user
Lexpro Of Franklin, LLC
1005 Columbia Ave, Franklin, TN 37064, United States
Appearance
Lexpro Of Franklin, LLC
Comments
Da
Review №1

Great service and expertise. They have been a Godsend to get my Lexus Rx350 running great and back on the road with some new headlights as well! Thanks guys, appreciate you :)

Ro
Review №2

Great shop! Honest and professional and reasonable!

Ta
Review №3

Super impressed with both the customer service and knowledge of this business. Super friendly service from the front desk to the completion of service! Had an issue with a Lexus we had just bought. They were able to id the issue way ahead of schedule and handled everything amazingly! We are customers for life and would highly recommend!

Ni
Review №4

I started using LexPro several years ago. I had them do timing belt/water pump on my 100 series LX470. I have had them to various other things since, including O2 sensors, front axles, oil changes, differential fluid. I trusted them to keep this car up to speed on maintenance. Things became curious when a door actuator that they suggested replacing then failed. Then, the brake work they did wore out prematurely. The most telling was when I got tires put on after the front axle replacements, and I figured out they had stripped out almost all of the studs in the front. The car is older, so I dont blame them 100% for stripping the studs. However, they should have communicated that it happened. They also broke the plastic tabs that keep the center cap in place on one of the front wheels. They didnt tell me about that, either. Instead, they put black glue/goop on it to hold it in place. I was not super happy when I found it upon installing new tires. To make matters worse, that particular center cap is no longer in production. I had to track down a used one after months of internet searching. Now the O2 sensor they replaced has also failed. It makes me question the critical timing belt/water pump service now. All in, I have spent far more fixing things the second time than I ever saved going to them over the dealer. Sadly, I referred several other Toyota/Lexus owners to this place before discovering the short cuts and poor communication. I hate to leave such a bad review, but people should really be careful. I will not return. Ever.

Za
Review №5

Owner was condescending and aggressive with his responses and questions. Made me feel dumb and bullied when asking any sort of question. Did not respect me and/or my requests.

Ma
Review №6

Courteous staff, fast service. Even pointed out a problem with my water pump and went the extra mile to call Lexus to see if it was under warranty.

S
Review №7

Excellent choice. I have almost 400,000 miles on my SUV; it had a leak, steering was off track, and vehicle would toggle off course -- loosing control. Lexpro fixed it all. My SUV is safe again. And priced reasonably, much lower than dealership costs. I highly recommend them.

Sa
Review №8

Nice shop and very busy. Id trust my car to these guys anytime.

Ma
Review №9

Love stopping here and chatting with John about my LX570.

Go
Review №10

I cant say enough good things about Jon and his team and Lexpro Franklin. Awesome.

Da
Review №11

Excellent work and great service. Ill be back. Thank you!

Br
Review №12

Fantastic customer service. They got the work done quickly and accurately.

Ky
Review №13

Helped me out putting a new license plate when bolt was stripped. No charge southern hospitality. Lovely friendly woman in front office too. Thanks so much.

Ry
Review №14

I want to give a shout out and praise to Jon and his team at Lexpro in Franklin. Let me start by saying that Ive previously owned a used car dealership and had hundreds of cars repaired. My experience with mechanics working on vehicle is far greater than most would have in several lifetimes.I had a very unusual repair on my personal 2002 Land Cruiser. Even with Jon and his team all being Toyota experts, they had not seen my issue before. Prior to Lexpro, 2 mechanic shops that I still very much trust had look at my car and couldnt find the issue and suggested I go to the dealership. Adamant on not paying the Toyota dealer their ridiculous rates, I brought my Land Cruiser to Lexpro because of their expertise with Toyotas. It took a couple tries, but Jon eventually found and fixed the problem.These guys are real professionals. I highly recommend Jon and his team for any work on your Lexus or Toyota vehicles.

Go
Review №15

Fast and friendly. They came highly recommended by Jamie at Crutchers so Im glad to trust them with my car.

Er
Review №16

Extremely helpful and very knowledgeable staff... Suzanne is amazing!

Jo
Review №17

Only people I trust to work on my Toyota and Lexus vehicles. They are friendly, honest, straight forward, and very fairly priced. Can not recommend enough!

Go
Review №18

One of the best experiences I have had getting my car fixed. John, the owner, went out of his way to handle my repair personally. The staff is top notch. A very honest and credible shop.

Fr
Review №19

John replaced the radiator in my 2009 Lexus ES 350. Not only that, he took the time to explain to me the connection between the water pump and radiator in plain language that I could understand. It is so evident that he cares about the quality of work which he and the rest of the team at LexPro in Franklin provide. For excellent car repair service at a very fair price, LexPro cannot be beat. LexPro provides a vital service to the Middle Tennessee area.

Al
Review №20

The best mechanic in town, hands down!!!

Ma
Review №21

John is very knowledgeable and very pleasant to work with...always great service!

Da
Review №22

These guys have more knowledge for Lexus and Toyota than the dealerships. They tell you like it is and do quality work. My tire pressure monitoring system was not working, the dealer wanted to replace all the sensors unnecessarily. Lexpro tested and only had to replace 1 sensor. It is very hard to find trustworthy Automotive technicians, so I very much appreciate LexPro.

Ba
Review №23

Went in to get a small repair and wasnt charged anything. Got such good service that I scheduled my belts and water pump to be changed out. Great shop. Loved the service and the people. Definitely will be my go to place for my Lexus.

Go
Review №24

I had my car repaired in January and its been working great. Just had a light come on and they worked me right in to check it out. Great service!

Go
Review №25

Lexpro is the best place Ive found to take my Lexus. They are honest, fair, and a fraction of the price of Lexus dealerships. They are professional and friendly.

M
Review №26

Excellent. Honest.

Go
Review №27

Honest, high quality diagnostics, and repairs. Personable service and customer oriented staff. Flexible and accommodating. Fair prices, quick turn around.

De
Review №28

Very happy to have Lexpro. They will take care of your Lexus and the customer service level is very high. Highly recommended.

jm
Review №29

Had an issue with my car that may have been caused by an repair done at Lex-Pro. When I took my car back, they provided excellent customer service and let me know everything was fine and there was no problem. They are very reliable and a great place to your car repaired.

Go
Review №30

I am so grateful for Lexpro. They are so thoughtful and kind. John is always available to help me out with my Lexus. He is very knowledgeable and kind.

Go
Review №31

John and his team are the best. They are professional, courteous, and awesome mechanics. Amazing customer service. Highly recommend!

Go
Review №32

It is an absolute pleasure to have such wonderful service and trust. They care for my car like their own. Fantastic!

Ni
Review №33

What a great experience! Thank you ! And my car is running like its brand new. So wonderful to be taken care of and not advantage of!.

Br
Review №34

They do such excellent work and are fair and honest. I have no worries on the road after having my car in the shop. They go out of their way to complete the job quickly and accurately. I confidently recommend them

Go
Review №35

Ive been going here for years. They are the best. I was leaving town when maintained required lights came on, they fit me right in! Checked everything and fixed it quickly.

Go
Review №36

Fair price for work performed. Dave has a great personality. Would recommend Lexpro to other people.

Go
Review №37

Great reviews so I went to see for myself. Im impressed with their honesty and great prices.

Do
Review №38

Very good place to work with. good people.

Go
Review №39

They are knowledgeable and committed to excellent service. I would highly recommend. Lexpro services 2 of our vehicles and has for more than 5 years.

Go
Review №40

Absolutely the best. Outstanding service. Great people!

Go
Review №41

Amazing customer service! Jon is very knowledgeable and courteous. Highly recommend.

Mi
Review №42

My experience at Lexpro is always a good experience we have been taking our vehicle there since 2004 the owner A pillar in our community always willing to lend a helping hand and understands that sometimes bad things happen to good people they will work with you If it’s time to work you in when you have no appointment or to help you along with the price I care of this business the highest rating possible and suggest anyone with any type of car trouble especially a Toyota or Lexus vehicle to first check with Lexpro before going anyplace else

Ba
Review №43

Very good value, got me out quickly, friendly, clean office. My Lexus is back to running beautifully, even with 200,000 miles. Recommended.

Go
Review №44

Love it here. Everyone is so nice. The receptionist is fabulous. So is everyone else that works here. Found out about this place through my dad

Go
Review №45

We are happy to continue to have our cars serviced at Lexpro because of the experience, honesty, and friendly customer service!

Go
Review №46

This shop is one of Franklins hidden treasures. They always go above and beyond and do incredible work. They are more than fair and I highly recommend them.

Go
Review №47

I love this place. They are very honest and they do a great job.

Go
Review №48

Dava did so great helping me in a jiffy! Eric was professional and polite! Our family will be back often with four cars!

Gu
Review №49

Great repair shop. Good rates, very knowledgeable and friendly too. I have used them for years for different vehicles and always great service.

Go
Review №50

Jon and Dave at Lexpro are professional, courteous, and thorough. I really appreciate them and will always bring vehicles to them.

Je
Review №51

Recently had a very expensive repair that Toyota was unwilling to help me with (even though the repair involved a manufacturing defect on their part), so I called Lexpro and they were ready and willing to help me out. The excellent repair was done in a very timely manner and for a fraction of the cost. Thanks to Laurie and the technicians. A+

Go
Review №52

5 star I have been a customer since the first month Lexpro opened in Mboro. They are very honest and do excellent work. They are very fair with cost. They are the best!

Go
Review №53

They keep my car running. Excellent service! Over 400,000 miles and still going.

Br
Review №54

Stopped by to get some routine maintenance done on my Lexus earlier this week for the first time with this shop. Absolutely stellar customer service, honest mechanics, and fair prices. This is the goto place for me going forward.

Go
Review №55

5 star service, professional, courteous, and a loaner car if needed. Very fast installation.

Go
Review №56

Great service. No one is better in Nashville area.

De
Review №57

Great customer service, brought my Toyota in for diagnostic & they even swapped the part for me without asking. Will definitely be back again

Go
Review №58

I only come to Lexpro! They have great service, good pricing, and are always helpful and honest.

To
Review №59

Awesome service and very knowledgeable.

Go
Review №60

They were very accommodating with a last minute appointment. They were very honest and helpful with a minor noise problem at no charge.

Go
Review №61

Always honest, trust worthy, will not make unnecessary repairs, thoughtful, considerate, and thorough.

Go
Review №62

We are very satisfied with the service and the guys here are great! Great team and great thick you sold us! Thank you

Go
Review №63

Jon and crew went above and beyond to take care of my service needs. Much appreciated.

De
Review №64

Great place to have your Toyota worked on!

Go
Review №65

Jon & team are the best! I always take our familys cars to them for everything big & small

Go
Review №66

I have been a Lexpro customer for many years. John has been such a treasure to me.

Tr
Review №67

Prices are pretty good and cheaper that the dealers but the quality of service isnt up to par with factory trained people. Ended up having to take my vehicle elsewhere to have it fixed right which didnt save me time or money and was just frustrating. The lady up front is very nice and its not her fault whoever is in charge doesnt hire quality people.

Jo
Review №68

Lexpro is awesome! Best place to get your Toyota, Scion and Lexus serviced

Go
Review №69

Professional service on a consistent basis.

Go
Review №70

5 Stars! Great Service! Thank for taking care of us pormptly!

Go
Review №71

Lexpro is very careful to diagnosis and fix any problem with your car

Ka
Review №72

Honest mechanics at an affordable price!

Ni
Review №73

All of the. above items

Cr
Review №74

We drive from across town, been using them for 7 years. Top certified Lexus certified mechanic at regular mechanic pricing, no up selling, small church integrity; hidden gem!

Go
Review №75

Excellent service; honest; thorough

Te
Review №76

Excellent service!

Information
54 Photos
76 Comments
4.8 Rating
  • Address:1005 Columbia Ave, Franklin, TN 37064, United States
  • Site:http://lexproauto.com/
  • Phone:+1 615-224-3296
Categories
  • Auto repair shop
  • Car dealer
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations