I had the best experience ever, we when to buy a car for my Son, Mr. Clinton the salesman when about and beyond to find a vehicle to satisfy what he needed and wanted, patiently he show different models until he got what he wanted and needed.I was so impressed with his professional skills that I decided to buy a second vehicle for my self the very same day, Finance management explained every detail of my paperwork she was very professional and end up saving lots of money.Thank you very much from a very satisfied customer.

My jeep has been here for almost 6 weeks and the problem hasn’t been fixed. I came here for a leak in the passenger side of my jeep. They stated that changing the hinges and weatherstripping of my car would help the problem. I did as they said, and I payed 800 dollars. Then it rained one morning and the jeep passenger side was filled as if nothing were fixed. I immediately took it back and it’s been there since. My problem is that there trying to give me a quote for the fix and that they should’ve found the first time. It screams negligent work. Also it screams of fraud. Why fraud you may ask? Fraud because a service was charged but was not provided and fixed. Also on my receipt and in the there own system is says there’s a leak in the passenger side. There saying they can charge me since work was provided last time BUT that work didn’t fix the problem. If they would’ve found the original problem it would’ve been fixed and I would’ve been happy to pay for that. But I payed for something that didn’t fix anything and I have pictures of before and after so there’s no need to try to convince me there’s been some fix. Now there saying there’s multiple leaks to try and cover and that won’t stand since if they have tested it extensively the first time wouldn’t they have found that to begin with? Wouldn’t they have notified of there being more leaks? There’s no need for lies. I hope the owner see this. I understand the expert in leaks works only Monday and Friday but if you count the 6 weeks it’s been there. That’s 80 hours, that’s very unjustifiable. I really hope I can speak to the owner. If not a small court claims will have to be made. There are many infringing circumstances that y’all have committed but I wish not to take it that far.

You guys were great. Awsome service, got me in and out in record time. Keep up the good work.

Claudio and the rest of Hayes in Gainesville are top notch. They made the buying experience easier than I thought possible. I would definitely buy here again and will actively encourage others to do their business here too.

They offered fast and affordable express oil service for my Jeep. Friendly employees. Nice waiting room with quality snacks, cold and hot drinks, and comfortable chairs! I will definitely go here for my next oil change.

The service department and team here are great and Rick is awesome! In fact, I live about three miles from the Mall of Georgia location but drive up here instead. Very honest and reliable!

Ordered a part from the parts department. Part was just what I needed and arrived on time. This is great dealership. They service my Dodge Dakota, and have done some excellent body work for me. They have new and used vehicles at what appear to be great prices. If you have questions, go see them. The dealership has outstanding team members.

NEVER bring your vehicle here to get serviced, worst place you can come for service. I had my 2016 Jeep Patriot 4x4 towed there after hours on 10/21/2020 with a starting issue. Next day on 10/22/2020, I had my wife call since my work schedule is kind of hectic, and inform them that it was towed there with a starting issue. My wife went up there after she got off of work, to see if it was diagnosed yet, and they said that it was the Starter. They gave my wife a quote and I told her to decline it, and we will have it towed to our house to be fixed because I can get it fixed for a cheaper amount. We never agreed for them to start working on my Jeep, only diagnostic. After the vehicle was towed to my house, and I opened up my hood, they already started to disassemble my parts to get to my Starter, the air intake from the air box to my throttle body is completely missing, they took apart my throttle body from the intake manifold, and left the throttle body on my floor along with the bolts. Like I said earlier, we never agreed, to any work being completed, only diagnostic. They did not reassemble any of the parts that they disassembled. I was a service technician years ago, and when I worked for a shop, NEVER do you start work on a customers car without their approval. I do not recommend having your vehicle worked on here, so unprofessional for this to be a dealership, this is something you expect from a “Mom and Pop” service center maybe, but not the dealership, don’t bring your vehicle here. They need better technicians working on the vehicles in there service center.

Good customer service. Getting service see Spence. He’s great helped me through my whole process kept in touch with me the whole time and gave me constant updates.

Rick in the Service Dept was freindly and very responsive with return calls to me.My Dodge Ram has 257,000 miles on it now. It isStill a great running truck. It started stalling out occasionally while driving. The computer would never provide a diagnosis of the problem. Hayes Service Dept had to do a lot of work to discover a wire that had gone bad. Running the road again.Thanks for the good work.

I had a small accident with a baby deer that turned into a bigger problem for my air conditioning. Zach and Frazier were so awesome in the body/service department! 10 times out of 10 would recommend them for all your body/repair needs! I appreciate how patient they were with me, I think I emailed everyday and they never got annoyed with me lol!

Hayes is the place to go for inventory, repairs, and above all customer service. Josh took care of our every need in a professional and expedient manner. My wife and I couldn’t have had a better experience.

We were stuck with our Ram Promaster RV. The electronics were acting up. We were referred to Hayes Chrysler, Dodge, Jeep by someone in Mountain City. We were staying in a State Park nearby, us being from Florida had no idea where to go. When we arrived at Hayes in Baldwin, we were met by Shane, the Service Manager, who reassured us that we would be looked after. They did; it took a couple of days but they solved a rather complex electrical issue. Thank you Shane, and all the folks at Hayes Chrysler Dodge, for getting us back to camping.

Great vehicles onsite and fantastic sales/finance teams. Worked with Brett and was extremely professional and met all our needs. He made the car buying process easy and pain free.

Stephen was great to deal with... Quality family owned dealership that treats you like and extension of their family... smooth and easy...

My salesman Josh, Sean in ordering, and Ruben in finance, all treated me very well. It made my new purchase an excellent experience. I special ordered a high end muscle car that is normally not in stock. It arrived earlier than expected and the whole team were great at meeting my rather picky criteria! I have purchased a couple of vehicles from Hayes over the years, and have always been pleased. I will continue to trade with them in the future. Ask for Joshua Ayub in sales. He is knowledgeable and helpful, without being pushy. He will treat you right!

Quick response, quote was $1,000 cheaper than others. Fixed my car within the time frame they said. Great communication.

Since 2011 I have purchased three new vehicles from this dealer and have always returned there for the maintenance of all three. I was pleased with the purchases and the quality of the services provided. The service department has always done an excellent job to make sure my needs are taken care of and I always arrange my service visits with Brittany who does an outstanding job.

The service department (oil change) has always been great service I give th em 5 stars. The service department where u get car fixed I give them one star!!! I had appointment 3 times times didnt even look at my car... I finally took it to somebody else to get car fixed.... very happy with the service at other place and a better price than I would have got at Hayes.I wont ever use that department to get my car fixed.

As always, I had a wonderful experience at Hayes. My car was serviced and even washed expeditiously! All my questions were answered, and the parking assist feature was even demonstrated! Hayes is the best ever!!

Great place. Fast and professional. They replaced my back windshield and did an awesome job.

Great experience from beginning to end. Lexi at the desk in the collision center is truly a joy. You can tell she really enjoys her job. Very friendly and customer oriented.I received two estimates - yours being the better one and the work was done faster than originally expected and exemplary. Thank you so much!Hopefully I will not have need for a collision expert again but if by chance it IS needed, I definitely know where to go!

First off when I dropped off the guy said he had my info even though I had said Ive never been there and I only gave him my phone number..my mistake though I should have pressed harder and made him read all the information to me before I left but needed up they had my car under someones name Ive never even heard of so that was confusing. They said I had a hole in the radiator even though the jeep never ran hot even after driving 3 hours with the check engine light on. Yes I carefully watched the temp gauge the entire way home. They charged $1,009 for a new radiator which everyone I know has told me is about double what I should have paid and that was with a Discount as the service rep told me. So idk how much it would have been with the Discount but over priced for sure. They also told me they had a 2:30pm appointment the day I dropped off my jeep at 8:30 am however when I called around 4pm to check on it they said I didnt have an appointment and they didnt get to it so I had to leave it over night. Bad communication and over priced but my jeep is running and the check engine light is off for now.

I had scheduled a specific time for my appointment and they got me in and out in record time. Great service team at Hayes in Oakwood.

SO GRATEFUL FOR HAYES CHRYSLER DODGE JEEP RAM DEALERSHIP IN GAINESVILLE!!! THEY KEEP MY DAUGHTER’S JEEP IN TIP TOP SHAPE FOR VERY LITTLE OUT OF POCKET!!! THEY TRY THEIR BEST TO SAVE US MONEY!!! I LOVE THE LIFETIME WARRANTY I BOUGHT TOO!!! SAVES US SO MUCH MONEY!!! PRAISE BE TO GOD!!! HE IS SO GOOD!!!

Hayes cares about their customers I bought my truck in June of this year. They took care of everything they were suppose to. I recommend Hayes to buy your next car truck or jeep

The service department at Hayes in Gainesville are, without a doubt, the best in North Georgia.Haylee was our advisor and she was a great communicator and took time to listen to our problems.Our technician was fast while through. I reviewed his work and it is perfect. 1 week later and no issues.Thank you to everyone that assisted with completing the needed repairs to our Ram 1500 Ecodiesel.

Spence in service is The Very best!! Had a new motor put in my Hellcat and he made the Experience very much enjoyable and way easier on me during this process!! I appreciate everything he did for me. My Forever a loyal Hayes dodge in Oakwood kinda Guy!! Thanks so much again

Shout Out To Clint Reed During This Crazy Market I Called About A Ram 3500 And He Had Me One The Next Day On An Amazing Deal And The Buying Process Had Me Out Of There In Less Than 30 Mins…Excellent Service Over There At Hayes

I purchased a jeep and worked with Clint Reed and he was amazing! He answered every question I had and was very responsive. Communication was amazing and loved the atmosphere of the dealership. If you want a salesperson who is nice yet super professional and gets the job done in a timely manner, ask for Clint. The best experience I have had by far with any dealership. Thank you Clint!

I was told by the customer service representative not to use their car cleaning service because it was not very good. I regretted having purchased the 4 services contract, besides been a good deal it was convenient to have my truck cleaned all in one stop. Will never come back after I use the 2 reminding services

It is a nice Cherokee, my friend recommended me there and I got my first car in my life! Great environment, friendly specialist, nice car.

I was treated very well by both the sales staff and service .After the purchase I was called to inform me that they had not had time to replace the fuel pump which they determined was causing a hesitation. I dropped the truck by he next day and they even gave me a ride to the local golf course. Had a good round then went back to pick the truck up. All went well.

Once we made up our mind everything went fast and smoothly. Salesman Jonathan Varner and John in the finance dept are nice guys to deal with. I would definitely do business here again !!

Great service. Faster than anticipated. Right within what they estimated. Bravo!

Clint was very helpful and friendly with the process. The whole experience was fast and the whole staff made me feel comfortable and not stressed at all while buying my new jeep grand Cherokee. Thank you for making it so special.

Took care of the problem quickly. Service staff are great and communicate very well.

Truck was able to get oil change and tire rotation quickly but other items asked for were told they didnt have time due to being overbooked.

Great experience this last time I’ve been here! Thanks

I could not be more pleased with my service from Cory Robb at Hayes Auto in Oakwood Georgia. He worked very hard to find me the vehicle I was looking for. He is the kind of salesman that is not pushy just want you to be happy with your vehicle choice. I would recommend him to anyone that’s looking for a new vehicle. Thank you so much Cory Robb for all your help. I love my new Jeep grand Cherokee!

The service was amazing I showed up an hour earlier since my other appointment was canceled. They were so polite and immediately took care of me. I was in and out in under 40 min.

I had a very good experience with this dealership. I drove from out of town to purchase a preowned Lexus. My salesperson Tracey and my finance guy Reuben were top notch. Thanks for taking care of me.

Quick, fast, and very professional! My salesman Josh really takes pride in his work!

Carried my 2016 Jeep Wrangler in for service. Service was quick and professional.

I came in for a recall repair. I made an appointment on June 15th for June 23rd. I arrived about 8:30am and was told it would be about 2 and a half hours. About 45 minutes later I was told they didnt have the part in stock and I would have to come back on the 24th. I arrived about 8:30am and they started working on my vehicle right away. They installed the wrong part! A light came on when I start to leave. They checked it and realized the wrong part was installed. They installed the correct part, and I finally left at 11:55am! Other than the above everything was good. Very nice people! Very apologetic.

My experience in the service department was great! Communication was good and my appointment didn’t take very long at all! The staff was friendly and helpful!

I went and the service agents and mechanics initially seemed confused on who was going to serve me, but once they searched my appointment. They experience improved. The changing of a light bulb took an hour, but the service was good.

The Hayes dealership in Gainesville did an excellent job. It only took them about 20 minutes to replace my lower beam headlamp. The cost of labor and replacement bulb was only $47. This was truly honest and efficient service. The Hayes dealership in Baldwin wanted to charge me about 25% more for the headlamp and the labor to install it was quoted at $190 since this service department thought it would be necessary to remove the front bumper cover to replace the headlamp. I appreciate getting honest, fair and fast service. The staff at Gainesville seemed truly striving to deliver great service!!

I was referred by a friend and told I’d have a pleasant experience at this dealership. I walked in to buy a car and left without coming to an agreement on the price of the car. It is what it is. Thirty minutes after leaving the dealership the price of the car was reduced by 2000$ online. I stated to the salesperson how that was unfair and poor business practice because 30 minutes prior I was negotiating at a list price of 2k higher. The next day the manager called and said it was his mistake and that he didn’t care if the car was listed for two dollars online, he wasn’t going to negotiate any further with me and the hung up. The salesperson V was a nice guy though.

I cant say anything negative about Josh. He was an awesome salesman. He is very informative. Glad we got him.

Not a great experience. I was there for 4+ hours and I did not feel like I got a good deal. I wont be buying from there in the future.

Tracy is the BEST! This is the 3rd vehicle I have gotten here. She makes the process so easy! I told her exactly what I was wanting to do and she made it happen! Absolutely wonderful!

The body shop did a wonderful job on my car

Local Hall County loan officer here. Buyers beware...if you use your local bank vs taking their financing, they will not accept your check. They are forcing you to take higher interest rates vs using your own financing. They even told us they would turn down a check that wasnt written from one of their banks (the ones that let them charge higher interest rates). Bad, money hungry business practices, not in the best interest of the consumer. Theyve lost two deals because of this from people that Ive talked to alone.

Excellent customer service. Hope you guys keep it up like this!

Were able to get me in on short notice and handle my emergency issue quickly and fairly.

I hate to leave negative reviews, so Im going to tell you the good things. I was given the keys for a test drive without waiting. The salesman was kind enough to give me information on 3 vehicles. I did purchase a beautiful Ram 2500 from this dealer. They were able to answer all ofy questions regarding the truck. The salesman was friendly.

Absolutely great service. Service advisor Spence went out of his way to do everything he could to get my truck done quickly. I love my 2020 Ram 1500 and having it serviced here. 5 stars for Spence and Hayes.

Rick the service advisor and technicians were great. I had an issue with the drive shaft on my truck. I made an appointment and only had to wait a day to get in. They diagnosed the problem, ordered parts, made arrangements for outside services and my truck was ready to go in a couple days.No complaints there!!

Go see Tracy! She is genuine, honest, and knowledgeable. She helped us find what we were looking for, and went above and beyond. She tracked down an additional key fob and mats for my truck. If you want someone trustworthy, go see Tracy.

Tracy was amazing! This is my second vehicle purchased from Hayes in Gainesville. I look forward to purchasing another vehicle from them in the future.

This is the second time I have purchased a vehicle from Hayes. Another smooth transaction. I would highly commend them and Ritch my salesman. He is definitely a Jeep Expert.*After using the service department, I have to change my 5 star review to a two star. Their service department here is terrible and lacks communication skills. Starting with the manager and continuing all the way down to the personal making appointments. They do not listen to their customers. Because of the service department this dealership has lost my future business.

Very good experience. This is our third vehicle purchase from Hayes CDJR. Our salesman, Clint was very professional and courteous.

Everyone was so sweet and on point with their professionally. They worked hard on making sure I got my vehicle. I absolutely love my truck! Thank you all so much for making me so happy waking out the door!

I absolutely loved how professional and fast they were with my Chrysler Pacifica. It was just an oil change but they were very quick, nice and professional.

Did not accomplish what I made an appointment to do..... first of all the service clerk did not reserve my timeslot like he said he would when I called and nobody knew I was coming.....Everybody denied talking to me it was only when I said I called on a Saturday That the service clerk just happen to remember ...yes I had called.... then I wanted my GPS updated... he had told me how much it would cost and how long it would take but when I got there after a 45 minute wait they couldn’t do it the only thing I got accomplished was an oil change which I had already paid for because I bought the service plan....After coming home and trying to order it online it was then that I realized that the product for my car was on recall but nobody told me that at Hayes .... I spent my time on the computer To find this out after making a telephone call and waiting 45 minutes at Hayes

Jeep has been there for more than 6 weeks issue still hasn’t been solved. Charged me $800 first time around and didn’t fix the issue and they’re charging me again for what wasn’t fixed in the first place. Do yourself a favor and go somewhere else for Jeep needs!!

Nick was very patient and helpful throughout the entire process.

I’ve gone here several times to get my oil changed and tires rotated. They do a great job at taking care of you in a professional and timely manner. Will continue to bring my cars here

Super job! My Jeep looks great and was wonderfully detailed when I picked it up! Would totally use them again!

Brett was easy to deal with and did not put the hard sales push that others dealers do. I would recommend buying from Brett and Hayes to my friends.

Kenneth was truly an amazing person to work with in acquiring my Jeep Grand Cherokee. My husband, Andrew, and I live 9+ hours away (in Florida), and Kenneth was always available answer any questions we had and communicated very quickly, clearly, and was very personable. He made this process so incredibly easy and was positive and helpful throughout - staying in contact with us for 2 weeks as we worked out the details of purchase and pick-up from out-of-state. Kenneth was even nice enough to offer maintenance consultation if necessary to our local Jeep dealership. Our experience truly could not have been better, and WE LOVE OUR NEW JEEP GRAND CHEROKEE! Thank you so much, Kenneth and Hayes Chrysler Dodge Jeep Ram!! :)

These people treat you like you are nobody they do not stand by their work I had airbags to deploy while driving down I-95 I was NOT in an accident they just deployed while driving after Chrysler repaired a recall on those same airbags in 2018 then in 2020 they just deployed while driving. Only by Gods grace and Miracle no one was injured but Chrysler would not make it right they refuse to help me they refuse to give me a rental they refuse to do anything these people should be ashamed of themselves!

Great place for service, my oil change and tire rotation only took about 20 minutes from the time I drove in. Great service.

Terrible! Dropped my car off for repair. Spent over $900 and didnt make 10 minutes down the road. My car was doing the same thing it was when I dropped it off. Now its sitting on the side of 985, thanks guys!

Mr lambert was a great help.

Go see Jonathan Varner. He’s the best!

My wife and I were searching nationwide for our next vehicle and came across Hayes and our vehicle on autotrader . I called and Cory Robb went to work immediately! We had a deal the next day ! Ruben in finance got all the paperwork that day .They delivered the truck to North Carolina from Georgia a few days later . By far my best car buying experience in 30 yrs . No hassle, no frustration !Great job for the team at Hayes Chrysler.

Spence is just fantastic to work with in service! He will go the extra mile to help! Just a great experience

Waited 7 months for new key fobs(they were on back order). I know they cant control that so I can understand but they keys had been sitting at the dealership for a month and no one called to let me know I had to. When I went to get the new fobs activated to the truck they only sent 1 when 2 were on order. Now they are saying because Im out of warranty I have to pay for the other fob. Im not paying for another fob because of their mess up

Professional! Knowledgeable! Fairly priced. We had several bad experiences with another Ram dealership so this was a nice change of pace!

Great service as usual. Made a same day appointment for service and spent less than 30 minutes at the dealer.

The entire Hayes group knew that I was buying this car as a surprise for our son! They were as excited about it as I was! Ruben had me in & out of the finance department in no time! Tracy went above & beyond to get the Certified Jeep ready for pickup! We will definitely be back to Hayes!

Everything was fine with me no comments thank you

Me. Brittany, was the lay who helped me and she was extremely thorough talking to me. And helping me understand. I asked so many questions and she was so willing to help with a smile at that. Thank you! Worth going back for any service needs.

I dropped my car off last week to see if there was a wiring issue, since then i haven’t heard anything. i’ve called multiple times and haven’t reached anyone. nobody has reached out to me to provide any details or updates. from what i’ve read from other people they’ve had the same experience. wont be wasting my money here again once i FINALLY hear back and get my car back. ridiculous.

Very pleased with the service and treatment from staff. Britney was awesome.

Hayley was prompt and attentive. Quoted accurate prices and accurate completion time. Highly recommended. Be sure and ask for Hayley.

I will like thank Mr. Josh in helping me select the best choice on a jeep. Great man hope to continue our business.

Jorge was my check in guy. Super nice, friendly, and helpful. Clearly he likes helping people and enjoys his job.I had several issues going on with my Jeep. The air was not cold. Jorge let me know that it was not just a simple squirt of Freon (telling my age now) but a two hour process. It was also $160. However, they ran it through my warranty and it was covered!!! I was happy.

Oil change and tire rotation and balance in and out in under 30 minutesExcellent service

Went to pick up a friend’s Jeep from the dealership and the same interior piece he dropped it off to have repaired fell off when I shut the door. I brought it back in and they wouldn’t even look at it because I wasn’t the car owner. He just dropped it off again to get it and his radio/ back up camera fixed (again) and they refused to fix either issue because they had fixed it before. I am not, nor will I be a customer here my experience was noteworthy enough for me to leave a review of my/ his experience.

Brett McNeill was awesome in every access of my Jeep purchase. I would definitely recommend Brett. He was very knowledgeable and sincere

I have purchased many cars over the years and my experience with Hayes was quick and easy. Tracy was an awesome person to work with and John in Finance was very efficient and helpful.

Took 4 days to get car repaired. Had to order part. Operating well for the past couple of days

Weve gotten two great vehicles from Hayes, assisted by the amazing BREANA for both vehicles.My husbands Grand Caravan was the first vehicle that wed purchased and we can honestly say that it was a thoroughly enjoyable experience from start to finish!Who can say that about buying a car, and actually mean it?! Well, we sure can!Shortly afterward, a few months later, I needed a replacement vehicle for myself when my trusty 02 Chrysler T&C had finally had enough...but, with having over 350,000+ miles on her, I really couldnt complain!I knew that I wanted another Chrysler vehicle (theyve treated me well so far) so we knew immediately where we were going to look for my vehicle...and again we can honestly say that we are very happy that we did.At this time, weve had both of our vehicles (one is a 2015, the other is a 2017) for over a year now--maybe even closer to two years) and were *still very happy* with both of them!We love our vehicles; they both look great and they are still running great!Thank you to Hayes for having such wonderful salespeople looking out for us...Im lookin at you, Miss Bree!😊And thank you for making sure that your customers receive good, quality vehicles.Whenever were ready to purchase another vehicle again, we will definitely be Headin to Hayes!!😁

Everything was first class! Drove an hour and a half, one way, to do business with them again. Tracy Bryan is simply the best. Her thoroughness and follow up are phenomenal. Exactly what you’d want in someone representing you.

Had some warranty work done and Josh went above and beyond to accommodate me while my truck was in service for two days. Thanks for the friendly and speedy service! This will now be my new Ram location!

Completely happy great dealership would definitely recommend

Took my 2019 Wrangler in for basic 20k service. Job was done quickly and the folks were friendly. I recommend Hayes!