We were two days outside window of return and they won’t take the return only would take store credit. Baby is not even here yet and they gave me customer care number said it was to manager discretion. Ally the store manager would not even help us out. It’s probably because we were Asian. If we were white it be a different story.

Super cute clothes for baby, even little boys. Found the cutest summer clothes and wonerfully helpful staff.

Anyone leaving a bad review is probably a karen because the employees are really nice people.

Great clothes for any little kids. Great place

If I could leave “0” star I would choose it! I love Janie&Jack but this store has to change a customer service! The old lady and the big redhead guy super rude, they look at you like you came to the most expensive store in the world and as soon as I ask something they look at you like:” How dare you ask your majesty”. They need to change customer service otherwise they’ll keep loose customers. And what’s wrong with sales? The half of clothing are on sale on the website, but not in the store, as soon as I ask about sale they ignore me, how come you don’t put items on sale when on the website they’re on sale, are you trying to fraud people? I usually spend around 600$ buying clothing on sale for my baby, but not anymore, I would batter shop in other babies stores then Janie&Jack in Bellevue and im gonna tell to all my friends about my experience!

Love Janie and jack, but poor customer service at this store. Tried to return 2 brand new items, went in to the store, NO ONE is there! I came back later and only found out the lady was actually talking to the neighbor next door outside of Janie and Jack. And then she said that do not return items in stores, when policy cleared stated we can. Never again in that store.

Love the clothes, specially for speciall occasions for kidos ..

Janie and Jack sells some of the most beautiful clothes Ive ever seen. Although theyre expensive, you get quality products. With that said, I recently went to the Bellevue location to purchase a special occasion dress. When I went in, there was one other customer in the store but by the time I was ready to pay, there were three people in line ahead of me, and two behind me. There was ONE person working the entire store. I had to wait nearly an hour to pay for a dress and a pair of socks. This location recently came under new management and I urge them to make some changes before loyal Janie and Jack customers (such as myself) take their money elsewhere.

TERRIBLE customer service. Went in to exchange items with a gift receipt, and while attempting to ring up the items the salesperson said the system automatically returned the items to the gift givers credit card, and there was nothing they could do about it. She said she couldnt void the transaction, and told us to call the person who gave us the gift. She didnt offer any suggestions other than to call customer service. We werent able to exchange the items or leave with anything, except extreme frustration about the situation, the salesperson and the store. After an experience like this, I cant imagine why they are still in business.UPDATE: I was able to get a hold of customer service today. They were able to issue us a gift card, but unable to void the transaction. Still frustrated by the entire situation, but happy that customer service was at least able to make things better.

I adore this store - you cannot find cuter kids clothes. The store is beautiful and tidy, and the manager and staff are warm and friendly.

Overpriced, and even with a gift receipt, you can only use the credit in store. They say you can order in store if you see a sale online, but if you dont live nearby (as this is the only store in the area) its a major hassle.

Big fan of janie and jack over 7 years for my two boys. But terrible service. I’m done with janie and jack.

This store has the worst customer service I’ve ever encountered. The older lady with the accent is so rude. I’ll never shop here again. I’ve been shopping Janie and jack for almost 20 years.

Horrible area, I ask My friend help me bought a dress for my daughter, sales told me I can return in 60 days if it not work, after get it my daughter try it and said it’s very itchy, but Washington state was in heavy snow after that day, I keep the dress never use for 3 weeks, when my friend bring it back want return, the sales said they change their return policy, no any refund from Janie & Jack, my friend said our receipt is very clearly written the return policy, try to communicate with the sales, they are super rude kick my friend out of the store.

Horrible customer service and clothes are expensive for low quality. Go across the way to Hannah Anderson.

I am happy