Good service.Medium quality of car wash.No attention to customer requests. I asked adviser to install license plate and were ready to pay for. Adviser told me that license plate will be installed for free during other service. My car were one week in dealership. Guess what? It wasn’t installed when I came for the car. I did not allow to make a holes in my car “in 5 minutes”.Will pay in place where get more attention to my needs.

I came in to service my MMI, Alfred P. was super nice and professional! They weren’t able to get me a loaner but they provided a shuttle to take me to work and then pick me up at the end of the day to pick up my car, on time and washed. Ulysses, my shuttle driver was also very courteous and nice!!! GREAT SERVICE!!!!

Came in for an oil change and multi-point inspection for my Audi over the weekend. The Audi Fremont is one of two Audi service locations open on Saturdays.Frank S., my service advisor, helped make the process as smooth as possible. He informed me that the techs found an issue with the water pump. Thankfully, Frank found that my the pump is still under warranty and they were able to get the part replaced.Thanks Frank for the great service and for all your help!

I had a great experience at Audi Fremont--everything was on time, well communicated and very professional. The staff was very knowledgeable and kind, I have to drive past another Audi to get to this one but it is VERY worth it for experience. Im so grateful and will certainly be back!!

Antonio Vera was my service provider and Ive had a truly astonishing customer service experience from him. He was super easy going, prompt, communicative and he made sure to get things done. I strongly recommend this place to every Audi owner.

I visited Audi of Fremont to have regular maintenance done. They greeted me quickly, explained all the services to be performed, and had the loaner vehicle ready. They called me when the work was completed and the checkout process was quick and without surprises. The staff was knowledgeable, helpful, and courteous. I will definitely return for future service needs.

Frank the service advisor is amazing! Service Manager Joe is also great! Highly recommend this service center!

Amazing experience, Alex (GM) is just awesome and very helpful !!

The advisor Frank Santos was very helpful and coordinated to get the parts ordered very soon. He kept us informed and provided updates promptly.

Went in for a general check up on a used Audi that I recently purchased. Scheduling the appointment and requesting a loaner car was easy. I worked with Antonio who was able to explain the process, history of the car, and possible things which would be needed in the future. The whole process was easy with great communication. I had a few random followup questions a few days after the service which Antonio and Joe were able to address. Great first impression for the Audi brand and happy to have my future services performed here.

No long waiting, courtesy service, all recall part and service, free car wash after repair and reasonable service charge in Fremont Branch.

Timely, professional & friendly service. Everything worked out as planned. I appreciate the good service.

Contacted them for a vehicle recall. Scheduled service on the same day and provided me with rides home and back. Washed my car and did some regular checks for free. Excellent service for Audi owners.

Fremont Audi is hands down the best. starting from the moment you are greeted . My service advisor is Frank Santos. Let me say he wonderful. Frank is courthouse, professional and his follow up for any updates or loose end questions is amazing giving me peace of mind knowing Im in good hands.

Despite not having loaner vehicles available (even though I reserved one), the customer service (from Alfred) was above and beyond. I was driven home personally by Jackie, who was professional and kind. When my car was ready, I received a call and coordinated a pickup ride by Jackie. I received a detailed report of my car repairs, and the complimentary wash. Great guys and staff at the Audi service center!

Awesome service! Very professional and thorough.

Audi Fremont has been incredible. The service department provided excellent service. I was given a loaner car for the time my car was in for maintenance. Alfred was super efficient and very professional. He estimated the time perfectly and I got my car looking squeaky clean too. Thanks to your team for all your hard work!!

David - the service rep was excellent. The service was truly exceptional. They greeted me kindly, shuttled me to my work and picked me up. Saved me time overall. Thank you for your help!

I had to get my oil changed here and the service and staff were friendly and great. Its also the cleanest my car has ever been after a service (I normally go to the Pasadena location) and felt like they did a really great job here. Communication was great as well and Frank took good care of me. Highly recommend this location as its super easy to get in and out from.

We gave our Audi A6 for a first time service and they found a faulty passenger side air bag. They replaced it for free, in the mean time we were given Audi7 for 4 days.We had to go on a vacation and the replacement was under progress and we were asked to pick it in 2 days. But we were off for a vacation for 12 days and they kept the vehicle for us untill we returned. We returned their vehicle and headed off to our vacay, got back and picked our Audi. We are very happy with their service and would always go to them for a service.

Service was great and have been going to Audi Fremont since I purchased my car a few years ago. They always take care of me and return my car in a timely manner.

I looked for different Audi dealerships to service my car for warranty repairs and Fremont location seemed to have the better reviews and a recommendation from someone. It is a bit further for me but so far the times I have been there the customer service is great from making appointments to staying in communication about my vehicle. It’s nice that they have some loaners available if the service will take longer than a day. It’s usually quick and easy to drop off/pick up when it’s time for your appointment.

Always satisfied when having the car serviced in Audi Fremont. David is professional and extremely helpful.

This time I went in for an Audi MMI recall on my S3. I was immediately greeted and treated well by the staff there. Heres my thoughts:My experience of Audi Fremont has been consistently exceptional and memorable. Every time I have gone there... the staff from the service managers to the cashiers have been courteous, professional and incredibly friendly. I have thoroughly enjoyed my time there and they have answered all my questions and always been generous in their loaner vehicles. Last two times, I was able to drive a 2019 Audi Q5 with less than 100 miles on the odometer, and recently I was able to experience a 2019 Audi A7. Both rides were wonderful and exceptional (as expected with Audis) but just made me want to consider a future Audi one day. Thank you for making car ownership and maintenance a painless and fun process!Update: 12/3/2019 - Had my s3 in for its scheduled service and once again David De La Torre and the Audi team were fantastic from those service garage people who took my car to David & those at the service / billing desk... every person that I was privileged to work with was courteous, communicative and incredibly helpful. This time I got a 2020 Audi Q5 with 13 miles on the odometer to drive around. I drove it for a short while thinking id have to leave my car till later but ended up coming back after a few hours and my car was ready soon after. Excellent service and excellent personnel. You all at Audi Fremont are the MVPs!Update: 9/21/2020 - I recently had to drop off my Audi for a climate control issue and while I was there, Frank Santos the service manager was able to help answer and meet my issues. I have enjoyed this dealership’s quality of service esp. their service department over the past few years and this time was no different. They provided a loaner (cozy A4) and were highly communicative of what they were doing to my car. I was unable to come in on the day of pick-up (Saturday) due to a busy weekend and Frank told me it’s fine to come in on Monday. I have enjoyed also the wonderful assistance of the Lady working at the payment / cashiers desk and this place always makes me fee like an appreciated customer. Highly recommend!!

Brought my 13 Allroad in for some out-of-warranty work. The experience with my Service Advisor, David, was fantastic, from beginning to end. Professional, courteous and honest. Would recommend 10/10.

Did my 40k/4 year general inspection and David really took care of me. Really nice guy that walked me through everything very thoroughly.

Frank was amazing! He was very helpful and friendly.

Unfortunately I had some rat damage on my vehicle, so I brought my car in for an inspection, and repair at Audi Fremont. Frank was my service advisor and him and his team were very thorough with the job. 10/10 would come back for service.

Joe and Antonio took amazing care of me,I brought my A3 in for recall work, so I thought, because the same issue came again before the recall. I had explained to them, but they were going to charge me a diagnostic fee for my car. After some discussions Joe, and I settled on a price we seemed fair if it was not a recall realted item. They put me in an amazing 2021 A6, and I was on my way. I later get a call from Joe explaining that it was not a warranty related problem. Joe then mentions it would be free and it would be taken care of by them. I have never ever been treated with such respect at any dealership anywhere. They took care of me, and I will continue to bring my Audi here for the future.

Thank you Muhammad for fixing things with my appointment!

Great service. I left the car for two days. They gave me a loaner. Very straight forward process. While in the shop, the adviser keep me posted of the progress thought text.

Top notch sales experience. No/low pressure, friendly, professional, knowledgeable. It has been my best experience with a Bay Area Audi dealership.

As always, Audi Fremont was there for me. My car wouldnt start... after an enlightening conversation with Frank Santos I was able to exhale. He explained to me what the most likely issue was and DAH DAH, he was correct. Aside from knowing that they take great care of my car... THEY WASH IT. what a treat. Thanks Audi Fremont and thanks to your Ace Service agent, Frank Santos.

Frank santos consistently stayed in contact and advised repair status.Highly recommended him as advisor for your service needs from Fletcher’s audi.

This is not my first time going to Fremont Audi. Since they have open up I have transfer to them from Audi Palo Alto since I live very close to Fremont. Alfred my service advisor is awesome. He is very professional and an excellent adviser ever since he was assigned to me. All the staff that I have encountered in general are all very nice and helpful every time I stop by to ask for help or just a question. Definitely satisfied with services received at this dealership so far !

Excellent professional service! Got free loner car during my last regular maintenance service! Nice clean place to hang around as well!

As fast as can be while still being safe and clean in these COVID times. I was told it would take 90 min for the service and a wash (I asked for rims only and they were happy to comply) it came back in less time than estimated . They emailed me the details of my vehicle and all was well!

If you want your Vehicle on the right hands. Please take it to Audi of Fremont. I chose them because they are timely and they own everything they do 100%. Service advisors very professional and they get you in and out. Can not go wrong with Audi of Fremont.Thanks.JAYMO

Great service, everyone is very friendly

The team at Audi Fremont is always fantastic. The experience is always on time, friendly and incredibly helpful. Most recently they took the time to review my ongoing maintenance and best practices. Specifically, we walked through my next 4 maintenances and how I can save money with an Audi care package. The car washes included don’t hurt either :) I will continue to bring my car back for any and all services. 👍👍

I have owned my Audi A6 2013 since 2015 and I have never taken it to the dealer for repair. Mainly because it was an experience that I wanted to avoid. However, recently I had to take my car in for recall repairs and reprograming of a lost key.These guys totally changed my perception of service at dealerships. They were extremely accommodating and professional. Joe, the manager was my first point of contact and I quickly realized I was dealing with a different class of dealerships. Subsequently, the bulk of the excellent service came from my service rep, Frank S. He was amazing to work with as he has many years of experience servicing these cars. He clearly proved to me that his first concern was not how much revenue he would generate from me. He truly made me feel like he cared about me as a customer. He was truly a pleasure to deal with!No doubt this was a refreshing break from my past experience with other service dealerships. I honestly believe these guys are a cut above the rest.It was a refreshing break from the mold of service dealerships.This is now my go to place for service on this vehicle!!

Alex was extremely professional. He was very welcoming and had great communication with me throughout my whole experience. I was also able to have a loaner to drive for the day while my car was being serviced. Ive had services done in Fremont and San Francisco and I can definitely say they have never failed me at the Fremont location. Thank you guys! Look forward to doing business with you again in the future!

Audi Fremont has been incredible. There service department is on it. Gets you in and out in thorough, efficient and professional manner. Thanks Guys for all your hard work!!

The best Audi place in Bay Area! They answer the phone at 7:30 (v helpful woman in service) are super professional and kind in person also (Alfred, David, parts shop guy plus oil adding guy) and clean the car beyond expectation! All efficiently done while I’m waiting in their gorgeous, clean showroom. Thank you.

Service Advisor A.J was friendly, respectful and more importantly honest. It’s hard to find people like him nowadays. Thanks to A.J and the team at Audi Fremont

Great dealership! Couldn’t be happier

They were very polite and professional. They had my car ready the same day.

The Fremont Audi experience is so much better then the Dublin one . I don’t mind going the extra miles cause of the great customer service they provide .Thanks

Whole experience was really great. Frank was outstanding in helping and explaining all things.

The people is very friendly and fast service

Amazin!!! David De La Torre was very polite and professional, assisted with every question I had and made a smooth transaction. The place is very clean and elegant. Offers various complementary stuff. Great experience. From now on I will be coming to this Audi dealer.

I drive from Campbell to have my service and warranty work done at Audi Fremont. I’ve been coming here since they first opened on the recommendation of my mechanic. I have always been suspect of dealer service and service departments, so it was a little scary for me to have a vehicle which requires dealer service for warranty purposes. In 30000 miles, I have never been asked to perform or told I needed a service or repair I didn’t feel was appropriate or necessary. So far, I’ve been very happy with the the service and staff. Alex has been my advisor for my last few visits. He and everyone I’ve dealt with are knowledgeable, professional, enthusiastic, and honest. If you’re not sure how you feel about your dealer service experience, Audi Fremont could be your new spot.2015 Audi S3

Professional service advisors, easy process to make appointments and I was in and out in less than 24 hours from the moment I reached out to Audi Fremont! Thanks Service team!

Excellent service. They even offered me Uber voucher both ways so that I can stay at home while they are servicing my car.Update: 2021.07: they actually even provided pick up and drop off for servicing the car, and I got the car serviced without leaving my home. Really like the excellent service.

Very efficient, thorough and professional

Was so happy when this facility open years ago. No longer needed to travel to Livermore for service. It is still like new. The staff is great and service is spot on.

Service advisor David is always professional and does a good job of honestly updating me on the time expected to complete the work.

Visited for an engine compartment seal recall. I received a free inspection and car wash as well. Everything was pleasant and clean.RC

I recommend all owners who own an audi to go to Fremont automall Audi for all your service needs. They have a great service department and their service crew is exceptional especially frank. I was able to get all my service repaired and best of all they gave me updates via text all up till my car is done. The facility is covid friendly and they do social distancing as well. They have great prices, they tell and show you pictures of work needed to be done, and much more. I will definitely be back for all of my car service needs. Thanks again to all who helped repair my car and assisting me along the way especially Frank. I wish you all a very happy holiday and stay safe.

Frank Santos is an excellent service advisor. He has helped me on 3 different services for my Audi Q3 and always gave me the right advice in my best interest. I really like how professional the service is in Audi Fremont and would highly recommend their service and sales team.

I recently brought my car in for annual service and to have the tires replaced. Frank Santos helped me out, and the service was excellent. That is particularly appreciated, as Ive had issues with a different Audi Service Center in another location.

Excellent Customer Service!!Thanks to Frank Santos!!

David was exceptional from the minute I walked in throughout the experience and was clearly focused on ensuring all my needs were met.Great experience - highly recommended vs some of the competition. Highly recommended!

Excellent overall experience. Used their pick and delivery service when they came and picked up my car and dropped off a loaner and then returned my car once the service complete.

David was fun, polite and made things really quick and easy. My car had about 130k miles on it and was leaking in a few areas. He worked with me to explain which which important to fix and which were less critical, so I could fit my budget. I appreciate the honesty, speed of service and professionalism of everyone.

The service was excellent. David De La Torre was very helpful and professional. He was also very knowledgeable. Ill definitely come back here again. My manager just bought a new Audi so I recommended Audi Fremont to him for services. Keep up the good work. Thanks again.

Awesome customer service and overall service. Alex was extremely helpful, thank you.

Alex was pretty good and he ensured that the issue with my car was explained to me clearly. He also walked me through the details of the diagnosis and possible solutions with ease.

Audi Fremonts Service Center is your one-stop shop for all-things Audi. They deliver exceptional customer service, and have some of the best service advisors Ive had the pleasure to meet. Im especially grateful for my recent service at Audi, and the kindness, professionalism, and overall human interaction by Frank. Ill be going back to Audi Fremont for both my Audi service and car purchase needs. Frank is the real MVP. :)

Truly exceptional service by Frank Santos. This was my first service at Audi Fremont, I am impressed by the overall hospitality provided by Frank. He provided me crisp and clear information and helped my identify and eventually resolve a problem in my paperwork. Thanks Frank for your exceptional service.

This review is for their service department. I went there for a rear brake service. I like the ease of setting up an appointment online. I was able to book time the same day. They called me to confirm the appointment. I dropped my car at the dealership and they gave me a free ride back home. They also picked me up after the car was ready. The estimate given was the same as the actual cost. I also got the 10% discount offered for October. The car was washed and ready for pickup.I also got a multi point inspection report.Thanks to David, Joaquin (driver) and the lady that called me after I made my online appointment!

I brought my car in on the second part of the Fletcher Care package, so its an oil change and fluid refill like for window fluid and things. They say they also do a road test and light inspection of the vehicle. They tell me I have a nail in the tires and engine mounts are leaking and suggest changing.I change the tires elsewhere hold off on the mounts.. After a week or two my indicator comes on saying add windshield fluid.? Thats part of the job they were supposed to have done. Checked my oil it hadnt been changed, the indicator was beneath half. I let them know all this brought it back in and after a new diagnosis they recommended doing the motor mounts right away. They said it be done by Monday but it was done on Saturday, sounds good, but if they didnt do my service fully perhaps they didnt fully do this job is what I was thinking, I had those done and the car still handles and feels the same. I asked to have it checked again because if they didnt do my service fully perhaps they didnt do the mounts as they said they would. I was told that perhaps a secondary issue and may have something to do with the suspension.!?!?!? When they did the road test and checked the motor mounts, they didnt check the suspension? This just seems like half doing service as a way to drain money from a customer. I paid for a service and didnt get it fully, if I just came in and said my car feels funny thats one thing, but I paid for a service they found mounts leaking wouldnt they investigate further and for them to not inspect fully, causing me not only time on repeated trips to fix something that should have been identified on my initial visit its also costing money because whos to say it was the motor mounts in the first place and not the suspension all along. So they wanted me to pay for a diagnostic for something that should have been done under the service and the car still experiencing same issues as before so im feeling like I got ripped off for a service that was more expensive and still need the problem resolved so its more money. They have truly lost a customer in me, with this experience.

Audi Fremont is a great place for all my service needs. The service department is responsive and professional. Getting appointments is easy and their communication before and after the appointment is on point. I would always take my Audi to this place for warranty and service needs.

Very convenient to get my newer Audi serviced

The best dealer service I ever had!.. I was happily surprised, alfred was greatly helpful and treated like a valued customer and family even tho I didnt buy my car from them. Even have a me a loner car with 19 miles on it. Will be going back for my maintenance

Overall, not super happy with the service that was provided. Took my TDI in for service and had to wait a week For the dealer to do a software update and tell me that my car was still broken. After asking the service writer why it took so long, I was told that these TDI’s are a new beast to the dealer, and that they don’t have experienced TDI technicians. Upon getting my car back the alignment pulls to the right. I asked the dealer about this, and they said they didn’t remove any suspension components, but the day before they sent me a pic of my car on the lift, with the whole front right suspension removed. It’s not a big deal, but they wouldn’t own that they made a mistake. I won’t be bringing my car back to this place again..

Alex is probably the best service rep I have ever had across Audi! He is super enthusiastic, friendly, helpful, and remembers you by name! He processes paperwork quickly and before you know it, you are ready to go!I enjoy the dealerships modern communication method of texting. I can receive loaner information and service status updates quickly and easily without having to call. Please note that they will call you if necessary!Also the process of getting a loaner car is quick and each car I have gotten to drive has been awesome and fantastic! The loaners are clean and I have been able to drive the coolest and latest cars. Definitely gives me insight on what my future ride might look like ;D..!

I came in late in the day before closing and Frank Santos advised me he would do his best to see if someone was willing to put on my bracket for me so short of notice. I was so happy someone did stay late to help put on my bracket for my Audi 6. I will definitely recommend Audi Fremont to others. Thank you. Cheryl Smiley

Been going to this dealership for maintenance for the past few years. Service is excellent, especially thanks to Alex for making it a great experience!

Excellent service

Frank Santos is the man - always helping out and making himself available, even when hes busy. Work with Frank as hes very straight forward. Rather have a person who is going to be upfront and honest.Will always come back to Frank for servicing my A4

Alfred was very friendly and professional, had all the answers and great suggestions, and kept me posted with updates. I felt welcome and in good hands. The service was truly exceptional.

Very friendly and timely service, would definitely recommend if your shopping for an Audi

Great Customer service, Fast & thorough professional job on the vehicle

Always great service at Fremont, the only complaint is when the rear license plate holder was installed, the technician stripped or broke it. I didn’t realize it was broke until two years later when I was changing the license plate frame and couldn’t do it.Now I have to replace something that I didn’t know was broken.

My experience at Audi Fremont, from test drive to drive-off, was fantastic. All the sales staff, particularly Jay, were friendly, knowledgeable and seemed genuinely interested in helping me find the best car and deal for my needs. I really enjoyed my experience and recommend wholeheartedly.

Good place, good service

My car had the first service here, though I didnt buy it from Audi Fremont. Due to their good reputation, I didnt hesitate to drive all the way from very south bay to Fremont, instead of going to a closer dealer store. They didnt disappoint me. I arrived at 10:15AM on Saturday. Service center isnt crowded. We were helped immediately. Our service advisor is very helpful and he answers our questions very clearly with a good manner.We decided to wait for the service done. Theres a plaza with several restaurants right across the street, so we can walk around and have lunch while waiting.One minor problem is that I was told the service should be done in about 1.5 hour, but it eventually took almost 3 hours. Not a big deal to me at this time, since I was totally enjoying watching those R8 and Q8 in the lobby.

In and out with a washed vehicle for oil change and software update.

Very helpful, understanding people. Helped me select the car that i wanted and helped me through the whole process without a problem.

Frank Santos at Audi Fremont took very good care of me and my Audi. He physically showed me the problems that needed to be resolved, explained multiple courses of action, and allowed me to make the decisions. My vehicle was expertly repaired, washed, and returned to me while I waited. I am very happy with the results that I received in Audi Fremont’s Service Center.

My service advisor, David de la Torre, was great! Very efficient, friendly, helpful. Got me the car done ahead of time. The only gripes with the service are that I dont understand why they take the time to wash it if theyre not going to get it even remotely clean and the perennial complaint that every time I get the car back (from any dealership) the seats, mirror, even headlight controls are not left in the position I had them. Annoying - especially since most of those are fixable if they simply push the memory button that their cars come with.

Alex provided exceptional customer service when I dropped off my car for servicing. He made notes of all items I wanted them to look at and made sure everything was done to my satisfaction.

Fantastic service by Frank and Hina!They’re always going out of their way to take great care of our service needs and never without a contagious smile. Both so friendly and personable.They made our experience worth owning an Audi and servicing our car with Audi Fremont.

Service manager has great customer service!

Prefer driving here all the way from Sunnyvale. This place is way better than Stevens Creek Audi and Palo Alto Audi Service centers combined. The place is upscale, clean and the service is top notch.

It was a truly exceptional experience. We bought an Audi 2.0 T and the service provided by Abdul Sam and Bob, surpassed all normal standards.Abdul explained each and every feature in details and that made us aware how amazing Audi A4 is. Bob gave us a wonderful deal and we are absolutely delighted. I would recommend this place to anyone looking to buy a new or preowned car, you will not feel the need to go anywhere else.

Brought my R8 in for servicing and was helped by Deanna. Shes a blessing for the dealership and made the entire process a breeze. She handled some minor repairs seamlessly with my 3rd party warranty and kept me updated the entire time. Definitely the best Audi dealership in the bay area. Prices are standard dealership prices, but they do have multiple R8 techs which made me more at ease. Its the price you pay to have assurance that things are done correctly.

The service department was able to perform the additional work that I requested without hesitation. The shuttle service was super helpful!

The entire staff is Amazing! I’ve been taking my car to them for years. The service is flawless. Frank Santos is the man!