I have used them for years for my plumbing clients, but this last purchase was terrible they promised 4 to 6 weeks, we received part of the order at 8 weeks and the balance after 10 weeks, while we were waiting many calls were placed by my supplier and we would get excuse after excuse, one time one of the gentleman cursed out my supplier rep. she is the nicest easiest to deal with person, he did call back the following week and apologize, but it was ridiculous, I will not use again. I have switched suppliers be careful I dont think they will be around much longer!
The Marble Arch white bathroom top started getting cracks in the bowl after four years and progressively got worse. The problem was caused by everyday normal use where I used both hot and cold water which causes expansion and contraction of the service. Again, normal human use. I would never recommend this product to anyone. When I called regarding warranty, a man asked me if I ran hot water during shaving and then rinsed my face with cold water. I said I shaved but rinsed my face with warm, not cold water. The man told me the cracks are superficial and would not leak. In my opinion, the product is seriously inferior. The cracking looks really bad so I will have to replace the surfaces in our three bathrooms. Buyer beware!
Excellent product have been installing this product for years and never had any issues