Great customer service. Everyone was amazing knowledgeable and eager to assist. Financing was very easy and approval was within minutes. Paperwork was a breeze and Carl was super helpful walking me through everything!! I purchased the extended fender to fender insurance, I was not intending to until he explained in detail all the perks of having it. I would recommend everyone to this dealership!! Free next day delivery to my home was an extra perk!

This is my 4th Harley Davidson purchase with Morgan over the past 10 years. That says it all right there. The Old Dominion dealership is a great home for Morgan, a perfect combination. I want to give a shout out to John, the dealership manager as well. They found the bike I wanted and it was a great deal, fantastic attentive service through the whole process. I cant forget Karl either, the finance manager, fantastic, what a great guy, and oh, Chris the service and parts manager. Use these guys weather you are local or not. They are honest, and really care, especially my go to Harley guy, Morgan.My most recent purchase was few days ago, a 2021 Street Glide Special in two tone vivid black and gauntlet grey. Fantastic bike and color scheme. Go visit my friends. You wont be disappointed. I am very particular and picky and they have kept my business year after year, bike after bike.

Got my inspection done within 30 min. Very impressed. will go back next year

From nuts and bolts to whole bikes they will have you covered. Im only an occasional parts buyer, they also have a full service department and lots of new and used bikes to choose from.

Honest dealership. Worked with Morgan and Carl on my trade in and cost of the bike I wanted. Very transparent. They even went to Pa. To get the bike(w/a deposit)all of this done over the phone!. Gave me a fair deal on trade, good deal on the bike. Much better than my local dealership here in Richmond. Love my new Bike!!! Roadking Special- Venom

Came in to just see what my budget could get me and my brother Clyde was there every step of the way! They agreed to hold the bike I fell I love with until my new home closed and I could not be more grateful for the whole team there. When the day came it was so seamless and smooth and I finally got to bring her home. Best dealership experience and first time Harley owner. They definitely welcomed me into the Harley culture with open arms. Very straightforward personnel here and they truly care and are knowledgeable of what they do. Will definitely be back for all my services and hopefully back for my wife first Harley purchase! Thanks Clyde, Carl and John! You guys are awesome. Keep the rubber side down and shiny side up! Ride safe!

Very satisfied with sales, honesty, service and deal I recieved. Traded in my 2001 Road King thinking Id get an Ultra Limited. No pressure sales, a great set of test rides and conversation with staff resulted in the purchase of a 2017 Road Glide. Love the bike! Would never have considered buying one so thanks Morgan for opening my eyes to other options!

These Ladies were awesome. Great help

Awesome, awesome stop, very courteous,friendly, knowable staff,very good stop, will stop avian in future, very good inventory of used bikes, GREAT STOP, THANKS MORGAN and ALL who made us feel welcome THANKS AGAIN!!!!

Two thumbs up to the guys over at O-D. They did what they said they would and kept everything fair. Great experience

It was a little smaller than I expected. The staff was awesome. They made me feel right at home.. I wish I lived closer to visit more often.

I went to this store to look at a used 2018 FXFBS. Traded my older bike in and the whole process was easy.Just wanted to say thanks to Clyde and everyone that facilitated in my experience there.

Ask for Morgan 😊 Great to work with and very knowledgeable 🌟

Do not ever sell your bike to this place. They take the bike. They put it on the lot, the bike is sold a week later. Old Dominion Harley Davidson has there profit. Now you have to wait for them to pay off the wrong amount to the bank, and luckily you catch it the day the do it and pay the difference. Then you wait for the title release. Then once Old Dom HD gets the title release they mail it to Quantico HD. Once Quantico HD gets it they then cut a check and Mail it back to Old Dominion HD. They will then call you to cone get it. Quick painless process huh. Bike sold July 13 still waiting to be paid. Gonna be at least another week is what I hear. So little over a month to get your money. And thats best case, If you didnt catch the under payment on the pay off soon as it happened and fix that then it would be a lot longer.

I love how the staff treated me like family. John, Clyde, and Carl where too cool. I am excited to be riding again! Need a bike? Come here for the best experience.

Polite clean And honestly a good place to stop by and guilty buy some gear high quality never disappointed

Was there for about 20 minutes and not one person agnoliged me at all. How do you expect to do business that way.

Karl was the bomb! The most down to earth person there! He had some great advice for a young guy like me

This is a great little Harley Davidson dealership. The showroom is really the parking lot where most of their bikes are available to view outside. Their indoor show room doubles as the merchandise area and is jampacked with a great assortment of Harley clothing and gift items. They have more merchandise it their little shop than some much larger dealerships. This is the only Harley dealership that I have seen selling custom baseball hat style helmets. Very cool. The staff was very friendly and we’re all masked up which was good to see.

This was my 3rd Harley Ive purchased and by far the BEST experience Ive had yet! Kaitlin was an absolute joy to work with! I was her 400th sale and I can clearly see why. She was knowledgeable, fun, and very nice to work with. I drove 90 miles to look at bikes, passing over the dealership I had 10 minutes away, and I was so glad I did! Thanks again for a great experience!

Not impressed. We walked in the young guy was on his phone. He may have looked up for a second to say “hello” then back at his phone. The guy behind him didn’t say a word. We walked around the tiny shop on our own without any interaction from anyone. No one said “How can I help you”?Fast forward- we went to Harley Davidson in Hughesville, MD. Totally different experience, much larger shop and knowledgeable sales people eager to help and excited to see customers. Hughesville Harley Davidson 10/10Old Dominion 1/10

First off, Old Dominion Harley-Davidson has the best customer service period! Over a year ago, Morgan in sales new I had no intent of purchasing a bike on the day we met. He still went through several bikes with me and had me try them all out. He was extremely patient and still gave me the best customer service even though he knew I would not a purchase a bike that day. Fast forward over a year and deployed........not only did he remember me and our conversation but he was still awesome as ever. I bought a bike today from Morgan because he was patient and gave me the time to get my stuff together. Big shout out to Morgan and Mickey. Thanks guys and hope to see you again soon. “D”

Love the bikes, but the showroom is tiny!

Harley-Davidson store they dont have what you need theyll order it for you however I do believe that their store was a little too small needed to be bigger

I will start off by saying the salesmen I worked with was amazing and he gets a 5 out of 5. but for the rest of everything it was the worst customer service I have ever had from the service department to the financing department I will never set foot in this dealership or any of there sister dealerships again. This is for the reply if you cared about your customers service you would call me and ask what was wrong not pay some third parts to leave a generic comment.

I had the greatest experience at Old Dominion,they treated me like royalty, this is my first Harley 04 Cvo, big shoutout to Nick and Karl,, excellent service,extra shoutout to the staff!! Had previously went to another dealer when I started looking (I won’t say a name) but no one even acknowledged I was there and they blew a sale because of it! These guys are vary attentive even after the sale . Kudos!!!! ODH 4life

I wish I could give them a million. Did not buy a Harley but they treated me like I bought the most expensive Harley on the lot. They gave me a killer deal. Totally recommend. Do not go across the street.

They sold me my bike and the first time I rode it the engine and battery light came on. I love 9 hours from their dealership. So they were going to pay another dealer to fix my bike. My bike is back in the shop for the 2nd time and they still have not paid them. I bought my bike on Feb 20th. It is April 13th and I have no information on my tag and registration plus my 2nd temporary tag is expired and they havent sent me another one. They do not do good business.

Beyond superb customer support. This is the best Harley Dealer I have been which includes Southern California, Georgia, and the Virginia Peninsula. The management will bend over backward for the customer to ensure satisfaction and safety to get you on the road. You won’t be disappointed with your visit!!

The entire team worked with me to make sure I got the best deal possible and they delivered to my door almost 5hrs away.

Always treated with respect. Super cool bunch of people. No complaints at all.

Great spot and that new parts guy phenomenal, dont know where youve been hiding him but you need him at every store.

I dont recommend their services department. The service department manager didnt let me take my newly purchased bike home because he wanted to make sure it was mechanically sound and safe for me to ride....a month later I get my bike and Im super excited. To finally take my new bike home. I fire it up and sit on it for the first time and its sluggish to start and while idling it make a horrible noise. There were service department personnel, mechanics and sales people walking around and they didnt say anything so I thought it was a normal. Thanks to mother nature is was o ky able to ride my bike 3 separate times. The 3rd time a very good friend and mechanic heard this sound and told me to get it to his shop cause it was one of 2 issue bad compensator or bad chain tensioner. I got a phone call and both parts were bad plus my battery. So Old Dominion Harley Davidson let me take a newly purchased bike leave their store with a bad compensator, bad chain tensioner and a bad battery

I would like to give a big shout to the Service Dept I had my bike in for some repairs and Brandy keep me informed thru it all, and Derrick took care of my bike repairs, came out and talked with me afterwards explaining all that was done and advised me of what to do and expect thru the break in period, I highly recommend having your bike serviced or repaired here staff is very professional and courtesy.

Friendly and helpful i buy all my accessories from them very good and professional staff i reccomend you shop there and a very knowledgeable tech Derrick

Could not buy anything computer was down

Great customer service from Morgan and the rest of the staff

Good tshirt selection. Had to buy 2!! Great customer service.

I bougbt my motorcycle at OD-HD. Great customer service. I will return again for maintenance & service even though I live about 2 hours away.

I cannot be more happy. I was buying a very special rare CVO. I was totally OCD about the purchase and I expected arrogance because it is rare. Nick said many things to make me feel comfortable with the purchase. I was waiting for the gotcha leverage moment. It never happened. They came thru on everything including my silly OCD demands. I live in Colorado. My only regret is not having the ability to send everyone in my Motorcyle club to see Nick and Mickey. You guys rocked all the way. I will take every opportunity to send people to you. Wishing you the best.

Great experience with this dealership, and staff. Morgan, is a great dude, and very knowledgeable about Harleys and riding!

Great group of guys over here, Nick Bailey my first bike purchase so easy. They really are a one stop shop, handled every part of the transaction for me. They made it a lot of fun and I for sure will be back again.

Sales, financing, parts and service, everyone is awesome at this dealership!! It always feels like family walking in. I have had several experiences with different individuals that work for the dealer and everyone has been great. I can honestly say without a doubt, that I highly recommend this shop to anyone! I got in a little bit of a bind and the service department went out of their way to accommodate me.

Parts and service are great to deal with. Will be returning.

I honestly want to start by saying “THANK YOU” thank you so much for your service and your hospitality!! I’m the guy who came in to your harley dealership to purchase a helmet and glasses in the pouring rain.. This staff treated great! I appreciate that! You guys truly care about our safety and fellow riders. I made it all the way to New Jersey, in that storm! The helmet you guys help me pick out Worked perfectly fine. I’ll definitely be stopping by next time I come back to VA.

Walked in to the small show room and the young man who apparently has a job to sell motorcycles sat in his chair looking at his phone. When my son asked him a question he gave a flippant response. Perhaps it didn’t occur to him that I was actually looking to buy a motorcycle myself. Certainly won’t ever do business here.

Very friendly very helpful

I recently bought my 2019 Roadglide Special and it was one the easiest purchases I’ve made. Super helpful staff that’s very easy to work with and just all around good people! I highly recommend anyone looking to buy a new or even used Harley to go see Nathan, Christina or Fabio and if you’re needing service done on your bike, talk to Red!!

I would like to leave more stars but I just cant. My bike has been in there for 3 weeks now. My bike broke down and I had it towed in on a Saturday after hours. I called the next day and spoke to Todd. He said that they would probably look at it by the upcoming Thursday. That was fine. Thursday rolled around and I didnt hear anything. So I called just before they closed. Todd told me that they had lost a tech and were only down to one tech and that they would look at it by the next following Tuesday. Why couldnt a phone call be made to let me know? Well Tuesday comes along and he calls me an hour before they closed to say they figured the problem out and actually looked at it the previous Sunday. Well why couldnt I have been called on Sunday? During our conversation I asked if he could tell me when it would be ready. He said if the parts were in stock he could have it done by the end of the week and that he would check with parts as soon as he got off the phone. Well needless to say I didnt hear anything back so I called Wednesday afternoon to see if he had an answer. When I asked he said let me check with parts. So again what was said was going to happen didnt happen. he left me on hold for about ten minutes and got said yeah it will probably be next week sometime. To top it all off when I asked how much everything was going to be, he said 11 to 1200 but if its more hell call. So Ive been kept in the dark and given the run around and they are repairing my bike without giving me an actual estimate. I run a shop and no repair is done until the customer has an estimate with a clear breakdown. Stay away from the service department here. They came highly recommended by a friend but I dont see why. Ill never use them again.

My visit was for my over 5k check up and oil change. They did a good job on the work but I still have a problem with the cost..... way way too much. I was going to wait on the bike but they really dont have a waiting area and I had to have my daughter pick me up. The parts people are very knowledgeable, so dont be afraid to ask questions.

Excellent selection of merchandise

Mickey and his team took Great care of me! Will definitely tell others to buy there!

Great Team

This place used to be awesome until Ben and now Kaitlin Sue left. They were amazing. Todd in the service department was on top of it! I bought two bikes at this dealership and the experience/process was the best.Since they left I have been on a 4 month waiting list for a safety recall! Been told i was on different lists, etc. Going to a different dealership for service from now on.. Shame bc I will never be a repeat customer for this business.

Was very specific as to what I needed done and was quoted 2 hours. Took my bike up there and just on a hunch decided to double check my quote so I asked how many hours for what I need again being very specific and he says its 3 hours I said thats not what you quoted me the other day. He said its a standard 3 hours so I said just cancel my appointment youve lost my business for good.

Excellent customer service. Top notch staff in ALL departments. I HIGHLY recommend Old Dominion Harley Davidson for any needs you have. For sales, Alex treated me very well (he even drove to Chicago to pick up my CVO for me) Outstanding shop, it is small, but well worth a visit.

Great service. They are busy so I recommend calling ahead for service appointment. But they have fair service pricing. They have good selection of new and used bikes.

No appointment but took me right in. Also completed a repair that was under recall. Great service!!

Its a very nice place and very friendly staff

Quality products, good service

I dropped my Bike off for a recall and few small things. The service writer was great. The work was completed in the timeframe they said it would be completed. When I picked the bike up it was washed and cleaner than when I dropped it off. Good customer service!

Place is great, even during all this craziness. If they sold cold sodas and waters they would make a killing

Had a wonderful experience buying my 2018 RG special, first of all there wont be a dealer around that can beat there prices. Second the staff there are very professional and polite. Third i worked with Morgan the salesman and he was not pushy, he listen to my concerns and questions and he addressed every single one. If you are looking to buy a bike, parts, or apparel give this dealership a shot.

Got advice on a motorcycle class I wanted to take. Great group of guys there! Awesome machines.

I had a front wheel bearing go out on my Ultra and had to be towed in after hours. OD-HD took care of me quickly and efficiently to get me back on the road. Todd and Ben did a great job going the extra mile to make sure I was completely satisfied with my service experience. Thanks Guys.

Todd in service is amazing. Always has a positive attitude and treats me with respect. Called last minute today to have a derby cover that I just received in the mail installed for a trip tomorrow. Had me in and out in no time.

I wish I could give more stars in every category! If youre a rider then you know the Harley life is more about the experience, the memories and the community. Old Dominion Harley embodies this and ensures each and every customer, with zero tactics or pressure, feels like a family member as soon as they enter their spaces. Kaitlin with sales is by far the greatest sales rep I have ever worked with in any purchase of my entire life. I cannot say enough great things about the impossible dream this dealership (shoutout to Ben!) did for me! I am not paid to say these things, nor even asked to, but I wish I could spend all my time by Kaitlins side and in front of every customer to let them know there is no greater deal, no better experience elsewhere, and not a more real and genuine Harley Davidson representative than Kaitlin with Old Dominion Harley. Thank you guys so much! Beyond belief happy!!!! 2018 White Road Glide Special!!!

VSI visit was great, will go back again

Superb buying experience. From the time I walked in till I left from meeting everyone and finalizing the deal, just a top notch staff. Highly satisfied with my purchase. 10 stars Old Dominion Harley Davidson.

I do not recommend this shop for service, exorbadent pricing, or efficiency. We wrote to the manager who said theyd get back to us on our complaint and never did. It took 3 days to put a radio and two speakers in their slot. The inner and outer faring now dont line up. Shoddy work.

I was traveling...lost rear brakes...called these guys for an in stock 99 road king caliper and line (yeah right?!) Not only did they have it...they took me immediate upon my arrival and rocked it out. Could not be more pleased with the service and treatment from this Harley dealer.

If you are in the market to purchase a Harley, Old-Dominion Harley (ODH) is the place! Professionalism and commitment to excellence is what I experienced with every member of the staff that I interacted with. Knowledgeable sales staff as my experience with sale Rep Kaitlin, is that she will listen to what features you want out of the bike and get you to the models that you need to see that tick off the check marks. Overall the talk time, test ride time in the parking lot and the test drive on the road was an awesome experience. After each ride Kaitlin excelled at listening to comments, providing feedback, discussed key points and emphasized on the features I mentioned for each bike tested. Ben (sales manager) was straight up, no BS, and direct concerning pricing. No sugar coating, no games to played and a smooth negotiation experience. I was ecstatic about getting the bike I wanted at a price point I was able to afford. This group of professionals made me a guaranteed customer and I encourage anyone reading this to visit ODH, experience the customer service first hand and do yourself the favor of purchasing with them!

I had an issue with my heated grips (they stopped working)Although I had a major issue with my ESP (separate issue), I worked with a former employee (Todd) who now works at Quantico HD.He explained to me in detail about my ESP and walked me through the options for getting my grips fixed.The following week I had neck surgery. Although he knew I was out of commission for the week, he still took the time to call me twice leave a message.This type of service is why we go to the dealership. Top-notch quality in work and most importantly, outstanding customer service.GREAT JOB TODD!!!

Red, took great care of me had me in bike inspected and back on the road in no time

Who doesnt love the sound of a Harley

My first HD motorcycle. Katlin and the team went above and beyond to answer question and to explain the process. I would definitely recommend the dealership to anyone in the area looking to buy a motorcycle.

Truly phenomenal team of professionals. They were beyond patient with questions, and extremely passionate & knowledgable about their products. Highly recommend!

Not a very big show room but everyone is very nice and helpful ... oh and ask to meet Marty if your not greeted by him

I wasnt a believer in the Harley brand until I did a 2500 mile road trip with my two best friends who had Harleys went to Old Dominion Harley talk to Morgan he took care of me great customer service really fair trade on my Suzuki Boulevard I love my 2018 Street Glide great people its a culture its a Brotherhood that you definitely want to experience go down and see Morgan and hell take care of you, all the folks down there treat you like family couldnt have been more happier with my Harley

Great customer service! Nice selection of bikes!

Well originally I thought these guys were fantastic, but $3000 later, I quickly realized they are just as full of it as Richmond Harley. I took my bike to them for an oil leak coming from. The air intake when I ride, there was more issues than just that come to find out but as soon as I left and started to ride again oil was still pouring out of the air intake. After calling about my concern they said its normal so during the winter months in NC I didnt ride for over a month, I go down to clean my bike and the rocker boxes are leaking. So I get fed up and take it all the way to a dealer in Kentucky to get it really taken care of, the service manager calls me and said they replaced missing O rings with pipe dope.... And the pictures he sent me looked like they let a two year old play with playdo to try and fix it. After all that money and guarantee that it would not break down again and all that money spent here I am merely months later not even 500 miles added to the bike and Im paying another $600 just to get the same problem fixed do not take your bike here under any circumstance to do any maintenance work done.

Set up an appointment to have my trike picked up and taken to be repaired, waited around and no show, no call. I got in touch with someone at the shop ( who was very professional) and he stated that the person who set up the appointment had left for the day. He also stated that the driver who was suppose to be picking up the trike was tied up in Northern Va. traffic and the trailer was still at the shop. I was told the day that I set up the appointment that nothing was scheduled for that day and there was no problem picking it up. I will probably be taking my business to either Fairfax, Manassas, or Winchester, even if I have to pay for it to be towed there. Really disappointed that I have to go past a dealership to get service or possibly buy another bike in the future.Update: I have to update this by saying after the last incident, I was able to straighten out the matter with Todd and the bike was picked up and repaired in less than a day. Todd was very professional in correcting the problem and gave me a better view of Old Dominion Harley Davidson. I will be dealing with them and have to raise their star rating to a 5 star. Thank you Todd for fixing this problem and helping to keep business local.

This is by far the best place in this area to purchase from. I stop by OD-HD just about weekly. Everything they do is top notch, from bike nights, customer appreciation days, service, and sales. I have never had to wait for parts and have always been able to get right in for any appointments or service that was needed. At Christmas time my wife went in to pick some things out for my bike, she didnt know exactly what she was looking for but Ben was there and provided her the assistance that she needed. This place is like my home away from home, everyone at OD-HD is extremely helpful and treat you like family. They have gained a life long customer in me!!!!!! For the guy about the wrench, you should probably carry some tools on board for things like that.

I had the pleasure of meeting a wonderful lady at Big O’s bike night. She is an employee of Old Dominion HD and would talk up the establishment and products. After four weeks of bike nights, I began my adventure of looking for a bike other than Honda, because of how much she talked up Harley. It wasn’t even a week later I found myself met with open arms by this lady, Kristen Hughes. She introduced me to the motorcycle sales lady Kaitlin Giles, who listened to all my wants and not even one lap around the lot and I was in love with my soon to be Harley. Then I went back to Kristen Hughes for all of my clothing, motorcycle gear etc. Kristen Hughes is by far one of the sweetest people I’ve met as well as Kaitlin Giles. Together they made my experience at Old Dominion HD an amazing one. I’ve been so happy with all my gear and I’ve been back several more times to visit Kristen Hughes and purchase more items, she’s a great sales lady and gets you into the gear you need, clothing that looks good and I can’t say enough good about her. Such an amazing experience love them there!

Very friendly and helpful staff. Small store with a good stock of bikes and leather

Ben and kaitlynn are amazing when helping get you on a bike they have gotten my husband and I on 3 of them! Todd was a great help when my husband wrecked his bike and he got us all taken care of and help with the insurance!!! What a great team and a wonderful harley family we were adopted into! Thanks yall!!

I will mark more stars and tell you what I think once they get my bike in. I only marked one star because it would not let me post without at least one. Stay tuned to see my rating in the near future.

Very nice store and has a great variety of items to pick from. Its a little pricey but I guess all these type of shops or that way.

Nice location and inventory. Not very personal. Didn’t even get a “hi”until I bought my chip.

Ben is a great store manager and very accomodating. Even though its not a huge store, there is a good selection and the service is great! Highly recommend!!!

Great staff. Very friendly

Location and selection are terrific .Great addition for Fredericksburg area.

I have a Japanese bike and my tire went flat these guys droped everything and got us back on the road Todd and his staff are top notch I couldnt believe how great of a job they did! Never been treated so well by my home dealer if I could they would get ten starts.

Got a bolt through a brand new tire in 95S traffic on a Friday, called at 520pm, 40 mins before closing. They came with a trailer, picked me up and replaced the tire after closing. Excellent service and awesome attitudes! Thx gents!

The mechanics was slow in doing their job and putting my bike on the back burner did other people work before mine

Todd really went above and beyond ❤️❤️❤️❤️❤️... They was about to close, and he was still willing to add a piece on my husband bike.

Packs a punch in a small place. Way cool

Boyfriend took his bike up there after an accident Todd was amazing kept him updated every step of the way definitely recommend going to this location to get bike worked on and working with Todd

Nice place and awesome people. Kristen and skyler are the ones to work with. Both are knowledgeable and friendly.

Good used selection but small showroom and not very much in the way of riding gear or clothing.