We came in to switch from Sprint to Verizon and Sam took care of us with superior customer service. She had to help us well beyond her 5:00 time off and said it was no problem. Thank you Sam and hope your management knows that got a good one working for them !

We made an appointment for 3pm today and we were met by a guy named Andy. He was very knowledgeable and helped us port 4 phones over to Verizon from T-mobile. We also bought a new phone and the phone process took us 1 hour and 15 minutes. He explained our bill and what to expect. We are excited to be part of the Verizon family. Thank you Andy

Bernard was literally with me for three hours to help me fix an issue. He’s the best.

I gotta say worse experience ever, came in had a couple questions about upgrading my phone and they put me on the list, waited about 45 minutes with an empty store. Then one guy came out the back he kinda did look a little annoyed and immediately said if your looking for an upgrade we have nothing. So I simply walked out he didnt even check just said no we got nothing

I had one of the worst experiences today at this Verizon store. I went in to get my cell phone checked. No appointment so the floor person said we would have to wait 30 minutes for help. I needed to use their bathroom. At 83 with prostate problems I go often. I was told I would have to wait until our agent got to us and be escorted back to the mens room. Then the floor rep went to the back to chat with an associate. We left, and totally aggravated.

Plenty of people working there, but customer efficiency is pretty low. Long waits even if youre just doing something simple.

Not very helpful at all it took more than 35 minutes just to get someone to even acknowledge I was there and I was standing right in front of him the whole time

This is the worst customer service in the world. Not sure why anyone would choose Verizon outside of their wireless coverage capabilities. The Reps at the store are nice enough, but they cant fix many of the issues as Verizons operation outside of the store is all jacked up.

Outstanding service from Emmmauel., quick, fast and easy! My family will definitely be back!

We made an appointment, were there on time and got checked in, but they took someone before us that said they didnt have an appointment! We walked out after waiting more than 30 minutes.

Great help and a VERY patient tech staff. Initials, AC

Time for a new phone. Pretty fast service. Watch out for the bundles they throw at you. I see no real benefit in buying a new phone at the Verizon store. They do not transfer the data from your old phone to your new one anymore. Best to get your phone at Costco or Best Buy instead.

Great Customer Service, my agent was Katelyn and she was very friendly and helpful fixing my daughters ipad.

We knew what we wanted before going there, so it was easy for the salesman. They didnt have much on display because of the virus and only a few people aloud in at a time. Guess that have to do that because of the home office, know one k ew the virus was so smart, that it cant attack if they only let 1 or 2 people in at a time, even when you dont test anyone.

Quick service, professional sales staff.

No longer does this business bother to aid or assist the customer. Almost like its a bother to help someone. Not Like going to verizin is a benifit or anything. America needs a few more cell phone companies to bring Verizon into check. Maybe then they will pay more attention to the customer. I do think we the people made them to begin with.

Manager was rude. She seemed very self important. Went to another vzw store as a result and was treated like my business was appreciated.

The employees at this store are complete scam artists. 1st I was given the wrong cases for the phones I had just picked up. I had to return to get new cases then I was over charged for a cheap case. I returned and confronted one of the employees that claimed to be a manager. He tried to give me so bs excuse. I went back to return the overpriced case and a charger that wasnt fully compatible with my new phone. He did the transaction without showing me what he had done. When I got home I saw the email and saw that he returned different items to give less of a refund. Im definitely taking my business elsewhere from now on.Update: Dont waste your time here or writing emails to them. I still havent got a response..

Was so pleased with the help of Hope! She really stuck with me thru a difficult account change. Wasn’t happy with the other stuff member who was a jerk but she was so helpful and nice to talk to! Thank you!

Great Information and Top People That Are The Best In The Cell Phone Industry. !!

Went there, Kaitlyn helped me, she was above & beyond delightful & helpful! Give her a gigantic raise! ❤🌎✌🏼

The rep was very informative however, he did not explain the phone did not come with any instructions. Very confusing for my elderly patient.

Bernard came out to my car (in the rain!) as soon as I arrived to see what I needed, and both Bernard and Julian were so helpful in making sure I got the right products to fix the issues my phone had. Thank you!

Quickly resolved my issue with my upgrade. Clean environment and mask and social distancing is enforced.

The Fredericksburg location is taking all of the Stafford appointments so I had to go to this location. I made an appointment online and when I arrived they didnt have my appointment in their system despite having my email confirmation. They still helped us and we were out within 30 minutes. They are strictly adhering to their COVID-19 protocols which is great considering the surge in the COVID-19 numbers.

Josha was very helpful in resolving my problem. He could not have been more helpful. After spending about 3 hours on the phone and trying to access the chat line and website I was very frustrated with Verizon customer service. Thank goodness for Josha.

Had a long week with moving and I stopped by here once again. During our move i happened to crack my phone. Krystal who helped me reeked of marijuana. The store needs to do something about that. It’s not the first time I’ve stopped by and she smelt like that. We bought a phone from her as well and same thing. I don’t think I’ll be back to this location anytime soon.The store deserves at least a couple stars for the atmosphere, employees wearing their masks and keeping it clean during a time like this.

Ive grown to hate Verizon and EVERY location. Gave me a sim card instead of a new phone like I wanted. Thanks for having me drive 40 mins on NYE for nothing.

Very professional and fast service.

They have new systems in place that send me back to the telephone customer service and they sent me to UPS. UPS declined the return of equipment without Verizon paperwork!!! Such a waste of time, gas and energy. Still have equipment that I dont use but pay for. :(

If I could I would give 0 star, bad services

Hope provided the expert help I needed.

Not sure if you can give a 0 star review. Very upset. I went in with my wife and spoke to Bailey who has a hard time telling the truth. We had sprint and been with them for over 15 years and saw a commercial about Verizon. Stopped at this location looking to upgrade our phones.In addition to that we aren’t from here and she was having a hard time explaining a promotion to us and wanted us to come back in a couple days via appointment so she would have the phones ready. Very upset and we will be taking our business elsewhere.

This store is great, smiling faces, very helpful, not very happy with the on line service though. Will never order another phone on line!!!! Will go to store

Went in to change services and Tamika did an excellent job of assisting me. Great customer service!!

Great staff and great service

People are always helpful and friendly. Especially when trying to pick a phone out for our son!

Great service, but a little expensive for me.

Dont get stuck with Muhammad, David is the best person there for any advice and know how

Trying to call and speak to someone there is way more difficult than it should be... but outside that, its a good store. I went in and was immediately approached. I bought a case for my new phone and they quickly helped me get what I needed, applied the screen protector for me, and got me out the door.

I went into this Verizon store with an issue with my phone. The staff today helped me out and got it back up and running quickly!! Thank you so much!

Although I went at a time where there were less customers, this place is exceptional when it comes to dealing with their customers. Ive never had a bad experience here. Today I took my teenage son there to purchase his own phone. Anyone with teenagers already know that sometimes they can be airheads, especially boys. They were very patient with him as I allowed him to take the lead with handling his first major purchase.

Took a bit to get service but the rep was super great to work with and took great care of us. I wanted to add to this that Bernard Livingston was the rep who took care of us. Great rep and loved working with him. #VerizonAllStar

Andy is a PHENOMENAL representative of Verizon Wireless. He provided me with the greatest deals and was so friendly and knowledgeable about products and services. He even answered questions before I thought to ask. An incredible asset to the company!

Very clean and knowledgeable employees

Andy was great. As a small business owner I have to show a high-level of professionalism and that is exactly what I experienced during my visit at Verizon. He answered all my questions and walked me through step-by-step on my bill and as well as the products that I was investing in for my company. The man even came in on his day off to help me finalize my transaction. I definitely recommend Verizon at Central Park. Just ask for Andy.

Stopped by the store for the first time yesterday in order to get some information about plans, coverage, etc. Was ignored for the first several minutes, so I wandered about looking at phones.From across the store, I hear rather loudly, Hey

Very helpful and knowledgeable staff, no problems here!

A while back I was having phone issues so the person I that was helping me told me they ordered a new one and I would have to be home to sign for it on a particular day. I took off work early to be home to receive it and it was a no show. I called Verizon customer service only to find out it was never ordered. A couple months ago I was there looking for a tablet, little kids had the tablets hogged up playing even after trying to jump in and look at the tablets, after 10 minutes enough was enough. It should have been obvious to any half way observant staff the kids were just playing and I was an actual customer looking to buy one.Gave another chance (mid July 2020) and once again I regret it! Ordered a new phone thru the Verizon website (S20+) and chose to pick it up at this location. Bought a case for the phone. When I asked about transferring everything over to the new phone and activating it I was told they are no longer doing that at the store to minimize the amount of time being in the store. I just spent $800+ between the phone and case! I live in the sticks where my phone is my only communication with the outside world including internet which I explained to the person! Rules are guidelines but there are always exceptions! If there is an issue Im stuck making another trip which is a 40 minute drive each way! Its still sitting in the box and likely wont leave there till I take it back or sell it!

Couldnt get in. Too hot outside to wait. I ordered way cheaper on line

Very Poor Customer Service. A suffix for an authorized name is optional on the website yet the manager refused to see me as authorized because I have the same name as my father, I am not a junior. I have Verizon Home Internet and a Cell but will be switching both based on the lack of help there,. poor store Fredericksburg.

Ok well very busy store need I say more

Thomas was our Rep. He went above and beyond. For this I say a HUGE THANK YOU!!

Service was good. But when you buy a $1000 phone and they have a problem they tell you to call the warranty people. Kind of waste of my time so Ill be checking Sprint or somebody else

Very nice people and very helpful

Very helpful. Hope was awesome.

I’ve received better customer service at the DMV.. please contact me If you would like to hear more.

The worst ever

Wait time was minimal. Employees were super friendly. The woman that helped us was very knowledgeable and quite helpful in getting my father a plan that suites his needs.

John Z was very helpful and professional helping my daughter and I select the perfect phone and displayed exceptional patience in working with corporate level reps to ensure we received the best value. Thank you! He and other professionals like him is why I have been a loyal customer since 2004!

We had a terrible experience at Comcast right next door to Verizon. We had to wait 38 minutes to just turn in a cable box. We walked into Verizon and were immediately waited on. The associate was polite and knowledgeable. He made upgrading my phone a simple experience. What a better way to compare the competition.

You would think a phone company would answer the phone when it rings. Nope not here. Wanted to narrow down a device with a sales person on the phone to limit my time in the store then just go pick it up. Lost sale by not answering.

My son, who is an adult, was in the store with his grandparents. My husband took me home and went back to the store to help them pick out a new phone and case. They wouldnt let him back in because it was two minutes after 9 oclock pm, even though his son and parents were in the store already in the process of making purchases. My husband was going to pay for the case for our son, but without being allowed into the store where the cases are there was no way hes going to pay for it. I understand needing to be safe, but when its obvious that a person is with people that are already in your store they should be allowed in.

Quick service, even with the Covid precautions

Great service and friendly staff 👍

EXCELLENT service and very fast! Tech was knowledgeable and friendly!

Brandon was able to help me out through a very complicated situation with insurance and my previous phone being damaged. Ultimately he was able to save me time and money by upgrading my phone. Very excellent customer service! If you need your issue resolved go in and ask for Brandon.

David is extremely helpful and directed us right to the cell phone case we needed.

This is my favorite Verizon store! All the others are either really slow or give me false information. This one has never stirred me wrong and thats why its now my first choice!

Im really happy with the technical support that I receive from the store. When I walk into one of your main branches I shouldnt be shoved off into an application to download in an attempt to fix a problem.

Recently swapped carriers due to reasons that have nothing to do with this specific store. Walked in and asked for a screen shot of my bill, specifically to show what was left on it. I was responded with a nasty attitude from a young lady who clearly did not want to help or even be there. I was told this portion of the bill wasn’t accessible. I drove a few miles down the road to another Verizon store and was able to get what I needed. Customer service goes a long way.

Kimmel makes every transaction pleasant. It can be a hassle walking into the store with lines, wait times or whatever other inconvenience you night experience but Kimmy makes everything as fast and as painless as possible. Shes incredibly knowledgeable and Ill keep coming back to this location because of her.

I need to come in the store to actually speak to a person! I need to change the current plan and rather than my husband and I be on a plan it will just be me. He has dementia and no longer needs a phone. When will the store in Central Park in Fred’b be open?

I waited 45 minutes to be helped but the agent who helped was great

Mic was having issues. Went in a since I had insurance. Got a new phone for free in 10 min flat. Very easy.

A very spacious place, lots of room to move no more bumping into one another. Expect good customer service.

I called into My Verizon to check upgrade options. Got everything set except specific phone. Was to go to a company store, decide exactly which one I wanted. Was scheduled for a call back once at the store.Got to the company store, never got a call back. All the notes were in the computerised system. Store did not honor notes so I finally called customer service. Spent another 45 minutes on the phone while in the store waiting for customer service to figure out what was going on.Finally got transferred to another department.Got pricing as promised. Still could not pick up an in stock item.Made a 70 mile round trip and spent 5 hours lost time to have an upgrade phone replacement that I now have to wait to be delivered via Fed Ex.Totally activated and frustrated with Verizons customer service and in house communication.Would give them a negative star if possible.I have been a customer for over 20 years. Have been lied to and constant problems when making changes and upgrades to equiptment.If any other carrier provided adequate coverage in my remote areas I would have changed providers long ago.Took what should have been a very simple process and turned it into a nightmare, again.

Theyre very helpful 👍🏽😎

Great customers service all the time Im here

So slow ... not enough staff ... poor service

I had a great experience at Verizon. Great customer service and quickly resolved my issue. In and out in 10 minutes.

I hate coming to this Verizon location. It takes forever to get serviced. Like right now, I can see several Verizon employees smoking and joking behind the counter while myself, and several other customers have been waiting for over 30 min, some for 45 min, Joanna said someone told here over an hour. Once I get serviced, I get great customer service, its just getting through the wait to get serviced to actually enjoy it. The hardest part is, I just need to pick up something. I dont need to actually talk to someone or debate about anything or activate a product either. And when we asked about just purchasing the product, the lil boy said sorry, everyone has to wait through the line. I bet it will stay like this till someone goes postal in here, then I bet theyll figure out this problem. There should be a line where someone is taking customers who already knows what product they want so they can complete the quick sale...... Just saying. 😨

Not helpful at all

Needed transfer of data from att business phone. They showed us how to do it ourselves

If I could give 0 stars I would. Had to wait forever to be helped and the sales guy wanted me to do half his job.

Horrible customer service, completely useless if you go in they will tell you to leave and order over the phone and refuse to help you a new worker and from what the guy referred to the boss they were both terrible and rude people this store always has rude employees it’s actually shocking almost as if They are Hired I’m who has the worse attitude they lost business today At&T never treated me that way it’s been on multiple occasions

This location has FOR LEASE signs in the window and nothing inside the store!

Bernard was very helpful and amusing at the same time. A wonderful asset for your company!

Mohammed was very helpful he helped me setting my emails and restoring my contacts.

We are current customers and they were not selling us anything, so they rushed us out the door!

Went back to Verizon as a wireless customer and Im very pleased with their service and their customer service big improvement from my last experience well worth going to talk to them about all of your wireless needs

John and Chris are professionals, excellent service . They are very helpful and quick to respond.

These people need to be sued by a class action. Walking into the store is like walking into hell.

I waited 30 mins just to be sold everything in the store was charged 150 for activation for 2 phones and was told the next bill would be a bit higher I dont know what a bit means to you but 580 bucks is a lot more than I expected to pay for that price I could get internet and cable I believe most of it came from activation fees in witch I was not informed about I was lied to and scammed

Greeter couldnt answer a simple question about my S8, nor could he steer me to someone who could. Otherwise, not a bad Verizon Store

Sometimes I feel like that cant be bothered. If I didnt have Verizon for so long, Id switch.

Absolutely the most incompetent customer service in this store. I was told by online customer service that I could definitely my upgrade my phone a week early. They said if there was an issue to tell the store to talk to the manager. When asked to speak to the manager, I was told they were busy. When I told them it would be easier to just switch carriers to get a phone now for work since my contract ends in about a week, the woman stuttered something out about, Well... I guess.... VERIZON: Maybe its time to clean house? To the customers, youre better off at literally any other store. If you have to drive further, youre still better off.

There are some really helpful people that work here.

When try to do thing and try to call them and they don’t want to Answer the phone

My niece dropped her pixel XL 2 phone on carpet with having a50$ scre en protector on it and it still cracked, we took it to the Verizon store and they acted like they didnt believe she dropped it on carpet, so they wouldnt fix it, we were told to call assurion and pay a deductable of $199.00 to have the phone screen replaced. Im very disappointed with Verizon right now!!