My experience I have Mercedes-Benz of Gainesville it’s usually pretty decent great customer service for the most part unfortunately this time I ordered the part and was under the impression I was told that bulbs would be included drove all the way from Summerfield And there is no bulbs in the box Could have ordered the same part online for half the price and then delivered to my door the next day but I go to the dealership expecting better quality and it just upsets me that I pay for something that’s not there it would’ve been a different story had they said that the bulbs was not going to be included the first place however they insured me that they would be in the box The person I spoke with in the parts department informed me that sometimes they come with it sometimes they don’t after I drove all the way there thank you that was greatly appreciated

Took my wife in so she could see models of Mercedes and Eric Corley assisted us in finding the right car for her. We werent ready at the time, however, we found the perfect car and after completing a previous financial transaction, we were fortunate enough to make our purchase. Eric was absolutely great and made sure all of our needs were taken care of. Will do it all over again with no hesitation. Thanks Eric

I have dealt with a lot of dealerships and this dealership is by far the best throughout the Country. I placed an order about a year ago and they came through with no hassle. Tyler made it happen and he is a man of his word. Get this, purchasing from Gainesville (I am located in Cali) was easier than purchasing locally.

I was traveling from Illinois to Fort Myers when unexpectedly I hit a big metal piece with glass on the road that destroyed my tire. I called them as soon as they opened and they were very understanding and could fit me in at 9 with their busy schedule for the day. I got there at 8 and they were very nice and got me in right away and had me on the road asap. Thank you so much for taking care of me and easing this situation for me Dillion!

I want to thank the whole team for helping me purchase my new Mercedes. My salesperson was amazing. Very knowledgeable, not pushy at all. I highly recommend asking for Julian Roig when you are at the Mercedes of Gainesviille. As for going anywhere else DONT!!!!!! They went above and beyond what is expected from a dealer. THE WHOLE MANAGEMENT TEAM WAS AMAZING !!!!! Mat Tesa, John Reeves, Alonzo (just the best service adviser you will ever come across) I think the whole team works so hard and does such a great job because their GSM Tyler Mayberry knows not just how to treat clients but also how to find the best of the best for his team. I cannot say enough about this dealership and the level of trust they have earned from me. I am naturally not a trusting person when it comes to purchasing anything. I do my research and often find that I am being told things that dont match my research. Well, I am happy to say NOT THIS TIME. I AM IMPRESSED BY THEIR HONESTY, HARD WORK, AND DEDICATION TO MAKE MY PURCHASE A HAPPY ONE.So if you still reading this my friend and you need a great deal on an amazing ride Go to Gainesville Mercedes ask for Julian. You can thank me later. If I sound like a commercial its because I really want people to know. I searched for three months to find my new ride. One dealership was too much and another not enough this one was JUST RIGHT!!!!!!!!And ladies if you dread buying a vehicle by yourself, dont worry this is the place that will treat you with respect and get a good deal from a trusted people.

Julian at Mercedes of Gainesville was such a great salesman! He was patient, friendly, forthcoming and very trustworthy. He went above and beyond. He made the whole car-buying experience very pleasant and easy.

Mercedes of Gainesville is excellent! I had an amazing experience buying from this dealer. I worked with the GM Matthew “Tyler” and Curtis who were great! Highly recommend! Will absolutely be back for my next purchase! They made the entire buying experience easy and pleasurable!

Had an appointment with Mercedes Benz on June 14, 2021 to check tire pressure and front door lock actuators for my 2008 C300. It cost me $209.72 to check the door locks to find out they both needed to be replaced. Parts $705.12 and labor $1,720.88 total $2,641.68. I did not do the repair, however I did find parts cheaper using the Mercedes Benz website. I also found a Mercedes Benz repair company in Gainesville (Star Import Service) they have been in business since 1984 and ONLY SERVICE MERCEDES BENZ. I had both actuators repaired for $1,214.20 total! $405.00 parts, $809.20 labor. Using OEM PARTS! I checked. I also had other repairs completed that Mercedes Benz recommend at a fraction of the cost. I strongly recommend not using Mercedes Benz for repairs as they gouge you on the cost of parts and labor. They are all nice and you do get a (free) cup of coffee but where the rubber meets the road its savings that count!

I got a smart car with a little bit of factory warranty left on it. Branden was really great helping me with the warranty work and Mercedes of Gainesville gave me free Über rides instead of having to wait at the dealership. Definitely would recommend this place for your smart car or any Mercedes product. Also they are dog friendly here which I think is great.

Service department is disorganized and I was told by Michael Szlachetka who is the service manager that my vehicle, which is a Mercedes could not get be repaired because I did not buy it the vehicle at that specific dealership. General manager should definitely consider who he wants to be the face of his service department. I felt demeaned and disrespected from my experience. Certainly the lack luster training and incompetent people skills should be addressed. Definitely not the quality standard that I am used to from Mercedes. I will certainly be filing a complaint at Mercedes-Benz USA against this dealership.

My experience with Mercedes Benz of Gainesville FL Service Department is the worst I have experienced. I was told that I should not expect quality customer service because my car was not under warranty. I have been for 8months for them to complete work on my car

I had a very good experience buying a Mercedes but at the day I bought my car, I wasn’t able to get my second key. When I tried to get my key couple days later, everything changed. I was told someone from service will call me and schedule a time for me to come back and get the key, but I have been waiting for 2 weeks but no one ever contacted me. So I contacted the sales via email to ask why I didn’t get any key and he said he will ask but again, no one contacted me. So I had to drive 20 minutes to come back and ask the sales face to face. He led me to the service and didn’t find the person who supposed to help me get the key and it seems he left already. And then he put a note in his desk and promised me to sit down and talk to the service person tomorrow morning and will ask him to call me. Not surprised, no one contacted me… so I had to come back the second time on Sunday, and wasn’t able to get my key again. I was told the sales person is not here today nor service. The customer advisor left a note on the sales desk to tell him I stop by and really need the key. I am still not sure when I can get my key. I wasted over 2 hours on just getting the second key. What a fantastic experience here buying a car and picking my second key at Mercedes Benz. If you decide to buy a car here, be prepared of that.

HI, Please keep in mind that August 2021 is the worst time to be a buyer (no supply insanely high prices) and its the worst time to be a dealer (no inventory, global steel and microprocessor shortage), a rare occurrence.I have owned about 6 MBs over the years and have dealt with the most prestigious deals in the country (MB of Manhattan, Rallie of Long Island, etc.). MB of Gainesville is by far and away the best buying experience Ive ever had. The entire crew is polite, very knowledgeable and incredibly respectful of time. No high pressure sales tactics and no overpriced add on tactics.No matter where life takes me my next car will be a MB from MB of Gainesville.Sheldon is the man......

My experience with Mercedes Benz of Gainesville was terrible. My car was not ready to purchase. It was being certified pre owner. They delivered the car to my home when it was certified. They delivered a car with a mechanical problem. There is a problem with the steering or suspension. It is very noticeable. If this car was test driven by a service technician he would have noticed the problem. I have received no help in correcting my problem. I’m sorry I did business with them. A lot of promises but no results

My experience since I purchased my car at Mercedes Benz of Gainesville with customer service has been a horrible one. Drake Moore sales rep. Ripped us off with a referral program deal. My car was taken in for service for a the rear window mechanical part wasn’t working. TJ service advisor said the car would be completed on Monday 10/4/21, my husband called and the car wasn’t ready. Today TJ advised that he doesn’t have the part, and was going to call an Uber so that we can pick up a car that hasn’t even worked on. No courtesy vehicle offered. No rental offered. Why I proceeded to call service department manager Michael Szlachetka who initiated the conversation with what is the issue? Didn’t care to find out what was going on and went ahead and started shouting that I didn’t even purchased my vehicle there that I bought the car in Texas? Does it make a difference where I bought the vehicle Mr. Szlachetka? I purchased the vehicle in this dealership less than a year ago. This “Manager” was rude, has no active listening skills, lacked emphaty and has no customer service skills. After explaining to him that we are both at work and due to underline health conditions I couldn’t take an Uber to pick up my car, his response was well I don’t know what to tell you, you will have to Uber like everyone else does? Why did he talk to me like he was doing me a favor I don’t know. If you need a car go somewhere else, this place is horrible, no communication, no organization, and if you are expecting great customer service most definitely this is not the place.

Ive made many car deals in my lifetime and this one was almost stress free. Angela was great! No high pressure tactics, just good business. Im from Lake City and our dealers reek of desperation. Cant wait to take my Mom there so Angela can help her buy something nice.

Sheldon is so wonderful. Great customer service every time. He truly goes above and beyond. Helps several people at one time and provides excellent service!!!

Noah and the team at Gainesville Mercedes are the absolute best. Completed my entire purchase on a Sunday and even the follow up service has been above expectations.

We had a roadside problem with our Sprinter motorhome in Ocala. They sent a tow truck first thing on a Saturday morning and took it to the Gainesville workshop. They fit us in, made the necessary repairs and we were back on the road by 3 pm. Thank you to the the entire staff at Mercedes-Benz of Gainesville.Greg & Beth Perry

I wanted to wait a few days before I wrote this email to allow Mercedes Benz of Gainesville to do what I feel was the right thing; that never happened so here goes. I purchased a vehicle from this dealership on Sunday and I coordinated in advance to fly to Gainesville to pick up the vehicle. The dealership volunteered to pick me up from the Airport with documents to sign for the car. After waiting 45 minutes curbside, I realized that no one was coming to pick me up. At that point, I decided to call UBER and they arrived and transported me to the dealership for $12.50. Upon arrival I realized the dealership had not prepared to pick me up or sell me the car. The vehicle required gas and cleaning. After waiting almost 30 minutes I me the finance offer to sign the papers. Outside of the salesman who was extremely helpful, the service provided by the dealership was horrible. My family currently owns a BMW, Porsche and now Mercedes so I have a good idea of what great service looks like for higher end car customers.Do you think that anyone from the higher level of management called to apologize for horrible service? NODo you think anyone volunteered to reimburse me for any of my cost including UBER? NOOn the bright side, I do not live in Gainesville and will never go there for service. Outside of the great looks of the building, my salesman and inventory of cars available, it all goes downhill from there.2 stars is for the salesman.

Julian Roig was professional and extremely smooth. Julian is highly knowledgeable. Customer experience was top of the line. I drove 325 mile and purchase a vehicle from Julian and his team just on the fact of how well he conducted the transaction over the phone. Julian had everything ready, and all the special request were done and met.Julio Perez was amazing and helpful. Well knowledgeable and filled with experience.Customer Services is excellent at Mercedes-Benz of Gainesville .

A big thank you to Drake and the whole team at MB Gainesville! I traded in my BMW X3 for a GLC300; they gave me more than I expected for my trade, worked with me to get to a price I was comfortable with, and have helped me learn the car. It’s my first Mercedes and anytime I have a question about something I text Drake and he helps me out right away. Highly recommend!

My husband finally buys a car for himself and Drake was a first class gentleman from the moment we drove up to delivering it to our house in record time. Service and kindness matters in all industries and this was very spot on!

Service is good, it’s a shame their ‘pick up and drop off’ service is so dysfunctional. If you live in the far end of Gainesville, you’ll be last on their list of pick ups, if your car is picked up at all. Our 2019 C300 was to have gone in for its second recall, but they never showed up. Wish they’d conveyed this to us before the car sat for the day.This is the second (and last) time they’ve failed us in this regard, using the same, recycled excuse of someone being out sick.

Bin and Tom were very helpful, patient, and got me the car that was best for me. Compared to the competition down the road, Mercedes is 10 times more friendly and straight up with pricing! Very friendly, non-aggressive, and patient is how car buying should be and that is exactly the service that I received!

Phil was so patient and helpful when I needed assistance today. He is awesome!

Very courteous sales team and professional facility. Highly recommend stopping by to anyone looking for a new or used car.

I received outstanding service from Julian. As a car enthusiast I appreciated Julians passion for vehicles. He was enthusiastic, knowledgeable, and friendly. He was not pushy, and for that Julian will always be top of mind when purchasing another car or referring family and friends.

Sheldon and Tom are the best here at Mercedes of Gainesville. They go above and beyond for customers and really provide people with a trusting and honest environment.

Was in Gainesville Florida and needed a tire or two for my Mercedes Gle43 as I noticed my tires are bald. Called this dealership service at least 4 times and left my info. No call back no anything. Terrible service. Glad my other vehicle is a Lexus. But still disappointed. 1 star is one too many.

Called service with questions about glow plugs and other requirements for my sprinter van. Mike in service told me that I should look for an online forum that discusses my question. I told Mike that I had already researched as much as I knew how to. He did not have time to investigate any of my inquires. Very poor customer service. Very disappointed in Mercedes of Gainesville. I will be going somewhere else from now on

Unfortunately our Sprinter chassis motorhome developed engine trouble on our way south. We pit stopped here om a Friday morning and Jude took care of us. Parts were overnighted, promptly installed and we were back on the road by Saturday afternoon. Enjoyed boondocking among the expensive cars. Thanks!

Bought my 2005 used CLK 500 from this dealer. The salesperson, Drake was very helpful providing a video walk around of the car, given that I was having it delivered to my home in Maryland. However there were a number of issues with the car not mentioned nor uncovered until it’s delivery. The passenger seat cushion was replaced and slightly different than the others. The vent on the back panel of the passenger seat was missing. More importantly the car had in fact been in a front end accident, but unreported on Carfax. However, any technician should have known this and mentioned to sales. As a result of the accident, the front end belly pans and tag bracket were missing.I was told that the car would arrive with FL temp tags, and MD tags would arrive later. Shortly after arrival, I was informed that to file for MD tags would require me to forward a MD safety inspection report. Upon inspection the car failed due to transmission pan leak, failed sway bars, alignment issues, and cracked engine mounts. These safety issues totaled roughly $2,000.Additionally, including the issues I was informed of prior to purchase, other problems discovered were a weakened battery due to corrosion, weakened trunk struts, and finally the left rear regulator for the convertible top broke after 2 uses, and required replacement.The car remained in a shop for 3 weeks awaiting parts and repairs, with a total cost of nearly $7,000. When I discussed my concerns with the GSM and forwarded the billing, I asked only that they consider reimbursement for the safety related issues of $2,000. When presented to the GM, the response back was no reimbursement at all.I believe that I was deceived as to the condition of this car and led to believe it was mechanically sound with MD tags on the way. As a result, I’ve spent considerably more money than I budgeted for.While I’ve never purchased a car online nor out of state prior, I expected better service from a certified MB dealer. This experience cost me more than planned, and as a retiree on fixed income was a bit painful. Their utter disregard for my concerns from a dealer was unacceptable and disappointing.As for this particular dealer I would not recommend them to anyone searching for a used automobile.

My experience with Julian Roig a sales associate with Mercedes-Benz Gainesville, was professional and extremely smooth. Julian is highly knowledgeable in the appropriate sales approach to my particular trade-in. If youre in the Gainesville area or interested in what your trade-in is worth, visit this outstanding dealership and the rest of the Mercedes-Benz team.

Michael in service did some work on my e350The alt and battery. He is fast and got the job done right the first time. I have to say outstanding first experience with this service.I will be back . Oh and my car was returned cleaner then when I sent it in 5stara all around and thank youMichael

Sexist and unprofessional. Lost a customer because you thought she would be too stupid. She is a highly respected psychiatrist too. Joke was on you!

Moved to central Florida recently, scheduled, through your website, a service appointment for the first time for Saturday, January the 16th. After driving for 1:20 hours from The Villages to the store, a young man approached me asking the reason of my visit, have an appointment service, I said. A man by the name of Michael Potteiger came out and said to me sir, are you waiting for the vehicle ? No, I requested a loaner was my answer, in a very rude way he responded: I dont know how you got the appointment for today when we dont have any openings, you cannot get your car service till next week, and I wont get you a loaner if you have a dog (showed him my dogs certificate as service dog). I have been a Mercedes Benz customer for the past 8 years, and, never was treated in such a bad and rude way from anyone within the organization. Shame on Gainesville Mercedes Benz for having such kind of employees.

Juan was my sales person he was awesome! He got me exactly what I wanted at the price I wanted all within one day. I’ve had my car a month now it’s PERFECT! The entire Mercedes Gainesville team is amazing! I highly recommend!

I recently visited Mercedes Benz of Gainesville for an annual maintenance service. As a part of maintenance, they replaced wiper blades. While going back home from the service center, I turned on the wiper with washer fluid and it left multiple scratches on the windshield.Next day I visited the service center and conversed with Mike Potteiger and his Manager. As Mike’s manager told me they just removed the old wiper and replaced with new one, I was sad to know to that after replacing the part service advisor does not ensure if new part is installed properly and it will not damage the car. They blatantly refuse to fix their mistake and tried shifting blame on me.PLEASE DONT TAKE YOUR CAR FOR SERVICING HERE IF YOU CARE ABOUT YOUR CAR!!!

Roger was amazing with my husband and I today. I left very happy with my new GLE 350 and everyone had great customer service. I will definitely be coming back for my next upgrade. If you want a smooth and great experience buying a car I suggest coming in to this dealer.

From the moment I walked through the door until I picked up my new vehicle the sales department was outstanding! Even though I was not buying a top of the line Mercedes I was treated as if I was. My client advisor Sheldon Campbell was personable knowledgeable and professional providing high quality service for all of our needs. He did everything he said he would do and quickly got our paperwork started. Eric was also very attentive and quick to show me the vehicle I was looking to purchase. Even the General Manager Elias Khalil asked if I was being helped and if I needed anything. I would definitely buy another vehicle from Mercedes of Gainesville and recommend them to anyone even if youre not looking to buy a Mercedes. They have a large inventory of an assortment of great vehicles at fair prices.GREAT JOB GUYS!!

Fast clean and super professionalMichael in service was my go to the o guy.He hit it out of the park with my car.Thank you

Sheldon provided excellent customer service and made the car buying process easy and hassle free. I would recommend Sheldon and Mercedes Benz of Gainesville to anyone looking for a new or used vehicle. I would defiantly buy another vehicle from him.

I met salesman Sheldon the last week of August 2020 told he I wanted a used E350 2010 to 2012 we arrived at fact that I couldn’t purchase the conventional way he then took me on test drive around the lot to tell me that he and a partner have their own business to help those that they feel deserve a Benz but can’t buy the conventional way but that it would take thousands down but I would be guaranteed to get the car of my dreams he had his partner Donald call me and I wired the 4,000 dollars the car ended up being a flooded vehicle when I complained they had the car picked up and refused to give me money back I am on the verge of losing everything as I have no car or way to get to work!!!Shame on him and Mercedes Benz for keeping him employed!!!!

I realize I bought a used Mercedes, but I based my purchase decision on the technical inspection of the service department. They failed to mention the rear suspension was leaking $1400, the paddle shifters were not operable $200 and the navigation system isn’t working $2000. They also gave me the car with only one key. So all I asked for was for an extra key considering all the extra expenses I had to endure since they did not fully disclose all the repairs that needed to be done. The young lady that was handling my registration responded but sales and service just blew me off. Not even an email or call. Very unprofessional, a key cost MB about $200, I waited more than 30 days for a response. It seems MB Gainesville doesn’t care about their reputation, I see many unhappy customers posting their frustration. Here is one more.

Let me start off by saying if you’re serious about buying a car and want a fair deal, that’s not based on gender or race; you’ll do well to stay away from this dealership.

I will drive from Tampa to this dealership, every. single. time. This is THE BEST dealership I’ve ever worked with and will forever be a customer if theirs. Ken Davis is an amazing, caring Salesman, and Eli is one of the best GM’s I’ve ever had the pleasure of dealing with. Service is also efficient, detailed, and they are on top of their stuff. You can’t ask for anything better!

Angie Monroe made the process effortless and quick. Super friendly and personable. Would definitely recommend.

I went to Mercedes of Gainesville yesterday to look at used vehicles. I was fortunate to get Sheldon Campbell as my salesman. He took the time to listen to what I was looking for and the price range I was interested in. He spent about two hours showing us different vehicles until I found the one that I wanted. He was awesome as was everyone else that I dealt with at the dealership. I would highly recommend dealing with Sheldon and Mercedes of Gainesville. I know when were ready for our next purchase it will be from them.

I had taken my Winnebago Navion rv Sprinter to MB of Gainesville to resolve a faulty fuel gauge while the vehicle was under warranty. The fuel gauge would never show accurate fuel capacity reading...often showing an empty tank when in fact the tank was 3/4 full. The first time in they replaced the fuel sending unit; however, the problem contined after the replacement. After several visits, each time the technician said their diagnostics computer said no problem exists. They never could fix the problem. The problem persisted over 12000 miles of travel. I had to use my trip meter to gauge when to get fuel.While on a road trip this Fall I called MB of North America venting my frustration and they offered a possible solution...take the vehicle to another MB dealership. After returning from the road trip, I took the vehicle to MB of South Orlando...guess what...they solved the problem on the first visit.After my experiences with MB of Gainesville, I seriously doubt I will ever return there for any maintenance or repairs.

Just bought a new GLE450 from Eric Corley at Mercedes of Gainesville...what a GREAT experience...talk about professional...he is both professional and personal and makes ya feel like family!! Super salesman a true asset to Mercedes!!

I bought a Mercedes Benz GLA250. Which was a great car buying experience for me.Salesperson Xu Bin very nice very patient and experienced .He very professional for Benz . He also helped me buy new insurance.Highly recommended!!

I just got last week my new car from Mercedes-Benz in Gainesville and it was amazing. There are an amazing people. I’m not just happy by buying from them I am also happy from their treating me it was so good. And there is amazing women her name Angela Monroe. She helped me a lot to choose my car and I am really thankful for her and meeting her in Mercedes I really remember her if you want any help. She is so sweet person and you will know when you meet her what I am talking about.

This is really an amazing place! I bought my Fusion here with the help from Bin Xu, and I have never imagined that the process will be smooth like this. He is really a very good man to explain everything I asked and took me to pick the car I like best. Oh, that Fusion is awesome and I love it sooo much!

I had my sunroof serviced for routine maintenance at this dealership less than a year ago and now they want $4261 to replace the entire thing. This estimate is based on what the service rep says “might” be wrong and should replace the entire thing. This is my second and last time going to this dealership. One of the service technicians said they do things that way because they’re the only dealership in town. So what they’re saying is they can charge what they want because they have a monopoly.

Curt Curtis is the best in the business. Professional, courteous, and makes us feel like family. This is our 4th purchase over the years. He went out of his way to procure the exact vehicle we wanted. Outstanding work. ThanksMack & Pey

5 out of 5 stars. I called 5 Mercedes Benz dealers within driving distance to where I live and these were the most knowledgeable of them all and the service was the best. We want to thank Tyler (Manager) and Curt (Sales). Many Thanks. - Eric & Kimmy from Summerfield, FL

Bought 2019 AMG GT53 from them in December 2020 for 120K, All the promises were broken, Service is so bad I would not even give 1 star, Took my car fro the second key and when returned after almost a week had all the grease stains on my expensive wrap I had on my Car, when contacted my sales men Drake, he said he will call me back to get those stains cleaned, Its been 2 days not even a single message, when I texted him he said he has to get back and again no reply, It looks like I did a big mistake buying from this dealer, They do not care for customer service as there is none

Our experience at MB of Gainesville was nothing short of exceptional! From the beginning, and throughout our entire process we were assisted by our client advisor, Curt Curtis. He was friendly, patient, respectful and courteous. My wife and I would recommend him to anyone!

Angela Monroe (Angie) is the best of the best!! After 2 years of me searching off and on for the right car (and probably 20 different test drives), we finally found the perfect fit and I couldnt be happier! She even sold my mother a brand new car the same week! Angie is patient, incredibly friendly, and an absolute pleasure to work with. She became more of a friend to me than a salesperson. I look forward to purchasing several more vehicles with her assistance in years to come. Thank you for everything Angie!!

Have no idea how the service dept is......they never answer a phone or respond to a message.....guess I will give my business to a different garage......must be nice to not need the business

My experience with MB of Gainesville began with a phone call I placed inquiring about a vehicle. Monica Pomar answered my call, her customer service was unlike any I had ever experienced. Monica truly cared about my needs, made sure you take care of every question I had, all while making me feel as if I was a long time friend of hers, not a customer shed never met. Monica made sure to find an available sales advisor for me and within minutes I was headed to the dealership to meet with my sales rep. When I arrived, Monica stopped what she was doing to find me so she could introduce herself in person. She greeted me with a hug, an ear to ear smile, and a customized gift bag that shed put together for me. Monica instantly made me feel welcome and at home with how much she genuinely cared about myself and all of the people she interacted with.

I felt pretty bad because of the impolite and rude attitude of the general sales manager, Matthew Mayberry.He may need an etiquette training for the further customers.The dealership was nothing not the best.

I had the best experience ever ♥️ Eric Corley was great and professional from the beginning to then end! We love our new Mercedes A35. Thank you ♥️♥️

Sheldon Campbell by far is the best salesman there. Worked with me for like 6 months in and out until he found the perfect vehicle we were looking for. Thanks alot for all your hard work

Fantastic Experience. I bought my AMG and worked with Kenny and Curt. They and all the staff could not have been more helpful. They are like a family, and they treat you like it. The manager, Eli, truly cares. I recommend this team in the highest regard. The best.

I can NOT say enough about Monica! After breaking down unexpectedly and having to be towed to the dealership, Monica did everything she could to ensure that I was taken care of. Her customer service was impeccable; she truly cares about her clients/customers. We need more people like Monica, those who make you feel like you matter, rather than just treating you like a number!

Curt Curtis at MB found me the perfect car and a great deal! No hassle. He did everything for me me. I just signed and picked up an awesome car. 5 star service in all aspects. I’ll be back for sure.

Thank you Eric Corley and the team at Mercedes Gainesville for making my first Mercedes purchase a terrific experience - and I absolutely love my new GLE!

We went to this dealership and had the most fun, no riff-raff haggling experience! Professionalism from top-down the entire staff...and folks just happy to see us there; as we were going through process and paperwork. The bottom line pricing is with in the standards of what the value of a vehicle is, therefore not over reaching on their part for the sale. I really recommend this place if youre looking to buy a MB.

I remain very impressed with this dealership. The friendly and casual atmosphere creates a less stressful buying experience. The General Mgr. David is very personable, as is Gary the Sales Mgr. Both are fine gentlemen. My one and only service experience was smooth and comfortable. The customer waiting area is pleasant. I have no complaints.

Dishonest service department, service writer said I needed new brakes and rotors on all 4 wheels on my 2016 S550. At the cost of thousands of dollars.. I didnt believe him based on my many years in the automotive business so I took it to another Mercedes dealer and he check my brakes and rotors and said, they look good, should last another 20,000 miles plus.The Honest Mercedes dealer was Daytona Mercedes. I wont be back to Gainesville, ever.

My Mercedes purchase at Mercedes Gainesville was nothing short of perfection.My experience with Larry Nero and the dealership on the whole exceeded every expectation.You can be assured you are dealing with consummate professionals that genuinely care about their customers.The process is stress free and restores your faith in car dealerships who traditionally have negative reputations.I highly recommend Mercedes Gainesville and specifically Larry Nero who treated me like family.Unique rare and refreshing.Kudos to you... You have earned my trust, loyalty and business.I look forward to my next purchase!!!

Eric Corley (Internet Sales Manager) & Julio Perez (Finance Manager) are the two best auto dealers / leaders I’ve ever worked with. For the record I bought a 2021 GLE 350 4MATIC. Eric and I negotiated the final transaction price over cell, Julio and I had a Zoom call (in this COVID time) to select extended warranty and prepaid maintenance plans. Seamless. And then to top it off, Eric delivers the car to my home an hour and a half away from the dealership with the pre-filled out paperwork by Julio. Amazing customer centricity. I never had to step foot into the dealership. (As I already have a GLS, MBs drive great.) World class all around quite frankly. I can’t say enough about these two gentleman. Ask for them whenever you’re buying a new Mercedes Benz. They set the gold standard and benchmark for Customer excellence. Thanks and congrats on being exceptional!

I have been a MB of Gainesville customer for over 12 years now. What keeps me loyal is not just the quality in service and brand, but more so the quality in relationships I have developed and maintained over the years with several team members. Every time I am there, whether for car service or just to pop in to say hi, the staff always goes above and beyond to make me feel welcomed and treated like family which I appreciate a lot. Roger Daigen has taken great care of me since day 1. I appreciate his excellent service and friendship. A shout out to Dillon, Alonzo, and Michael over in the service department also for taking great care of me as well. It is truly a memorable experience every time I arrive and leave MB of Gainesville! I trust in the team enough to refer my family, friends and co-workers to them. Keep up the great work!

Have a new 2020 CLA 250 and it has been in the shop multiple times. Also, the service department does not communicate very well. Every time the car has been there I have had to call and check on status of car. They always say they are running behind. I should not have to call them, they should call the customer with any updates. Also I have requested to speak to the Service manager and have not heard from him yet.

Angela Monroe was excellent throughout my whole buying experience. She is very much down to earth and listened to what I wanted. She went above and beyond to get me the exact Mercedes Benz that I wanted at an affordable price. Angela delivered first class service. I know that I will use her again in the future. I highly recommend asking for Angela when you go Mercedes Benz of Gainesville.

I was looking to get myself a new car and went to this dealership for a used car I saw online. I was surprised on the level of service I got! Javier helped me out and guided me by asking me questions that I didn’t even think of asking myself. He pointed me in the right direction when it came to finding the right car for me! I didn’t feel pressured to buy right then and there which was refreshing and completely opposite of what I was used to from past dealerships. I highly recommend going here if you want a very memorable experience.

Mr. Davis is the Guy. He assisted me with the Greatest customer service and he was there through the process from start to finish. I would recommend Mr. Davis to all my family and friends for purchasing a Mercedes. Top notch, second to none kinda of Car Consultant. Thanks again. Mr. Ken. Ms. Fort

Angela Monroe is the best! She was very sweet and easy to work with during my Mercedes GLA 250 purchase. She had my dream car delivered first thing yesterday morning as promised. She took her time explaining all of the features of the vehicle and made sure she addressed all of my questions and concerns. Thanks for everything!

We recently had a recall of the airbag on our 2012 Mercedes. The dealership was great in picking up our car from my work and giving us a beautiful loaner while the repairs were completed. But when my Mercedes was returned to me I noticed the next morning while driving to work that the wood trim near the air bag was cracked and broken and it looks like it was glued. I called the service department and no response. I text Alonzo and sent pictures. No response. Text him again days later he stated management would get back to us. This has been going on since March 26th, 2020. I am very surprised that the service tech who repaired the airbag wouldnt let anyone know that the trim got broken during repair and either let us know the cost of replacement or replace it since they broke it. Very disappointing.Mercedes Benz of Gainesville picked up my vehicle and brought me a nice loaner on May 1st. Repair/replacement of the dashboard wood was completed and my vehicle returned May 5th. But my review seemed to be the prompt to get this issue resolved. I appreciate the communication and concern after this review was posted.

This dealership is amazing to work with, especially when you have the opportunity to work with Ken Davis. He is genuinely one of the most nicest people I have ever had the opportunity to engage with.I live in a Washington DC suburb and flew down to Gainesville just to buy a car from Mr. Davis and the fine folks at MB of Gainesville.

I have been purchasing vehicles at MB of Gainesville for over 10 years. The main reason I keep coming back is Ken Davis. Unlike most salespeople that mostly annoy me, I keep returning because of Kens knowledge of the vehicles, his trustworthiness and all around good character. With technology of todays vehicles, I have many questions that I cant get answered by just looking at a manual. Ken always answers my questions with a smile. My entire family is now buying from MB of Gainesville because Ken (and now Cedric, the Sales Manager) is part of our family.

Worked with Drake Moore and was shown consistent excellent customer service. Highly recommended dealer.

I was looking for a car for quite some time, I found one of their listings online and I got a response right away from Andy. He was so helpful and really went the extra mile to make me feel secure in this transaction. He made it extremely simple and made sure I was taken care of. He had my car in Miami the next day. Incredible service, not like other dealerships!! Andy is the best! Definitely coming back here!

I was in need of new tires and Walt Jamison did an exceptional job guiding me through the selection and ordering process. His recommendation was spot-on. The Service Dept. did a great job. Walt provided me with a loaner, which I truly appreciate. He has followed-up with me post-installation to insure the new tires met or exceeded my expectations. Thanks Walt!

Excellent experience with Eric Amber who is more than helpfulWith helping me buy a used 2019 SLc for my wife and then helping me facilitate the car being sent to Utahpersonal service attention to detail five star 🙏 David Frankle Nd

Curt Curtis made my car buying experience smooth and enjoyable. He is friendly, helpful, and extremely knowledgeable. Their service department is also top notch! I would recommend Mercedes Benz of Gainesville to anyone looking for a Mercedes new or used.

I want to thank my salesperson, Eric Corley for all his help and taking the time to match me with the perfect car and teaching me all about it. Thanks to Eric this is my third Mercedes and I love my coupe.

I bought a Mercedes from the Gainesville dealership! The salesman Eric was so helpful all the way through the deal! He went above and beyond helping me and making sure I was satisfied with the deal! The customer service was excellent there and the people so welcoming! It was a great experience!

Angela Monroe was my angel in trading in my old Mercedes wagon for a gorgeous new one. She was so helpful in finding the exact vehicle that met my requirements. She is the best!

We had a great experience with Sheldon at the Gainesville location ! He was a wonderful sales man!! Thanks again we love our kia!! 😁❤

Car buying with a trade in can be pretty stressful, unless you work with an outstanding client advisor, who can still do it all with a genuine smile on his face at 8pm on a Friday. If you are looking for a very pleasant yet highly professional car buying experience, you have to meet Ken Davis. He is among the very few, who can truly deliver premium experience while buying a premium car. Making a choice can be a difficult, especially when you have plenty options and premium car dealers to choose from. It all comes down to trust, convenience and long-lasting relationships. I have been referred to Ken by a very savvy friend of mine, who has been working with Ken for years while buying cars for himself and his family. I am happy to join in as a new customer, and establish another long-lasting relationship with MB of Gainesville thru Ken Davis. In todays competitive market, it is a challenge to not only appeal to customers, but also retain them for years. But Ken Davis is a prime example that it certainly is possible.

My family and I have had great experiences buying our vehicles at Mercedes-Benz of Gainesville. Angie Monroe has helped us with all three—she is friendly, knowledgeable, and efficient (without pressure). Angie made sure that the vehicles that she showed us were good fits for our needs. David Osso (General Manager) was wonderful with customer service.

I had been looking for a while for a specific used vehicle, which I found at MB Gainesville. I contacted Javier, who does their internet sales, as I was searching from outside Florida. He promptly responded, sent information about the vehicle and we subsequently made plans to see, test drive and evaluate the vehicle. We purchased the vehicle, which was exactly as billed. Even following the purchase, he was fantastic at answering our questions and getting back to us promptly. Fantastic experience. Five Star!

I recently purchased a C300 from this place. Absolutely fantastic service from Mr. Bin. He was extremly helpful and patient when answering all my questions. Bin also gave me a student discount. Love my car!Update: I asked Mr. Bin a lot of questions about using my car. He is friendly and helpful as always. After-sales service is great!

My experience with Mercedes started out really bad but one person completely made me love coming to get my Mercedes needs taken care of here and that person is Monica Pomar. She was amazing from the moment she answered the phone until I came back to pick up my car. I just want to thank her for all she did to turn my experience from a negative to a positive.

Really appreciate all of the staff at Mercedes Benz of Gainesville. I have bought multiple cars here and always found them fair and reliable to deal with. While their color selection of new Mercedes convertible’s in stock are limited...they were able to get exactly what you want.I enjoy their coffee choices while getting my car washed and Kenny always calls wishing me a happy birthday.

David and Angela were amazing! When I was hunting for a used Accord I was not expecting to end up at a Mercedes Benz dealer ship. David made me feel comfortable and didn’t push my decision at all and Angela made me feel like I was right at home while making the decision. 5/5, we Will soon be hunting for an SUV for my fiancé and will definitely be back.

Had a wonderful experience purchasing my first Mercedes Benz. Angela made the experience the most enjoyable I’ve ever had buying a car! She went above and beyond to make sure I was satisfied and all of my questions were answered. Truly a 5 star experience!