Kadence Healthcare provides quality service. Their service people are efficient and courteous. Their reminder service is exceptional reminding you when its time to reorder supplies. Its easy to use and allows you to order just what you need.

Fast, professional and competent. Ive interacted with many of their competitors over the years. Far and away the most competent and at every interaction. Their website, so far, is useful.

Kadence would text and email me a reminder. i enjoyed quick delivery and such a nice reminder service. Sometime, i need to talk to staff whose explanations are always quite clear and often impress me a lot.

They are very professional when my machine got reed they let me know immediately. They offered a exchange or a.part to help fix it. They have been nothing but nice they call to see if everything is going good. I recommend them to anyone who needs a machine.

I’ve always maintained Kadence has been the best thing that’s happened to me ever since I changed from their competitors. They are timely reminding me of my quarterly requirements for my Bi-pap machine despite the pandemic and I am more than satisfied with their service.

Quick and Easy! After my insurance explained to me that Kadence was an option for my Medical Supplies, I phoned them. From start to finish, everyone that I communicated with, was knowledgeable, kind, empathetic, and very informative. They even gave me the price using my insurance (yet, would apply towards my deductible) and not using my insurance (which was a lesser expensive cost, in my case). Their prices are very reasonable and their inventory has quite the variety. I love them and will use them again!

Kadence is without any doubt THE WORST medical supply company I have ever had the misfortune to deal with. I have now been without consumable supplies which I urgently need for more than two months. I originally contracted with a small company in Los Angeles and the employees were excellent. Kadence acquired the company and it was a fast downhill slide from there. Plan on spending your time on hold every time you call this 3rd rate company. Do not expect your telephone calls to be returned, and no e-mail is answered even though they admit receiving these. Today is 10/20/2021. Summary: 8/19/2021 voicemail from James Wu Well try reaching out to you tomorrow. That was the only communication from them and I am still waiting for a call. 9/3/2021: e-mails sent to owner Dennis Oberst and Greg Kahn CEO. No reply. 9/9/21: e-mail sent to Jacob Swoboda. I called him and he confirmed receiving the e-mail, stated that he was busy and promised to call back. I am still waiting for a call or a reply. They do not even try to deny it when I wrote to them that they are a 3rd rate company. The e-mails were sent with software which is able to confirm that they were received. All Delivery Receipt Requests were ignored. Kadence are buying the mom-and-pop suppliers and apparently trying to become a regional mini-monopoly. This allows them to get away with the incredibly inferior service which they offer. I will try to find a competent company to deal with.

Ive received competent, accurate, honest, and efficient CPAP service from Kadence for five years. Supplying DME must be challenging, given the urgent and critical nature of health care. So other companies have lots of complaints. Kadence is simply good. And I am grateful.

This company has improved tremendously and Im now very pleased to recommend them. They proactively contacted me about available supplies, and I just had to click a couple of buttons to have them quickly sent to me without hassles.Also, theyve always been accessible and helpful when Ive called them in the past.

Avoid this company at all costs. They hardly answer the phone. They dont call you back when they have you leave a message. They and the hospital are arguing about paperwork. Two weeks later I decided to pay hundreds of my own dollars to get equipment that was needed two weeks ago for an elderly patient with cancer. Driver shows up with only one item. Hospital bed is on back order for weeks more yet no one told me this and they still took my money. Wish we had called another company.

Always get good service. Orders arrive quickly (give or take pandemic problems now). No complaints. Thanks for the great service!

They make it so easy to order supplies - process the insurance, ship the product, send me the invoice for anything insurance doesnt cover. It just reminds me to keep replacing the consumables it is so easy.

Kadence Healthcare service has been outstanding I really appreciate all their expertise and the excellent quality customer service I have received whenever I needed help with a question or supplies they resolved and sent replacements quickly and their staff was friendly and pleasant very professional I really couldn’t ask for more. Thank you very much keep up the great work.

Excellent customer service kind respectful and timely

In my experience, their service was excellent. Quality of care and product very good. Timing/scheduling was super good. And follow up was responsible and professional.I don’t have a lot of experience with them, but the little interaction I’ve had with them, it’s been entirely positive.

Kadence is awesome. They always refill my moms CPAP supplies on time. If I forget, the agents call and place the refill order. The products always arrive on time.I had tried two other suppliers in the bay area and all my calls on the status of the refill were either being answered by doubtful agents who did not know the status of things or agents who could not help me. They took so long that the prescription expired and I had to schedule another doctor visit to get a new prescription for my mom. But now with Kadence I am all set.I came across Kadence by talking to a sales representative at an annual health fair at my workplace. He did not work for Kadence but he was in the fair selling CPAP machines. When I told him about the other 2 companies being not helpful he suggested Kadence. I wish I could thank that representative because he saved me so much time!

Great service and with the new App, reordering is simple. Early on with CPAP the staff helped with fitting and such.

Its all good better than my last compamy

The service at Kadence is outstanding. I get my supplies shipped to my home with no problems.

I went in to exchange 2 thanks and they denied me. They said that there is a worldwide shortage on the oxygen tanks? Is this true?

I think Kadence Healthcare is working with a call center now! I placed an order online and they tried call me. I could not answer in this moment and called back. I was expecting to talk to their answering machine again except this time some real person was taking my call! I finally placed an order with Kadence successfully! I hope this trend to more service continues.

Appreciate how they reach out and update supplies order. They are professional and friendly.

Went out of their way to deliver Oxygen for my dad

When it comes to replenishing/replacing CPAP nebulizer supplies theyre the absolute best. Theyre always on top of things when it matters the most.

I have yet to find a worse company, their customer service is not existent. They call whenever they want but never answer a phone call in a timely basis.. If it was possible I would give them 0 stars

I have never dealt with any other CPAP company so my views are limited. They initially supplied me with a Dreamstation when my script said ResMed but they very quickly corrected my order after I contacted them. After one week I am very satisfied with Kadence performance!

Service is average. Supplies have always arrived timely and undamaged.

Friendly and competent voice on the phone (Cathy I think was her name)...even got many calls/messages prior reminding me to call them to order replacements. Then got prompt delivery of my CPAP biannual replacement parts. Thank you for caring and being accessible!

I had already used Kadence to supply my mask, and I am very happy with the service.

This is a horrible company. They took forever to work with Medicare and I had to pay all costs out of pocket because of this. Finally changed to a different company and they had things set in 24 hours. Often times Kadence would not return calls. VERY STRESSFUL, during difficult medical times. Then they billed for items that had been returned and wouldnt credit for unused oxygen tanks. Do not use if you can!!

Do Not Use these people. They screw up orders. Then try and blame you and medi- cal and everyone else, when the blame falls squarely on them. Twice they submitted my paperwork incorrectly and even though medi- cal sent them letters telling them what to do to correct the problem - which they claimed they never received and I told them what they needed to do to correct the problem. They ignored both medi-cal and my instructions for vcd what to do to get this completed.

Kadence called me and informed me of my approval of the CPAP machine and got it that following week. Great customer service and informative on appointments.

Have never experienced worse care and service. For a company that serves individuals who are frail, elderly, and disabled, it’s unbelievable. The first bed was the wrong product, and delivered incomplete waiting weeks for a technician. It’s never been used and they have provided no options for better products. We have been trying to get it picked up for two months with no return phone calls by the technician or company.

Order supplies from 925 site. Very knowledgeable. Items arrived in 2 or 3 days. Couldnt ask for more.

Prompt and efficient in providing me the replacement parts supplies that I needed.

It took several months to received the product; for a company that sell medical devices this is totally unacceptable. Moreover they send you more supply that I as a patient, i did order and bill the insurance company.When you bring to their attention that the rule from the Federal Trade Commission (FTC) that if you received item(s) that were not order it is a gift and you do not have to return it. The CEO of the company tell you no it was an erreur and you have to return it. I am placing a call to the FTC and will them deal with it. For my opinion this is abuse and highway robbery .

Worse custumer service ever! Rude people. When you call them about cpap having a problem they pretty much expect to fix the problem yourself so they dont have to send someone out. Horrible company!

Absolutely the worst place I have ever dealt with. I ordered cpap supplies in November and now its January and I still havent gotten them. I call and have a difficult time speaking to the person on the phone, Absolutely difficult to deal with and no help whatsoever. If I could leave negative stars I would.

Helpful at first and then the worst service! I have to call two or three times because the supplies are late or the order accidentally got cancelled. What a pain.

It’s been couple years I’m getting support for my sleeping apnea machine and they never fail, every 6 month follow up and filled up .Thanks..

They NEVER return your call. I had to leave an urgent voicemail and lied saying my sons ventilator was broken and I was manually breathing for him with an ambu bag in order to get someone to call me back. (I dont have a son on a ventilator). They are the WORST.

Rude unable to understand customer service rep.

Awful DME company. Never gives an update

I worked well with Kadence. They contacted me promptly and delivered the equipment for my dad shortly thereafter.