My wife and i went to the Franklin,TN store recently to have a phone transfer done. We met Courtney and Richard and they were more than willing to help us. In a world where bad customer service is to be expected, we were pleasantly surprised with these folks. ..this is what customer service SHOULD look like...excellent experience !JC

I went to the Verizon store on Murfreesboro Rd in Franklin today. Great experience. Seth helped me switch back from A T&T. The best part…no lines.

First amazing experience we have had at a Verizon store. staff was knowledgeable helpful and friendly. Not pushy.

Keaton was so friendly and helpful when I purchased my new iPhone. He took the time to explain all the options and features with no pressure or hard sell. He made sure everything was working properly before I left. It was a very good experience!

Keaton & the team at Verizon on 96 in Franklin were absolutely amazing! He answered all of my questions and even found the best plan for our family to save some money. Keaton deserves all the praise! He is a gem of a hire!

Oh my gosh! If you need help with your Verizon account or new phones go see Leslie!My Verizon account was a mess, I was paying for a lot of things I didn’t need. Leslie was AMAZING! She got the account all reorganized and was friendly, efficient and really knew her stuff! Then, she got me set up with a new iPhone and an iPad and all the accessories I needed. The entire experience was terrific! The store is clean and bright and just has a great feel to it!So great was the service and selection that a few days later we returned with our son and got him all set up with a new phone too!Go see Leslie! You will love it!

With all the phones, plans, and promotions available, it can be confusing as what to choose. Keaton made the process simple and my wife is very happy with her new 12 Pro phone. Yes the wait can be long, but it is worth it because they will provided exceptional service and not rush you. Only place we will go for our cellular needs.

Keaton was very helpful with me today. He helped me transfer all my information over on my new phone and help me get everything I needed. He helped me with my case and screen protectors for my apple watch and phone. He answered all my questions and helped me with everything. He is the best. I can’t thank him enough for all his help. I’m coming back if I need another phone and need assistance or if I have any questions!!!

No one from the store NOR did Verizon call to let us know the phone we purchased to pick up at this location was taken!!

Always have a good experience here! They are low on staff right now so be patient! The employees who work here are doing the best they can and they are people too—be empathetic and patient!

My experience with Verizon was spectacular. Maddie helped me get a fantastic deal on my new phone, trade in my old one and find a better plan for my family’s needs. I Will definitely be upgrading our other phone and buying an tablet. All Verizon stores are not the same and I HIGHLY recommend that you visit this location.

Keaton helped me with my phone and he was so very helpful, knowledgeable and patient. I am leaving the store with everything completed and am very satisfied with all the help he gave me. He went above and beyond with customer service. Highly recommend!

Keaton was extremely professional, courteous, and informative. He was helpful, thorough, patient, and knowledgeable. Overall experience was exceptional. I would recommend Keaton to anyone! Walked in wanting a phone and left with a phone and a watch...with a discount on both! Thank you!!!

Lorna is the best! She helped us out so much when we were so stressed about a new phone plan. Cannot recommend her services enough. She is wonderful.

Lorna could not have been better! Total pro AND she knew more about our phones than my wife & I did!?! FYI: I also talked with Thomas while there was down time. He was extremely knowledgeable as well! Fantastic staff!

Keaton was extremely helpful in making the process run smooth, especially with the COVID restrictions. We were able to set up an appointment via text for me to go in and get my new phone. I had to wait for about 20 min while he was finishing up with another customer but I was prepared to wait. The process ran smooth after that.

Terrible. I walked in looking for a new phone, the associate working there told me that I wasnt eligible for an upgrade but they were running a promotion where they would buy out existing phones if I upgraded to the galaxy s21. I agreed, paid the difference of what was left on my contract after they paid the remaining balance on what was left for my phone.But it turns out I was UNABLE to upgrade to the s21 so we had to cancel and I wasnt able to get a refund for the money I already spent and now I have a nice $125 charge on my bill for what they paid.Thank you Verizon for NOT CHECKING ELIGIBILITY before locking me in to a contract that I have to pay.So long story short, I went in to verizon to buy a new phone and came out with the SAME PHONE and a bill for $166, see what I mean, terrible.

She was very knowledgeable, took her time, worked to make certain I understood my account and my new Apple watch. I would highly recommend this store!

She was very helpful and very smart! I enjoyed spending time with her. She has a very good understanding of her job.

While there was a longer than expected wait time, Thomas was fantastic and helped me with everything I needed to accomplish, today. Thank you for your hard work and for working during covid! Keep up the good work.

Maddie was great! She was knowledgeable, polite and professional. She was able to answer my questions and handle my request. The store exercised precautions and took in customers as they could and were ready to assist. Overall great visit.

Best service ever at Victoria Verizon store in Franklin TN. Thank you Keaton for your teaching and patience and guidance in upgrading my phone!

Order a phone online paid for everything got the go ahead, drove 40 minutes just for them to tell they sold me a phone online that already belonged to someone else. Amazing job. Please dont sell things you dont have. Thanks

Madeline was professional and so sweet! Great alternative than going to the cool springs location.

Great experience yesterday. Keaton Wilson helped me with my order. Super helpful and knowledgeable. I’ll ask for him every time and will send my friends to him directly, too.

If I could leave zero stars I would. DO NOT EVER PURCHASE FROM HERE!! I was lied to about being eligible for a free phone, mislead about product prices, denied returns the following day despite them not having me sign a waiver AND treated disrespectfully by staff. No managers present to discuss issues and no response to emails from district manager. Clearly they care only about making a sale and zero on customer service!! You have been warned!! Find a REAL Verizon store, not an “authorized retailer.”

I had gone in to try to set up my new iPhone that I couldn’t do on my own. The person who helped me was able to get me past the point I needed. Very helpful and very nice.

Seth was my technician and sales person. He is professional, personable, and definitely knows his product. He is unbelievably patient and so fantastic with understanding our fears with change. I have had Verizon forever but gone back and forth between apple and Samsung. He gave me all info on both and let me choose where I was comfortable. I truly appreciate this service.

My experience at the Murfreeboro store was excellent. The staff is very knowledgeable and friendly. She went the extra mile and I walked out with everything set up just right. Highly recommended.

Keaton was awesome!! He was very knowledgeable about pricing, different apple products and was able to answer every question I had! He was very patient and helpful.

Everyone there is friendly and works fast to get you in and out. I was able to upgrade my phone and have everything transferred over to my new phone within 30 minutes.

Made my appointment prior to store visit. Salesman was professional, repeated options, explained costs. Well done.

This place is a JOKE. They should not have verizon listed on the store because they are NOT verizon. And their return policy changes to whatever is convenient for them. Also, ask for a PRINTED receipt BEFORE paying. You will find random “set up” fees and insurance programs that you didn’t actually enroll in. When you realize the error in charges they won’t reverse them. It’s absolutely RIDICULOUS. Not to mention you can’t talk to a manager or even set up a meeting. This place is a sad excuse for a business. Set up an appointment and go to the corporate location. Don’t get ripped off by them.

Very disappointed with the customer service tonight. I understand this is a busy time and that COVID creates a bigger problem however my issue was not with this, they were doing a very good job in that area. My problem is with a situation with my LG phone bought 4 months prior at this very store. I had been experiencing problems with my text messaging and had been on the phone, with Verizon, for an hour prior to going into the store. Verizon had run through all the checks and still could not find the problem and suggested I go to the store to check the Sim card. When I was waited on the customer service representative told me that if the card was bad I had to pay for a new one immediately without even checking. I just bought the phone. Second, while they mentioned that LGs might be having problems they didnt even call Verizon directly to see if there had been more issues. They told me when I left that I would have to call Verizon because there was nothing else that could be done. When I asked to speak to the manager they said he was on a conference call and couldnt speak to me. They didnt take my number and bother to have the manager call me back. Very disappointed! While I was there I mentioned I had been with Verizon since starting service many years ago and was going to put my girlfriend on my account and she wanted to purchase a new iPhone. Needless to say, I dont think I or my girlfriend are going to shop here now or again. Very disappointed and all that needed to happen is a phone call from the manager and a quick call to Verizon. Hope they read this and not lose future business.

Worst customer experience of my life. I went into the store with intention to switch my phone services and I left wanting to stay with my current cell provider. The manager who helped us was very condescending and made me feel extremely uncomfortable. I asked for help with the Verizon side of things to deal with our plan, and I was given the response of That is your issue not mine. We are not Verizon and if you want the service you have to deal with it yourself it is not my problem. I was disgusted by the way I was treated and for the sake of others, I hope that action will be taken to help the customers not to push them away.

Maddy was awesome. So helpful and sweet. Cute as a bee. Great experience.

Terrible customer service!! Could care less to help or answer any questions. I will NEVER go back to this location. I cant wait to get the response that will read Sorry please contact the corporate office JOKE!!!!!

Lorna’s assistance was very professional and helpful. She made the process of changing phones stress free.

Keaton W was so helpful in the purchase of new Samsung Galaxy phone. Great experience.

Excellent service! My previous carrier was a nightmare to work with and after breaking my phone, I decided to make the switch. Not only was Colby helpful, but also incredibly patient with transferring everything from my nearly destroyed phone to my new one. He walked me through the process completely, listened to my concerns, and gave me legitimate answers. I would definitely recommend going to this location!

Keaton was fantastic. Knowledgeable, courteous and a sweetheart of a terrific salesman.

I needed a new phone. I was presented with multiple options and price points. The process went very smoothly and was as painless as it could be.

Leslie was very good at controlling the security of the store and also supervising other employees. Leona was very professional very knowledgeable and very courteous five stars to Leona

Awesome customer service!! The staff is so kind and patient. Keaton who I worked with was outstanding!

The staff at the Vitra store on Murfreesboro Rd in Franklin were outstanding! Madeline provided exemplary service!

Wow. Very efficient and knowledgeable employees, especially compared to other carrier stores Ive been to . They will walk you through everything you need to know no matter what your background is with tech!

Pleasant and competent agents. Set up my new phone, and placed shield and cover in a neat attentive fashionStore is in process of being totally redecorated

Great people to chat with while waiting for your product. Very helpful and straight to the point. Made everything clear and easy to understand. They are eager to help and can provide answers to most if not all of your questions. 10/10

Seth, our sales associate was excellent through the entire process. Very polite and knowledgeable young man!!!

Keaton was awesome he took his time and explained everything to me. What a pleasant experience it was THANK YOU SO MUCH

I was able to get what I needed, quickly and efficiently. Great service.

Lorna Hedges and Mark Bockrath are the best! Lorna was extremely patient in helping me choose a new phone! Mark worked past closing time to transfer valuable text messages. Extremely appreciative! Five stars for sure!!

Leslie and Maddie were extremely helpful and patient!!

Maddie provides great service today! She was knowledgeable, honest, friendly and efficient. She deserves a raise!!!

Very nice and helpful. Did everything possible to take care of me.

Calif was really helpful with getting my mom set up on her new iPhone! He made sure she is able to do everything she needs to on the phone she picked out and helped her learn how to use it. We were able to get in and out in a fair amount of time. The store was very clean and had a lot of parking. It was an overall great experience!

Preston was very friendly and patient with helping us upgrade our phones. He listened to us and made recommendations that helped us pick out accessories for our phones. Then he took great care transferring our apps and data for us. We went to eat came back they were ready! Highly recommend this location.

Keaton Wilson was great! Thanks for all your help!

Would not take the return I brought, now Im out $70.00Plus my bill was jacked up, the customer DOES MOT COME 1ST ANY MORE. IM VERY DISPLEASED. BENN A CUSTOMER FOR OVER 30YRS.

Leslie was EXTREMELY helpful and knowledgeable in helping to find devices that were perfect for my family.

Lorna was friendly & helpful! The store is very busy & it does require some waiting but it was worth it.

Leslie was great to work with! I would definitely recommend this place.

Leslie was fantastic… great customer service!

Maddie was very helpful and was quick to help me get and install the screen protector I needed.

Maddie was extremely helpful in answering my questions and getting the help I needed!

Leslie and everyone there was phenomenal Worked like a well oiled machine. And they had a lot going on

Recommend this location! Seth and Lorna helped fix my message problem I was having shortly before they closed in a timely manner.

Kani is a great help and tried to finishes the best he can. I know I have been waiting 45 minutes from my appointment time but sitting with Kani made me forget the waiting time. Thank you Kani.Have a great holiday Kani

My experience with Colby was great. He is very knowledgeable, acts very professional with courteous and in a timely manner. I live in Nashville, but will travel to Franklin for his service.Treats me as special. Need more people like him in this world

Great help. He did good work

Brett said.....that we would be pleased with the decision to upgrade our phones. Brett was so right. I just want to thank Brett for the amazing customer service that he provided to us.Brett and Johnny said.....that they would guarantee and make sure that my promotional credit would be correct. This store has the best customer service. I can not thank them enough.

Worst service in the world. Do not go here! Spencer was the worst. It wasnt even busy but he could have cared less about helping us. Couldnt tell us if there were any specials available. Unable (or unwilling) to help us with a phone exchange. Will definitely be going to a different provider. Unreal how bad the experience was!!!

It was a great experience and she was very helpful and knowledgeable and I was very satisfied with the product she explained. And put everything on my phone back to normal which is a big plus.

Colby was very professional, responsive and provided helpful & efficient information to resolve my issue.

I gave this store a second chance. I am so glad I did! They offered great service and fixed my problem. They were very patient and kind with a frustrating tech problem occurring between my samsung watch and my phone. If your watch doesnt work as a stand alone cellular phone go to this store. They can fix it! Thank you :)

Great customer service skills! Very polite and fast

All my questions were answered in a quick fashion from a very knowledgeable sales associate. Service like this makes me want to continue shopping with Verizon.

Kani Johnson was most helpful and very patient! I would always ask for him.

Brett and the entire team are incredible. They upgraded a phone I loved and fought against getting rid of, and made it a painless and easy process while saving us money on our plan. They are an incredible group that kept us laughing the whole time. Best time Ive ever had spending money on something. A+ service and can not sing there praises enough.

Leslie was great! Fast and efficient!

Excellent service. Colby was friendly, helpful and fast!

If you are lucky enough to get Leslie at this store you will be well taken care of. Not only is she Knowledgeable, she is so kind and goes above and beyond. I had such a wonderful experience.

Customer Service is always very friendly, courteous, and helpful when I need it.

BEWARE - Corporate Policies favor themselves not the customer! They do not train employees well, the customer has to pay part of the phone setup which should be their salary, you cannot speak directly to a store to verify inventory before driving there, and they have no mechanisms in place to refund fees when troubles happen. They dont care about YOU...nor much for their employees either.

Had the WORST full day in their store while salesmen with terrible people skills proved their lack of knowledge at every turn. Now, 2 months later were finding charges and samsung equipment billed to us that we did not order and was not given to us. Victra in Franklin is a stain on Verizons reputation. If Verizon wants to stay in any kind of good standing in Franklin they should get rid of this store pronto! Will never go back. Everyone reading this should be advised that this a true Verizon store in Franklin. Go there if you know whats good for you.

Very professional and clear with payments and instructions. Would highly recommend.

The most terrible service Ive ever received. After waiting 45 minutes pass an appointment time on Black Friday I did not received my package in my bag to mail back my trade in iPhone. The 40 dollars I was told for activation fees was waived, but that was still on the bill. Went back today and the manager would not give me his name he would text it to me 8rs later, Nothing. He said I could make and appointment or leave. Nice place 959 Mallory Ln, Franklin, TN, 37067. They could care less about service. Long wait. 1959 Mallory Ln, Franklin, TN 37067

Madeline is so patient and helpful, loved working with her!

My experience was great. She was very pleasant and helpful. Very knowledgeable and when she didnt know something she didnt hesitate to ask for help.

Weve used this place since it opened. Over the years weve been helped by everyone from Marisol to George. And while theyll happily tell you what deals are available, you still feel like they have you interests at heart. Selection sometimes is low, but they always seem to pull something together for you. We were even helped by Shannon, the regional manager!! Pay attention to busy times. It may dramatically change your wait time.

Knowing their equipment and professionalism shown with reps team support was great to see even if it wasn’t their sale. Went to another store and tried to be but no match and couldn’t cover it up

Keaton was great, very knowledgeable and helpful

Madeline was a great help today! Had some troubles from the day prior and she fixed it all up!

Preston did a great job. I had to have phone and he made it seamless! Would highly recommend.

Mark was very knowledgeable, helpful, polite, and professional. it was a refreshing change from my last visit. I will never buy another Motorola product as this was the 5th moto z phone in 2 years. I am optimistic the Samsung A 50 will provide what I need. The store didnt smell like an open sewer this time which was also refreshing. Mark was definitely the star of the day 100 percent I would recommend him to anyone.

This store and their team is amazing!! Johnny and Brett were incredibly helpful!! Everyone was so helpful and has wonderful customer service! I highly recommend their store! Thank you from Robin, the crazy mom and Collin the phone breaker!!

Leslie and Seth were super helpful with everything they helped me with. Definitely recommend these 2 for sure!

I would give them 0 stars if could. Bought phone went back to get I pad and staff was rude, started helping me and then would leave me to help someone else. several times. Sales person got mad after I said I decided to go somewhere else since I was being ignored. I have never had such bad customer service.

The store is garbage. The employees lie, they dont call you back when they say they will, and they tell you that you will save you hundreds of dollars a month and then dont. go to the actual Verizon store in cool Springs. dont believe a word that a Victra employee says. if I could rate it negative stars I would

Waited three hours in the parking lot before could get in. Once in it only took ten minutes.