They were quick and efficient but they didnt have the shuttle here for me so I had to wait about an hour for a ride home.

I love Hiller.

I’ve used Hiller Ford for a number of years, for both my older Ford and for the new one I purchased. I have always been impressed.The service department is excellent. They are informative and always answer all my questions or concerns. I’ve worked with a number of excellent service department individuals and one stands out; Rachel. She always takes excellent care of me and my vehicle. I would suggest her as a point person to anyone.Their staff working their Quick Lube department go above and beyond as well. I never have to wait long even when I don’t make an appointment and just stopped by. They address any issues that I may bring up, like a tire that needs to be checked for a puncture or a reseal because it keeps loosing pressure.Their salespeople are informative and don’t rush you like other dealerships. They also don’t hound you to make a decision with calls or text you obsessively.I enjoy working with Hiller and will continue to do so in the future.

I have taken my car here a few times for oil changes and every time the manager helps me immediately to get checked in. Very friendly and as fast as they can be. Takes about an hour on a busy day to get done but they have a very nice waiting area with free coffee and snacks. Would recommend.

They were efficient and effective. With the Holidays here and unexpected need of service they did all they could and got my car back to me quickly. They communicated well with all parties to ensure thorough service and helped mitigate costs by doing so.

First time I tied the quick lane service. I was blown away with the friendliness of the staff. Ultra clean facility. Free WiFi, coffee, and cookies while I waited. Oil change and multi point inspection. 20 minutes! Wow. I will be back! Thank you very much.

The service department at Hiller Ford did an outstanding job. They went above and beyond to find the problem with my car. The service was impeccable. They communicated with me throughout the three days they had my car. Joel my technician, made a good effort to update me a few times a day. I highly recommend them. It was a wonderful experience.

Another great car buying experience at Hiller Ford. This place knows how to treat people. Not only did I get a great vehicle at a fair price but the entire buying experience was a pleasant one. My salesperson, Eric Schmidt, was friendly, professional, competent and frankly couldnt do enough for me. I can say the same about Chris and the rest of his support staff. A totally different and significantly better car buying experience than any other dealership has provided. I will buy my next vehicle there and cant recommend Hiller highly enough.

As always Hiller Ford can be expected to give the best service! Always quick to answer any of my questions, and quick and responsive for my routine service. I love my car! Shout out to Tommy Hiller for always making time for me!

I love that you can make a late morning Saturday appointment and when you get there your appointment time is honored even if they have a long line. Rachel was extremely knowledgeable and was a joy to work with. I love the customer service that is provided by the dealership.

Great service! Rachel ensured not only that I had the product I needed but as the area had used up the stock supply prior to me, she also called for additional supplies (wipers) to have on the stock shelves for the next person. She was very helpful and welcoming! Great frist impression of the service department in Hales Corners.

Upon arrival did not have to wait long to get checked in for service. Paperwork was all ready to go. Judy had a loaner all set for me to go. Filled out paperwork and was on my way. Judy was a very pleasant associate. Service on vehicle was done ahead of quoted time. Repair was completed.I have dealt with other Big Name service departments and found Hiller Ford to be a pleasurable experience. You just might have made a new customer.

I was able to finally get my car in for an oil change. It was overdue. I liked that I didn’t have to make an appointment because my work schedule can change like Wisconsin weather. They were quick, but had an issue resetting the maintenance minder on my Honda. That was minor. I took care of it myself. The instructions were in the owners manual.

Thank you very much for doing the work to replace my airbag. Also to the technician that did the work I want to thank you for fixing my clock and my spot to plug in my cell phone charger. I am SO Happy!! Have a great weekend. Go Packers!

Hiller Ford has always been very helpful with any questions I have about my vehicle. They have fast response times as well. I couldn’t be happier with any other car dealership. Hiller Ford is simply wonderful. I highly recommend them.

I took my car to be serviced at Hiller Ford. I am not from the area and was unsure of what to expect. The Quick Lane Service was convenient. The service manager, Rachel, was thorough and extremely helpful. I would highly recommend the Hiller Ford Service Department. Not only was the work done well, but Rachel made it a great experience!

Good service. Joel at Hiller Ford was great. Explained everything well. Took a while for work to be completed but I would wait any day for good service rather than a rush job done poorly.

Told I had to wait 2 weeks for appointment. Made appointment for 7:00 am. Never heard what was being done. Left message and then talked to service person at 2:45, who said they hadn’t looked at my car yet. I called the next day after being told they’d keep me updated and was told they’d get back to me. Car there from 0700 on Tuesday till 1100 Wednesday.Totally inappropriate when I was made to wait 2 weeks, had appointment, and car not looked at till next day. NO updates given. Poor service. Some of the service people could stand a course in pleasantries with customers.No issues when I bought my car but service questionable at times.

We worked with Niko. He was very friendly and accommodating. The used 2014 Escape was very clean and well represented. We’ve been to many other dealers and looked at many dirty used cars. They didn’t seem to clean them before showing them. This was not the case at Hiller Ford. We were happy with the experience and would highly recommend Hiller Ford and Niko. He was a good guy! Was very helpful when we picked up the car and helped sync phone and go through the features . Well done Hiller Ford!

Absolutely great customer service. Fast and efficient. Took my car in and they had it fixed in less than 24 hours. Explained what was wrong. Always called to check to see if things they found were things I wanted fixed. Would recommend to anyone.

The staff is very friendly and helpful without being too pushy. They are great at explaining options, features, and differences in cars. Pat is great! Hes very professional and pleasurable to work with. Hiller Ford always has given my family a great experience!

I messed up and made my appointment for the wrong time, l didn’t get off of work for 4 more hours. The men at the service desk still fit me in, AND did 3 extra things on my car that I didn’t ask for until I dropped my car off. Overall a wonderful experience. I did not expect them to still take my car, let alone the 3 extra things. Will definitely be coming back!

Dealing with Hiller Ford is just awesome. Super friendly, and easy to talk to. They always accommodate my schedule and always get any issue fixed right the first time. I drive up from Illinois to do business with Hiller. It is worth the trip.

Fast & easy - what more could you ask for? There is more! The Hiller Ford quick lube team are also very kind, warm & welcoming. Enjoyed seeing Rachel move from general service to quick lube, she brightens my day! Thanks for the great work!

Had my regular oil change. The staff in quick lube were efficient, professional and made sure to go over the service being completed and what would need to be taken care of in the next few months. Very friendly and completed the work timely.

Dave is amazing guy with pure transparency. This is the Ford we all should go. Front office ladies are very professional and very polite talking. For the first time I felt am very happy and satisfied. Thank you Hiller Ford.

It was my first time to have my vehicle in service at your deal. Mr. Aaron Turk greet me with a smile and did the best of his knowledge to help me with the issue of my car.Overall the service was excellent and above and beyond quality and for sure I will be back to your dealer.

Buying any new or used car can be a lot to take on. But Hiller Ford was not only helpful, but patient in my big decision. They made it very smooth for me. There financing department, found me a great rate and affordable monthly payment.

We love our new car, and got a lot of great help from the people at Hiller Ford. Even the owner stopped to talk with us and thank us for coming. They even gave us a tutorial on all the features and made sure we knew how to connect our phones to the system and how to navigate all the settings. Buying a car was not scary like I thought...it was fun!

Had a great experience here. Took a long time to fix my car, but my service advisor Rachel and my tech Zack were all over the tricky problem. They fixed it as quickly as they could (Thanksgiving week), and Hiller did provide a loaner. Thank you!!

I was greeted by a friendly employee (I believe her name was Rachel) as I walked in; she was very efficient and took care of me quickly. The waiting room was comfortable and my service was done quickly. Very friendly employees!

The manager Rachel Falkowski made me aware that the type of oil needed was not typically carried and asked that I return the following morning, once she had ordered it. When I arrived the next morning with a line of cars ahead of me, she promptly greeted me and told me my car would be serviced right away. My vehicle was ready within 40 minutes, which was a relief since I had my 2 kids along. I was very happy with the service and with Rachel’s dedication to providing excellent customer service!

I had to tow my car to the dealership two nights ago. The quick lane guys were great (his name was Matt). They were kind enough to give me a rental car for two days. I was very thankful as I had a meeting to go to. When I went to pick my car up the kid who was checking me out was not very helpful so that was a bit irritating. The car salesman also were very unhelpful when I asked if someone could point me to where the service center parked my car. I understand I wasn’t buying a car but they could of at least pointed me in the right direction.

Long story short..... bought a used 2016 Ford F-150 from a different dealership. So took to Hiller for a couple small things that where covered under warranty. Back passenger window did not work being did not go up or down. And same door would not open from the inside. Took to get work done, when picked up said the window was fixed as it was not plugged in. I asked what was wrong with the door and the guy apologized and said they forgot about the door??? So I said I’ll bring back to fix tomorrow..... said they are booked out over two weeks??? Well the reason I wanted thing taken care of was I was going on a hunting trip and putting on over 2000 miles. So service guy said bring back next week. So mad appt to bring back. Then I asked if they could look at a couple tires that where slowly leaking. Said they would take care of. I asked if they would grind the rims and look for leaks. They fixed the door problem and said they ground down all four rims looked for leaks and remounted tires. Well the only thing that was done was they rotated from front to back as the next day the problem has now just switched corners front to back! Called they yet again and said I am going on a long trip (which I am on now) and I need these fixed. So they said bring it back and they would take care of yet again! Now I got a call from the service manager that said they replaced all four valve stems and everything is good! Well needless to say they next couple days the same two tires and yet again still leaking slowly! Now I have no time to take back and figure I would just fill everyday. So long story longer. I’m out in North Dakota hunting and in the middle of know where and get back to the truck and tire is a 8psi!!! 12 degrees out and getting dark. Not cool! Limped it at 15mph to a very small town co-op shop. Took tire off and inspected tire. Tech said he found a very small nail and was going to patch up! I asked if this looked like something new and guys said it looked like it’s been there for a while! I then asked if he could check out the valve stem as they where all just replaced. He’s no this one wasn’t replaced??? I asked if he could then replace. He said no as they are pretty expensive about $80 and they didn’t have any! So he repaired they tire and we where in our way. So the bottom line is that I was lied to by Hiller Ford and was out in a dangerous position! I will never give a dime to Hiller nor speak a good work of them and will be sure to tell all my friend my story! No I will have to take to a real service shop to check out the other three to make sure they are safe

They were wonderful! The manager helped me out withy service. Estimated wait time was long but offered their shuttle service to my work. Job was completed on time and faster than expected. Extremely pleased!

I stopped at the Quick Lube on my way to work as the Low Tire Pressure light had come on. When the service person was checking and filling my tires, he noticed a screw in one of them. They were able to plug the tire very quickly and get me on my way for a nominal charge. I am thankful that he saw this & saved me the cost of a new tire and also kept me from having a blowout!

Outstanding customer service! I got an awesome deal on my tires with installation. Rachel my service advisor is a true professional and a pleasure to work with.

Stopped in for an oil change and was greeted by Matt, courteous and friendly service staff. As it turned out, we were very pleased that our vehicle was ready to roll within 30 minutes - hardly enough time for the complimentary coffee to cool down!

Took vehicle in for a check engine light. They recommended $2000 worth of repairs. I did the repairs, and they said the check engine light may come on again. If you knew those repairs werent going to fix the problem why wouldnt you suggest what would. Check engine light came on within 20 miles of leaving the dealership. Now I need to take it in somewhere again. Not happy.

I don’t even want to give 1 star to this service center. We dropped off our daughters car for a repair under an after market warranty repair on a DPS transmission repair. The repair guy only fixed one thing. Now within 1yr of the repair we have more problems. Why wouldn’t you fix the whole transmission and if you see a another problem let people know. This not only shows lack of safety concern for your customers and families but also shows that you are just out to make more money. We bring the Car back and you say it needs more transmission work, charge $180 plus tax for another diagnostic test and say the after market warranty company won’t cover it. Why won’t ford cover their work? Come to find out there is a ford factory warranty of 7 years/100,000 miles for the DPS transmission it has for parts (and labor) that you say now need to be replaced. We will never be coming back to this repair shop and will never recommend Hiller Ford to anyone.

Holler Ford service was able to get two recall repairs done on my car in a few hours. They were very helpful and even able to get me a loaner.

Very nice facility with short wait times, a helpful crew and friendly customers. I’ve met great people getting an oil change at Hiller Ford!

Great Service! Detailed explanation of work to be done and review of actual work performed. Staff were all helpful, on time, courteous and professional. Will definitely use again

Excellent customer service! The repairs were done so quickly. The entire building is incredibly clean and well maintained. Very impressive overall.

Went to Hiller Ford for an express oil change on our F150! Got excellent service as well as advice. They were able to schedule service for a recall I had not even been made aware of yet!!I’ll be back!

Great service. Had a hiccup with the rental (why on Earth would you think a 6 foot tall woman driving a truck would want a rollerskate/Fusion, and why must I continually fight for a larger model loaner?) And then at the end with the Ford Pass Reward points (determined ignorance at the desk saved by the service tech and another manager). The program is new, so I can understand not seeing a lot of experience with the app on return trips by the customer.The reason I gave this mediocre experience a fourth star is because THEY MADE IT RIGHT.I had to walk through the service entrance, back through the showroom, across a driveway into another building to use my reward points. Then I had to traipse back over the driveway, around the outside of the showroom, and then beep for my truck which was somewhere in the boonies (well, it felt like that). Should the guy have offered to bring my truck round? Yep. At the time, in the moment, I didnt think about it since I had no sense of distance between objects in a large dealership. But he apologized for the trek and thanked me for my time and patience and gave a car wash voucher without prompting. He still had my best interest in mind.Aaron was at the service desk at drop off, and he was friendly and knowledgeable. Its clear a very tight ship is run back there, and it was nice to see such a well oiled machine as Ford makes reflected in their maintenance crew and space.At each step, someone was partnering with someone. Adjustments were being made. I was included in the discussion. It was obvious my time and money were valued. THEY MADE IT RIGHT. And thats why this experience is 4 stars instead of 2.

Outstanding service. Great customer service and courtesy shuttle was a plus as it was raining. Thanks for going above and beyond.

Amazing customer service!! Mechanics are very knowledgeable and thorough. I am extremely pleased with the work they did!! I’d recommend this place to anyone who needs work done on their vehicle!! Thanks Hiller Ford!!

I had an early morning scheduled appointment but decided to drop off my vehicle the evening before in which I was told that they could have my truck done within a half hour. It worked out perfect, went to Starbucks and back to Hiller to see that my truck was done. It was such a convenience to not have to wait around nor to be without my truck as I originally had planned.

Short visit upon drop off and pick up and that’s important when time is tight!Pleasant and helpful staff.

Rachel is always a welcoming face for Hiller Ford. She makes coming here an easy process. She lets us know what things need to be done besides an oil change and tire rotation. Thanks Rachel.

We had to take our Ford Escape in for the engine light two times. Hiller was accommodating the second time and made sure we had a loaner vehicle which was good since they had it for 2 weeks. Overall good communication and experience with their service department!

Very impressed with Ned the body shop manager. He was very knowledged and knew his way around insurance companies when they try to shortchange the repair process.The job was quick, accurate, and painless. Hats off to Hiller Ford!

Was in and out really quick on a Saturday for a full service oil change. A inside tip is you now have to ask for a free car wash voucher or you wont get one. Kind of cheap if you ask me but now you all know also.

Got our car in quickly ! got us in on time ! And had us on the road! Thanks Aaron Turk !!!!

Went along with my sister to add support when purching a new vehicle and was impressed with the associates and service department in general ‼️

I am impressed with the service we received and how fast it was completed .. lost my key bob, was ordered and reset, and fixed a recall while we were there....Thank you, Hiller Ford on Hwy 100 south of Forest Home....P.S. My husband said if you need someone to test drive the bullet Mustang in the show Room he would love do it for you......

The QuickStop was great; I was able to get my oil change and tire rotation done within the hour. They were upfront and honest with me about an issue, and went out of their way to find the most economical solution for the issue. I truly appreciated that.

Excellent service and follow through. The only issue is getting through to the service department without having to leave a message, but the technicians are excellent and the advisors are courteous and helpful.

Eric Schimdt and Hanna Ceskowski made purchasing my new car very easy with no stress. Very helpful any questions I had they were able to answer. This is my second car I have purchased with Hiller Ford and will continue to go back Everyone at Hiller Ford was happy to help me.

Only good experiences. Service department is top notch. Aaron is the best. Quick Lane is perfect. Always great service.

They did a good job I also like the fact that there were windows and I could watch the gentleman change the oil and rotate the tires

Joel was very helpful. And everyone was very honest vs some places that try and tell you that you need 100 things fixed. I was concerned because my brakes were making noises but they said they didn’t hear anything. But that’s usually what happens. Everyone at hiller always takes care of me. And I enjoy Bringing my car there. I was also given a free car wash at kwik trip which was nice. And the owner is so nice!!

Great work from everyone. All persons I met with were very interested in taking care of my needs. I wouldn’t go anywhere else for service.

Took my car there for an air bag inflator recall, every aspect of that went very well. The multi point inspection was incomplete. I would have like to seen a complete in spec toon as recommended by the manufacturer. This could have easily been a five start rating.

Great experience, had nail in my tire, fixed it for $26.29. No need to buy another tire. Had some coffee and water while waiting. In and out in 40 minutes. Cheap fix and explanation about how it was fixed.

Always a Great experience with Hiller. In and out real Quick with all the details that was done to my Truck. Thank You Again.

I bought my truck here and always service my truck here. The reason I do this is because Hiller Ford is honest and hard working. If you present them with a challenge they will accept and beat everyone of your expectations. I’ve never considered going anywhere else for my service or purchase of Ford vehicles.

My new dream vehicle has some issues, and it could be a a while before it’s right. With that said, I could not be in better hands. I came back to Hiller because of some bad experiences with other brands and the associated service departments. You really don’t appreciate some things until they are gone. The guys at Hiller are great, and I have never been disappointed. I used to be a mechanic, but that makes no difference to them. Everyone I assume would be treated the same. My issue with the car is going to need Ford Engineering to get involved, but I am 100% confidant Hiller will make sure it’s right.

Ive been having some ongoing issues with my 2013 Escape. Rachel had been assisting me with the service I needed. I had become fairly frustrated with the recurring issues of my car and Rachel has always presented herself very professionally and has treated me with the utmost respect. I hope the car problems are gone and that you continue to support such a valuable employee.

The service was quick. I had an oil change and a tire rotation, brake check. They topped of fluids but I was very disappointed that when they rotated the tires they did not check the pressure. All 4 of my tires need air.

The woman at the desk was very friendly. After the car service was performed, she explained everything on the detail sheet to me so that I understood what she meant. Great service. Thank you.

Great communication and efficiency, quickly repaired my vehicle while working with insurance companies and rental car companies to coordinate payment and service. Would HIGHLY recommend Hiller Ford for any and all of your vehicle needs!

The waiting time was less than expected.The service was prompt, friendly, efficient.The waiting area is clean and pleasant to be in.Hiller Ford is outstanding.

So this morning on a Friday I was there at 6:15 was in by 7 Rachel took very good care of me and so did the man changing my oil my filters and rotating the tires my husband passed away a year ago and I really depend on Hiller ford to take care of me and my cars so I am safe the satisfaction is excellent I wouldnt go anywhere else

Great service, quick. Had the work done way before they said they would

Rachel has always been very helpful and professional as has everyone I have dealt with in all my years as a customer. Great experience.

Aaron Turk was my service advisor, and was very attentive to my questions. My vehicle recall was completed earlier than expected.. Aaron also provided me with information concerning the condition of my vehicle tires. Aaron was very professional, I took his business card for future reference.

The whole idea of buying a new truck was so I didn’t have to wrench on them myself. I’m getting older and it’s not as fun as it used to be. Initially I was quite upset with my truck having 4 recalls in 3 months and a lot of play in the steering on bumps. Also was told it would take 4-6 weeks to get the parts to fix it. The guys at hiller were as helpful as possible and were able to find the part and straighten all the recalls out in about a week. The issues at hand were with the product and parts availability, hillers service were fantastic and despite me being so upset, really impressed me with their service and the techs attention to detail. This was the first vehicle I’ve ever purchased new and it was a big gamble for me because I work in the building trades and work is not always guaranteed but my family and I love the truck and I will fight tooth and nail to pay it off. Thank you again for helping me and mine, I’m not the easiest to please and that’s exactly what you’ve done. Only thing I would’ve changed if I could, I shoulda waited a couple months for the 2020 tremor lol

After just purchasing my new vehicle I used my remote start on our 1st cold day. It seemed to smell like something was burning like electrical. I stopped in to set an appt. Was very sad to hear I had to wait almost 2 weeks. However. My salesperson talked with Don the service manager and he called me that day. Car went in, I was given a rental and my car was checked and back to me in 24 hours. Thanks Pam and Don.

Service tech, Darrell, did a fantastic and thorough job. Thank you for the great service.

They were very polite and were a lot quicker than they said theyd be.

Came into dealership with no appointment because I accidentally broke off my running board end cap.It needed replacement.The advisor that helped me today was awesome!!!

Completed service ahead of schedule, called promptly when finished. Professional from A to Z. Recommend Hiller Ford for service.

It was a quick transaction. They were able to take care of the oil change in a timely manner. It was somewhat of an inconvenience having to go next door for the car wash, though.

Jacob was great! He did the best to get me the vehicle I wanted and could afford!

The staff is always respectful, and professional. They do a good job. I take all my vehicles there oh, they are all Fords

The Quick Lane is always fast and the staff personable and courteous. Would recommend for any service they offer!

Every time I have been to Hiller Ford they have been wonderful!! I love their quick service for oil changes!! It’s very convenient!!

Great service. The nicest people!

Very friendly, knowledgeable, and kept me informed on what was being done on my car.

Had an appointment to come in to get my car inspected for a warranty left out with a list of things that they said added up to 3000 Worth of work needed before i can get the warranty.. Now i thought it was kind of odd they added stuff like door panel and other stuff that’s not under the hood.. So i talked to a few mechanics & even had them look over my car to see if i needed everything done the dealership wrote down & of course i was told i need an serpentine belt which the other 2 mechanics said it was brand new 🤔 my driver side door opens & close just fine.. long story short i failed the inspection.. but i gave them to stars because Hannah in the finance department is a sweet heart.. The employees don’t speak they walk right pass you.. They don’t offer you water you just have to figure out where the help yourself fridge at.. They do have WiFi though 🤷🏽‍♀️

Service is good. Previous oil change I was told was included in my lease. This time they said my account was red flagged and oil changes are NOT included. With this being the 3rd leased vehicle from Hiller due to my 2 focuses before this were returned with the bad transmission issues. The least Hiller could do is include the oil changes.

Been using the service department and body shop for over 10 years. Have always been a positive experience. Need in the body shop is grest.

Never am I or my wife buying another Ford vehicle! We own a 2012 Ford Focus with the DPS6 automatic transmission.

Charged $210 to replace a $3.75 part in the door !Charged $15.62 for shop supplies. I didnt know that I had to buy the tools for the repairs.Did I get charged labor to check my transmission?I didnt ask for any additional work on my car.Dont think I will be coming back or recommending Hiller Ford to anyone.Thank You

Hiller is Always a great choice. Whether it be for service or a simple oil change, this is the only place I will bring my car.

The staff at Hiller Ford is great! They ran on schedule, were courteous and I can always trust the service they provide!

Ive had a very good experience dealing with Hiller Ford all these years August 1st today I had very good service they even repaired something that I didnt have an appointment for thank you

Extremely satisfied with the service Dept!!They did an excellent job on the work I asked to be performed. Thanks to service expiditer Dave for all his help!!! Ahead of schedule and inside estimate of cost!!