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Castrol Premium Lube Express
505 N Grand Ave, Gainesville, TX 76240, United States
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Castrol Premium Lube Express
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Bo
Review №1

Ryan..... Top notch service.Had to leave my truck at this shop overnight, since I had no where else to tow it to, being that I am from out of town. Thank you for working with my auto warranty company and getting the repairs to my truck done. Appreciate the service and the friendliness I received as soon as I stepped out of my vehicle. Work was done quick and professionally. My vehicle was ready to get back on the road the same day. Keep up the good work and keep being weird my friend.

De
Review №2

I spent more than 400 on repairing the car air conditioner here, but I found that there were a few screws missing in the car, and the storage box couldnt be closed tightly. I bought some screws myself and put them in, and my hand was hurt.

Vi
Review №3

Friendly and honest staff! Ryan was great and very helpful, not just helping me out with my tires, but giving me good advice. 10/10 recommend

Ni
Review №4

I sat in the parking lot and waited for more than 10 minutes and then had to go find someone to get help when I first arrived, when I showed up the next day to get my vehicle I couldnt find anybody and they had not entered any of my vehicle information into the computer nor had they given me an oil change sticker. Took more than 20 minutes to find someone and complete being able to pick my vehicle up they had from early the previous day to get everything done Their service quality has definitely gone downhill

De
Review №5

I started using this place after getting feed up with Walmarts lack luster service. Walmart takes forever to service your vehicle. And that is pretty consistent to. Ive been there several times. Anyway, Castrol is way faster and have very knowledgeable staff with ASE certified staff and mechanics on duty. Very friendly to. I am now a repeat customer.

As
Review №6

Love this place, they are always there when you need them! Thank you Dalton Bagwell for the speedy and efficient work you do!BEST CUSTOMER SERVICE EVER!

J
Review №7

Absolutely fantastic! These guys are amazing. I wouldnt dream of taking my 21 year old jeep anywhere else. Best spot in town.

Vi
Review №8

Always Top-Notch service. Professional, competent and honest service every time I have visited. Highly recommend this place!

De
Review №9

They were quick and efficient. I recommend them.

Aa
Review №10

Great place. Knowledgeable staff. Friendly help. Lobby well kept.

Ta
Review №11

Always great service and the staff is very knowledgeable and friendly

Ma
Review №12

Fastest and best service ever! Friendly people too!

Co
Review №13

Great staff. Great work.

Sh
Review №14

The ppl are very helpful & the wk they do is warranted under there policy. They will wk with you on making payments is you dont have all the money to for the wk done your car.

Mu
Review №15

My car is back!!!These mechanics are awesome,I have never had this kind of amazing service before.Over the weekend, my car stalled and I was frantically looking for a shop. At the time of the occurrence, all shops had closed. I reached out via Facebook messenger to this shop and they responded immediately for me to tow the car there and theyll fix it during their business hours.when I arrived at the shop, I was in scrubs when I arrived at the shop, they asked if I was just getting off a shift and I said yes.They diagnosed my car, told me to go to sleep and by the time I wake up, my car will be ready. In my head, I was like I am in a small town, no taxi and I had borrowed one of my colleagues car to get around. I guess he understood what I was thinking and he said hell bring the car to the house for me. Itll be there before I have to go to work.True, I just woke up and my car is waiting for me in the yard, I just opened my door right now and the car is sitting in front of me.I am just blown away with this kind of service.Thank you Gary and Ryan of Castrol Gainesville, I am beyond grateful for going above and beyond to help me.#travelnurseadventures #travelnurselife #travelnurse.

Ka
Review №16

Got coupons in the mail for numerous services & im so glad we went here instead of Walmart like usual! The staff was super polite and we were able to wait in my car! 10/10 🌟🌟

Sh
Review №17

Ryan: Thank you for being so polite, respectful, professional, but personable, genuine, honest, kind and an all around great guy! I cant say enough good things about you. I wish I could give you 10 stars!!

R
Review №18

Went in for oil change and oxygen sensor replacement.Excellent job was done and services are impeccable!!

Ca
Review №19

Really great management and staff! Quality service!

Ma
Review №20

I had a fuel leak out of a fuel filter. I drive a Ford F 250 diesel. Not everybody works on especially on a Saturday. Im so impressed with the whole experience. They got me in quick and took great care of my truck. Thank you gentlemen for all you accomplished!

Ru
Review №21

This is now my home to bring my cars too. Did not think I was going to find me a great place to take my cars, but I did. Thanks Ryan

Jo
Review №22

Great place to get your vehicle worked on!

Je
Review №23

Dalton is absolutely amazing. Professional, kind and full of charisma. My family will all being coming here to see him starting today! Thank you!

Da
Review №24

Amazing service!!! The staff asked us first before fixing anything else on our car, excellent customer service !!

To
Review №25

Been going here for years now. If you like honest and quality work with no hassle or blowing of smoke of any kind this is where you need to go. Jown always goes above and beyond to take care of each and every customer everytime!!

Wa
Review №26

Friendly service, got in quick, service was fast, and prices seemed fair. I recommend and will be going back.

Bi
Review №27

Thank you to Bryant and Miles for doing an amazing job! Not only were they professional but they were patient with me. They should both get a raise!

Li
Review №28

Very efficient and friendly. Highly recommend.

Be
Review №29

The employees were very nice. They explained everything that needed to be done to my truck. They answered all my questions patiently. I will continue to go to them to continue the upkeep on my vehicles. I was very pleased.

Wi
Review №30

Great service

Gl
Review №31

Just good people

Je
Review №32

Fast oil change. Reasonable price. Will definitely go here again.

Re
Review №33

Great service!Didnt wait too longGood price!

Ma
Review №34

I like taking my care there! Always friendly and helpful!

Ro
Review №35

Quick oil change. Friendly and Professional staff!

Fl
Review №36

Very friendly, courteous, and even though it looked busy they were really fast...

Sa
Review №37

Great service! And always quick!

Br
Review №38

In and out quickly. I had my kids and dogs in the truck, they didnt mind at all. Oil change went quick but price was a little more than Walmart but then again I didnt have to deal with walmart so its very worth it! Bringing my wifes car here here to get hers done as well. Very soon. They even offered to help me find a leak that I have in my power steering system. Above and beyond customer service. Very nice and courteous.

OG
Review №39

Ryan and his staff always take great care of me and my family. Many times they have given me a ride when I had to leave my car, and I always know that they are being honest and doing all they can to help me. As a person who doesnt know a whole lot about cars, its great to have a company that I know will do right.

Ja
Review №40

Very prompt and friendly service. They are thorough and ask before doing any additional services.

Ki
Review №41

Very friendly and fast. Went in for inspection, they caught that my serpentine belt was ripped down the middle..fixed and goin in an hour. Gotta love a place that gets things done right and fast with some southern hospitality thrown in.

Pa
Review №42

The staff is friendly, quick moving and professional.

Jo
Review №43

I was inline to get an inspection done and they ask me to move over, then a car pulled up and ask for the inspection and they survived him before me which I was waiting patiently.

tf
Review №44

My wife went to get oil changed and windshield wipers done. Salesperson proceeds to sell her on discount package. Gets to register and the wind shield wipers were 20 extra...not included in the package. Seems to me that you shouldnt send your wife in this place alone or they will try and rook you. They were nice enough to put our old wipers back on after lying about the package though.

Mo
Review №45

I was there with my daughters car on 6/25 to get it inspected as she was home from college. I also got an oil change and the cooling system recharged. The guy that waited on me was professional, friendly and knowledgeable. Will use them again today for my car. I never write reviews, but this place deserves a good one.

La
Review №46

I had my 2015 dodge detailed at this shop awesome awesome job probably the best detail I’ve ever had would definitely recommend this place to everyone.

Me
Review №47

The guys stayed late to change my oil and every one was very friendly

pa
Review №48

Called about a synthetic oil change for my car, was told about 50.00. Went and got the oil change,. Charged me 9ver 90.00. Neglected to tell me about the up charges until thw oil was changed. I could have taken my car to the dealership got the oil change and a tire rotation for what Castrol charged me for an oil change. Update...the owner called me and apologized. He wanted to make it right. Will take vehicles to them.

D.
Review №49

Ok.

Cy
Review №50

This guys are awesome, always greeted with a smile and great service. The best in town!

Br
Review №51

This place is awesome and the mechanics are nice. Theyre fast and affordable. This is the only place I go for my jeep

sh
Review №52

Told me they charge 130 dollars a hour.. I pulled in because my check engine light came on. ..

Te
Review №53

Suck will never do business there again

Ro
Review №54

Great service. Very little wait time I fast courteous service.

Mi
Review №55

Brant is a classy dude and took great care of me! I definitely recommend this place to everyone in need of ANY service done!

ri
Review №56

After changing the oil they did not screw the oil filter back on securely. Caused oil leak that cost us money to detect and could have caused the engine to seize up if the filter had fallen off on the highway.

Te
Review №57

They are wonderful!

Ju
Review №58

Even though the self service car wash is owned by a different person, and do not have a sign of their own, it is a joke. Horrible water pressure. Janky equipment. Wont go back again.

Me
Review №59

Appointments are not upheld! The boys did not tighten the oil filter on good. Now I have an oil stained driveway and need another oil change! Dont waste your time or money!

Ja
Review №60

I got my car looked at

pa
Review №61

Really cool and friendly people

Sr
Review №62

David B rocks this place Like a well-oiled machine no puns intended!!

Ri
Review №63

They dont check some things under your hood, and check off that they did. In cabin filter you have to remove the cowl panel and the filter cover, they did not do that

Mo
Review №64

Great staff

Ro
Review №65

Honest and quality service!

Te
Review №66

High priced and poor service

Ja
Review №67

Very fast and very professional. I see a lot of negative reviews on here but they must have been isolated incidents as I have had nothing but great service.

Sa
Review №68

Great workers

Br
Review №69

Good quick service.

Ro
Review №70

Professional and thorough

Ni
Review №71

Super over priced literally charged me 20 to put in 6 dollar rear light bulb for labor took them 20 seconds to do....

Ge
Review №72

Great staff

Ca
Review №73

Good service

Mi
Review №74

Great service!

Co
Review №75

Not much to tell

Ke
Review №76

Good service

Dr
Review №77

Good service

ri
Review №78

Good

Information
15 Photos
78 Comments
4.4 Rating
  • Address:505 N Grand Ave, Gainesville, TX 76240, United States
  • Site:http://castrolgainesville.com/
  • Phone:+1 940-668-8417
Categories
  • Auto repair shop
  • Auto tune up service
  • Car inspection station
  • Mechanic
  • Oil change service
  • Self service car wash
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–3PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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