He did not have to linger 40 minutes, he did not have to help (especially because I didn’t end up needing towing) but took the courtesy and time to deliver excellent customer service, tools and help. He also provided accurate info. on the damaged tire and spares. Thank you Airpark Towing for hiring good Samaritans like Nelson Diaz who are professional, competent, deliver help and results speedily and don’t leave even prospective customers hanging. Always had a good experience with you all and this time was no exception with this true gentleman.

Ni
Review №68

He was able to come quickly, give me a jump and send me on my way.

Al
Review №69

Staple of the community. My family has used them whenever we needed a tow for the past 10 years.Leo helped me recently rebuild a strut for my truck.Good folks.

Le
Review №70

If you want the short answer: Great service, very good at what they do and I highly recommend them.My kid slid his car into a curb and damaged the front left wheel. Another towing company came to pick up the car. They somehow damaged the front wheel even more and then just left the car. The insurance company then contacted Airpark Towing who showed up an hour later. (Which is really fast because its snowy and there were a lot of accidents.)Jose was very friendly, professional and efficient. It was impressive to see how easily he was able to (in the dark) load a car with only 3 rolling wheels onto a flatbed truck. After he dropped off the car at the repair shop, Jose followed up with a phone call to let me know the car had been delivered and to thank me for my business.I rarely write reviews but just want to help spread the word. They do good work and provide great service. Highly recommend them.

Mi
Review №71

We were involved in an accident and the entire family was shaken up. The police arrived and then Sheldon arrived from the tow company. They all treated us so well. They were all so kind. Sheldon made sure everyone was ok and helped me get the kids into the another car. Its people like Sheldon that make the world a better place.

ze
Review №72

Very professional and punctual. Very knowledgeable about what to do.

Ro
Review №73

Airpark was professional and provided a great autobody service if you need a tow or body work or general maintaince I highly recommend them

Re
Review №74

I had a flat tire to deal with yesterday morning and called Geico.....Thank baby Jesus that they did not send out Custom Towing. I was met by Nelson who arrived earlier than the ETA provided by the dispatch. What a breath of fresh air. Nelson is professional, has a calm demeanor and a super positive attitude. He made quick work of my issue and put on the spare with precision and care. This experience definitely improved the day.

Cl
Review №75

Excellent customer service... no kidding.

De
Review №76

I highly recommend this company. When I got a flat tire, Nelson arrived on the scene and made me feel safe and took care of my car in a timely fashion. He was nice and approachable.

An
Review №77

Hi will go back when I need them they are the best

Ch
Review №78

This place is amazing! Highly recommend them 100% Amazing and friendly staff. Honest people to work with, definitely will use them the next time I need my car repaired :)

Je
Review №79

Professional, courteous, on time. Driver Chris Lewis was a pleasure to work with.

Pa
Review №80

Prompt, knowledgeable and careful in handling our 55 year old Mercedes roadster. They even cheerfully refunded the price for a service we ended up not using -- transporting an additional bulky hardtop for the car. Im a satisfied customer.

Fa
Review №81

Leo is an amazing engineer and he runs a flagship business.Airpark towing service has helped me out many times when Ive been stranded on the road. Ive had many experiences with Mechanic shops but Airpark Towing & Auto repair is at the top of my list.

Ta
Review №82

Towing companies often are the worst to deal with. However, Airpark is different. The place is amazing. Very friendly, honest, and reliable people. This is rarely said about towing companies, but their customer service is outstanding, to say the least. Thank you for your excellent work. Keep it up!

Ke
Review №83

After a mechanical failure, I was connected to Airpark Towing & Auto Repair by my roadside assistance provider. Nelson provided me with excellent service. He showed up promptly (about 15 minutes, as against the quoted time of 1 hour) and within 10 more minutes we were on our way. He clearly knew what he was doing. My car was expertly towed and unloaded at the dealership. Everything was done professionally. Should such service be needed, this business is recommended.

Ri
Review №84

My car battery died and needed a jump. Nelson arrived promptly and had my car started in seconds. Literally!!! He was very courteous, professional and knowledgeable. I highly recommend Airpark towing!!

Co
Review №85

They were very professional. The work on my van was wonderful after I was involved in a car accident. I would highly recommend. They walked me through the steps and were very friendly. 10 out of 10!

Fr
Review №86

Amazing service, quick and fast, all the people there are amazing and Airpark is the place to go to with anything you need for your car!

Al
Review №87

Incredible staff and great prices. Trustworthy, efficient, and highly professional. Airpark Towing has taken care of all my car needs from oil changes & detailing to fixing my bumper. One-stop-shop that is absolutely worth visiting if you need any work done to your vehicle.

Al
Review №88

Very quick and easy experience. I was connected with Airpark towing via my roadside assistance. Nelson arrived in no time and was very friendly and easy to work with. Highly recommend this company & love seeing employees like Nelson!

Ro
Review №89

Marcello and his team fixed a chip in a very complex paint color (Ford Nitrous Blue) that I was told would be impossible to repair by another shop! They did an incredible job and you cant even find the chip now! Their price was unbeatable too!

Br
Review №90

Quick easy service.Driver: ChristianTrip: 4.5 milesFee: $115

Ga
Review №91

Fast on time! 10/10 would use again!

Ye
Review №92

After I got a flat tire, Nelson was sent to help me. He was very fast, professional, and efficient! His arrival and work was so quick I was even able to make it to work on time! I will definitely be calling again! And Nelson is definitely a great asset to the team!!!

Ri
Review №93

The tow truck driver was prompt, professional and towed my vehicle and dropped it off at the repair shop with no issues. The you Airpark toweling!!!!!

De
Review №94

Totally transparent with pricing, which I really appreciate. The other company I called was not upfront about pricing at all, I had to ask 3 or 4 times before I felt I had all the info I needed. Daniel at Airpark Towing took the initiative and calculated the total price for me. Both staff members that I dealt with were super friendly and looking out for my best interest. Very impressed.

Gh
Review №95

Fast and reliable service thank you Nelson !

Si
Review №96

I had a great experience with this company yesterday. They were supper fast and efficient when it came to towing my vehicle. Luis acted in a professional manner and really made sure that the car was perfectly placed on the truck to avoid any type of damage. He was thorough and really made this stressful situation easy and peacefully. I definitely recommend this company. 👍🏼

Ja
Review №97

Had a terrific experience here! Needed to go in for an oil change and new brakes. They were able to squeeze me in that same day which was great because it only took a couple hours! I refuse to go anywhere else than to these guys. 5 stars!

Al
Review №98

Great team and fast service. Ive used their services for auto repair and loved the outcome. This was the first time in my life needing a tow. Jose was polite and made it look easy. Airpark will be always be the first to be called.

Al
Review №99

The shop did some repair bodywork after my wife hit a deer for our insurance. The work was well done, and when a tab popped out they honored their warranty and popped the fender back into place. Happy to work with them.

Si
Review №100

Airpark Towing & Auto Repair ROCKS!!!! I needed a repair for my 2017 Mazda 6 Touring before my vacation. Alex was able to repair my vehicle on a Saturday very affordably. My expectations were exceeded when my car was ready the same day! Also, the customer service was excellent! Dan pleasantly greeted me over the phone. Alex called me when my car was ready and I scheduled payment and pickup. Upon arrival to pick up my car, Alex gave me his complete attention, gave me his card, and a key chain and escorted me to my car.I would recommend Airpark Towing & Auto Repair to my family and friends!!!

Information
100 Photos
100 Comments
4.8 Rating
  • Address:19200 Woodfield Rd, Gaithersburg, MD 20879, United States
  • Site:http://airparktowing.com/
  • Phone:+1 301-987-0707
Categories
  • Auto body shop
  • Auto repair shop
  • Auto painting
  • Auto wrecker
  • Towing service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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