Best car buying experience. The whole process was smooth and fast. Brandon was awesome. He was very responsive, informative, and kind. He had the cars we wanted to look at ready for us when we arrived. The office staff was friendly too. They were not pushy like other dealerships and understood how important it was for us to stay within budget. Highly recommend them.

I went to hi low auto expecting to only get an appraisal for my truck I was looking to sell. Ken gave me a great offer so I decided not to look anywhere else. He was very friendly and helpful and made the whole transaction very simple

This was an excellent experience. Im always very honest when giving Google reviews and I had such a good experience I wanted to share with everyone. Katie was amazing and so was the finance manager. I went in with a pre-approval and they literally cut my interest rate in half seeking a better rate on my behalf. That is why I like small businesses like this because it actually care about the customer and its not about numbers. I would absolutely recommend going here I didnt feel like my guards were up at all or like I was being taken advantage of. Everyone here was knowledgeable, helpful and very pleasant to deal with. The process took about 2 hours and I was out the door with a new car. I couldnt be happier.

The staff at hi lo auto is amazing! Mike has been so great. He helped my wife and I find the perfect fit for the vehicle we needed. In fact he did such a great job we brought our daughter down to purchase her very first car. He patiently and professionally helped her through every step of the process. I highly recommend if your looking for a vehicle stop in and check them out. Oh and the 6 month warranty is fantastic and something I havent seen to often. Ill be back to buy my next car at HI LO. Thanks again to Mike and all the staff at HI LO.

I bought a 2016 Mitsubishi Lancer at the 355 location. Everything went great and had no problems.I bought a 2017 Lancer at the 40 location and it has been awful. When I bought the car there were some issues with the bumper that were to be addressed. there was a tire sensor that needed to be looked at as well.I called regularly to see when I can bring it in. My sales rep Katie who I would talk to kept telling me someone would call. One call involved being told she would see whats going on and call me back. That did not happen.I called back and talked to a guy who got a manager on the phone. This was about a month after buying the car. I know with the current situation things may have been on back order. Well the manager checked and the parts had been there. Nobody called me.I was quite floored with the lack of communication and the manager I talked to understood and agreed communication should have been better.I was unable to get it in for a couple more weeks due to my own issues.When I finally got the car in I had no problem with them taking time however I would like to know whats going on.I took it in on Monday and that evening I got an update text about the parts needing to be painted and they hadnt dried. No problem what so ever. I completely understand. I prepared to be without my car for a few days as it was.Wednesday I call just to get an update. Knowing the sensor might take some time to get with the ongoing chip shortage I wasnt expecting that to be done.When I spoke to the sales rep she expressed she had been very busy but would check and see. Over 30 mins later I called she answered and couldnt hear me.The temp tags are set to expire next Saturday and I still havent heard about the new tags.The lack of communication has been my biggest issue. I am at the point where I dont want to do any further business with Hi-Lo. I would much rather work with the owner and discuss taking the car back. This has been horrible and I would NOT recommend them anymore.

I recently purchased a 2017 Ford Escape SE at Hi Lo Auto Sales. The experience was phenomenal. Chantz was wonderful to work with. Chantz was personable, helpful, and extremely hard working. Chantz personally drove me to the other Hi Lo location in Frederick in order for me to find the car that best fit me and my needs. The office staff was delightful too. Captain Boom aka the gentleman in finances explained the entire car buying process to me and never once made me feel pushed into buying a vehicle. I recommend all to Hi Lo if you are looking for an above and beyond car buying experience.

I had a great experience with Hi-Lo Auto Sales. Our Salesman, Mike, did an outstanding job from start to finish. He completely exceeded all my expectations. I received the best interest rate and payment. I highly recommend!

I had a great experience at Hi Lo Auto Sales! Cole was AMAZING! I felt like everyone really cared and did their best to work with me. Cole was super helpful and did his best to answer all of my questions to the best of his ability! As well as just being a very nice and professional individual to work with. I found the entire process from the initial test drive to signing on the dotted line to be a breeze. I will definitely be back to Hi Lo when looking for another vehicle.Thank you!

Chantz at Hi Lo was amazing! Thanks for helping me out with getting a new car man. Will be recommending you to all of my friends and family in the future when looking to purchase a vehicle. You were honest, upfront, and had amazing hospitality. I appreciate it! Loving the new car

I would walk before buying another vehicle from this lot. I went down on a weekday evening to pick up the truck I bought. It was storming and hard to get a real good visual on the vehicle(mistake #1) The salesman Katie told me on the phone that she would have the $995 on the vehicle price removed for being a veteran. That didnt happen(mistake#2). The truck runs great but it was never washed and smelled horrible like cigarettes. I was promised it would be detailed. (Mistake#3) I was promised a task of gas. Not even a quarter tank (mistake #4) Over the next week or 2 I found damage on the passenger side of the vehicle. There was damage to the passenger side lower quarter panel that I hadnt noticed. (My mistake) however I was told there wasnt any damage on the phone prior to buying. (My mistake) So I dealt with Mr. Craig Grove on the phone and I got him an estimate there was $800 for a repair he gave me at $250 check and had me sign a piece of paper which I did. Then I noticed that the 2 doors had been damaged and painted over poorly and that they painted over the seals on the door handles and that the running board had dents on the trim down the whole passenger side. It was obvious the vehicle was side swiped and cheaply repaired. The next estimate for repair was $1500.00. He told me he was going to check with the owner to see if they would compensate me. So I waited for almost two weeks and numerous emails and finally got a hold of Craig Grove and said the owner said $250 was enough. In my opinion they must have known about the damage on the passenger side because they replaced the running board motor at their shop. But they still gave me a carfax starting no known accidents. Be cautious if your buying from out of state. I blame myself for not walking out the front door after lie number 1. With the warranty I paid $40,000 and I think they should make it right!

I worked with Cole on getting a car. He was quick to get back to me on all questions and extremely helpful. He made all the paper work (insurance/financing) extremely easy and quick. Upon purchasing the car (2015 Audi A3) the car was detailed. I am extremely happy with the customer service I experienced. I would highly recommend Cole to anyone in the area looking for a car.

Easy and efficient to work with as well as the amount of help given throughout the process amazing dealer by far my favorite

They were amazing. They helped us through the entire process and really listened to what we were looking for. They were friendly and put us in a car the same day. A big thank you to Mike Zapparolli our sales associate for all of his time and effort.

Cole is a great kid, good rep for the company. Everyone was super nice, and welcoming. After a nightmare week of being stranded on the sides of roads, I couldnt have been more pleased and at ease then I was with HiLo. It feels like a laid back group of people who care about taking care of the customer. I did not have to fend off a financier trying to peddle overpriced warranties - strictly business that was agreed upon. The price I started with is the price we ended with; actually, it was less! I will be coming back for my next purchase.

Great experience! Was not pushy like some other dealers are. Everyone in the office was friendly! Thanks Cole for helping us you were Great!

Mike Zapparolli was amazing! Thank you so much for running around the lot in 96 degree weather, to help me find the dream car I didn’t even know I was looking for. On top of having my newborn with me you made the car buying experience amazing. I can’t thank you enough for your help, and making me and my family comfortable. I will never buy a car anywhere else but here. Thank you for this amazing opportunity! ( and the floor mats! ) If anyone is looking buy a car this is the only place I will forever recommend, especially Mike!

Their service was exceptional and it made my first experience buying a vehicle a pleasant one.

Great experience. It was a smooth transaction - we’re happy with the price and the vehicle. We will check here first for our next car…

I recently bought a new car at Hi Lo Atuto in Frederick MD. Mike Zapparolli help me out. I told him I was looking for a work vehicle with low mileage at reasonable price. He showed me the car I came to see and advised of a few others they had. He wasnt pushy at all. When I made my decision, he made the buying process quick and easy. If your in the market for a vehicle, go see Mike he will help you out.

We picked out the car on the website, went in that evening. Mike (salesman) helped us out! Got us in and out! He is very professional & knew what we wanted & made sure we got that! Highly recommend this dealership overall, worked with us really well & FAST! Go see Mike to get a vehicle you’ll be happy! Thank you again Mike & dealership!

Mike Zapparolli was awesome. He went above and beyond!!! He really helped me purchase my first vehicle. Mike made my experience very enjoyable. Even my fiance was impressed. Takes alot to impress her. Mike!!! Great job! Definitely will come back again!!! 10 stars for you!!!

We had the best experience with Mike. He was knowledgeable and kind. He went above and beyond to get us the truck we wanted. We will recommend Hi Lo to everyone.

Brandon was so incredibly helpful! We went in knowing roughly what we wanted and our budget and left an hour later with a new (used) car that we were super happy with! Brandon went above and beyond and had the most pleasant demeanor. We had looked at other dealerships before wandering into Hi Lo, and truthfully, Brandon’s wonderful personality (and great customer service) is what sold us!

Cole And his team made the car buying experience fast and easy. We bought a 2014 Chevy Cruz and they gave us the best deal around. Highly recommended

Mike was fantastic. Knowledgeable of each car that I test drove. Quick service and friendly environment. Made me and my family feel very comfortable.Dawn Mossburg

This is our 3rd time buying a vehicle & we have had nothing but great results! Brandon was our sales person and he is very efficient & was honest & reliable, he promised we would leave with a vehicle and he kept his promise! Great place, great people. Brandon is a very good sales person!

Great experience buying from Hi-Lo Auto Sales in Frederick. Katie was both helpful and responsive with my wife and me during the process. The finance manager and general manager made time for us, even during a busy day. Very satisfied with our purchase.

Upon arriving at this facility my wife and I were kindly greeted by Mike. I told him briefly about what I was looking for and he showed us several trucks. He also took the time to check other nearby locations. We really appreciate all of his help and the help from his manager. They went above and beyond for us. The greatest part was being handed the keys to my new Toyota Tacoma. Thanks so much! I highly recommend this place.

Had a great experience with Mike Zapparolli! Help me get my daughter her first vehicle and also worked hard with his finance team to get it done! Thanks again Mike

Worst car dealership Ive ever went too.They are very unprofessional to work with and I had been working with a the sales lady named desia who was unprofessional to me the most in my last days dealing with there company.When returning the terrible car they sold me I expected to get all my money back I put as a down deposit and didnt they had so many excuses as to why in was not getting my full deposit back and then the manager there that had given me my check after waiting 2 days after returning the car had threatened to charge me other fees if I didnt take the check they wrote out to me. this is the worst place you could ever go for a car I dont recommend them at all!zero stars for me.

I purchased a car almost entirely remotely and was happy with my experience at Hi Lo. I worked with Cole, and he was helpful, courteous and timely in response. He made the process easy and less stressful than my dealings with other dealerships. I also really appreciate the 6 month.6000 mile warranty Hi Lo offers on used cars to give some peace of mind in the event of a mechanical issue popping up. All in all, I would definitely recommend Hi Lo and Cole!

Had multiple interactions and visits with Chantz at Hi Lo Auto. The service was incredible. Extremely flexible and willing to go above and beyond to assist me in my first car. Couldnt have done it without him!

I had the most positive and satisfying experience with my agent, mike. It’s been a while since I felt so pampered by a dealer, that I would recommend him any day. I will not hesitate to buy used again. Thank you hi-lo!

My wife and I had the best experience we have had with Cole and the team at hi lo. It was a really easy process. They went out of their way to get us the best deal possible. Highly recommend.

From the moment we contacted the dealership we spoke and were helped by Matt V. and the Manager who helped. Matt was a great salesmen and was honest and open with us during the whole process. Despite running into a couple different hiccups Matt and the manager did everything they could to make sure we were able to drive away in a new vehicle. They were kind and professional and we would recommend to everyone. We will continue to use them in the future also.

Katie and the Hi-Lo team were amazing! I am forever petrified about going onto a car sales lot, and did my homework first when coming to look at cars with my bf. Katie, seemingly coming back from lunch, asked us if we needed anything while we were looking at one of the vehicles we saw online. I was able to test drive immediately. When asking about another car she checked to see if it could be pulled from their other nearby lot, and was upfront about it not being in the condition she was comfortable with in order to show. Absolutely no pressure to buy- but I enjoyed the test drive and was in a pinch, so we sat down for financing. Katie and the team worked quickly to determine the best options (I did come in prequalified). I was in and out pretty quickly (for a car sale- maybe 2 hours tops?). I really appreciate that Katie and Hi-Lo auto sales took the time to listen to what I needed, give me options, and show courtesy and respect, and didn’t pressure me into anything I didn’t want or need. Definitely recommend this dealership and sales team!

Wonderful people! Super professional and great inventory of cars.I got my dream car! Thank you Mike!

Andy Brewer at Hi Lo was the most professional dealership manager i have ever encountered in all my years of buying cars. He treated me with the upmost respect and courtesy and has my full trust. I would recommend him to anybody. His professionalism should be the benchmark for the automotive industry.

Mike made my first time buying a car very easy and smooth! Would recommend him to anyone looking to purchase a new vehicle.

Cole is the man! He has great knowledge and insight on all the cars we looked at. We test drove a few and got his personal opinion on what would work best for my situation. The entire Hi Lo team is great as well. Ask for Cole when looking for a car. He will hook you up and work with you.

I’ve been working with Hilo to get a new car recently. There customer service is outstanding and they’ll definitely work with you to get the best price on your vehicle. Simply one of the best dealerships I’ve had the experience to work with.

Mike Z is an honest guy and really helped out a lot. Great business.

So I went to triangle motors looking for a minivan. The guy says its hard to get in stock there and sends me to Hi Lo. I call before heading out and I talked to a guy named Cole. When I arrive I begin to explain that my husband is in a wheelchair and... a gasp from the staff, they all look at each other and immediately go into CSI mode. Cole brings me to his computer to show me a converted mobility van. A 2018 with low mileage, safe for our family, bells, whistles, rearview camera.. wow! They had it at the Frederick location but it didnt sell, so it was sent off. They called around and about 10 minutes, they find it. It was in cockeysville.Cut to two days later, they get the van and I get my husband there to check it out. It drives like a dream, we can get the chair in there. Lets go.We get approved, great rates! I go back out to do paperwork, my husband was so exhausted from the day. They needed his signature so Cole gives me the keys and tells me to drive it home, he will bring the paperwork in for Jake to sign later. He does! He went above and beyond to make sure we got what we needed. I cant believe he made it so easy.Thank you to everyone there.

My experience here today was great! Thanks to the help of everyone here! And Cole helping my through the process! It was great service and I can’t wait to see what the future brings! Continuing to come back when it’s the time for an upgrade that’s for sure! Thank you so much for everything and I’m so excited for my new car!

Cole was outstanding. He was very knowledgeable about the vehicles on the lot. We gave him a dollar amount we wanted to keep the monthly payments below and he worked within these parameters. Cole never pushed us Iinto looking at cars out of our price range. He remained patient during three test drives and understood we wanted to think about it overnight. The following day we purchased exactly what we needed in a vehicle. Cole took superb care of the final transaction. He found amazing fnancing because I am an educator. Cole is who I will send friends and family to in the future.

My experience at HI Lo Auto was excellent. If I could leave a rating higher than 5 stars I would. Brandon was excellent to work with. I felt valued and respected. Most of all he was honest about the process, which I must add was straight forward and to the point. HI LO Auto has left a lasting impression on me because prior to visiting them, I did visit another dealership and it was not a great experience. Thanks to HI LO Auto for setting the bar of what car purchasing should be.

Cole took care of us with great customer service! Put us in our first finance car ever & had us in and outUpdate pt1)Buyers beware. I’m still awaiting a call back but we bought our vehicle during the day so it was unannounced but the vehicle did have an out headlight. We also never went over 80mph or turned the volume to max When we test drove it. When leaving the dealership after purchasing it we found out that the car had restrictions that could only be cleared by admin key which the dealership doesn’t have. The settlings keep it where if the car is moving you cannot turn the radio up loud enough to hear if you have windows open and there’s a speed restrictions that won’t let you go over 80mph, youre radio won’t work as well if you’re moving and your seatbelt is not on. Mild inconveniences but to turn off the settings off you need to go have an entire new admin key made. Again we’re waiting for a call back about the key but it’s a possibility that we may have to pay out of pocket to fix.Update pt2) I did receive a call back & they are going to cover the cost to get an admin key made to clear the settings.If it wasn’t for this key experience I’d give them a 5 star. I’m still extremely happy with my car & happy Cole was able to get me into it so quickly!

Leaving HiLo Auto Sales today very happy!There was a bit of confusion with my first vehicle purchase, but Craig and Katie were ready to take action and get me exactly what I was looking for!I was treated with respect and understanding given the circumstances and I am very thankful!Craig ensured this vehicle had everything I needed and wanted out of my new forever car.And Katie is absolutely sweet as can be and very thorough!Thank you guys SO much.As a person who has had a rough tumble with life during these crazy times, I am grateful for them being willing to help me.

Mike was very helpful with showing me vehicles in my budget, test drives and talking with the sales manager Craig on my needs. Craig did his magic with finding me a decent financer and rate. Thank you

Wonderful service, easy to work with. Outstanding Associates willing to answer any and all questions, Made our car buying experience easy!! Beautiful vehicle as well! Very pleased.

I had the pleasure of working with Mike on my recent purchase and he was fantastic. Im a high-maintenance customer and Mike went above and beyond. Very pleased with the entire experience and will certainly come back should the need arise.

Cole was my Salesperson. They called me in and gave me real quotes. Real friendly warm atmosphere, no rush, no hassle they were patient with me getting insurance and they worked with me. Andy the finance guy gave me options and empathized with my situation. I recommend this dealership for anyone wanting good service and good prices for the best value on there car of choice. This is Dominick a real person and a really happy guy right now. Thanks Hi Lo Auto 🚘

Very nice and hard working guy named Mike, very helpful and friendly to every customer and is all around great guy! He made trading in our car so much easier than any other dealership, and met all our needs for the car we wanted. Very good place to get a car from and they stand on their name hi quality lo prices!

Very friendly place, highly recommend. Got my first car and the process was very easy, smooth and I feel comfortable getting my car here. I highly recommend Mike, he was very helpful and I couldn’t be more happy with my purchase!!!

Outstanding Service! If you want great customer service go see Jesse Snow! The entire team is highly professional and honest brokers. That is rare, especially in these times. Simply the best!

Lets be clear everyone knows buying a car is annoying and this experience changed how i feel about car shopping the staff at this Frederick MD location are the absolute best they are very attentive and make sure they are doing anything and everything to make sure your shopping experience goes smoothly by far the nicest place to buy a car i was helped by Katie but everyone was super nice and knowledgeable

When I tell you this is the best experience Ive ever had with a dealership.. Im not playing I dont think Ill ever purchase a vehicle anywhere else... top notch service and they work with you.. they are all patient and what they tell you they can put it in writing and keep their word.. no hidden fees etc.. love those guys.. my son will be purchasing his vehicle from here as well... thanks guys for my mercedes....

Cole, our salesman, was awesome. The entire experience was zero pressure. He explained everything clearly and answered all of our questions with no hassle or having to check. The entire staff was awesome. 100% recommend this dealer.

Chantz at Frederick is the man!!!! He stayed late and saw to it that I received the exact deal that I wanted.. He made it all painless. Be sure to check him out at the Rt. 40 location.. Chris Preacott

Mike was awesome from the moment I called to request a test drive to signing the last documents to get me new F150. Fastest dealership I’ve ever worked with. I’ll be back.

They were awesome with helping me get an affordable car within my budget.

Mike Zapparolli was wonderful! He took me around and showed me cars in my price range. Even took me to the other Frederick location to shop around. He was very informative about all of the cars I was interested in. When I was finally ready to purchase the deal went seamlessly! Love the HiLo warranty that is included. Thanks Mike!!

I had a very good experience at hi lo auto sales, there were many options for my budget and all were great cars! Brandon was very helpful and very informative, everyone else we as well. I highly recommend hi lo auto salesI will also add that I was a first time car buyer and was able to easily get approved

Cole as a salesmen & Craig as a General Manager... you can’t get much better then this dealership. I had visited maybe 7 other dealerships around Maryland ... this is the most professional & straight forward dealership that you will get. I’m extremely appreciative of the time they took to get me my first vehicle today! What a great experience! If I’m im buying another vehicle, definitely wouldn’t hesitate to make this my first option once again. Thanks again guys 🙏

A great experience!!! Cole was amazing in helping with our purchase. Leaving here feeling great about our purchase! Definitely recommend!

Katie was amazing! Great communication and amazing customer service!

Mike was absolutely great. He asked exactly what I was looking for & showed me several options. Found the vehicle that I wanted at a great price. The process was also quick & stress-free without pressure to buy.

My experience with HiLo was so great. Mike helped me during the whole process. It was my first time buying a car and Mike helped me with all the questions and concerns as a first time buyer.

Car shopping? BEWARE of this auto sales store!!! I found the model car I wanted at this store on a Saturday and submitted a request via the Kelly Blue Book site asking about the dealer fees. After insisting on needing to know these costs before traveling an hour to test drive the vehicle I found out the dealer fees were around $1400 in addition to asking price of a $12,000 car. Numerous emails and requests for my phone number the dealer did not want to provide the details about their fees. Frankly Ive never heard about such high fees before. The asking price was fair however the additional fees were not. Would have given zero stars if I could. Best to shop with a reputable car dealer.

I worked with Mike to get my first car and he was incredibly helpful with the whole process, explaining everything I was unsure about and helping me find the best deal I could get, it was a great experience and I would recommend him to anyone looking for a vehicle.

Chantz was an amazing salesman! Very helpful in exposing the process for us. He made it very easy to understand everything and helped us find the perfect option. Thanks Chantz and thank you HiLo!

I went Into Hi Lo auto sales and had a great experience, I was able to find a great car for a great price! The staff was very helpful and nice throughout the process. I want to thank cole for helping us out and providing a smooth and fast process!

Mike and his manger Craig were very helpful in getting me the best deal I could get without being pushy and were upfront about everything. They also took care of everything before I returned to finalize the deal so it was as quick and painless as it could possibly be. Would recommend them to everyone I know!

Took me a few months to write this because I wanted to make sure I was still in love with my car, which I am! I worked with Desia and she is top notch professional, courteous, and kind. All large purchases are stressful, but the team here really worked to make sure any issue that arose was taken care of in the best way they could.

Everybody was extremely friendly and helpful, I was only there for a short amount of time and they helped me get a vehicle that I wanted! Very open and helpful with first time buyers. Fast and helpful service!

Thank you so much for such a pleasant experience... and an excellent deal! We appreciate your knowledge and perfect balance of selling the product while understanding our need to process the potential purchase. Ultimately, my husband and I are very happy with our experiences and we’ll certainly recommend you to anyone who is looking for a new car. Cole, Craig and Andy you really are a wonderful team!!

Cole was really nice. He took the effort to find me a great deal. I gave 4 stars instead of 5 because my car was NOT detailed when I drove it off the lot. I really wanted it to be beautiful. I love the car it has extremely low mileage and a recent year.

When I arrived at Hi Lo, I was properly greeted by Cole, whom asked me about what I was looking for. After looking at several vehicles, he showed me a vehicle that I wanted. He really worked with me on this vehicle going over all the options, and looked out for me. Really love the purchase that I made. If youre interested in a vehicle. Id suggest hitting up Cole for your purchase, hell look out for you #Respect #Quality

Great service! Mike was super helpful in getting me into a new car. Would highly recommend.

Am a deaf customer myself. Buying a car can be a complex process.This dealership is really patient and makes sure you get full access to communication! Very wonderful experience first time buying a car!

Cole was extremely helpful and informative about the vehicle we were interested in. We were immediately approached when we arrived, and things went smoothly and professionally. He worked with us to find a solution and a number that fit perfectly in our budget. Highly recommended if you’re looking for a great experience when buying a new vehicle.

This was an amazing place with great prices and awesome staff. Mike was our vendor and he went above and beyond to help me and my boyfriend to get our car!! I would highly recommend it!!

Thanks for the awesome custom service! Cole was friendly, knowledgeable and made the entire experience easy.

Brandon was awesome! Had a awesome experience with him, really helped me out. I had 4 people recommend Hi Lo to me and they didn’t disappoint!

Brandon was very professional and made the car buying experience easy. All my questions were answered and everyone involved in the process did everything in their power to help.

My rep name was Katie Spessard and she was AMAZING. Very upfront and doesn’t rush to put you in something that you can’t afford. She was very bubbly and friendly and quick to get paper work complete. The Hi/Lo Auto tram is great. If you need a car please go check them out in Frederick Md.

Hi-Lo raises the bar for customer service. Whether you’re working with Mike, Jesse, Bo or anyone else at Hi-Lo, they will patiently listen to your needs without hassling you and put you in the car you want. It really is the easiest dealership to work with as a customer, and your needs are first. I’ve bought 3 vehicles, and each time they earn a repeat customer over again. It’s next level customer service, so don’t hesitate to buy.

Mike was extremely helpful, responsive, and provided every option possible so we could make the best decisions. He was texting and emailing through the weekend even after hours. He was juggling several customers and negotiations however he was always attentive and present. His hustle made us feel like we were his priority. If your looking for a used vehicle give Mike your wants and payment needs and he will get you some good deals.

I learned about this Auto Sales place from Don Freitag,my brother in law...as he knows Bo,the owner of Hi Lo Auto Sales&Service-40.I searched online &found the Pickup I was looking for,called &spoke with Mike&he was very helpful for me & assured me the truck I wanted ...he would make sure it was there the following day when I went to test drive it 👍🏼His manager Andy was also helpful helping me with finding good numbers my wife &I could work with &we came back the next day,traded in my older truck &drove my new truck home.It was a stress-free transaction!I would recommend this Dealer to anyone! Thanks Mel McMannis

Mike was amazing with selling my daughter her new car. He had what we wanted to test drive warmed and ready for us and took us to see the car we really wanted. He was readily able to answer questions and the team worked hard to get the loan approval. I wish every car buying experience was as great. Thanks Mike!

Overall sales experience was very good. It took a little longer than I expected for my truck to pass their inspections. But in the end they delivered my truck to my home in excellent condition.Thanks Brandon and Hi-Lo Auto Sales

Had the best experience shopping here for my first car and Mike was awesome man beautiful customer service he was honest and went beyond to assist me to get my vehicle it was just so easy everyone was kind. And my car runs great I love it thank you Mike 🙂

Big thanks to Jeremy! And the amazing finance manager! They helped us get approved for our beautiful truck that we love. We was not a easy finance but they made it happen. I recommend them to buy your next car or truck amazing people will help you get approved even if it is a challenge. Thankyou so much!!!

Great service inquired about a truck phone call and texted back quickly asked for description of vehicle got there to look at it described over phone same as was when got there to look at it Mike was a great salesman overall great experience and pleased with my purchase

Just wanted to say that we went out to several places before heading out to HiLo Auto Sales. I actually saw HiLo on my way home from another dealership. I was frustrated because I couldnt get what I wanted at the other dealership. So we decided to look at different places and find the car we wanted. We found the car we wanted at HiLo Auto Sales on Route 40 in Frederick..I called and got the friendliest response ever from my sales representstive Mike Zapparolli. He was excited for us to come in and even got our car transferred from Ellicott City to be at the dealership when we arrived. I got a great deal and has an amazing experience at HiLo Auto Sales. I would recommend anyone looking for a great experience and low rate and amazing cars to head out to HiLo Auto Salaes in Frederick. Thank you so much.

I tried looking at a Honda Civic they had, but they didn’t tell till it was on its way over from the storage lot that it ran on natural gas, then when I tried to look at the cars on the lot the sales guy didn’t know any of the prices and they weren’t posted on the cars, so I went on the website to see what they had there, asked if a couple of the cars there online were available ALL OF THEM were in the shop, don’t post it on your site if you can’t buy it right then and there. Only reason for 2 stars was the manager came out and apologized for how bad of an experience it was

Brandon was great to work with and tried really hard to have everything go smoothly.

Highly recommend HI LO. They worked with me to find the perfect vehicle for a reasonable price. Shout out to Cole! You were awesome. Thank you!

It’s great when you can walk in and not be pushed or bum barded by sales people. So friendly! Brandon was so great to work with. As a women car shopping can be so difficult and he made that experience great.

When I pulled into their RT 40 location Mike, the Salesman,was waiting for me. We looked at a few SUVs then started the application. From the moment we spoke to me signing the paperwork, Mike was very professional, upbeat and helpful. He even helped me return the rental I was driving. This is my second vehicle from HiLo. I recommend them to everybody.