Usually I have a pretty good experience however, recently I went in to upgrade my phone, I got someone I have never really had before so I thought okay, I’m sure he’s as good as all the rest… well to be frank I did not like working with him and I hope I never have to.First he barley spoke, an the few times it did it was very quite, second I think he was on his phone more than he talked to me about upgrading or anything else which okay cool.We got to the point where my phone was doing a back up, and he told me multiples time that I could leave or that I didn’t have to wait around for the update to finish *even though I did, because I needed the internet, and as soon as I left the update failed” he just made me feel compelled to leave, why would I want to be around someone who doesn’t want to be around customers? As I have stated previously I have never had an issue…Then today I called in today to get some help, my phone was acting up, the sales associate from above answered, and told me “you can just google your problem it’s 3 simple steps, or you can come in and we can show you”Alright well 1. When googling my problem “which I already did, because I would prefer to fix it myself then get help” It gave me the same instructions I have already tired that did not work. 2 why couldn’t you just tell me over the phone, if it was just 3 simple steps? I live 45 min away, work all the time and just generally busy, I usually have to plan ahead to go in to the store.I suppose in the long run the store is all right but one apple can make the tree look bad.

We went there to switch fromVerizon. Our bills have been way higher than what we were told. Never did get a refund on the sales tax I paid for the first new phone that I had to return. And got charged sales tax on the second phone as well. The coverage is horrible. Verizon coverage is much better. I can be sitting at home in Fremont and no bars. Regardless my bill is 100 more a month than what they told me it would be. But when I call they blame it on taxes. I am about ready to switch back to Verizon.

Super friendly staff and knowledgeable about what we needed.

Drew, Paul & all gang at the Fremont US Cellular store saved my life they went the extra mile and they did not rest until I was satisfied and they had all my wants and my needs fulfilled they are a rock star banner crew over there oh and did I tell you they every competitors price that fairness Is For Real #BWAcertifiedhustlers #❤allyall

Great employes we forgot about taking out a sd card from my old phone and I called the store to let them know what happened and the lady said no problem ill have it ready for you when you come in great customer service

Very helpful.

Today it took me 30 minutes to pay my bill

The attending persons on duty, did not have good customer service skills. He was very rude to me.I am ill with cancer and needed help getting a new phone. I will not be back.

Problems solved, Associate was very helpful, knowlegable, and sincere.

Cheap and Easy to use!

Excellent store. Great customer service. The employees there are always helpful.

Very courteous friendly and helpful very short wait time was in and out quickly

Did not my problem resolved.

Very helpful

Great customer service very knowledgable

Just sat outside your store for 20 minutes, last time I checked your door the store opens at 10 during the week. Let me know when you decide you want to do business

Problem solved with one visit. Friendly staff.

Great customer service