Antonio and Brian were great. I arrived and the vehicle in the color I mentioned was already backed in at the curb ready for a test drive. They gave me a fair trade in on my jeep and stepped me into a wonderful loaded out Rio. I arrived and it was raining and a young man named Sammy met me outside with an Umbrella and escorted me to the building and also walked with Brian and I as he showed me around the vehicle . Great pricing, and I absolutely mean it when I say the customer support is phenomenal and I would recommend them over anywhere I HAVE EVER BEEN. While I was finishing up the paperwork they even made sure the vehicle was full of gas. The next day they checked on me to assure that I arrived safely home, and that I was still satisfied with my vehicle. Looking for a car ? Look no more. This will be your first and only stop!

Hello, other viewers .. Jenkins Kia of Gainesville has wonderful intelligent advisors. I worked with Melissa and Joseph before. They are great advisors. Furthermore, I wanted to try working with the advisor Kristian and she’s awesome!! She explain to me why the orange light was on my car and made me feel that my vehicle was going to get taken care of. :) I believe it’s called a check engine light. Moreover, the issue was fixed and I’m happy I had such a great advisor.

The service department was amazing! I came in for a routine oil change without a appointment and they went above and beyond for me! I had treesap on my car that I tried for weeks to get off and they got my car spotless when they didn’t even have to. So great full for my amazing experience with the service department at Jenkins Kia.

Joshua was so pleasant! I stopped by without a appointment to get my oil change and I was in and out within a hour! Super friendly and informative 10/10 definitely would recommend

Ryan is the absolute BEST salesman very patient and highly professional he’s recommended for any services!!

Thanks to Tony Kasper and his group in the Service Department for all they do to make sure their customers receive top notch service and in a timely manner. If there are any questions or issues with customers understanding the services provided, Tony takes the time to greet, meet and explain service, costs, etc. Thanks Tony for making every customer a priority.

Hey yall went to jenkins kia for service left in a nice new van! There sales team (sammy) ! Aweome guy will take care of you and actually cares about you and including your pockets!! I would definitely recommend going to check them out !! Dont go to a used car lot to get screwed. Go here !!

Very friendly service. Ryan, sales associate, is SUPER knowledgeable about every vehicle on the lot! Very impressed by him. Really like Chris, in finance. Has a good vibe and tons of experience! He can make things happen quick!

This location is not the place to go if you need maintenance. I brought my 2012 Sorento in for a basic alignment and was told the vehicle was too rusted to perform the alignment and the best course of action would be to buy a new vehicle.The vehicle was up north and has some natural rust from winters, but not extensive at all as it is well taken care of.I brought the vehicle to Firestone who had no problem performing the alignment. Worst of all Kia charged me for the inspection of telling me they couldnt do it.Dont use this location for vehicle maintenance. They want you to buy a new vehicle when it is not needed.

I came into look at a Kia Stinger, knowing it was pricey but wanted to check it out anyway. Ryan was very patient with me and told me in detail about the car. My credit portfolio is not too full so I couldn’t get a bank to give me the loan. However, Ryan and Mike took the time to sit down and tell me a great few steps to work that credit up. I went to look at my dream car and while I didn’t leave with it I left with a new K5. Great car, and can’t wait to come back and get my Stinger. Scotty made the closing process super fast and easy.

3rd vehicle purchased here. Anthony and his team are great. They have many stores to find what you want. Its a Kia dealership that makes you feel like your buying a Lexus. They appreciate there customers. I can not say enough about this team. Hence my 3rd purchase. Im a true critic of customer service having been in sales for 28 years. Regardless of make or model treat yourself right and give them a call. They will treat you right. Thank you Gainesville Kia.

The folks at Jenkins Kia are wonderful. Joseph, our service advisor, and Tony, the service manager deserve A+ ratings. AC not blowing cold and broken electric window switch brought me to the dealership earlier this month. Joseph learned that I had purchased a warrant package on my 2015 Kia when I purchased the car in 2019. The repairs cost me $50...yes...a $1284 bill became $50. My advice, buy the unlimited warranty package when you buy the car. Jenkins Kia is excellent at customer service. Thanks to all of you.

The staff is very knowledgeable, friendly, and extremely helpful. They take the time to listen and they make sure they understand the problem, before doing any work. Communication throughout the process is also exceptional! Great work!

Melissa has always went above and beyond when I come in for routine maintenance on my car if I was just reviewing her she would get a 5 star rating, with that being said the people actually working on the vehicle, more often than not mess something up and I have to go back the very next day to have it fixed. Just yesterday I went and had an oil change and three rotation, this making I woke up to a flat tire. So instead of going into work I have to drive 50 miles to have them figure out what happen. Same thing happened about 6 months ago and it because the valve stem was messed up.

As a first time car buyer I was scared beyond belief, I’ve heard nothing but horror stories about car dealerships. So when I say I would recommend Kia of Gainesville to anyone interested in buying a car, I mean it from the bottom of my heart. Dustin was an absolute angel, and genuinely took care of me from start to finish. You can tell when someone knows what they’re talking about and not just trying to get over, and Dustin was thorough and genuine throughout the entire process. If you’re interested in getting a new car or used car, I’d highly suggest going through Kia of Gainesville and ask for Dustin if possible.

Melissa, Service Advisor, was extremely helpful and patient in getting the issue(s) with my car addressed. She as always provided A+ customer service.

I paid to rotate tires and align the wheel of a car I recently bought. The front tires seemed towards the end of their life.I didnt think to check to see if they actually rotated them. They didnt. The technician, who seemed more like a sales guy, reassured me the front tires had plenty of life on them, and they rotated them.Those same two almost-bald tires are still on the front. What a fool they have made me indeed.Whether they intentionally charged me for services not rendered or the guy was just clueless, who knows? Either way these are scam artists. I reminded them about 50 times my care is battery electric, and they still try to sell me an oil change ...I pray nothing happens to my car that actually requires me to take the car in to them. I may have to go out-of-town if that happens.

I gave four stars but taking one away due to service department and some employees throughout.After having the new 2022 Kia Soul for 3 days it sat in service for three days. I sat in the waiting room for over 4 hours with no communication. Horrible service. Had to come back in person on the 3rd day and get a manager involved and not the service manager, as he is the problem. I felt like my sales person even blew me off. The only person that knows real customer service and how to take care of a problem is Christopher the Finance Manager. Christopher you are amazing and truly and customer service people pro!! Let’s hope we don’t see each other again though for a while.Down to one star now. Went back to cancel my warranty and gap and service contract I paid extra for.GOD it is mind numbing how rude and mean you are. Like to take the money but are SOB’s to give any back. You DO NOT care about customer first. What a mistake buying from you!

It was very good like always, customer service was great and the young lady was very much good to me every time I come to service my car. If you please pull up my receipt you will see where I will come for her to wait on me mostly all the time. She know me and my car really well.Please again thank her, I prefer to have her to wait on me when it is time for me to have service on my car.

I wanted to recognize Noah Denson, a new sales man at the Gainesville Kia location. He was wonderful every step of the way when purchasing my 2010 Kia Rio and even got the price down and negotiated and worked everything out to my standards. I really appreciate the wonderful business here and would gladly recommend anyone when needed. Thank you Noah and everyone else at Jenkins Kia in Gainesville!

I just wanted to shout out the service team! Melissa was amazing. She was so friendly and explained everything! She made me feel so relieved about the whole car issue and reassured me that it would all be ok. I definitely will be bringing my car back to Jenkins again!

Phenomenal experience with Jenkins Kia of Gainesville. Easy process and they got me beyond what I originally expected. Nothing but great things to say about everyone, especially Mariah! Will absolutely be returning in the future and recommending everyone to them.

All of the employees were amazing there number one all the way ask for Ryan he is so sweet .Am glad i went there Thank you we love our new car.The friendship there is great. The Germans

Clean environment; courteous and efficient staff; I have been there twice since purchasing a KIA Soul and have been most appreciative of the professional service for both the wellbeing of my car and for myself. Its a good feeling to be able to trust those upon whom one depends. My car and I thank you.

My buying experience at Jenkins Kia was the absolute best I’ve ever had over the years. The entire staff are friendly and professional. Mariah was very helpful and was always able to answer any questions I had. I did not experience any pressure and Mariah was determined from the start to ensure I was comfortable with the entire process. I highly recommend Jenkins Kia and especially Mariah.

The dealer started out with a bait and switch game. The car was supposedly gone after I drove 65 miles to see it the very next morning it was advertised. They realized that I only wanted the car that was advertised, as it fitted all my parameters of age and low mileage. The sales person checked with the manager and it was discovered at another dealer. I negotiated with the sales person and we agreed with a price plus a dealer fee, taxes and registration fees. Based on that agreement I said I would come back after they transported the car to their dealership. I told the sales person that if the car met my wifes and my expectations after a test drive I would buy it.After the test drive we sat down with the sales person and she dropped the bomb by asking me if I have read the fine print. She explained that there was a Recondition fee and a Dealer Certification fee on top of the price that we had agreed to which was never mentioned that morning. She pleaded ignorance as to the cost of these fees (which is hard to believe as she sells cars every day). She went and got the manager and he told me the Recondition fee was $2,200 for a car that had less that 18,000 miles? The Dealer Certification fee was $2,600,which is a fancy way to call a extended warranty. Again the car was 2 yrs old with 18,000 miles I did not feel the need for the fee. These two fees added 30% to the price of the car, which brought the total cost of the car close to the price of a new car.I got up and decided to leave because as I have negotiated deals all my professional life and I can tell when people are playing games. Well the manager conceded that I did not have to pay theses fees and asked if I was willing to pay the price I had agreed to with the sales person. I said yes I was but what he tried to do was take the price with the $999 dealer fee and add another $999 to the price. I told him that I was only willing to pay the advertised price plus the $999 Deal fee, taxes and registration fee just as I had agreed to do earlier that morning or I was going to leave. Well after two hours they finally agreed to the deal as negotiated that morning.These kinds games is exactly what gives dealers bad reputations. I will never do business with them again.

Service writers do not do what the service manager has set up and this leads to needless delays and return trips. It was also an issue with communication three years ago with purchase. Customer waiting area is either crowed or broken uncomfortable furniture. EDIT AND UPDATE: I do not know how to frame the response to the review. It has been many months that the overflow waiting area has been a disaster, but, to be fair we are in covid times. I feel that management is aware and customer focused, however, the leadership does not seem to be making it to the team members. I do believe they are trying and if leadership can gain the skills to get the team to buy in it should be a great place.

Service rep (Joseph) was very prompt and listened to my request. He explained how long the service would take and he was correct with his estimate. He suggested what other service I should consider the next time I came in.

Needed to get a new car because my old one was no longer reliable. Looked at the car reviews online and decided a Kia was what I needed. Went into the dealership and talked to Dustin Berresford. He listened carefully to me, and found me exactly what I wanted at a price that I could afford. It seemed as if he really understood what I wanted, even if I wasnt sure and knew how to get it for me. He was the best car salesman that I have ever had dealings with. He then called over Edwin Morales, the general sales manager. He also paid attention to what I wanted and made sure that I got it. It was a pleasure also, dealing with him. He did his job for the dealership and for me both which is next to impossible in the car business. If I need another vehicle I would come here only and deal with the same people. It took a total of 2-1/2 hours from when I started car shopping until I drove out of the lot with exactly the vehicle that I wanted, even though I had no idea when I came in of what that would be and I enjoyed every minute of my time with both of them. I did not expect that at all! I used to hate car dealers worse than pulling teeth without anesthetic. No longer! This dealership hires experts who know their job.

We sure dodged a bullet when Jenkins tried to pull the old bait and switch this weekend for a new Kia. We went with our checkbook in hand, totally planning to buy a car I had been emailing them about. After waiting 30 minutes past our appointment time, we were told: The car has been traded away to another dealer. But, here are some more expensive trim packages you can consider. Nobody could bother to call us before we made the trip down there. Whats funny is I saw the car still sitting on the back lot. Anyway, we ended up going straight to Southeast Car and buying another car that were even happier with! They did us a big favor! I hear Family Kia in St. Augustine is really nice. Go there instead.P.S. I see now that Tammy White, Customer Care Manager, likes to respond to these posts. No need, Tammy. I dont think you guys really care.

Great assistance with purchasing a car for our daughter, quick and painless. Sammy, Brian and the staff were very helpful!

I was in need of a car due to I totaled my car a month ago I bought a car off street broke down on me on my way to work 3 days after I got it. I read reviews here this was our first stop and within 15 mins we were approved this is a good place .. thanks Kia for all you do

We had the best experience! Great customer service, not in your face trying to make the sale. Would recommend 10 out of 10, use Mariah Rivas of she is available, awesome salesperson!!

This is a 3 part review. I wanted to review the car, dealership, and sales person as all 3 are kind of a package deal. So lets get started…Kia ForteI did some online research to finally select the 2021 Kia Forte. I needed a commuter car for my 40 mile commute. It needed to have good gas mileage, but not feel too cramped. I go camping with my son and the Forte has the largest trunk space of the compact car. There is not tons of space, but my 6’ son can sit in the back when I travel with my girlfriend. So far, I am very happy with the car. In my opinion, the lane assist is better than the 2019 Rav4. The car feels like it drifts with the road. The response is not strong. With the Rav4, I may fight the car if I want to drive towards the right side of the road. The Forte doesn’t fight me. But the Rav4 lane sensing is better. If I am on a thin road, the Forte doesn’t see the lines. I have the LXS model which doesn’t have smart cruise control, back up alert, or blind spot alert. I believe that the GT does have these. I only have 1 complaint and (2) half-complaints with the car. The car does not come with a spare tire or donut. Just a fix-a-flat kit. I plan on buying a spare for $330, but this is a miss by Kia. My first half complaint is the HomeLink does not work for me. As an engineer who has programmed garage door openers for two separate residences, I SHOULD be able to program the HomeLink. But I can’t. I have never in my life seen one of these work and that won’t change with my Forte. My other “half” complaint is the doors need extra force and speed to close. This may be a compact car “feature”. Overall, I am very happy with the Forte and would recommend.JenkinsWhen the internet became popular, people were able to research car prices and had some leverage over dealerships. Dealerships need to (understandably) make a profit and added “dealer benefits” to cars that they sell. Mind you, I am a cynic, so please read the following with that in mind. Dealers, in an effort to make a profit start adding $1500-$3500 for these benefits. Things like clear coat, fabric wipes, nitrogen in the tires, headlight restoration, Rain-X application. You get this package that they value as much higher for the low price of ….It is just lipstick on a pig. All dealers for new cars are now doing it, so you need to find the prettiest pig. In short, Jenkins gave me the best price and the dealer benefits were the most valuable to me. It was the best win-win that I could get buying a new car. I lived in another city and had done my homework and called other dealerships in the north Florida area. For me, the window tint, mud guards, all weather mats, trunks net, trunk organizer, and emergency kit was actually something that I wanted. Besides, I have a teenage son – I just need to turn off the Xbox and Rain-X magically applies itself to my windshield. When I arrived, the paper work to buy the car was ready. I didn’t get ANY up-sell for an extended warranty. I helped my girlfriend buy the Rav4 a few months ago, and this was a MUCH better buying experience. Jenkins was THE most professional dealers that I dealt with in my search.Mariah Rivas – Jenkins SalesI can’t believe that I like a sales person this much, but Mariah is awesome. She was very quick to respond to my requests. She even made up a video of the Forte that had just arrived with some of the transportation covering still on the car. She explained the different aspects of the vehicle proficiently. She definitely earned my business and I would recommend seeking her out if you want a Kia.

Purchased my vehicle about a month ago and the experience itself was the usual. Staff is friendly and of course willing to sell. They kept trying to say I had to pay $5,000 more for a package with stuff I just didnt need. Eventually I was given the price I expected and we got the payment down to a price I was happy with. The issue I had was the communication after the deal. No one called to ask how I was doing, how the car was, nothing. The tint that was included in my package has weird bubbles in two of the windows and im not convinced the rims I have are the same as the picture. I love the car and overall the sales person was very nice. I just wish they cared more about you after the whole process.

Was kept informed every step of process on status of my car. Was honest upfront on time it would take.

They take good care of the car. Melissa os very helpful and honest in her advice and suggestions. You cant go wrong with them. Thanks for your great service.

Great Customer ServiceService Advisor was AwesomeHer Name Was KRISTINA KAYLA LAGA, SHE JUST STARTED WITH THEM. SERVICE MANAGER WAS AWESOME, I HAD A NICE LITTLE TALK WITH HIM, ENJOY TALKED TO HIM .HOLD SERVICE STAFF MEMBERS WAS AWESOME AND VERY POLITE AND I HAVE A DISABILITY THEY WAS VERY NICE AND POLITE HELP ME IN WAITING ROOM AND ALSO HELPED ME GET BACK INTO MY VEHICLE AFTER SERVICE.I WILL RETURN BACK FOR SERVICE AGAIN.

BUYER BEWARE! Jenkins Kia in Gainesville scammed us not once, but TWICE. Theyre just looking out for their own pocket...they DO NOT have your best interest at heart. Kias are good cars, and Im sure if the shareholders knew what unethical behavior and skullduggery Kia of Gainesville practices, they would fire every one of the Gainesville employees.Run away as fast as you can from this place.

Brought my car in for a recall and they wanted to charge me $140 to do a diagnostic to clear the code and light for what the recall was for. Horrible service. They didn’t even tell me the light was still on after they fixed the recall. I had to show them Brought it to my mechanic and they cleared the code in 5 minutes.They have lazy service mechanics and will try to rip you off

Thanks to Teddy and Scott, I was able to finance a 2020 Kia Sportage SX AWD to fit my budget. Teddys professionalism, knowledge of their vehicles, and patience working with us made it all possible. The finance team wrapped up the deal in a timely manner. Hands down, if youre looking for a dealership with professionalism, clean atmosphere, and willing to work with your needs - Jenkins Kia is the place to go. I would definitely bring my business back to them in the future.

I love how Kia always takes care of my 2021 Kia forte and how they do it in a timely manner.

Melissa Oshay is an exceptional service professional. She took care of all of my automotive needs and made sure I was comfortable while waiting.

Unprofessional, unorganized sales people. They will accidentally give you the wrong paperwork and have you pay more than you agreed upon. Purchased 2 cars in a month and had the same issues both times. Only gave them our business because we wanted the cars. Buyer beware! I would not refer anyone to this dealer. Try any other Kia dealership if possible. If you have to deal with them, be sure to read your paperwork over and over before signing anything.

Mariah is a gem! This is our 2nd purchase from Kia and always a great experience. We test drove 2 vehicles, negotiated, and she was persistent on helping us get exactly what we wanted!! Thank you!

My Fiance and I came to look at a 2020 Kia Forte. It was listed online through our bank for a fair price. After getting there we were told it would be OVER 10K MORE than listed online and when we asked to have a that broken down so we could see why the price went up we were given the run around and were NEVER told why the price went up. We had cash in hand to walk away with a new vehicle but if they didnt want our business they could have said that and not wasted our time.

The Service was Amazing!! Brian Underwood and Edwin the Manager made Sure I drove home with my Dream Car!!

Melissa in service department is absolutely wonderful. I have dealt with her since we leased our Kia optima because of her personality and her exceptional customer service. I ask for her personally because of the type of person that she is. Although everyone there is very nice, I find Melissa to be exceptional. Not to just me and my daughter, but to everyone, including the other employees not just the customers. She is consistently nice to everyone, accommodating to guests, and always goes above and beyond. I highly recommend Melissa as your go-to service lady at Kia Jenkins. She is the absolute best!!!

Hit the time estimate, honest appraisal of condition of my car and the service agent was a real nice kid, even washed my car. What more could you ask for.

Joseph in the service department was fantastic. Took the time to listen and address my concerns. He document a problem with the passenger camera for the future even though they could not duplicate the problem with my 2020 Telly.Great customer service, added a few touches to personalize the service experience, he went over and beyond others in the past, Thank you Joseph!

Came in for a recall check on my 2015 Kia forte. Took an extremely long time, 2 1/2 hours. Got a free car wash. Though it lightly scratched the paint on my truck the experience was still positive. Joseph was awesome!

Made everything very easy and the service was quick.

Probably the best dealer service experience Ive ever had. This was my first trip to have service performed on my Sorento. The 45000 mile service cost well below what I expected and I was in and out in less than an hour which is exceptional.The work performed was documented and itemized, including all inspection points and results. A couple of days after the service I was sent a link to view my vehicles Carfax, for free, which included the work performed. Highly recommend Jenkins for service.

I am beyond impressed with the service provided. We received exceptional service from the sales and finance departments. Mariah, Scotty, and Antonio were a breeze to work with. After purchasing the vehicle I was introduced to the service and parts managers and really felt welcomed and like I am truly part of the Jenkins family. I will definitely recommend friends and family here and will return for any further car needs that I may have.

I had a great experience with Noah Denson at Jenkins kia of gainesville..He was new however he did his best to accommodate me and my mom..I would do business with him again

Mariah and Robert were amazing! They made buying two cars one of the least stressful things weve had to do this year! They were quick, kind, and very knowledgable about what they do! And, Patrick, though he was still training with Mariah, was the sweetest kid and made us laugh all the way through the process! I would recommend these 3 to absolutely anybody!

Awesome Service and hassle free from start to finish. We would highly recommend this dealership and our salesman was great

Just purchased a new car last night, the sales representative Patricia Hubbard was phenomenal!!! She mad my wife feel like a Queen and she made me Happy too. Went from a 2016 Kia Forte to a New 2020 Kia Forte. My wife loves the new 🚗 car!! Thank you Trish!!!

Just want to say thanks to Joseph and everyone else at Jenkins Kia of Gainesville, just moved to Gainesville and its good to know I have a crew I can trust to get me In and out, I had to end up getting my front brakes replaced and it added no time on the 2 hour quote they gave me for my oil change!! Thank you much

Excellent customer service timely automotive repair and an astounding prices if you need to make payments

I do not live in the Gainesville area but was willing to drive 3 hours to purchase my 2022 KIA Telluride. Working with the sales staff Mariah Rivas and sales Manager Antonio was a pleasure. The Finance Department worked hard to get me the beast financing possible and couldn’t thank them enough. This shopping experience was the best and I will probably make this same trip again when it’s time to purchase another vehicle. Thank you again Jenkins KIA of Gainesville, and the wife loves the Telluride.

I was attended in a timely manner. Staff was polite and helpful. The space was clean and neat, with coffee and snacks available.. Joseph kept me updated with status of my service.

I went in for a scheduled oil change and was in and out in 45 minutes, car wash & vacuum included. Excellent service both on the car and by the employees. No one attempted to sell me on additional items which was quite refreshing. Will definitely be back!

Kia put a vehicle on my credit I didn’t buy. They did this 6 months ago, and it’s still not resolved.Seems like a real safe place to buy a vehicle.Oh yea. I was in the market for a Tacoma because my Kia Sorrento had 3 engines in it by the time it had 40k miles.

Incredibly nice, easy, honest, smooth transaction here. Worked with Christopher, wonderful experience.

Very nice polite and very good service Wont take my car any where else for service as long as I live in this area

I have been leasing cars for over 25 years. I NEVER experianced the treatment I got from this dealership. After negotiating the price for 2 days over the phone, and after I made sure that this is a lease with ZERO down payment and sign and drive, and after I requested it in writing, the played the bait and switch. I drove 3.5 hours to get to their place. When the time came to sign the papers, they asked for $2500 up front. This is NOT a sign and drive deal. Please do not trust these people. Is it the sales person? No, its the management. After all, as my grandfather use to say, the fish smells from the head.

Slow on work but worth the wait

Im very happy with my new 2017 Kia Soul Exclaim. It looks great, is fast and lots of fun to drive. All of my friends and co-workers seem to like it inside and out as well. My salesman, Adam Ricketson, is a great guy and helped me get just what I was looking for, with even a couple of bonus features thrown in to boot. Since my previous vehicle was dead and I was driving a rental, he even let me use one of the well-optioned Soul Exclaims for a few days while waiting for my car to arrive. When my car arrived, it was delivered to me spotless and full of gas. Overall, a very good experience.

Very laid back and easy to work with. Listened to my needs and got me in a new to me car. Highly recommend

I dont know what happened, maybe they were having a bad day, but it was the worst service I ever had there. Theyre usually great. Waited over 2.5 hours for general service (then another 20 minutes for a lousy car wash) and I even had an appointment. The place was packed and somewhat chaotic. Because of the excellent service I received in the past, I am willing to give them the benefit of the doubt.

Once you buy a new car the service goes to pot. Ive had to bring my new sorento 3 times to get things done. I live an hour away. They still didnt finish the work and now that will require and additional trip. Kurt the service guy lacks organization of repair. He has lousy customer service bedside manor. He is not a leader getting things done. I have to continuously follow up. He lied to me and told me the job was done and then another service person told me its not done yet. Really disappointed in the service. I will not work with Kurt again.

Just took my Kia in for a LOT of work. Transmission serviced, brakes replaced, AC compressor replaced, ect..... Melissa was AMAZING at keeping me updated with how much we had spend and, timeline on getting the repairs & service completed. Highly Highly recommend!!!!

All the employees were very nice an answered all my questions and the car is driving very nicely.

My overall experience was amazing! Demetrius is an awesome salesman and a vital part of Jenkins Kia! He explained everything honestly and truthfully from start to finish. He even catered to my 4 year old! I’m glad I was able to purchase my vehicle with and through him! Absolutely amazing and truly satisfied

I have used your facility for two years and I have never had to wait very long for service. However, on my last visit, I couldn’t drive my car into the service line without being behind many cars. I waited over thirty minutes to be checked in. Melissa does a great job and I enjoy working with her. She is very knowledgeable and provides great feed back and stays in touch with you to inform you where they are on your service. I will always ask for her because she provides the best customer service around.

I have had service at three different Kia dealerships around the country, and this was by far the best experience.

Never a problem here, great service

Both times I have been here I was told one thing and then something different the next. The first time at this facility they were supposed to do a diagnostic, I spent about 5 hours and they said they did not find anything after doing the diagnostic. A few weeks later came in for a engine light on. They did the diagnostic and all of a sudden they find all these issues wrong. I dont trust they were being truthful about doing the diagnostic the first time as they would have found the issue then. I spent 7 hrs the second time for the visit.

My daughter takes her Kia Sorrento here. Today she was in a hurry and just needed a part they ordered for her put on her door. Even though they were super busy, they squeezed her in. We waited maybe 35 minutes and they even threw in a carwash. Joseph in servicing was super friendly and helpful!! She will take her car back again.

Prior coming to this dealership, my wife discussed with the salesman over the phone about a car (2021 Kia Niro) listed on their website. We then scheduled an appointment for the Wednesday (5/19) to test drive the car before purchasing the vehicle. We drove over 1.5 hours to the dealership and after my wife test drove the car we were given a OTD(out-the-door) price that $5365 over what our expectation was based off the previous discussed cost listed on their website.We reminded them about the online pricing and to use that for working out the OTD price. They let us know that the vehicle listed online had dealer installed options that were not listed as the reason that the price was higher than what we had discussed previously. These included Lumar window tint (w/lifetime dealer warranty), factory Wheel lock kit, Nitro filled tires (w/lifetime service), Factory All Weather mats (full set), rear cargo tray, rear cargo organizer, Factory phone charging kit, 1 year free ID theft, and the vehicle was treated with Autobond paint & interior protection that protects the vehicle up to 5 years.We felt tricked that we had drove all the way down for the specific vehicle and only once we arrived at the dealership did they disclose the additions. My wife decided to walk away since we did not feel comfortable with how they handled the situation and that it was above our price range. We got a call as we were driving away from the GM quoting us a price about $500 above our budget, but we did not want give our cash to this dealership.I hope that other patrons have a better experience that we did. I would recommend confirming what dealer install options are before making the trip down there so you dont feel forced into paying over your budget.

Service department very helpful and friendly.

Joseph is truly amazing will continue to buy from Kia of Gainesville and always get my service here!

Service great as always. Took less time than anticipated. Melissa at the desk is a gem- personality is awesome, made sure we were taken care of, and even came and got us when the car was done.

Always a great experience in service Dept

Service department has always been as helpful as possible with any of my car maintenance needs.

Thank you team-Jenkins Kia of Gainesville for delivering an amazing experience yet again! Melissa O’shea is always a class-act positively and clearly adds value to the ambiance, the service-first atmosphere, the people pleasing attitude and the core of being extra-knowledgeable so that she competently explains products needs and service objectives with our automobile. The facilities are cleaned, social-distanced, each team member wore a mask which heightened my comforts of engaging inside while I waited, the restrooms we’re inviting, the coffee bar added a little mixture of uniqueness w/ hospitality and the energy was overwhelmingly noticeable.

Kia in Gainesville always treats me so well. Especially one of their employees Melissa. She always takes care of me when I come and I have no worry at all with her taking care of everything.

Mr.Joseph Cofer was very courteous and patient.Knowledegable of explaining of replacement part.

Home of my...kia !!!!

I am giving an overall of 3 stars because the work was completed in a timely manner but with that being said i was charge over 200 dollars more than i was quoted on the phone and when i returned home my car was smoking. I call and they informed me i must bring it back in to see what the problem is only to get there and be given attitude by the mechanic who didnt even look at my car!!

They didnt have the truck ready when they were suppose to. But the staff was nice and gave us a rental so we could go where we needed to go until they were done.

Excellent customer service. I will definitely return for all future service needs.

Service was great. Staff very friendly, but 2 hour wait time is ridiculous.

They treated us well even though we did not make a deal at this time. The Jenkins Group are top notched.

Work was done promptly. Staff was very friendly. Car was washed and vacuumed when returned. Very pleased overall with service on my first visit. I will continue to use your service dept. for my future needs.

I would not recommend even stopping by. They advertise cars that they dont have available to sell. Big waste of time.

Kia put a car on my credit that I didnt purchase. Its been 6 months and this issue is still not resolved. Im apparently being unreasonable.Prior to that, Kia sold a vehicle I put a deposit on to someone else.Prior to that, I bought a Kia Sorrento. By the time it had 40k miles, it had 3 engines.Im not a mechanic. I cant speak on the value of a Kia. I can just talk about my experience; however, this particular dealership put a vehicle on my credit that I didnt buy.PUT A VEHICLE ON MY CREDIT I DIDNT BUY..... 6 MONTHS AGO.They tell you they are sorry. They tell you they care. This has been going on for 6 months. Either the brand is terrible or this store. You be the judge.

Melissa was terrific. extremely efficient very personable. Loved that she called me by name several times. We had to return back because the tires were not properly done but Melissa made sure we were immediately taken care of. Our experience was a good one.

Great staff. Knowledgeable. Service is good.