What a great place! They have a great atmosphere, wonderful staff who assist you in every way not to mention a phenomenal service department who gets the job done, because of this I get all of my vehicles serviced here, also did I mention the knowledgeable sales staff, they don’t just sale you a car they make sure from start to finish that you as a client are completely happy and satisfied, by far this is the BEST CADILLAC dealership!!!

I just had the best new car purchase never leaving my house!! Donald Wooten help me make a flawless deal all by phone. I live in SC the dealership is in GA. I am so impressed with how the transaction was smoothly done and my new car was delivered to my home without actually going to the dealership. Thank you Donald you are the best👍

Had a wonderful experience with Cadillac Don! Purchased our first ever Cadillac! Thank you lake Lanier Cadillac

A very professionally run organization. I have dealt with them several times and always come away satisfied!

Great experience! Friendly and very patient staff. Came in for a deal and got A DEAL!!Ask for my man Cadillac Don

Please don’t take your car here for ANY service. They have had my car for 5 days and we have yet to talk to someone about the diagnosis of the car. They say they will call back and NO CALL back so far. Terrible customer service.10/20–So, since I can’t post another review for some reason, I will reply this way to the dealership response. I know my vehicle is there and don’t make me out to be a liar. In fact, Amy has talked with my husband. She is the one that keeps telling him someone will call him back. There has been no call back and this is day #6 that this dealership has been in possession of my car and NO call back from anyone. Please don’t take your car to this place ever. I am in the process of finding another place to move my vehicle to. A more reputable place. I wish I had seen all the bad reviews before I had my vehicle towed here.

Service center had our vehicle for 3 days and then refused to make repairs even though they were covered under our extended warranty. They were pushing us to their sales team. Once they knew we were not going to purchase a new vehicle the service center manager called and said they would not work on our vehicle and we needed to come and pick it up.I am not sure who the response below is referring to but I am not that customer. I drove my vehicle there after I spoke to the service team beforehand. After being given the run around for 3 days I was told your mechanics would not touch my vehicle so I came and picked it up.

These people only lie to you to get your business.then give you a run around the whole time.would not recommend to anyone

The service department bent over backwards to help accommodate me and my schedule. Like all places these days some parts are on backorder. Once the parts arrived, though the service department quickly installed and got my car back to me.

Absolute blast of an experience. Me and my wife mostly came to test drive a vehicle and just fell in love with it. We were hesitant in regards to attempting financing the vehicle and we figured leasing would be out of the question for us. Both Davids worked and managed to get us a deal on not only the car, but also get us approved with a modest interest rate. The car is amazing and I am extremely happy we went to Cadillac of Lake Lanier

Oil change was oh my god messy I had A LOT of clean up to do when my wife got home. oil covered the engine cover, washer reservoir, and rear of drivers side headlight assembly and cost was over $80.

I tried calling this dealership three times, each time they told me that they would have to have an associate contact me to get the work approved. Never once did I receive a phone call back, and each time I contacted them, they didn’t know what I was talking about. That is poor customer service!To your response:I had better service at the Chevy dealership! You will not be getting my service. Maybe next time you should actually contact your future customers, and not push them away!

We had a wonderful experience with Cadillac Don! Purchased my first ever Cadillac! Ready to show it off!!

I like this place. The people are friendly and professional. They have always been reasonable with the costs, too.

It’s like the old saying goes, “ If you have nothing nice to say, don’t say anything at all”. So I will keep my comments about the customer service at Classic to myself!What I will comment on, is the exceptional customer service my husband and I had at Cadillac of Lake Lanier! In all my 22 years experience of buying/leasing cars, this is, by far the best! Just in the nick of time for Mother’s Day, I got the prettiest Escalade!! Thank you to the best team, David and Robert! Thank you for being amazing! Cadillac of Lake Lanier, you’ve earned lifetime customers!!!

Bait and switch!! Deceptive! Called and scheduled a test drive for a Cadillac Escalade. I made sure to convey I was coming from 1 he away and he was assured a 2021 Escalade (and other older Model Escalades) was available for a test drive. I drove all the way to the dealership only to be told they don’t have any Escalade in the lot(oo whd never had). Marlene said she’d been calling to tell me they didn’t have one in stock which is a lie because the voicemails she left was to confirm the test drive. She wasn’t even apologetic. Be wary if this dealership especially Marlene!

This was my first Cadillac, and the customer service was exemplary. Kyle and David and all of the staff at Cadillac were very welcoming, extremely professional, and very helpful with helping me make my purchasing decision. And I love my new Cadillac!

PLEASE STAY AWAY FROM THIS DEALERSHIP! Had transmission problems that are well known and cadillac will not fix. Sorriest gm ive seen and my family used to own a chevrolet dealership. Took him 1.5 months to call back and only dod so because i said im on way. When problem occurred under warranty, they knew of the common problem and said it was a simple fluid change. Wrong! It kept bouncing around between gears and the service rep said they would change transmission. He left dealership and sonce covid hit, ive had excuse after excuse. Just left and they told me they would knock 25% off a bill and still profit. Look elsewhere. There is currently a class action suit for this against gm. They have every excuse not to work on your car under warranty, really not a good company

Let me start off by saying that David Bush is one of the best if not the best car salesman I have had the pleasure of knowing and buying from. He is very courteous and knowledgeable about the Cadillac cars. When my wife and I arrived at the dealership (we were actually headed to another make of car and decided to check the Cadillac dealership out) we immediately went towards the white cars. That is the color my wife wanted. By the time we got to the cars and started to look David was on his way out at our location and we struck up a conversation. We described what we were looking for and he showed us only the cars that we were interested in. Did not try to sell us something we did not want. By the end of our visit we settled on a car and when the transaction was complete we were all satisfied. The car has been performing very well and we are happy.Thanks David for a pleasant experience.David Berliner

Smoothest new car buying experience Ive ever had. I worked with Kyle Shriver who was very professional and straightforward/transparent. I was looking for a specific Mazda CX-30 Turbo AWD that was not available. About a week later one arrived EXACTLY as I wanted and he called me to let me know. From the test drive, to negotiating, to signing and driving away took less than 2 hours! This was my first ever Mazda and the experience has been outstanding! I would definitely not hesitate to work with Kyle and Mazda/Cadillac of Lake Lanier again. Thanks!!

They have gone above and beyond to take care of my needs!

A very pleasant, direct, honest, and friendly experience. A simple and easy transaction. We are extremely happy and please. Thank you for a wonder experience. Dave was excellent in his service and communication.

Excellent service. Ashley was very courteous, respectful and timely.

Great experience. Wonderful staff. Ask for Marlene!

After shopping a local dealership my wife and I decided to drive down to Gainesville to see a car we had seen after searching online. We ended up purchasing the car, a 2021 Cadillac XT5 from David Bush at Lake Lanier Cadillac. David was very helpful and knowledgeable of the car both during the sale and after explaining the functions of the car. Since we purchased the car David has followed up several times to make sure wewhere pleased with the car. Five Star Dealership with Great Customer Service.

Great Service Department. Paige always takes care of mine and my cars every need. She has often gone out of her way to assist with special requests that i have made. Derrick is also very knowledgeable and makes certain to keep you informed on the status of the services being performed. The entire team there operates in an extremely efficient manner to ensure that your maintenance and repair services get performed as quickly as possible.

Cadillac Don was a peach! So attentive we felt like the only customers in the world from the second we stepped foot in the door!

I used their online portal to book a service appointment. Got a confirmation email. The next day I received an email and text and call to tell me there are no diagnosis done on Sat!! So, I rescheduled for the following Tuesday. Dropping of Monday night. A while later I get a call telling me they are TOO BUSY to do my car for several weeks! What??. I just bought this Mazda Used and really wanted this place to be my go to mechanic!! Terrible customer service!! Wouldnt recommend especially after reading reviews....

Outstanding sales associates and management. Every step of the way was handled professionally with my interests in mind. I give Lake Lanier Cadillac, an A+

David and Marlene were a pleasure to work with on my new XT5 purchase. This is my 6th cadillac purchase and I must admit was the most pleasurable and took the leat amout of time. I highly recommned David, Marlene and Cadillac of Lake Lanier.

Cadillac of Lake Lanier has worst customer service in the service dept. I have bought two car will never buy again not good place to purchase. Here is one experience my antenna got broke off do my son letting down car garage thinking I had pulled in. Went to Cadillac of Lake Lanier next day to get estimate they did even look to see just gave me a price on a piece of blue sticky note how tacky 223.00 part which antenna on line is around 20.00 and labor and paint 443.00. i trying to figure out what needs to be painted. This problem was a easy fix . I took my car to Lester Brother and the repair was only 95.30. Why are car dealers that you are loyal to tries to rip you off. I think the service dept. need to clean house and get people that have you in there best interest. I am not happy hate I ever did service with them. I could go on about other service problems with me in general dont buy from them.

I had a great experience at Cadillac lake Lanier with Cadillac don

I had a wonderful and pleasant buying experience at Cadillac of Lake Lanier. My salesperson, Mo was very knowledgeable about the Cadillac XT5 and answered all my many questions without hesitation or irritation. He was extremely courteous, respectful and made the buying experience easy. He described all the details of the pricing of the vehicle step by step. My encounters with the Financial manager and the General Manager, Ivan were professional, friendly and they both were also very helpful provided ample details regarding the entire buying process. I must say that everyone at the dealership was friendly and helpful and I was pleasantly surprised. I would recommend this dealership 100%.

Car being advertised at a different price then the asking price. Drove to dealership to purchase a vehicle after several communications, and them being aware that I lived an hour away. Upon arriving, car had a market adjustment of $10,000 plus an additional addons of $3,000, totaling $13,000 over sticker and internet price. They are gouging and falsely advertising the price of their cars.

LOVE my Caddy!! This dealership was exceptional in going above and beyond in service, helpfulness, price, and attentiveness!!

Service was great, they answer any and all question and had the car back in a timely manner.

Great experience with this dealership. Excellent service and communication. Great attention to detail. They definitely provide the level of service you’d expect and appreciate for this brand.

David Bush and team were great to work with!

Kyle did an excellent job. Above and beyond in all catagories Very satisfied!!!!

Customer service is excellent. Amy is always fast to respond and work is done quickly. Friendly and knowledgeable staff.

Be very careful here dealing with the service department. They will tell you what is wrong, but they will rip you off. If there is a way to comment on my post please do! I was quoted $2800 to fix something I got fixed for $400!!

VERY BAD SERVICE!BOUGHT 2021 ESCALADE . VERY BAD SERVICE ! WILL NEVER PURCHASE VEHICLE FROM THIS DEALERSHIP AGAIN !

I recently leased a new Cadillac and I could not be more pleased. I would definitely recommend Cadillac of Lake Lanier, specifically Nadir Quadir, to friends and family. He was extremely helpful, knew all about the car, and was just so pleasant to deal with! I have had a few questions about the car since leaving the dealership and Nadir does not hesitate to assist me when I call or text. Thank you Nadir!

I dropped my car off on a Friday to get serviced. I had to call them 4 times just to get someone to return my call on Friday. I was told that my car would be diagnosed on Saturday and that someone would call me. I did not receive a callback. I had to call them on Saturday to ask about my car. I was told no one even looked at my car and that someone would call me on Monday. Monday came - no call. I had to call the dealership to have someone call me - no call. I emailed the service manager, Amy - no response. I called first thing Tuesday morning to speak with the service manager. I received a call back from the service adviser instead who informed me that hopefully they will have someone look at it today. I asked for a loaner car and was told none were available. Ive always had a loaner car when I had my car serviced here. I emailed the president and office manager to voice my concerns. Less than 60 seconds later I received a callback from Amy stating that a technican was looking at my car. After hanging up with Amy, I received an email from her stating - I JUST HUNG UP WITH THIS LADY.... 10 MINS AGO. Clearly the email that she sent was not intended for me. She was emailing the other parties on my orignal email but emailed me by mistake. Since when do you address customers as THIS LADY. About 30 minutes later, the service adviser told me that the service manager and a technician was out driving my car. Unless ONSTARs tracking system and fuel level was malfunctioning, my car hadnt been moved. At this point, I gave up and picked up my car. They could not find anything wrong with my car. No apology from Amy regarding the email, no apologies about the quality of service I received... NOTHING!!!! After leaving the dealership, three miles down the road car started malfunctioning again. Im still waiting to hear back from the President but I imagine that will never happen.

Poor service, go anyplace other than here

Need to work on custom service.

The owner of this place is not a very nice person. Definitely has let the money go to his head. He gets bent out of shape over where you park in his parking lot. I would recommend using anyother dealer other than them.

Adhering to state protocols, felt very safe and comfortable working with staff and just being on their property. A gem by the lake I love with an excellent selection!

Excellent staff, excellent customer service and would highly recommend!! always have my questions answered and the staff is very knowledgeable.

Went with my daughter to pick up her car. It seems every few months that they are having to have their car worked on again because something else is going bad on it. Its sad really because theyre not rich and have 3 children at home.

Excellent dealership! Excellent service!!! I will continue to recommend to all my of my friends and family in the future!!! Love my car!!! The sales process was smooth and easy!!!

The sales and service departments are top notch, friendly, and well experienced. I highly recommend this dealership for sales and service.

Loved the service department, first time going and will be going back!

If I could give this company a negative star I would. Being new to the area I needed a dealer to service my Cadillac. I took it in last year for an oil change on a Thursday. I was told it would be ready the next day and they would call me. I never received a call so I took the initiative and called them. I was told it wasn’t ready but would get a call Saturday. Again, never got a call. Finally, after having to make several calls I was told it was finished on Monday. I never received an apology. Vowed I wouldn’t go back there. Fast forward to this year. I got a headlight recall and thought I would give them a second chance. I called in 3 times to make an appointment and was always tod they would call me back. Again, no call. So I posted a bad review. Immediately Amy, the service manager called me back. She assured me she would let me know when the headlights would be in stock and that if I removed my review she would send me a $200 gift card to my favorite restaurant. I of course removed the review. 3 months later no gift card, no call to have the headlight recall done. I called in 3 times to talk to Amy and every time was told she was busy and she would call me back. NO RETURN CALLS!! Unbelievable!!! I hope the owner sees this review but I highly doubt that anything will be done. What has happened to customer service??

Went there the day after Christmas to see if they could reflash my SRX since I was close by. They only had a lube tech on so he could not do it. Not upset in the least. My reflash quest unfortunately continues.

I enjoyed my experience at this dealership. When I arrived I was greeted by my salesman Nick who already had the vehicle we discussed cleaned and upfront for a test drive. I completed my test drive with Nick, who was very knowledgeable about about the vehicle and all its bells and whistles! Together sales and finance made my car buying experience seamless and pleasant! Thank you everyone for making me feel like a part of the Cadillac of Lake Lanier Family!

I have nothing but great things to say about Cadillac of Lake Lanier. Each time I take my XT4 in for service, Brandy and Jennifer go out of their way to make my experience great. I recently purchased some new Cadillac wheels and I was so excited to see it so Brandy took pictures and sent them to me. I love the level of personal service I am given at this dealership. I could not ask for more. Thank you!

So thankful for the service staff at this place. Amy went above and beyond and made sure I was back to work on time.

Took delivery of the all NEW 2021 Cadillac from Cadillac of Lake Lanier. Great experience as always.

Earl was so good to me and the finance department was quick and easy. I’m very happy to have business here. Thank you.

I bought my Escalade this past Saturday and it was such a pleasant experience. We went to Hennessy a few weeks earlier and it was like night and day in the level of service. No was our sales person and I could not have asked for someone more professional. I would definitely buy another vehicle there in the future.

Our experience at Lake Lanier Cadillac was excellent. Our sales person Mo was very professional and we couldnt have had a better experience.

Well I guess they make all their money on service. Labor and parts cost are ridiculous 😒.

Great service! Love our vehicle and feel we got a great deal. They are super easy to work with and got us in and out quickly. Definitely recommend this dealership.

My purchase of an XT5 at the dealership was a great experience! Nick and the team at Cadillac of Lake Lanier gave me a great price and delivered the car flawlessly. Nick also did an exceptional job of explaining to me all of the cars outstanding features at the time of delivery. He also followed up with me the next day to make sure everything was fine and if I had any additional questions. I would highly recommend this dealership!

Super dealership with exceptional customer service! If youre looking for a new Cadillac, this is the place you need to go!

Wonderful experience, service was quick and easy.

I own a 2013 SRX. Terrible experience, had to replace both front lights because that were so dim I could not drive at night. Had to replace and had to buy the whole unit (2) of them and Cadillac knows they have a huge problem. $834.00 for the lights. Installation was $700, was told it would be a little over $500. Will get rid of this car have had so many problems. Back lift gate broke, ball bearing went out in one of the front wheels. Computer screen broke. Tell your customers the true price so they don’t find out at the cashiers office. I just received a letter saying Cadillac will reimburse me for these expenses, but I had to pay for all of this upfront. Cadillac should have a recall on these lights and fix them for the customers. I will never buy another Cadillac.

Work took longer than quoted. Prices were higher than quoted. I’m done with Cadillac.

Amazing staff and service! They answer all the questions you have and they take the time to explain every doubt you have. Great management! Everyone is so nice ! Would definitely recommend this place to anyone !!

Best service ever! Very accommodating, personable, and I highly recommend you service your Cadillac/GM here! Amy, the Service Manager is amazing very down to earth and gets things done!

Mo was incredible to deal with and continues to be even after purchase of my new 2019 Escalade. Mo and every aspect of roles within this dealership are top notch which function as a well oiled machine. After speaking with roughly 25 different dealerships obtaining the best deal possible, Mo was instrumental with earning my business - from two states away I might add. If your in the market for any new and used vehicles I would tell you not to make a final decision without seeing how you will be treated in a true human fashion that is hard to find in today’s world. This is top notch service and will continue to do business for years to come. Thanks to everyone at Cadillac of Lake Lanier for your honesty and commitments!!!

Cadillac Lake Lanier is by far the best dealership Ive ever dealt with in all my years of car buying.And...Im a car guy!I especially want to brag on the service department.In a world where customer service is non existent, they have always went out of their way to make sure my wife and I are completely satisfied.Amy is great!I love Cadillacs and I love the service department at Cadillac Lake Lanier! Great job folks!

Nick Jones the greatest!

Friendly sales representative, Nadir Quadir, personable and willing to take the extra initiative to keep me pleased and happy! He was very knowledgeable and helpful in any way needed! Support staff also very friendly and accommodating! Service staff very quick and efficient! Most of all, I’m very happy with my new Cadillac!

Marty Pecoras crew at Cadillac of Lake Lanier is TOP NOTCH! We have Amy, the service manager tend to my wifes XTS whenever it needs attention. Personal touch, no matter how busy they are, they take a special interest in your cars. Lawrence is our favorite technician, because he takes care of my older Cadillacs. Seems like hes adopted them. When I have question about a new Cadillac (or i have a friend looking) I send them to Marvin in Sales. These guys are the best.

I have always had wonderful service at this location. Everyone from sales to service has been so polite and helpful. William delivered a rental car and towed my personal vehicle to my residence. He was very professional, polite, and timely with my service. I highly recommend this location.

If I could give this place a zero I would! They are over charging for services in the midst of a pandemic! What crooks. So while people are out of work, an unsure economy you decide to take advantage of your customers and charge 4 hour labor for a less than a hour job! When I tell you I am going to blast you on all forums for doing this. Oh and I am going to make sure GM gets the notice that they are overcharging customers on recalls as well to make the most they can. Good Luck to anyone who has to deal with this place.

A very pleasant experance..all was very above board and very fair. I recomend Lanier Cadillac to all who want there dream come true.

My wife and I enjoyed our visit with Cadillac of Lake Lanier. Very attentive and friendly sales team. Marvin and Gene were awesome! Great value, price and dealer experience. I highly recommend this dealership for your next Cadillac purchase.

I was very serious about buying a new car After contacting and visiting 4 different Cadillac dealers Lake Lanier Cadillac was the only dealership that worked hard to find my perfect xt6 and make a deal I was comfortable with. Thank you Earl and his manager for all you did!

Ok, we were driving by and saw what we considered our perfect next vehicle to serve as our Toad for an upcoming trip out West.Sani took my card and later emailed us the particulars.We asked about a deposit and found out that was a no-go, so we opted to go ahead and purchase.All went well, until Sani handed me off to a second sales person who tried his best to guilt me into purchasing additional warranties products. I said no,.I mean, seriously? Trying to get more money out of me for a used Mercedes, at a Caddy dealer?Whoever thought that was a good idea I would like to discover and chastise properly.There were also several questions I asked that were never addressed.I had to read the Operators Manual to get answers.How many never read those I am chagrined to ask.One important question I repeatedly asked and was ignored was the Service our vehicle received...what all did the Service Department do?I mean sure you detailed the hell out of the interior, but did you change the oil???The engine compartment was dirty and dusty, and it still reads overdue service on the message board on the dash.I want a line-by-line account if what service was done before we purchased sent to my email:[email protected] is apparent to me some of your team is focused on the wrong things.Sani was a bright spot on your dial so-to-speak, it was a pleasure to engage with someone who speaks the Queens Spanish.

We went just looking around & went to 2 other car lots looking. As my husband & myself pulled into the other 2 no one stepped out on their lots to help us, as we went to Mazda, we looked as a salesman was helping another couple, he came over to us to let us know they was short staffed but would be over in a bit. We have been researching the Mazdas. But havent heard good things but didnt want to go upon what others said. In the meantime of waiting I kept looking. Then Gene came over & let me test drive it. I test drove the Mazda 3 & loved it. Needless to say we had a great service, all the staff had a great sense of humor, great with kids, very very friendly, & hung around after they was closed to continue to help us. We cant thank them enough for all their kindness, patience, & professionalism. I so recommend them. And I love my Mazda 3. Dont have not one bad thing to say about it. Our salesman was Gene, & he was beyond amazing. Ask for him.

I’ve never enjoyed buying a new car but the experience I had at Lake Lanier Cadillac was nothing short of amazing. I had already done my homework and knew what I wanted. I called several dealerships and although they were very professional and gave me great offers, none of them compared to the offer I received from Lake Lanier Cadillac. When I drove off from the dealership in my new car I had a nicer car than I had expected and paid less money than I had expected. That’s amazing! The other amazing aspect was the very PERSONALIZED treatment I received. By the time I left the dealership with my new Cadillac I felt like I had known the salesman, (Cesar), manager (Charles), and finance person (Darwin). There was no pressure and I felt like they were sincerely concerned that I was happy with my purchase. I’ll never go anywhere else to buy a new car and I’ll always have my car serviced at Lake Lanier Cadillac.

Took my SUV in for repairs. From start to finish Marty and Amy handled everything with excellent customer service. They helped with a loaner car and communicated every step of the way. Definitely gained a lifelong customer. Top notch service.

Fantastic service! Darryl Skinner and David Nguyen provided excellent customer service. They took care of all of our questions and made sure we were happy when we left. Forget spending all day car shopping! Darryl and David had us out and enjoying our new car in no time! If youre looking for a vehicle please ask for Darryl Skinner! He is pleasant, informative, and very considerate! Definitely recommend Cadillac Mazda of Lake Lanier!

For the last 25 years or so...I had purposely avoided purchasing a New Car.....going the route of previously owned instead....Nick Jones at Lanier Cadillac has turned that all around...I cant say how much I enjoyed this entire experience!!! He is very Professional!! and I will endeavor to send him as much business as I can!!!Its like I will find any ole excuse to go visit them!!!Please, please...treat yourself to a wonderful experience and contact Nick Jones...and tell him I sent you!!!Many Thanks!!

Earl Roach and Darren are absolutely amazing. I sincerely feel like they were honest and did not try to pull one over on me. I will def be buying from them again soon!!! Thank you guys so much!

One true test of any successful business is the level of knowledge, care, trust and dedication to customer satisfaction. Lanier Cadillac is, by far, at the top of their game in all respects. This dealership has earned this distinction with honor and great leadership. At Lanier Cadillac, you WILL NOT find misleading advertisement fast talking slick salesmen, false promise or marketing gimmicks. You WILL FIND honest, ethical men and women working their hardest to ensure your complete satisfaction not only the first time you walk in the door to, but each and every time you visit. The great men and women at Lanier Cadillac truly understand and live by a business philosophy that genuine interest and dedication towards their customers happiness and satisfaction does not - will not - end at the purchase. Marty, Gene and the rest of the crew at Lanier Cadillac are living examples of excellence and walk the walk of customer care each and every day. If you are in the market for a new or used automobile and dread the typical grind associated with fast-talking, ulterior motivated sales people, it is well worth the drive (regardless if its 4 miles or 40 miles) to experience what Lanier Cadillac has to offer. You will not be disappointed.

Great service department. The service advisor has always been extremely helpful.

I was intending to look at a 2016 Cadillac SRX I saw on the website at this dealership. David Urso in sales got the auto for me and we took a test drive. David was most helpful in explaining and demonstrating the variety of features and controls at this time. Upon deciding to buy the vehicle the finance department and I agreed upon what I felt was a fair price. The finance dept. was easy to deal with and I recommend them. Later when I went to pick up the vehicle David went to the car and set up the Onstar and also answered all the questions I asked him, and did an excellent job in pointing out many features. I was quite satisfied with the service and experience I encountered is why I do recommend this dealership and gave a 5 star.

Customer Service at an OUTSTANDING level from the moment I walked through the dealership doors, to the thrill of driving my new car off the lot. There is a very obvious effort to please, even after the deal was done. Negotiations were very fair and not bogged down at any time. I was happy... they were happy! Customer Service doesnt get any better than this. Nice Job to everyone who worked so hard to make this purchase a terrific experience.

Absolutely amazing buying process. I was very pleased from beginning to end with the staff. They have treated me with the up most respect and generosity. They respected my time which was key for me! My sales person Nadir is very knowledgeable as well as kind. They have worked around my budget and made me a deal that met all my criterias while not being pushy or aggressive. I will definitely recommend anyone to this Dealership. Definitely ask for Nadir!

The staff was courteous and knowledgeable and went out of their way to make the sale a positive experience.

After calling and leaving the service manager 4 messages today, I drove down to ask about my issue. I was told its a common problem and they are surprised it hasnt messed up prior to now. Two issues with that, first that information couldve been relayed over the phone today or during the month prior to today. Secondly how can Cadillac have a known issue that happens to the majority of Escalades sold and not be willing to replace it? Im not a person who tries to get something for nothing, but I also expect to get a quality product of I pay a quality price. The best part of all this is that everything worked fine in the car prior to taking it there to have a separate recall repaired. Not sure Ill ever purchase another Cadillac, but I am certain that Cadillac of Lake Lanier will not touch my car again.....

Good experience but car pulled to the right in test drive. Alignment was just a tad off. Spoke with salesman and service “looked at it” said it was fine but still pulls to the right. Just wished that the service dept would’ve taken the time to drive it and make it right when buying a car from the dealership. Would’ve taken an extra 30 minutes but it would’ve been worth it. Now my wife is unhappy with her new car due to this. Should’ve been better on Cadillac of Lake Lanier’s part to listen to the customer and take care of the issue the first time. Now will have to take more time to correct this issue.

Worked with Nadir Quadir and had a great experience. We werent at the number I wanted to at originally, but we Nadir worked on it and we got close enough. Ive had a few phone questions since buying and Nadir has always been responsive and answered all of my questions. I was able to trade in my current vehicle and was happy with the trade-in value that they gave me even though it had two wrecks on the vehicle history. I would recommend anyone looking for a Cadillac/Mazda to ask for Nadir!Thanks

I had a great experience at Lake Lanier Cadillac Mazda. We came for a specific used vehicle and we were treated very well. The team was not aggressive or pushy. They helped meet my expectations as the buyer. The car was obviously well-prepared and carefully selected to be on the lot. I appreciate the attention to detail. A great group of folks!

My fiance and I went to Cadillac to look at the CTS. Humberto Mejia-Moreno (aka Mo) in sales was very pleasant and really took the time to answer all of our questions. We test drove the CTS, CT5 & CT6. We are very happy with our 2019 CT6 and with all of our interactions with the staff at Lake Lanier of Cadillac.

My recent car buying experience was awesome. It took me a few visits at Cadillac at Lake Lanier in Gainesville to make a decision on the car I purchased because they had so many beautiful cars it was hard to decide which one I wanted. My salesperson, Earl Roach is so knowledgeable and patient. He never pressured me to make a decision and he truly found the car Id been dreaming of. Ill never go to any other dealership. I love my new Cadillac XT4.