Without a doubt the WORST customer service/product support Ive ever experienced in my over 40 years of aviation involvement. My company had a defective water pallet from a Challenger 300. We shipped it to Adams Rite for a quote to repair it. (By the way, the aircraft had a total airframe time of approximately 700 hours). We received a quote back from them asking for $114,806.05 (not a misprint) to repair the unit. Long story as short as possible - - we had our local maintenance shop troubleshoot it and repair it. All in - - parts and labor was $16,693.41