Excellent service experience! The staff is exceptionally professional, courteous, and thoughtful that they build trust and confidence. Randy the mgr is as solid an executive as they come and it shows in his team. Allen and Dustin were great service professionals. It’s worth the drive to be treated well by trusted pros. Thx! Neal

The Crest Experience is something every Car Buyer should Experience. I totally recommend this Amazing Dealership for all your Infiniti needs. Very clean, and Customer service is VIP.

My advisor was amazing and super helpful. She went above and beyond for me. The loaner department was also friendly and professional. The Service Department Manager was also super helpful. He came out to assist during my checkout process, and gave me a kolache for my extended wait - which really wasnt so that inconvenient being the only customer in the shop.

Purchased from Crest! Johan was a wonderful and professional salesman. Great communication and knowledge about the carsTry the Cafe in the service center good food!

It will be hard to buy a car anywhere else now. This experience was amazing.Efraine is the most genuine car salesman ever. Finance was even painless. Great job.

Kayla was EXCELLENT and instrumental in us having such a great experience. Everything went extremely smoothly and communication was amazing. She truly went above and beyond. I can’t recommend Kayla and the Crest service department enough!

I love Infinity cars. Crest Infinity is very clean and professional. Cant wait to get my car here!!!

Great place my second time shopping for a car here !! A special shout out to Richie Naciri, and John Chavez. For making my second purchase fast and easy. With kids this process needs to be fast and easy. My kiddos loved the dealership.

Jonathan W was amazing. His customer service was exceptional compared to my other experiences at other dealerships. He provided timely status updates and sat with me to explain the service/paperwork expense line items. He was transparent on the service cost for todays appointment. I will select him as my service advisor and this dealership on my next visit.

Crest Infiniti is one of a kind! They are so kind, helpful and very communicative. Easiest service appointment and they don’t make you wait!

This dealership offers outstanding customer service which is quite rare these days & definitely eases the pain of having to spend money on car repairs. They also provided a new free loaner vehicle whIle my car was being repaired. I have full confidence & trust that my expectations will always be exceeded whenever I have to use their services.

Consistently John helps me . I am very fortunate to have JohnAnd Crest infinity. I have been with Crest a quarter of a century!Thank you.

Its always a pleasure sending my Infiniti cars to John Chavez in service! He goes beyond the call of duty and even follows up on days hes not working. They are always quick and courteous. Thank you so much for great service! Highly recommend this service center!

Jon, service associate was very helpful when I came in. It was 6:50 in the morning and he was very pleasant and energetic. My concerns with my infinity were quickly noted downAnd was very happy with my experience at Crest INFINITI. Will always be coming back for them to take care of my car. Great customer service!

Once again Crest you made my day! There’s a reason I keep coming back! Jon did an amazing job of helping me get my key fobs fixed and car detailed quick, easy, and stress free! I couldn’t be any happier 😁

Everyone at Crest is polite, professional and considerate. As a team they’re fast and efficient.

Great service department. Had tire damage, went to the dealership without an appointment. Within 10 minutes of arrival they had everything underway to repair my car.Set me up with a private ALTO ride home, and delivered my car, repaired, washed and vacuumed by the end of the day.

Had a sudden issue with our car, we got it to Infinity dealer with not much hope.John our service rep was great and got us taken care of.He communicated updates to is and laid out the plan with total honesty.Everything worked out well and we got our car back same week.Thanks guys!

Everything was great. Everyone I talked to were more than helpful with my car issue. It was a pleasant experience.

I came in for a few minor warranty items and a tire issue. Randy Nabors, the Service Manager and my Service Advisor, Troy Dunn, took great care of me and my car and even facilitated a ride home for me. These guys provide top notch service and really care about their customers. Great job guys!!!

My partner bought my car from here and it was involved in an accident and we wanted to use them as a repair shop but couldnt get a quote the same day as other shops had, so we went to Swell Lexus and now were regretting that we didnt shop there. Now, dont get me wrong Dalton our salesperson was awesome, got us our price we wanted but the follow up service has suck. I think we have became Swell customers for life!!!!

Communication was excellent.Thank you, Randy and Bryan for making sure my car was fixed. I was treated like a human being and not just a car issue. I appreciate working with Randy. Even, when he was not on site; he ensured someone would be able to help - he’s my reason for choosing to do business with Crest. Thank you so much.

Service Advisor met me with greeting. She explained the process to me beforehand. Then, she did all what it takes to deliver my vehicle back to me. Shuttle service was very pleasant and prompt. My SUV was in a very clean and in top shape when I drove it off.

Kayla was the best service advisor. She provided exceptional customer service and kept me updated all week. She even coordinated with my leasing agent to get my vehicle fixed. Very satisfied customer!

The service department never disappoints me! Every time I visit, I experience Professional and courteous service from my arrival to the departure. The teams interaction on Thursday was friendly and caring. They took my concerns seriously and addressed my needs. Even without an appointment, I was in and out in record time!

Absolutely exceptional service!!! From my arrival to my departure I felt like I had my car in great hands. Alan was exceptional and went well beyond his role to provide exceptional service! I will be back with all of my Infiniti cars.

Crest Infiniti service strives to be the best and they deliver! Everything from setting up the appointment to having a loaner car ready to reviewing the services needed for the car and what I approve to get done was electronically done. Troy Dunn was excellent! He even helped me replace the battery in my spare key. He is kind, personable, timely, and efficient! My car was also extremely clean and vacuumed! Truly above and beyond! All of the staff I interacted with were on point and knew what they were doing. Im impressed by the efficiency of this dealership.

Crest Infiniti Frisco Collision Team is top notch. Cesar was friendly, professional and knowledgeable throughout the entire process. I never came in contact with a staff member who wasn’t friendly and willing to help me with questions or concerns about my vehicle. Praying I don’t have anymore fender benders but if I do I know who I trust and who will get my business. Thanks again for beautiful work and a great experience.

Thank you to Kayla, Troy, and each and every person I had an encounter with. Kayla and everyone I encountered both Friday and Saturday were the best! Kayla was very welcoming, explained things in detail, and extremely knowledgeable. When something more than expected came up, she displayed a level of empathy that’s immeasurable as she went above and beyond to help me get a resolution. I used to train new hires about what is means to level up and provide EXCEPTIONAL service. Kayla did that and more. Thank you for being you, for everything you did to get things resolved, and for being an outstanding reflection of the dealership. Blessings to you all.

Overall great experience. My QX80 was serviced quickly and accurately. Highly recommend this place. All staff are Awesome. Great little food grille also.

Best dealership service I’ve ever had.

I’m not fond of dealerships because of past experiences but John Chavez, my consultant, changed my view. I went in for a recall and an extra key. He never tried to sell me anything I didn’t ask about. He was upfront, concerned and actually listened to what I had to say. He even fixed a small mishap and turned my frown upside down. I’m glad he helped me out and I’ll be sure to return!!Guess who’s back with even more accolades for John Chavez and Angel!!!! These guys work well together and they get the job done. Communication is awesome and I have nothing bad to say.FYI: I have never really liked dealerships because I felt them to take advantage of the consumer and you’re left at their mercy ….. but these guys at Crest Infiniti; they just raised the bar. They are detailed in the explanation and always willing to listen and take another look see if need be!!!! Thanks again for being awesome and keeping me safe!!

Very friendly sales people and the service staff provided me with exceptional service and Allen gave me his complete attention.The Lobby staff needs to do a better job with welcome & goodbye piece

Ive been servicing my car with Crest for a few years now and I must say I am yet to encounter an agent like Omar. He explained everything in great detail, gave me options, kept me updated in a timely manner and even assisted me with my window when it did not roll up following my visit. The window issue has since been fixed and I feel more confident bringing my vehicle to Crest.***I would like to note though that my last review on here a few months ago was less that ideal and there was no follow up from the service dept. I was skeptical about bringing my car back again…but I’m glad I did because the car vibration issues were fixed and I received great service while at it. Thank you Omar for restoring my confidence in Crest.

Love the service here, great staff at this dealership. You feel welcome every time you come in. One of the best dealerships around.

Great Service from beginning to end of purchasing car, Glenn was a GREAT saleman as well as Luis in finance. Took car in for service (oil change and tire replacement), advisors were friendly, took care of my needs, kept me updated on the process😊. Keep delivering GREAT Customer Service!!

Took my wife’s Q70 to Crest for service. Great experience from start to finish! Very friendly and knowledgeable staff. Also enjoyed a delicious breakfast and cappuccino while I waited!

An awesome service experience as always. Completed work in a very timely manner and was amazing on communication. I highly highly recommend Casey Little to be your service advisor. She was amazing and very very helpful and was great on communication about my vehicle. 10/10, would definitely recommend.

10/10 would recommend Troy Dunn is top notch and my go to guy, super knowledgeable and friendly.

Probably the only dealership I havent had any non-positive experience with. Staff is professional and knows its job. The price of a simple oil change isnt skyrocketing to the moon. People at the parts and service departments are super helpful, as well. They also have a nice launge area if you want to wait in the shop until your car gets serviced with a small cafeteria.

Infinity treated us with great respect and help us with the car maintenance, in the service department. It was nice to be treated well.

Casey was very helpful and answered all of my questions and my car was serviced quickly. I would recommend Casey and the Crest service department to anyone I know!

John Chavez is fantastic! He is quick, efficient and knowledgeable. He makes coming in for maintainence with my 2 kids under 6-years-old, easy and pleasurable for all!! My kids love the play area outside too! Something for everyone!

The cooking School is absolutely fabulous!!! The food was incredible, it was so much fun. the quality amazing, and everyone made us feel like family (the good kind LOL)!!! GREAT job Hugh, Mike, and Jeremy!!!!!

My service specialist Omar provided an excellent service for us. I am very pleased with his knowledge and ability to answer all our questions. I will definitely service my car here in the future 😊

I have been using Ctest service center since I purchased my vehicle with them 4 years ago. I have never been disappointed or dissatisfied with their level of service.

I had the absolute best experience here with John and all the other staff!

I’m very happy with this dealer,the Owner always courteous, advisors are very professionals and very helpful,excellent service, thanks

Randy is the Service Manager at Crest Infiniti Frisco. He took care of all our concerns regarding the repairs on our vehicle. We will continue to have our vehicle serviced here. Great Customer Service. Brian the service associate was great as well.

Very happy with Crest Infiniti. They always make me feel special and take care of my needs.

I want to give John Chavez in the service department and exemplary review as he has gone above and beyond to address my needs on my Infiniti that I bought from a shady dealership that needed a new transmission less than 2 weeks of buying it. He also addressed additional concerns and informed me thoroughly about how the process works and provided helpful details on how to maintain my high mileage vehicle. I love my SUV and love Infiniti, I didn’t expect there to be serious problems right after purchasing it but John has made the experience less disappointing and has accommodated me to the fullest extent either by texting him directly or calling, he is always immediately responding and ready to tackle whatever needs to be done. He deserves credit where credit is due and in this case is it overdue! Thank you John for helping me with my situation. I also would like to thank the service manager for his kind apologies for the wait and transparency he provided. I felt like I was at a luxury service center and felt like I was listened to, valued, and my voice was heard so thank you very much Crest Infinity Service Department- John and the service manager especially!!

Quick and efficient service. I ended up needing additional service beyond what my appointment was for but was accommodated easily. My service advisor, Troy Dunn, was great. He kept me informed and made sure all services were completed to my liking.

Jason was extremely helpful and prompt. First time visiting the service department and I will be back soon for other recommended repairs. Thank you Jason and Crest Infiniti.

Troy was fantastic to deal with as always! He is always so pleasant and personable. I really enjoy having him as my service advisor.

Our Service Advisor was fantastic. Provided us a loaner with a timer to insure fast turnaround. Very impressive. Kept us up to date on repairs provided us with perfect repairs and a spotless car when we picked it up.

I’m not a review person, but this place deserves to be mentioned. Five star quality across the board.Quality ✅Service ✅Inventory ✅Price ✅Staff ✅I’m in the hospitality business myself and It was refreshing to be there.I could probably learn a thing or two from these guys!Thank you.

Great Dealership, very friendly and most definitely going make sure you are taken care of.

First I want to mention my sales person Carlos Rivera. This guy is a class act. I never when to their dealership. I sent an email and Carlos called me back. I gave him my budget, my down payment, and what I could afford a month. I told him the car I was interested in on their website. He called me back with a video of a car he thought would better suit me. He believed it was a far better buy for the money. He was absolutely right. Then he dealt with the finance department for me (which I absolutely hate). After he got the deal done he then delivered the car to me with his awesome sales partner Lindsay Aguirre, more than 25 miles away. The car was detailed clean as a whistle and had a full tank of gas. I got a great car (2014 Mercedes Benz E350) with low miles and a golden Carfax! See Carlos and Lindsay at Crest. You will be surprised what a great experience you can have buying a car with them. I guess I should also mention that I have been in the car business myself for over 25 years.Thank you Carlos RiveraThank you Lindsay AguirreI will be buying my next car from Carlos at Crest!

Fast, efficient service and Brian was great! Highly recommend Crest Infiniti!!

I went in for a Texas state inspection. The consultant Bryan said it would take 1.30hrs and within that time frame I was done. The lounge was good, with coffee, water and a small bistro.

Customer service has improved over the last year with the new GM, Randy Nabors. Hes not afraid to talk with customers and has a winning disposition.

Definitely would recommend this place for buying a new or used vehicle and the customer service and all the other staff are well trained and very professional. They make you feel like you are part of a family.

I always have a very positive experience with Crest Infiniti. They always take a lot of care with customers, they listen to my problem and then throughout the process they update me and always check in. I appreciate that. Thanks Crest for a great experience!

Fantastic communication. Easy to work with and all the steps were clearly explained to me. Troy was the best service advisor Ive had. Excellent experience.

Great experience at Crest Infiniti from John Dagnan, our outstanding sales consultant, to Alan LaVeau, our excellent service adviser, and all of the other attentive staff in reception, finance, scheduling, etc. Highly recommend the Crest Infiniti organization.

The service was excellent thank you Kayla!

Terrible experience. Had a 0715 appointment, dropped off my car at 0715. The whole day my car was not even assessed, and not fixed by the time i picked it up at 6pm. Advisor gave excuses stating that having an appointment doesnt mean my car will be checked or fixed, appointment times are only made for you to drop off your car. Terrible customer services. The people making appointments dont know if they have a technician to look at your car or not but they will tell you there is someone to assist you....probably 1 technician to 20 cars.

Quality service and the team was wonderful throughout the service. Thanks Jason Shannon.

Experience with great. The team was professional and service was quick. Thank you!!

Crest really changed my perception! They offer 5 star service throughout. I purchase a 2020 QX80 last year and had no so good service from my dealership. I switched to Crest and I must say I love it! I feel valued and not taken advantage of as a woman. Communication, Education and cost effective are three words that stick out for me with Crest.I would really like to commend Jason our service manager as he was very communicative, patient and knowledgeable. Thank you Jason & Crest for restoring my faith in Infiniti service! Don’t hesitate to have your car cared for here! ♥️

Excellent service, excellent facility but pricy for an oil change/tire rotation, but I guess you get what you pay for?🤷‍♂️

Best car buying experience I have ever had! Will purchase from them again in the future!

Crest always takes great care of me. They always make me feel that they value my business. Everyone is incredibly friendly and helpful. I’ve never been left waiting long and the work performed is always done to a very high level of service.

Bryan Bingman is awesome and they did a fantastic job washing my car. Truly appreciate great customer service 👏

John Dagnan was great to work with. I highly recommend him. High on delivery and low on pressure. Great experience all the way around.

Crest Nissan, Infiniti is best dealership in the DFW area. All the staff are excellent in taking care of customers. Kudos to Ztroy Dunn!!

So, I gave it four stars because I had take my car in twice after the first time. So my car stopped on my while I was driving. It was out of gas even though the gas meter was reading at a quarter of a tank. I was told the fuel pump and sensor for the gas tank need to be replaced, per diagnostics testing, so they replaced what needed to be replaced. The second time isn’t that big of deal, so won’t acknowledge it. But this last time was a big a deal to me (my stopped on me again even though the gas meter was reading a little over half of a tank). Since infinity cars are “made special” the sensor inside the gas tank needed to be replaced (it was kinda big because they get infinity involved) they had my car for a little over 2 weeks. It was a super inconvenience to take my car back up there because I felt like all of that should of been handle the first time, I mean that is why my car had to get towed there and stayed at the dealership for several days the first time. So of course I super irritated and upset. But Eddie (my service advisor) told me to bring my in, he got me rental right way, very communicative rather it was after hours or during hours, he made sure all questions answered. He really did make me feel like I was the only customer he was taking care of. I really appreciate good customer service. The end of it all I’m happy customer!

Infiniti takes care of customers and takes pride in caring for vehicle

My wife took her car in for an oil change ( we received a free oil change coupon in the mail). It cost $200 because she was pressured into picking a package the included the oil change. Youd think a high end dealer wouldnt try to take advantage of you.

Appointment was scheduled in timely manner, all the forms were sent online so time is saved and all the questions were answered professionally and to my satisfaction 😀

Bryan in service was awesome! If you need anything he is your guy!

This place is AMAZING! Customer service is A+. Cleanliness is A+. Timeliness is A+. Accomodations are A+. Should I go on?Thank you for everything, Omar (service advisor)!

One of the best service experiences I have had next to my experience with Ada Nissan. Service support team was very helpful and welcoming.

Helpful staff. Very efficient

Omar had the best customer service that Ive came across. His manager Randy was very helpful as well. Thank you both.

Brian service guy is great ask for him!

I was offered a same day appointment for service. This was my fist time visiting the dealership. I was impressed with the facility; a coffee and food bar, plenty of seating both inside and out, a putting green and a play structure for the kiddos. My service advisor Eddie was professional and knowledgeable. He kept me up to date on the progress of my car as I decided to wait in the lounge for my oil change. If you like the 5 star service experience and don’t mind paying a little extra for it, then I would highly recommend. It’s a nice place to spend an hour of your day.Update 10/19/20I returned for a major service today (new battery, all fluids changed). While I was disappointed that a loaner car wasn’t available, I was pleasantly surprised that my car was ready in just over two hours. My service advisor kept me up to date on the progress and even comped my breakfast. I was able to use a 20% off coupon on my entire service which helped bring the cost more in line with what I was willing to pay for this service. They delivered my car washed and vacuumed. Overall another positive experience here.

Everyone is always so nice. The waiting area for service is comfortable, clean, and has a lovely bistro. John Tijerina, my service advisor, was there from my arrival to my departure sending me updates as the service progressed - even making sure I didn’t forget to use the coupon that was available to me for the service. Thank you for the all around professional great service!

Very thankful for the services and the professionalism. Thank you Jame and my representative.

We had a wonderful experience from start to finish. It was truly the best vehicle purchase experience weve ever had.The team was extremely helpful in the process of us finding the right vehicle that fit our budget and our needs. Our Sales Consultant was instrumental in us selecting our vehicle. His knowledge was extremely beneficial. He was both personable and professional, and made us feel like family. The Finance Director took the time to help us understand the options for us regarding our purchase, allowing us to make the best decision(s) on our investment.We REALLY enjoyed the overall experience at Crest Infiniti. Everyone we dealt with was top notch. We are SUPER excited to be a part of the Crest Family, and will continue to share our experience with family, friends, and anyone else we come across looking at purchasing a vehicle.

Staff were very polite and respectful, atmosphere was chill and vibey and communication was in a timely manner. Also, the burger I got there was delicious.

Came in for work that should have been warrantied out. Ended up getting told pretty much no. Also asked for other things to be looked at, never got looked at. Troy was great but I cant even get the services I asked for or the warranty that came with my car. Ended up paying $160 for a wash and a to do list, kinda sad.

I highly recommend this location! They have excellent customer service and go out of their way to explain any repairs needed and do a phenomenal job!

Went in for an oil change even sent pictures of what was needed and was in and out with no other problems

No response, no call backs, the only way to put pressure on them is to go public like this. Last time I had issues one of the service people called on his private line to say he would take care of me next time if I gave 5 stars....this is the next time and he never returned the call...so here’s the truth...1 star ...because it’s required

Excellent customer service from the service department. Always courteous from the time I arrive to checkout. Bryan, the service manager I work with, provides follow up calls while my car is being serviced. They provide 5 star service!

Serviced my wife’s QX50. Very thorough and professional. Will use again for sure

Such a pleasant experience! Had my car in for some over due maintenance and a noise issue I was having. My advisor (Kyle) greeted me promptly and courteously right away. My issues were addressed and done in a timely fashion. Lovely loaner car and my car was given back to me looking like new! They took great care of me and my car. Highly recommend!

Always a pleasure doing business with Crest Infiniti. Another great experience/interaction.

Crest is an incredible experience and is first class.Definitely the best dealer around.