Customer service is very good. I would highly recommend this place.Anjeli is very knowledgeable, It took just 10mins to upgrade my two iPhones today. Awesome!!

Their coustmer service is just bad, I wish could give them zero stars

When customers service comes with empathy!

I had to put a 1 star or else it would not let me review this place the worst store ever this light skined black lady saw us come in and did not ask us what we needed or even at least greet us so verizon if you read this but this employee is robbing you of your money and loosening customers

My experience at the Verizon store located in the Hub was great! Highly recommend this spot over the Verizon spot at Pacific Commons. Both employees that helped me and my husband out were super informative about great deals going on with Verizon and also just going about on how to pay for our new electronics we were purchasing. Thank you Shikira and Steven for your outstanding services!

Had a very positive experience here today. Would highly recommend this place.

The lady at the front desk was extremely rude! We had an appointment at 6 pm and she said it doesn’t matter if we had one and that we still needed to wait for at least an hour cause she was going to help the walk ins first. What’s the point of having an appointment then? We drove for an hour in traffic to get here and had to organize other people in our family plan to be here as well (all that for nothing), didn’t expect such poor customer service from Verizon.

Horrible experience here, they were doing loud construction work while customers were in there. No courtesy or common sense.

My husband and I both came in to get a Samsung S21 phone today (2/28) at around 2:45 and didnt leave till 5pm. Most people would be upset for being there that long to get a phone upgrade and adding a new line (but everyone knows these things take awhile, specially when errors come up). Although it took a long time to get everything situated and we had to come back to get our phones, Steven did an amazing job making sure we got our new phones that same day. Even though it took awhile to fix the situation that came up, he did everything it could do by calling IT to make it right. I was going to originally give 4 stars but because he did everything he could and even stayed past closing time to finish up for us, he deserves 5 stars. Most definitely a good manager/owner of his store. Thank you Steven!

Horrible and rude customer service by the manager and a female employee.

Shakira is an excellent sales person. She was patient, knowledgeable, and informative. She helped me find exactly what I needed in my new cell phone as well in accompanying accessories.

Had an issue with my phone and the gentleman behind the counter went above and beyond his duties to assist me. Thankfully problem was solved. Thank you verizon

Best experience I’ve ever had at a cell service company. The team was friendly and energetic, especially the manager!

I will keep it short. Ordered a phone via Verizon and was told I could pick it up from this location. I checked the order status online for 2 days and the status said “in progress”. I then get a notification that the order was canceled. When I call the store, they admit there was an error and tell me I can pick up the phone in-store the next day. I arrive to the store the next day and not only do they not have the phone I ordered and was told would be there, they try to offer me a phone for $500 more. I wouldn’t recommend this location at all. The service was poor and there was no resolution other than “call Verizon”.

I was visiting and forgot to bring my charger. I was treated very well at this location and I think this was one of the best customer service experiences I’ve ever had at a Verizon Store. Very helpful and courteous.

Steven was a great help in getting my new phone set up. Hes a very nice young man and Im thankful for his help with my new phone.

Hands down the best experience I’ve had buying a phone - Anjeli and Steven are knowledgeable and helped me find the right phone for me!

Got my device working which two other verizon stores were not successful with. Super helpful everytime I have been in the store. Thank you !

Although the wait was long, there was only one employee in the store and the service was still great. Shikira showed great service and was able to manage multiple customers when she was able to.

Shikira and Engeli were AMAZING help for my needs in upgrading two new phones!!! I will definitely return to this location for their AMAZING service

Steven went out of his way to help me with my purchase of the iPhone 12, setting it up and introducing me to the features of the new phone. 5 Stars!

Very quick service here I went to a different version store and there was an extremely long wait time to repair my phone’s screen i called this store they were able to give me an appointment and fix my phone in the same day

Wow no customer service. 0/10 at least for my visit today 09/12/2020 6:11pm. Disaster. The sales rep do not even know how to wear mask properly. I was told my order will arrive today. Did not happen.

Outstanding customer service. Wifi, tv, and phone internet issues all solved. Thank you for your patience!

Robert at the Fremont Hub Victra gave me excellent service, Im so happy you hired him.Many thanks,Pat

Best Store Owner, Best Customer service, they actually here your problem and fix it even going off their shift timing.Me and my friends took some Verizon devices from this store, couldn’t pay the installments for couple or three months to which Verizon thought it was a fraud and when we came back to pay, our line was suspended and devices were blocked. This store owner and Samir who works there took their valuable time to figure out our situation and helped us fixing this issue of miscommunication between us and Verizon. It was their time to close the store but they stayed 40-50 minutes extra after their store timings and fixed our issue and I feel that was something I wouldn’t have done to help someone by staying late at work to solve customer’s Issue.You Guys are awesome if you are reading this.Thanks a Lot Owner of the store and Samir

Ali at the Fremont Hub Verizon store was extremely helpful and very informative. He exceeded our expectations. My kids walked out happy with their new devices. I will definitely recommend Ali to my family and friends looking to upgrade their phones.

Ali was knowledgeable and pleasant to work with. Guided me through process despite my phone limitations. Good service

I went into the store expecting to get a new charger.. ended up having to get a new phone. Was super sad I would lose all my pictures but I was shown they are safe in Verizon Cloud. The patience, knowledge and customer service was excellent.

Do not use their qr to check in and leave, if you’re not standing right outside their door they will call in the person who is. Ridiculous.

Shikira was very helpful and understanding.

THIS IS NOT A CORPORATE LOCATION!!! They are an authorized retailer, not an actual Verizon corporate store. So what does that mean? They can play by their own rules and have different pricing and policies. When you call Verizon they cant help you because you didnt go to a corporate location (same as if you went to a Best Buy). When you go back to the store for help they have no obligation because they are not an actual part of Verizon. Absolutely do not give them your business for any reason.

I had a wonderful experience. Tyler was polite, friendly, very knowledgeable and professional.

I went into the store today to get my new iPhone activated. The two gentlemen there were incredibly polite and very helpful. Even went as far as sitting there with me as I picked out a new case to have shipped to my house. You guys are awesome and are doing a great job keep it up!

John is an amazing guy.I would have opted out of the Verizon plan because it’s too expensive for me as a single mom with only one income.John is a vibrant problem solver with great sales skills. I will recommend John for his excellent and exceptional interpersonal skills.🙂

Ahmad was excellent. He was pleasant, handled my purchase, phone initialization, and file transfer efficiently, and helped me to find the right phone for my needs.

I went to return an item that did not work with my phone. Though I showed up on the 14th day required for the return policy, I was told by the employee I was outside of my return dates. I later called the manager and explained my situation and was offered a free cord to make what I had purchased compatible with my phone - but the cord they offered was the cord they use at the front desk...a used cord! This store is a franchise retail store that is not actually a Verizon store that has technicians and such. Any mdse purchased here cannot be returned to a regular Verizon store.

I had been looking for a cover for my new galaxy S7. I went to Target, radio shack, CVS but no one had any. This store did. The rep. That helped me was Herbert and I have to say he was very efficient, knowledgeable and helpful. He told me of another option I had on my account for a free tablet that I hadnt been told about when I bought my new phone. He explained everything to me and was very helpful in setting it up. He was very patient which I really appreciated it. He provided excellent customer service.

Excellent knowledge and service.

Took over an hour an and a half to get curbside pickup

Worst Verizion experience with a manager was with the blonde girl who was extremely rude!! Kept talking on the phone in a different language laughing ignoring my questions and telling me I needed to visit a Corporate location for support?? What kind of service is that?????? She has no idea about rates or plans. Had to wait 10 minutes after opening time for the store to even open. After asking to ask to the owner she laughed and said shes the managerDO NOT VISIT THIS LOCATIONUpdate: CLAUDIA was her name

Tyler was awesome . He was very patient and knowledgeable of all the products in his station Kudos to your Team in Victra located in Argonaut Way, Fremont

They were extremely helpful. And very knowledgeable. Would definently go back.

Polite, friendly and great service

Was very pleased with Tylers professionalism and the product and service. Highly recommended!

This is an updated review. I have dropped the rating to 3 stars from 5 stars. just average if that.They are no longer the service oriented store that they used to be. They just fall back on “that’s our policy”’, not how can we solve your problem. I am not talking about issues around costs. I was forced to drive home to get Information that I could have called in to the store and the store could compete the transaction in my absence. That is not service.Old review. For a Verizon store, this place is as good as it gets. The staff tries to get it right. MUCH better than corporate Verizon stores. That store deserves zero stars.

Very friendly and helpful

Everyone in the store was so friendly and helpful. It was a great experience!

Poor.Retail store big difference big mistake.Plan not explained. No longer under contract, now pay device fee for 20 months on top of plan fee.Monthly bill now higher then was told.Quick verbal talk sign here sign there.Promotion offered. Needed info. Was refused help.Went to promotion company to obtain information which was beyond time consuming.Will not go back or refer to this company ever again.

Was doing a great job. Was by himself helping 3 people and answering phones too.

Excellent customer... I was very pleased with my phone plan!!!

Rep didnt know anything about Verizon discounts and the correct information regarding how to get my discount applied. Very frustrating 👎

Placed an order on backorder and they told me they would call me when its in. A week passed since it should have came in and still no call. I go in person and it turns out my order was never placed and I would have to wait another 3 weeks.

We had to leave the store on Christy St., Fremont (Pacific Commons) because nobody was interested in helping or acknowledging us. Had the exact opposite experience at the store at Argonaut! When we walked in, an employee asked us to sign up on a waiting list. All available employees were helping employees and had pleasant dispositions. Every couple of minutes someone would acknowledge customers who were waiting and say someone would be right with us. Ended up getting helped by Luis, who was very professional, courteous, and customer focused. A very satisfying experience at the store on Argonaut. Hard to believe it was so different 10 minutes earlier at Christy Street.

I came in to upgrade my phone early and ended up walking out because the guy didn’t feel I was important enough to get off his chair or off his phone to help me. I’ll never go back to the store ever again.

If I could give them zero stars I would. I was enrolled in the wrong plan which I did not realize until I received my first bill for almost three times the amount I was told it would cost. Dont bother calling the store as you will either be put on hold for eternity (they literally never pick up) or told that you have to come into the store. Well, I came into the store and the service was so terrible I cant help but laugh. I ended up calling Verizon to have everything corrected. My advice...do not go to this store.

Go to a REAL Verizon store !The only reason I rated them One Star is because Zero Stars in not an option.This Authorized Retailer is the worst Phone experience you could imagine.Upselling and hidden charges and then resistance to making refunds and a general lack of honesty.Verizon should pull their franchise to protect Verizons good name.

Horrible experience. Wish I could give zero stars. They overcharged me for my products. They dont tell you what you were charged for when asked. I was told that a case comes with my phone and when I got the bill they tried to charge me $50 for a case. Would not go through Victra ever again. Justin was adding accessories and charged an extra $300.

Extremely sketchy business practices and manager. Avoid unless you want to get fleeced. For example, real verizon stores will not charge $30 for a sim card but will give it for free. For this store in particular I have heard several complaints from friends about the manager.

Updated: When I paid I thought that I was paying for the line to Verizon $30 and $20 for the setup fee. The fee seemed a bit high, but I was willing to pay for it They said that their system was having problems and that they couldnt print a receipt. The rep said that he would email it. I didnt receive an email. I went back to the store and they printed the bill. Here it is: setup fees to port one line from another carrier: $19.99 and $29.99 for the SIMM card. I think that $29.99 is too high and I brought that up with the manager. My recommendation is to not pay unless you see a printed bill or better get a SIMM card from an Verizon store (free) and activate it by phone. I asked Verizon customer service to call the store and discuss the $29.99 SIMM card price with Mike the manager. The a rep who answered the phone at the store said they have three tiers for SIMM card prices and that the rep, Josh, had determined that my charge would be $29.99.

Totally a predatory environment. They will take advantage of you. I urge you to go to a corporate location.This location is dirty and is falling apart. The staff is not nice and even less helpful. I had a friend who worked here tell me about the shady predatory tactics they use. If you are a woman they will take advantage. They will up charge you and then clame they cant print a receipt they will add a line with out your permission. AT ALL COST AVOID THIS STORE AND ITS PEOPLE.

Very helpfulf... took time to explain everything

Summary: This store is understaffed, underequipped, and charges fees for things Verizon Technical Support says should be free.I went here this morning to get a new SIM card, after speaking with Verizon Technical Support. The store had only one employee on staff (a manager), and there were three customers in front of me. Heres what happened:The first customer was wrapping up when I arrived. He left.The second customer complained that her volume down button didnt work. Shed restarted (a hundred times) and tried safe mode--of course, that required the broken button to work--and the manager sent her away empty-handed, saying that she needed to go to the Auto Mall Parkway Verizon store because he lacked the necessary diagnostic hardware. Of course, it took at least ten minutes for the manager not to help this customer.The third customer needed home phone service, and between conversations about the economy and various local places in the bay area, after only thirty minutes he was heading out the door. Of course, the standard Yeah, its only $20 was followed, twenty minutes later, by an Oh, but theres a $35 activation fee that I didnt tell you about before.Now, after 45 minutes, it was my turn. Technical support told me that the SIM card would be free at any Verizon Store, but the manager of this store told me that since it wasnt a corporate store, they charged $10 for a new SIM card. Having already wasted much more than $10 worth of my time, I acceded to the ransom. Ten minutes later, I had a new SIM card (which--miraculously--did in fact resolve my problem).So it took me nearly an hour to get a new SIM card that should have been free. I wont be returning to this store, and you probably shouldnt go there either. Head to the Auto Mall Parkway store instead: they have the staff, they have the equipment, and most importantly, they have the corporate oversight which ensures that you dont pay for things you shouldnt have to pay for.

I went to the store to pay my bill. Andy Lai was great and help me with my problems. Thank you for his kindly help!

Aviod this store at all costs. Treated Horribly by a male rep who frankly should not be in Customer Service.

I did a device exchange for one of the lines on my account. I was charged 27$ (because I needed a different size SIM). This didnt make sense to me. I called Verizon afterwards and they told me I got charged because it is a retailer store. Two weeks after that, I did the same thing again at the store in union landing and I paid ZERO DOLLARS!

I went to buy a new iphone and chose unlimited data. Justin just brought out an ipad and began setting it up, telling me it came with the plan and was free. I did not request an ipad, I was not asked what type of Ipad I wanted, then he chose a $65 case that went with it. 3 1/2 hours later, I just signed something and was given a bill for $482 for accessories, set up fees, case, chargers. Three weeks later I get the bill and realize Ive added a second phone line and my monthly bill will now be about $156.I go to complain and they say Justin is not in. The supervisor who is there will not come out from the back because only Justin can take care of this return. The next day, he stalls and keeps saying I need to come back so he can fully explain. I realize its 26 days and after 30, he wont have to refund even the case. He says he never said free, and I just bought a $470 ipad without looking at it, and a $65 case, and a second phone line.He says he has to call a supervisor to take back the ipad but of course no one answers. Im guessing he made a lot of money PREYING on a woman who is not tech savvy. This is the same type of fraud as Wells Fargo starting extra savings account. Found lots of Free IPAD VERIZON COMPLAINTS mostly by women.After someone from Victra called and talked to me about my complaint and your online response AFTER the phone call is this canned response. I can only assume you did not take my complaint seriously and did not and will not look into the deceptive way I was charged for an additional $700 of devices and services. If you did, you would have acknowledged it online and written a letter to me.I have no choice but to write a letter of complaint to the State of California Attorney Generals office requesting an investigation into this practice of misleading and deceiving customers since you will not acknowledge this happened.BTW when I went back on day 26 and Justin would not even entertain allowing me to return the $65 case saying I had signed the contract.The contract states that anything purchased other than the devices can be returned within 30 days.

They were wonderful and set up my new phone.

I bought two iPhone 7 plus and one of them was an upgrade from a regular 6 plus. They said the total price was $204 a month. When I checked my bill it was more than $350 I called Verizon and asked them why my bill was like that. It seems the people at that place told me the WRONG price!! Looks like I wont be going here again.

Very unclear/confusing explanation to promotions. should write down or record what they are saying before making decisions.

My experience with christi street was extremely bad. i complained and complained online to verizon. and then i had to make an appointment with christi street through a 3rd party and when i got there i was given pat answers to all my complaints. my cellphone doesnt receive certain text messages. pat answer-your cellphone does not receive smart phone texts-yet i pay for unlimited texts. after several complaints and being told my cellphone is an inferior cellphone even though it is brand new. apparently verizon sells inferior service and cell phones. going to arganaut way and well see if things are different there

Not Verizon owned store but a authorized retailer. Online order pickup took much longer time compared to verizon store. Not recommended for online order pickup

I needed help with my phone and they were there to help you and show you what you need to know.

Service was good but i hated the fact that i could not buy phones paid off

The worst customer service. First they take your money, then when the service doesn’t work they say you can’t get your money back as it’s not their policy. RUN RUN RUN Verizon is just about making money they don’t care about quality.

TYLER was extremely helpful.

It was horrible!! I bought an iPhone 6s on a full retail price for $599 and when I went to check out the total price was $799 and they added a glass screen for an extra $100 that I didnt even ask for this is outrageous!! I will never go here again.

Very helpful and patient

I dropped in to ask for a SIM card at this store and they said Ill need to pay $20! I left the store right away and called customer service to order the SIM card for free. While I was on the line with customer service, they told me they could not locate this store as one of the authorized retail store they have in the system and SIM card should always be free, over the phone or at the store. This store seem too shady. I wont ever come again.

Worst customer service...

River mark bad; Sunnyvale good!

Good customer service

Joshua was helpful

Very friendly workers

Friendly staff

Not recommended !!!!!!Justin he is the one be careful this guy !!!!!

Deceptive consumption, hidden consumption, very bad, I checked the bill the next month, a lot of money, I never gave 1 star, this exception is really a pit shop, detrimental to the image of Verizon company