We came from Valdosta, Ga & looked all over Jacksonville before stopping back by Key Acura of Gainesville. Our salesman whos name was Joe was so awesome and informative. No pressure at all. We also had a great experience with the F&I guy, John Bolling. Would recommend this dealership to anyone looking for a great deal & a great buying experience! Thanks guys!

The Key Acura service department is wonderful. I was traveling on 75 south at night when an 18 wheeler blew a tire that tore up my car. I had it towed to Key, they fit me in the next morning and got me on the road by lunch time. Furthermore, they were able to make the repairs without needing any parts- so I completely trust the mechanics. I was in a bind and they were honest and fair.

If you want the best car buying experience Key Acura is the place to go. They are amazing. My salesman was the best ever! I am on a tight budget and no one tried to upsell me or push me into a vehicle I didnt want or couldnt afford. I fell in love with the RDX but thought I could never afford it. The finance person worked really hard to find me financing I could afford. Im now the very happy owner of a RDX. I would recommend Key Acura to any one who wants a great buying experience, great financing, and a great vehicle youll love.

Bait and switch on us. After we drove an hour. Even worse the switch was to a car that was disgusting inside and rundown. For 25gs. Smh. Not cool.

They very great with the vehicles here, very honest and trustworthy employers and Im like it a lot they check up the vehicles at their mechanics shop first before being sale at the dealership, Thank you God bless you.

Very poor service and no follow up. I would not recommend this dealership.

If you already have a pre-approved loan, do not go through this dealer... they wanted to charge almost 1000 dollars because I was pre-approved and the dealer fees them selves were a bit high.. they didn’t work with me at all on the price of the vehicle I was interested in and honestly seemed super shady in the end.... glad I found my vehicle else where.

Traded in my Toyota Tacoma on a 2018 gmc canyon red 4x4 I had the truck 3 days had transmission issues and the stereo had a mind of its own and flipped between home screens I took the truck back to the dealership and wanted my old truck back as for the truck they sold me was a lemon the manager told me my truck was already sent to to auction and they installed new tires on it so I settled for a jeep cause the trucks they had stunk like smoke or the motor tapped when you started it up the jeep had hail damage to the hood they agreed to fix it I was giving a loaner car when I returned the loaner car what did I see on the lot ? My truck that I was lied to about it being gone and sent to auction...then I was told they lost the keys to it ...funny thing is also it still had the expensive procomp tires I had on the truck so it never even got tires another lie then I finally seen it posted online for sale on the lot another lie ...this is how they treat their customers they dont care about us as long as they push a sale .....so beware before you buy here they are shady and you wonder why you only see 3 to 4 people working at a big dealership ....beware!!! They are all liars

Very nice, clean showroom and beautiful cars! Thank you Angie for your help.

Service here is actually much cheaper than in other larger cities like Orlando or Miami, and the staff are really attentive, tending to all your needs

Key acura of Gainesville made a very welcoming and easy experience of buying a new truck! Anthony and Jim helped us get financed on a decent monthly payment even when our credit was not the best. Key acura of Gainesville will go the extra mile when you cant. The test drive was our ultimate sell, they handed us the keys to the truck we were looking at and told us well see you when you get back! We enjoyed riding around Gainesville test driving the new truck and it made for an awesome experience buying said truck.

I bought my Acura TSX wagon at another Acura dealership only due to availability. I have had to take it back to the original dealership several times for the same problem. Bernie and Rick got it fixed the first time! I tell anyone who is in need of car repairs to go see them. They are always honest with me and do whatever it takes to make sure Im happy.

From start to finish, Kerry, JD, and Jim made the trade in of my Tacoma and purchase of my 4runner an outstanding customer service experience. I look fwd to working with this dealership in the future for all my csre care needs.

Tried to charge me almost $500 for simple maintenance I called up a different Acura dealership and they told me under $250 including tax. Be weary when choosing this dealership. Very rude service staff told me either get the maintenance done or get a new car.

Regular service has been fine. I always appreciated the friendly service and complimentary car wash. However, during the last oil change, they noticed that the brake pads were wearing unevenly and that the rear passenger-side pad was almost completely worn down. I scheduled service to have the brakes fixed a short while later, and they replaced all brake pads and resurfaced the rotors. A few months later, the rear passenger wheel area was very warm and smelled like burning brakes. This time, they charged to replace a binding brake caliper totaling $384 ($190 labor). I feel that this is something that should have been addressed during the first brake job since they knew the brakes were wearing unevenly. Had it been done then, a lot of the redundant labor would have saved me a fair amount of money. I am disappointed with the level of service I received during the first brake job and the extra labor for which I had to pay the second time. The car is out of warranty, and I should have looked for a better service provider sooner. I thought the extra expense was worth it for the level of service, but I now realize thats not the case. I wont be returning to Davis Gainesville Acura.

Davis Acura does everything right. Kerry is the person to talk with if you want to buy an Acura. Highly professional, knows everything about all the models, very low-key, explained everything concisely but thoroughly, and was just so easy to work with. From first meeting to delivery (including a very thorough run through of features), the experience was so pleasant and stress-free.Moses, who handled the financial aspects, was very helpful, courteous, and efficient at processing all the paperwork. I couldnt believe how quickly he got everything done while still answering my questions along the way. Both he and Kerry made me feel like they really valued me as a customer and appreciated my choosing Acura. Rick, the service director, runs an award-winning department so I know all the service is top-notch. Working with these fine people has made this the best car buying and owning experience I’ve ever had. My highest recommendation.

I rarely do reviews, but the service and professionalism of this dealership is remarkable. From the salesman Kerry to the business manager Jim we got first class experience that made the drive from Jacksonville worth it. Other dealers take note, Key Acura has a special recipe.

Dealership was not willing to work with me, I came in with preapproved loan for up to 60k, with trade and they wanted to add over 2k in fees because I had a bank draft. Disappointing that they werent able to review that draft and allow a little more for my trade with down payment and to take into consideration that I drove over hour to look at this deal.I would not recommend due to the way I was treated by fianace guy. The sales woman was very polite.

Key Acura of Gainesville have new cars and they also have quality used cars with low mileage anybody that goes to key Acura of Gainesville well be glad they did

As always .... service is friendly, professional, and prompt.

Great customer service from both Bernard Luchenburg and Rick Townsend. Electrical breakdown while traveling to North Carolina and had car towed to the dealer. Both gentlemen keep me from being stranded and the repair was simple with no charges. I would drive from Tampa to buy my next Acura from their dealership. Thanks again!!

Friendly and accommodating.

Service dept great. Rick and Bernie always make me feel welcome. Have been coming here over 10 years.

Great experience there. Those guys got me in and out of there with the car I wanted. Great service and great people made me feel right at home

I had a great and quick car buying experience with Kerry Barr, he was honest and gave me a great deal of my brand new RDX. He also took his time to explain all the features in the car which I really appreciate :)

Best dealership Ive ever had the pleasure of working with. The service department is A++ #1. Rick & Bernard are super... nice, courteous and treat you with the utmost respect! Would highly recommend!

I recently purchased an Acura here. The salesman Alex was outstanding, and everyone there was professional and pleasant. They went above and beyond to get me a low rate and saved me a decent amount of money. I would absolutely purchase another vehicle from them and refer business there as well. Excellent dealership to buy from.

I went to check out the used car lot to see if anything piqued my interest. I did not buy but Natalia showed me around and told me all about the vehicles. She demonstrated excellent customer service! The dealership was also very nice and clean inside.

The salesperson was attentive and friendly, even though he knew we were only looking !!

I offer an inside perspective. Bernie and I work for the same dealer group. I needed him the other day and he came through big time for me. Very knowledgeable and courteous this service professional will keep his customers coming back again and again. I highly recommend him for all your service needs. Any make any model. Come find out what Ive known for a long time.

Well I just came in the other day and didnt really know what to do, too many good options to choose from . Ive been a Chevy person my whole life but talking to the young lady Natalia that works at Acura and listening to her explanations and personal experience with Acura cars I feel a lot more comfy making THE switch thanks guys Ill be back for my car even might bring the wife and spoil her too

Bernard in the service department is excellent! He has helped me several times and is a reliable, honest, trustworthy, hard working, and dependable gentlemen. I feel fortunate to have him on my side for my two college students with their Acura car in Gainesville. Thanks Bernard

Natalia made my daughters car buying experience efficient and simple. My daughter and I were instantly taken to the perfect car that met all of my daughters criteria. Natalia is very personable and knowledgeable. She was a total joy to have as our salesperson.

Was perfect from start to finish... great service, car price and trade in value. Had Natalia attended me and she was great !

Had a great experience! Natalia is quick, factual and efficient. I knew what I wanted before I walked in. I called, natalia said the car was there, even took a picture of it and sent it to me so I didn’t waste my time driving all the way there. Happy customer here!! Thanks Natalie

The customer service here is phenomenal and they’re professional and understanding.

Unprofessional and likes to get attitude with potential customers very slow responses having to send 2-3 emails before I get a response wouldn’t recommend this dealership. Take business elsewhere. JD Piatek.

Absolutely love this dealership. Im always treated with the utmost respect, and am cared for the moment I drive in. The lounge is always comfortable with snacks and drinks and is nice to even just sit there while your vehicle is serviced. They are not pushy when it comes to service to your car, but are honest with you about things you need but never push anything. I will always bring my Acura here hands down!

Great, friendly service. As always, Gatorland Acura was prompt, helpful and respectful. They examine your car and kindly tell you what needs to be done, but are not the pushy salesmen that try to get you to rework your entire car on your visit. I strongly recommend them, and even prefer them over my home Acura Service center in a different city.

Thank you Natalia ! She was great .. showed me all my options that fit my financial budget. Will be cominh back to get my dream car here ! My mom got her car here two years ago and has had no problems.

Great experience! It was a pleasure working with Natalia. She was very responsive and helpful throughout the entire process. She is a super start and I know will be a leader in the industry. I live in Jacksonville and will continue to do business with this dealership!

I had a pleasant experience at this dealership. The sales representative was very attentive, polite, and knowledgeable. Shopping for cars isn’t my thing, as I’ve owned the same car for the past 11 years. It didn’t feel like the stereotypical experience. I didn’t feel pressured to purchase. I was given comparables and the specifications to several cars without the feeling of being rushed. I would recommend asking for Natalie if you prefer to feel like a person and not a number.

Natalia Pineda was amazing! Provided the best car shopping experience up and down Main Street. Would highly recommend asking for her if you are looking to get a car!!

Fast and friendly! Gary Kuminka was very friendly and knowledgeable about the product. Not a pushy salesman! Will definitely be going back when I am ready to trade-in!

Roger Bearden provided us with outstanding customer service for our recent purchase. This deal started as an Internet search and we were able to put everything together quickly prior to us traveling the 2 hours to get to the dealer. Roger had everything ready for us and we were in and out in no time. Go see Roger for your next car, you won’t be disappointed.

I had an AMAZING experience; Natalia was impeccable. Got a GREAT deal on my car and I’ve been enjoying it ever since I got it and it was all thanks to her .

Nice and personable staff. Had a smile on their faces first thing in the morning and thats become a rarity in society these days. Very informative and did a fabulous job servicing and cleaning my car.

Wanting to get a vehicle was a spur decision, however, as soon as I told Brian what I wanted he found it! Once at the dealership it was a quick and easy experience not once did anything feel pushy, or over whelming. Natalia allowed the vehicle to really speak for itself, she allowed me to see what I Loved about The vehicle, which I feel is something some salesman can fail to do. We were quickly accommodated they had the vehicle ready, application was quick and a breeze. We were offered something to drink and were introduced to just about everyone. Overall my experience was incredible, and I would highly recommend Natalia and Brian both! Thankyou Davis Gainesville Acura!

Took my Acura in for a recall on the airbag. They were super fast and courteous. They really seemed happy to have me there. I was in and out of there in no time and they even washed and vacuumed my car for me which was a nice touch.

Our experience with Acura of Gainesville, especially Aaron Francis-Verbeelen, was extremely positive. Aaron spent a very generous amount of time with us explaining all the features of the car we were considering and then he went the extra mile to secure a fair and reasonable purchase price. Car buying is often a difficult and unpleasant experience, this was not the case at all with the Acura dealership. Kudos to them for a calm and respectful process.

We went to four dealerships before coming to Acura. Randy made the whole experience awesome . We got the BEST deal on the vehicle of our dreams. Cant say enough good things about this dealership, we will most definitely be back when we are looking for our next vehicle.

During the stressful times of having to find a car, no one was able to help me properly. Out of desperation, I searched for better options. I finally got in contact with Natalia Pineda and she made this whole new car process so much easier and enjoyable. I have no clue how I could have done this without her. She talked to me through the phone whenever I called and when I came in, she gave me all the correct information I was anxiously searching for. I would definitely recommend this dealership to a friend, especially with Natalia’s help!

Ms Pineda was attentive, but not pushy. When I needed time to wander and think, she gave it and when I needed additional info, she provided it and answered my questions... even when I asked repetitive questions (was it this black car you told me XYZ ... or the one to the right of it ... or to the left of it?). Additionally, follow up after the sale to ask if I had any issues was a good touch. All in all ... a great experience.

Rick the Service Manager and all of his staff do an excellent job of maintaining my Acura TL. This is our second Acura, not only because they are great cars but because we really appreciate the excellent service dept at Gatorland Acura. Rick always goes the extra mile and also hires excellent staff.

Gatorland Acura service department is the best Ive experienced in my 33 years as a car owner. And that includes direct experience in 5 other states and South Florida. The only dealer service departments to come close were those of Saturn, a now extinct species of car.

Excellent dealership to obtain a new vehicle. No hassles and great prices. See Michelle Cameron and Brian Rundle.

Came in for information on a used car and Natalia was both attentive and informative. Ill definitely be coming back to see her for my future car.

Salesman Kerry Barr went over and above to help my mom buy her used vehicle. He was very patient during the whole process. Thank you

Roger Bearden was awesome to work with during our recent purchase. Friendly, funny, great integrity, a true pleasure, and my daughter loved the vehicle! I would give Roger & the dealership my highest recommendation!Sean McClafferty

I love my MDX, and Ive learned that anything with mechanical moving parts will malfunction at some point so Im okay having few issues with a car. Davis Gainesville Acura however is a horrible place to take your car in for any service covered under warranty. Even after an early scheduled appointment, it takes them a whole day to get the simplest thing fixed. If youre taking your car there for service covered under warranty, make sure you dont need that car for the whole day. I also dont get calls from them when my car is ready. I just have to assume that the car is ready since its been there for 6-8 hours. The technicians also has no pride in their work so check your car for missing panels, panel alignments, and missing screws that has been removed to get to replaced parts. Its not something the customer should have to do, but if you leave their facility without doing so, you will have to re-schedule an appointment and drop off your car for another whole day for them to try to address the issue that they created. Going to the next Acura dealership for service is one hour and forty minutes drive for me. Because of Davis Gainesville Acura poor customer service, I may never buy an other new Acura vehicle. Thats very disappointing because I greatly enjoy driving my MDX.

I came to the dealership a couple days ago and was greeted by Natalia, she was nice and easy to understand and helped me a lot on my car options

Natalia was great ! Got my daughters first car with her and will be coming back to trade in my husbands car this month . Awesome service.

Nice dealership and salespeople. Worked with Natalia who was very nice.

Completely dishonest and no adherence to customer commitments. Despite a signed purchase order and deposit, they knowingly sold the car without even contacting me. Salesperson Aaron Francis-Verbeelen and sales manager Brandon Maynard are the 2 culprits. Reported to Better Business Bureau and FL State Attorney General. Steer clear of this shady dealership and negligent staff!

This post is in reference to my Fiance who purchase a 2019 RDX from Davis Acura @ 3435 N. Main Street, Gainesville FL, 32609. This 2019 RDX was purchased in June of 2018. Nice car but plenty of problems so far. We took a road trip to Pennsylvania in July of 2018 when about to return to Florida after loading the vehicle and stopping to fuel up for are start of the trip back the car wouldnt start. No lights, no nothing.... after calling the 800 number because On-star or the emergency system with this car couldnt work because of no power. We were connected to Davis Acura and spoke with a technician who could not explain what was happening and were told we would have to have it towed to the closest dealership which was hundreds of miles away. Before this trip my Fiance had asked them about an system update which this car was asking for and was told it hadnt been issued yet and we would be informed when that time is. So being stuck we disconnected one of the battery post, and waited a minute too place it back on and the car started up but with no gps or anything. My Fiance place the call back to the technician and was told they would let Davis Acura know of the situation and they would be expecting the car when we arrived to Gainesville. After making it back the vehicle goes in for service and is having other issue such as the tail hatch door not closing on command, and getting stuck half way down or up. The swipe feature to open the hatch works when it wants too. At the time this vehicle is there they tell us there still is no current update of the system (gps. etc). My Fiance finally get a call to bring the car in for the current update in the beginning of Jan of 2019. She reminds them of the issues the car has been having and they tell her its the driver error. She receives a call that her car system is finally updated too then have her pick it up and she is not even 2 miles from the dealership the car starts too reports that the system not updated..... tools were left in car, pieces of the cargo missing.... then again to be question that its not the car but the operator. I finally go to the dealership with her because Im tired of them treating her like she doesnt know what the issues are that this car is having. I have witness them myself. I Demanded Rick Davis phone number along with Acura Corporate..... we are hoping this can be fixed the right way........ but so far we are very disappointed in the service at Davis Gainesville Acura..... I will continue to update this until this 2019 RDX is fixed!

Roger Bearden provided excellent service I was able to get the car that I wanted at a substantial savings. Im well pleased with my RDX

Oil change time. Two great service planners always ready with answers and help.

Have had great service here every time from sales to service

I was in the market for a new Acura and went to Gatorland Acura since I live in Gainesville. I worked with Charles who was very pleasant and hard-working. Unfortunately, I found that Gatorland increases their vehicle prices by over a thousand dollars in extras which include paint protection and additional dealer profit. My experience was that even though they acknowledge nobody pays sticker price they were not willing to negotiate very much beyond the sticker price of the vehicle. When given the information and numbers from a dealership that had clearly undersold them, Georgio encouraged me to purchase the vehicle from a different dealership... which I ultimately did.I bought my new Acura from Acura of Orange Park and would encourage anybody else in the market for a new Acura to make the trip. The selection is substantially better and they are much more motivated to sell cars.

My husband and I recently purchased our Honda CRV from Roger Bearden. He was friendly and very knowledgeable and worked very hard to get us the best deal possible.We would highly recommend Roger and this dealership to all our friends and family in Palatka,florida.Terry and Sharon Murray

New the problem as soon as I mentioned it and took care of it immediately! Excellent service!

Charles and his uncle Jeff awesome

Excellent service. Excellent people.

I dropped my car off for service. 3 days later once I got it back, there was a large chipped paint splotch on the passanger side bumper. It was not there before I had my car serviced. Not impressed with the customer service whatsoever. All he wanted to do was get me in and out the door.

Great service...in and out quick. Got recommendations on additional needed service....without the usual pressure.

Recently had my MDX serviced at Gainesville Acura for a power train warranty-covered repair. Alex the service receptionist was very helpful throughout the process. She scheduled the appointment, arranged the loaner car, and even offered me a bottle of water on drop off and pick up. She seemed to enjoy her job which made me feel more comfortable with a dealership I hadnt visited before. Robert was very knowledgable about the MDX. He listened to my concern, explained what the issue likely was, and discussed what the warranty would cover. As promised, I received a call the next day when my car was ready. Once back at the dealership, Robert then went over the work that was performed and I was back in my MDX on the road in a few minutes. Overall, the process was very organized and professional.

My most recent interaction with now Acura of Gainesville was a very disappointing experience. It was apparent that things were unusually unorganized, not what I was accustomed to with the previous management and service team, Gatorland. The staff member I was dealing with was not welcoming nor very friendly. My issue with my car was dismissed immediately and was informed it wasnt worth looking at. My car was never assessed or diagnosed, simply ignored. I have been a multiple car owner of Acuras for over 15 yrs and this is very discouraging. Gatorland Acura managment and service team were amazing and surely recognized customer loyalty. I most defintely do not recommend Acura of Gainesville and will no longer choose them as my car service provider..

It took 5 phone calls to order a part and still couldnt get a service appointment. Apparently no one in parts can schedule an appointment, and no one in service knows how to order parts. When I finally get service, they want to charge an hour and a half to change the emblem and are asking me the details of what part I ordered and whether it sticks on or screws on (when it should be in their computer system because I ordered it from them). I give up and just come pick up the part I ordered, only to be told they forgot to order the screws that go with the part, and it would take an additional 2 days to get it. I ask him to look at the car and check to see if I have the screws and he refused to leave from behind the counter. I leave disappointed with just my emblem and drive to Tire Plus. They looked at my car for free, tell me that no screws are needed, and advise me to buy glue from discount auto parts and put the emblem on myself. $5 glue and good service did the trick. Im never taking my car to Gainesville Acura again. They are unhelpful and just look for ways to overcharge you (1.5 hrs mechanic time for a glue on emblem -_-) Others recommended just going to Honda instead.

SERVICE IS EXCELLENT! I PURCHASED MY 2013 RDX FROM GATORLAND IN SEPTEMBER OF 2012 AND I HAVE LOVED IT FROM DAY ONE! GATORLAND COULD NOT HAVE DONE A BETTER JOB IN SETTING ME UP WITH THE GREATEST CAR FOR MY WIFE AND I. I RECENTLY BROUGHT MY CAR IN FOR THE FIRST SERVICE AND THE CUSTOMER SERVICE WAS SPOT ON. I AM A SERVICE MANAGER IN OCALA AT A DEALERSHIP AND I COULDNT ASK FOR ANYTHING BETTER. GATORLAND ACURA EXUBERATES WHAT CUSTOMER SERVICE IS ALL ABOUT!I WILL BRING MY ACURA TO GATORLAND ACURA FOR EVERY SERVICE!

My 2013 MDX: I was looking for best price for my new 2013 MDX, and accepting quotes from the ACURA dealers neary. Everybody quoted high price, but GATORLAND ACURA quoted lowest and competitive price. Neil Gass, internet manager at Gatorland Acura contacted me as soon as I submitted the quote requtest through ACURA website. It took like 5 minutes to finish the deal. I bought my MDX next day. Staff at Gatorland Acura are awesome. They are down-to-earth ACURA dealers, honest and respectfull. They delivered my ACURA as they promised.

Everyone @ Davis Acura are Great !& I Love my new car !!!!

Great customer service. Ask for Bernard!!

Professional customer service. Attention to details

Excellent service and courteous informative staff.

Awesome customer service.

Great service.

Great customer service

Great dealership!

Great Help and Friendly

Service.