I brought my truck in thinking I had an ignition problem. They recommended that I get the key replaced before I did anything else. I followed their advice and with my new key, the truck started just fine.I appreciate their honesty, integrity and customer service. They have always done great work for me at a reasonable price. I just wish every business operated like they do. I will continue to do business with them and recommend them to anyone that can use their services.People are quick to complain about poor service but slow to compliment good. This company has high standards and great customer service.

My daughter takes her car to Heaven Sent for quite a while now, I finely used them for front and back brakes, oil change and a few other minor items.. they did a great job, they were pleasant, on time and very reasonable on their price. I am very happy and will be going back in the future!Paul in Franklin, TN.

My Son took his car to Heaven Sent for first time.They did a great job, they were pleasant, on time and very reasonable on their price. He was very happy and will be going back in the future!Concern Mother from Texas!

5/5 every time I have to get something fixed on the old car. No one loves going to get things fixed but Heaven Sent is the best in the area. They came recommended to me and I have recommended them since my first experience. Highly recommend.

Place is awesome. Hard to find trust worthy mechanics, these guys definitely have it together. Highly recommended!!

Very friendly team members and great service! Communication was excellent, and they made the experience very pleasant. Heaven Sent is how auto repair should be!

Probably a good place for tires and oil changes...Since they have a fish and a cross on their logo,Ill just leave it at that.

Have brought multiple vehicles to Heavensent over many years for many issues and they are always honest and do great work. Have several examples of other repair shops where I brought a vehicle in for tire repair or to dealer etc where I was told that I needed something expensive and Heavensent either showed me why I didnt need it or saved me some money on the repair.

From the time I pulled up n walked in I was greeted with a smile n asked how can we help you by first the mechanics outside and then the front desk clerks ... The person I was looking for Mr Brian was already waiting on me n with no wait he took my keys n went to work came back within 45min to an hour told me everything that was wrong with my car n broke everything down to my understanding plus the price to fix it n how long it would take to complete everything Heavensent Automotive stands up to its name n I thank my wonderful brother in Christ Mr Marc Stroman for recommending me here bc theyre the best Ive come across for my Car Service

Owner is friendly and honest. They do great work.

Have always had a positive experience with Heaven Sent. Staff are professional and never feel pressured like I have at dealerships. I highly recommend Heaven Sent.

Amazing service will be working with them again.

Very good service center for all repairs and maintenance.

I really appreciate these guys even though i did not get anything fixed. They were really honest to not say something was broken and charge me unnecessarily.

Integrity, Knowledge, Value. I had taken my car to the dealer, who diagnosed a heater core assembly replacement at a price of $2400. I then went to Heaven Sent for the first time. They quoted a price of $1200. After running tests, they instead replaced the thermostat for just over $300. Heat works fine. Moving my business for my 3 cars to Heaven Sent.

Heaven Sent has exceptional customer service. That was my first indication that this would be a great experience. Usually good mechanics can afford to be a little gruff, and bad mechanics dont put in the effort. These folks have the attention to detail and excellence such that even the scheduling of the appointment was completely painless.They had my truck evaluated within a couple hours, and fixed the engine before end of business day. Previously with other mechanics I have waited several days for the type of work I needed done.These folks live up to their name, and Ill be coming to them in the future

Excellent and friendly service. I had an issue with my dome lights flashing after having my tires and sensors replaced at a different shop that they were unable to remedy. I went to a few different places and kept getting told that I would have to take it to the dealer to get this issue resolved. So I started looking online and once I called Heaven Sent and talked to Bree they said they would take a look. I went in for my appointment and Nikki at the front desk was extremely honest and helpful. They were able to fix the dome lights and also changed my oil expediently and at a great price. Staff is very up front and knowledgeable. I would definitely recommend Heaven Sent Automotive and will be back for my next oil change and vehicle repairs.

We are soooo glad to have found this shop. After spending several thousand dollars at Wursters we started to smell something fishy when the last time we went there they wanted 10k in repairs, including a MAJOR OIL LEAK (written in caps on estimate) on our Mercedes ML63. They offered to buy it if we didn’t want to spend that amount. I’d seen another reviewer say this happened to him so we decided to get a second opinion from Heaven Sent. They were phenomenal. After doing a good clean up the on the whole engine compartment area and checking everything they didn’t find a single leak. We’ve driven the car thousands of miles since - no issue. We were so impressed with their honesty we decided to have them quote on brakes and a hissing seat hose which Wursters had also quoted. W wanted $350 just to “take the seat apart and figure out the the problem source” and also wanted nearly 3k for brakes. Heaven sent came in over a grand less for all of it with OEM parts (aftermarket brakes are not made for this vehicle). I have posted this on nextdoor highly recommending them but they definitely need for people to know how good and honest a shop they are. Super impressed we will be using them for all vehicles from here on out.

I took my car in because the brakes were squeaking. They informed me that the squeaking is cosmetic and the brakes are still at 50%. They could have done the work and billed me and I would have no idea. It’s amazing to have such an honest business that I know I can trust to do the right thing. I am a customer for life.

Heaven Sent came highly recommended by friends, and I’m so glad I went with them. My car is running great and they didn’t try to oversell me on anything. Honest folks, thanks for the service - I’ll be back!

I walked in for an issue with dashboard warning lights and they took care of the issue that morning. I had brought jeep to dealer prior week for a separate issue and felt i got up charged(no surprise but am new in tow and didn’t know any repair shops) wish i had looked up repair shops on Yelp or another service first. Would’ve definitely gone to Heaven Sent first after seeing all the positive reviews

They were very attentive and clearly worked hard to keep to the promised timeline, including to call me to advise of progress and also a minor change in the quote due to a corrected part needed.

Honest, great work and priced fair. They service all my vehicles and always go a good job.Highly recommended.

They got me in and out quickly since I am still doing social distancing they were very understanding and accommodating.

Jody and his team could not be nicer or more honest. They are the 1st repair place I have ever trusted and I have taken 3 cars there over the past ~8 years (minor to major repairs). They do professional work at a great value. So happy I found Heaven Sent Automotive!

As a woman with little knowledge of auto repair or service needs, I very much appreciate the honesty & integrity Heaven Sent gives to their customers. I took my Subaru in for diagnostics. They DID NOT do work that wasn’t needed (filters, brake fluid, etc.)!!

I’ve only been here twice. I love their customer service, they took the time to let me explain my concerns and they actually care so they can diagnose the issue. They answered a bunch of my questions and were very helpful! In Addition their prices are unbeatable DONT take my word for it! Most shops don’t explain anything to you and just fix stuff without your consent. Heavensent check with me before performing the services. I have nothing but great things to say about them! Good Service let alone good people are hard to find these days! Choose Heaven sent🙏🏻😎

Great people and work! Very convenient.

I have been going to heaven sent for a couple years now and I have never had an issue. I remember, before I heard of heaven sent, going to another mechanic and they told me I needed this expensive repair, so I got a recommendation from a neighbor to go to heaven sent and they told me nothing was wrong with my car. That’s when I knew they weren’t just trying to get my money and have been going there ever since! I am so happy to have a trusted mechanic!!

I am once again thankful for Heaven Sent. I look forward to having my car looked after there.

Performed diagnostic service and correctly replaced a cam actuator at a fair price quickly. They also made maintenance suggestions that would approve the performance of my engine. Friendly, fair and professional

I have taken my 2008 vehicle to Heaven Sent for various matters and have had excellent results each time. Their customer service is very helpful, friendly, and professional. My car goes there with a problem, it comes out fixed :) Everything is patiently explained to me until I fully understand, and they are so very trustworthy! I hesitate to share this - lol - don’t go there because THEY’RE GREAT!!!

The staff is friendly. They did a good job of changing my oil and filter.

Really nice customer service, fair prices and very efficient overall service! Got me in ASAP and also kept me aware of other needed maintenance down the road.

Fixed clutch front to back and was very awesome to us cause day we got car was not ready allowed us to stay and sit free coffee and the woman at front desk Ill say the Steelers fan was great and funny.

Great service, done in a timely manner. Very friendly and professional!

Heard about Heaven Sent Automotive from a customer I delivered to. Gave them a call about the issues I was having with my car. Dropped it off for a day. They called me,kept me updated and informed with whats going on with my car. As well as another problem I was having. Definitely worth taking your car to. They are friendly,down to earth and honest which is hard to find in a mechanic shop. Will be back to have them service my car in the future.

I picked this place because of high ratings and now I know why. Nice professional people and a fair price. “I’ll be back!”

Great people and services

My car had failed the emissions test. They quickly fixed the error and my car is running better than ever!

When I first brought my car in, I was immediately greeted, checked in, and they listened carefully to my concerns about my car. They looked it over and got back to me with my quote shortly, and details of my cars issues. They did not rush me to get the repairs done, and were not pushy at all. He kindly explained to me that my brakes had some life left. I waited another month or so and called for an appointment. They got me in two days later! Dropped my car off in the morning and they had it done by 4. My car rides like a dream now!

After moving here 5 years ago, I had a bit of a struggle finding where to take my cars for service, mostly older, some euro, I certainly didn’t want to use the dealer for older cars out of warranty. Some shops, not Heaven Sent, shy away from the European cars forcing you to go to either the dealer, or one of the European specialty shops that charge like the dealer.After trying several shops in the area, I stumbled into Heaven Sent automotive. Since discovering Heaven Sent a couple of years ago, all my cars have been there some for minor, some for significant repairs.One of the repairs included a complicated diagnosis, including Chuck ordering a part for my car so he could examine the inside of the part (not wanting to break the gasket on my current part) to determine whether or not it would resolve the issue... A few days later I received the call from Heaven Sent indicating my car was ready, the cost, far less than quoted for the item ordered. Chuck explained that on examination he decided that the ordered part couldn’t be the issue, and this directed his diagnosis to the actual root cause, significantly less costly. I’d say that this above and beyond behavior, acting in my best interests made up my mind to bring all my cars here for all repairs. (I think too many shops would have sold me the expensive part and the cheap one that actually fixed the issue. I have a distinct memory of taking a ford to a ford dealer back in ’94, and “needing” three disparate parts to resolve a recently presented minor issue.)All repairs have been very reasonably priced, and open consultation about what is actually going on, and whether a repair, should, or needs, to be done. Additionally, Chuck is a very straight shooter on what is in his wheelhouse and what is not. I recently brought a car in for a minor leak repair, upon examination he determined I should take it to a transmission specialist and made a recommendation of a local specialist.If it is not completely clear, I highly recommend Heaven Sent, and while their doors are open, I will not go any where else with my small fleet of seven cars.

Local auto parts sent me here. I was greeted promptly by the owner and he worked me in fast. Was very honest and very reasonable with information and pricing. Never knew they were located, but I will definitely go back. Highly recommend this place. Awesome customer service and even better pricing!

I am very pleased with this car repair business. Everyone that I came in contact with was very pleasant and courteous. My car was worked on promptly while I waited in a comfortable waiting area. Fortunately my car required only a minor repair. I am very grateful that they were competent in recognizing that it wasnt a major repair and that they were honest enough to only do what was required and charged accordingly.

Honest Folks. They are always looking out for me

One of the best kept secrets in Franklin. They are brutally honest and will tell you exactly what needs to be done.

A/C service performed. Greeted with friendly, courteous and knowledgeable staff; very fair prices; fast service; did only what was required; job well done. Nice, clean facility. Nice, comfortable waiting area if one has a need to wait there during repair. Will definitely return here for future service on our Buick & Jeep.

These guys are honest and wont rip off like other places. I took my car for changing brake pads as I was told by some other place my car needs to get brakes fixed.I was clearly told by Jody I dont need to get them changed as they are still fine. Thank you for being so honest ❤️.

For those of you looking for a solid, honest, all around vehicle automotive organization go no further. Straight shooters who treat you right, explain everything going on with your vehicle(s), and fixes your vehicle right the first time and let you know future maintenance requirements. 5 Star is all I can give but they have exceeded that for me over the past three years!

While getting my brakes serviced the techs said they found some leaking in my drum brakes. Without me having to ask they brought me to the garage and pointed it out for me to see on my own. Explained in detail what would have to be done and why it would be necessary to get repaired sooner rather than later. Fair and honest pricing. I’ve taken my truck there every time for repairs that I couldn’t do myself and every time the repairs have been taken care of and the work has lasted.

Great service on all points. Very nice people to work with. It was so convenient to have our van worked on according to a schedule. We werent there longer than an hour which was great!

Very prompt service and fair price.

Courteous, easy to work with. Can’t address value as I didn’t comparison shop; was hoping the Costcoauto 15% discount would make it reasonably priced.My ONLY complaint, as a physician that believes the scientists instead of the politicians, is their website says they are using the appropriate COVID-19 precautions. Yet when I entered a very small office with two people, neither was wearing a mask, and made no attempt to don one when they saw me wearing a mask. I feel my courtesy of wearing a mask for them should have been reciprocated. So their claim to be COVID-19 conscious is not accurate.

Nikki checked me in on Friday at 5:15. I got a call on Monday at 8:15 that Nana’s A/C needed a relay and a charge and we were on our way...inexpensively! These guys are honest and we need more places in Franklin like this! Great job guys.

Jodys team always does a great job handling whatever you need. I came in for a battery. They were able to squeeze in such a quick repair without disrupting other customers and get me on my way quickly. Well managed business! The young lady at the front desk will go out of her way to make sure you taken care of know the status of your vehicle.

Courtesy and professionalism from start to finish. I had my front end alignment done quickly and the results were explained to me. They also noticed that my front motor mount needed to be replaced and provided an estimate for that work as well without pressuring me to have it done. I couldnt be happier with the service.

Today I got my oil changed and the car was looked over. I know what I will need to do to keep my car maintained and safe thanks to the people at Heaven Sent. This way I can be prepared to have a repair completed without a surprise. I enjoy this business and recommend my friends.I got my oil changed on 11/7/19. A light was out and the bulb was replaced. I did not know the light was out. I brought my neighbor with me. She made an appointment for Monday after meeting the people at Heaven Sent. She was impressed by the clean waiting room and restroom. Thank you, Heaven Sent.

Always thorough and professional. Great piece of mind to have a trusted mechanic

Friendly & Knowledgeable staff and mechanics. Made an appointment in advance and they provided amazing service. This hidden place is my new go to for all my cars service needs.

My first exposure to Heaven Sent was last week when I got a message that my turn signal light was out. I called HS, was able to come in for service within one hour, was promised 45 minutes for the work. I asked to add an oil change and before I knew it, both were done, and they had quite a few cars in store! I havent seen pricing or service like this from my Chevy dealer in years. Thank you Thank you. And I will be back soon. Another issue arose this weekend.

I won a free oil change from Heaven Sent and was unfamiliar with them. I figured it was reputable because I won the free oil change at a charity event and I’m assuming it was donated (nice gesture). I was blown away for several reasons. The first thing was just how friendly everyone was. Especially the owner. You could tell he took great pride in his work and the reputation of his business. The second thing that got my attention was how quick it was. They told me 30 minutes and took 30 minutes. I’m a big fan of that. The last thing I’d like to mention is the honesty. While I waited I overheard the owner explain to a women what was going on with her car. I don’t know much about cars and neither did this woman but he explained it ten different ways until she understood. Who does that? Heaven Sent Automotive that’s who. I will be going back for sure.

Needed brakes on my car before I went out of town. Found this shop on Yelp and gave them a try. Super happy with the service and the timeliness of everything. I can head out tomorrow without any concern! Thanks for trying things taken care of and working me in. I forgot to check in on Yelp for my 10% discount but feel super comfortable with the service. Great prices and great services. The name is deserved! Blessings & Thanks Heaven Sent.

Came in to get my brakes changed because the price here was much better than another place I was looking at. Turns out my brakes werent really that bad. Instead of replacing them anyways, they asked if I just wanted to replace the front ones (my rotors were pretty warped and my car was vibrating when I braked) and save my money on the back ones. I ended up saving like $600 by coming here over the other place. I just liked that they didnt try to rip me off, will be coming back!

My family and myself are new to the Franklin area. We moved here a little over a year ago and the first thing I had to do was get my truck fixed when we got here. I found Heaven Sent online and trusted the reviews and asked them to work on my truck. They did an outstanding job providing honest and reliable service. I have used Heaven Sent ever since with mine and my familys vehicles. They recently worked on my suspension and coolant leaks I had. The vehicle has never ran better or had a smoother ride. I highly recommend Heaven Sent. You will not find a better and more professional staff that provides the quality of service they provide. Thank you Heaven Sent.

My 2nd visit to Heaven Sent was the same as the first. Friendly staff, good mechanics and great service. When we moved here we were hoping to find a good neighborhood garage to trust our car to and I think we found it. Thanks for all you do,.

We are very pleased with service from heaven sent. Appointments are easily made within a timely manner, they are always ready for my vehicle at appointment time, they are prompt with service, honest with quotes, and very friendly. We will use Heaven Sent for all of our repairs and maintenance.

Great friendly service. Replaced the passenger-side mirror on my F-150. Seems I didn’t see my garage door frame that has been there for years. Tom

This was my third visit to Heaven Sent Automotive in three months with three different vehicles. On each occasion I was impressed with their courtesy, knowledge, efficiency and fairness. Heaven Sent is my go-to place for any car repairs and service. Thank you for being an oasis in the automotive repair business! Steve Green

I needed quick service as I was traveling from out of state. I was given quick attention to balancing the tires and the price was fair. I highly recommend Heaven Sent as they were quick, honest, fair and I was very satisfied with the experience! Thank You, Heaven Sent Automotive!Mike C./Wisconsin

Great customer service, integrity and reasonable prices. If theres a repair issue or a customer service issue, the Heaven Sent Automotive team will quickly reach out to resolve the problem. You can rely on Heaven Sent Automotive for your vehicle repair needs.

We just had our whole back brake system fixed. The employees here were such a great group of people to work with! The prices are completely affordable! They do NOT price gouge like other mechanics! We will definitely be back! My husband and I would like to thank Heaven Sent Automotive for helping to keep our family safe! You truly are...Heaven Sent!!!!

Traveled through for business from Atlanta and my 4runner developed a bad alternator, which was due in time anyways. I needed it fixed fast same day I found the issue before a long drive back. Heaven Sent staff was generous and welcomed my business and had the car ready within 3hrs at a great price for the type of job. Alternators and labor are not cheap. The car drove back with new life and handled great. Definately recommend this business to anyone for auto services. Thank you team!

The receptionist was knowledgeable and cheery! The work was done efficiently and promptly. The pricing for an oil change was fair. I know that if Costco recommends them as their preferred vendor - it is fine!

Air pressure in my passenger front tire was low. I went in to have it looked at with no appointment. I got there 15 minutes before they opened. Kyla & Chuck were amazing. They took the nail out of my tire, charged me only $20, and I was out of there in less than 30 minutes. Tremendous integrity at Heaven Sent. When they couldve made me wait hours, and try to sell me new tires, they were prompt and honest. Thanks yall! We will be back!

Absolutely the nicest and easiest shop I have ever worked with. Dont have to worry about anything. They get it done efficiently and fairly. Wish I had known about them years ago.

Ive been using Heaven Sent for several years now for our three cars. They always been able to turn around whichever car needs work within a day which is really unusual based on my previous experiences! The owner and receptionist are great to work with--Im sure the other people are as well--I just havent met them!Last summer, Heaven Sent worked with me to get an engine replaced in our 1998 Toyota Rav4 (which my daughter burned up because of not checking the oil). I was able to order the engine from Japan and have it shipped to Heaven Sent, and they installed it. The first engine sent was the wrong type, so they pretty much had to install two engines. The owner was helpful throughout the process and the price to install the engine was very fair.Ive recommended several people and will continue to do so.

This is an excellent company. You will not find a better business organization and responsible corporate citizen. They are totally trustworthy. I highly recommend!

Given our cars mileage, we thought the brakes needed to be replaced, since the maintenance schedule stated it that way - but Heaven Sent let us know that our brakes were still in good shape. We VERY MUCH appreciated their honesty - we will put our trust in them for all of our cars!

I recently used Heaven Sent Automotive to check out a 2009 Volvo XC90 that my daughter purchased for herself as her first car. We found it for her on a local lot and at a great price. There was an urgency to confirm the sale, but I didnt want to commit to the sale without first having an independent mechanic take a look at the vehicle.With a very last minute phone call and squeezing in an appointment at the end of the day, the folks at Heaven Sent were able to give the vehicle a good quality control check and provided to me a list of their findings and suggestions.When I came in to pick up the vehicle and spoke with them personally, they were very willing to not rush me out the door at the end of their day, but took the time to go over what they found and highlight to me what concerns could have been major and what items are more general maintenance needs, but not pressing from a reliability or safety issue.Their work, attention to detail, customer service and communication were most appreciated.

Heaven Sent Automotive was great. We are traveling from Michigan and almost lost a tire on the highway. Fortunately we were close and they got us in and out in no time! Awesome customer service and probably saved a couple lives. Thank you very much for your awesome service!!!

They worked me in same day, honored my referral with a coupon, performed fast and thorough service, and gave laid back, informed, and helpful advise for my questions. Plus kind service, they were reasonable on my wallet. Ill be back.

My car repair was completed on time and at a very reasonable price. The staff was friendly and contacted me about any additional repairs before they did them. I recommend them without reservation!

These guys are great. I have had my truck serviced here many times. My first time coming to the shop, I had a small leak in my transmission. They called me back to let me know it was just an o-ring that needed to be replaced and charged me very little. I knew at that time I could trust these guys because they could have told me anything on the transmission and I wouldnt have known any different. After moving away from Franklin on the other side of Nashville, I still continued to take my vehicle there because of the great service and piece of mind of having a reliable mechanic.

These guys have helped us with several cars, but I’m especially grateful that they’ve kept our old car running well for several years now. We’re at 233,663 miles and Heaven Sent has helped us with everything from oil leaks to a trunk full of water. My husband usually makes an appointment but I’ve also popped in with questions and the guys always go above and beyond to give excellent customer service.

Mid TN people, this is where you want to go for oil changes and repairs. $29 (including tax) for an oil change. Very nice people as well. Very honest. Best prices I could find for new tires as well. - Anywhere else I have ever taken my car, Ive dreaded the call with the amount that would be do. Im at total ease when leaving my car with Heaven Sent Automotive. I know I will get what I need at a fair price. I will never take my car anywhere else. **Years later, and still equally impressed. This is the only place I will ever take a vehicle.

Heaven Sent has always been fair, timely and honest with a car repairs. We highly recommend them! Thanks Jody and crew! :)

This place is great. Better than fair prices, all the technicians are ase-certified and, at least one of them is a sexy beast. So Ive been told. If you are looking for a honest and fair auto technician stop in or schedule an oil change and see the hometown charm and attitude for yourself. Also check out their Facebook page.

Extremely honest, Ive been dealing with heaven sent for about two years now and I could not be happier! I went to ford and they refused to fix my car under warranty because they told me I had a brake issue. However heaven sent confirmed my suspicions when they told me it was faulty rear hub assemblies. Guess who has two thumbs and had ford fix their mistake this guy.

No one likes car problems, but these guys have done a great job repairing all of my vehicles. Friendly. Fast. Good communication. And I feel like they are shooting me straight every time.Thanks Heaven Sent Automotive.

My wife and I have lived in the middle Tennessee area for over a decade. And weve always had issues finding a car mechanic we can trust. So when a friend recommended Heaven Sent Automotive to us a couple of years ago, it was like a breath of fresh air.Jody and his entire team are incredible. They are honest and trustworthy in an industry that historically has gotten a bad reputation. And the work they do is every bit as good (if not better) than the dealer....and at a fraction of the cost!Because of their expertise and knowledge, my wifes 1999 Honda Civic is running perfectly to this day. And this week, when I started having brake issues on my Nissan Sentra, I took it in right away, where they examined it within 30 minutes and personally walked me through the needed repairs and costs so that Id know what to expect.So, needless to say we are big fans of all the folks at Heaven Sent Automotive. They do excellent work, and are just all around great people. Id highly recommend them.

Great service. They kept me updated on the progress of my repairs and checked with me before doing anything new that they found wrong with my car. Very reasonable on price of the repairs. Overall I am a new happy customer.

This is the second vehicle I have taken to Heaven Sent Automotive. The people are informative and friendly. I trust their assessments and believe they are honest. It is a service like this that deserves repeat business.

Always a great experience! No one really ever wants to spend money on their vehicle, but at least you know that at Heaven Sent they will be honest about the need and you wont ever feel like they are ripping you off with ridiculous pricing.

Staff is friendly and prices are very fair. Always feel treated well and my cars are serviced quickly. Definitely recommend.

Weve been taking our cars to Jodys for years. The team headed by Chuck and Jody are TOP NOTCH! Good work at a fair price. Dan and Sandy Cole. Franklin.

I came in their with a starter problem which i thank them for fixing. The car Smells like someone smoked in it with the windows closed, and my car is a non smoking car. I have never had my car smell this bad of smoke in my life. If you guys are going to smoke a at least dont stink up other peoples cars that is just so disrespectful. Today in the morning i turned on my car and its making a howling noise..... which it never made before. Fixing a starter should not have caused any other problems to the vehicle..... I also took a look at my anti freeze and its below minimum. If they took out a hose that leaked out antifreeze, why not replace it after you are done fixing the vehicle...... the fix was really expensive but i feel like it was done so carelessly. Aside from it getting fix, with all these other problems i will not be coming back here and will recommend friends and family not to come here as well.

First visit. I found the store through the Costco auto program (you get 15% off) and yelp reviews. Went for alignment service. Wait time was reasonable, the car drives noticeably better after alignment and they gave an exact analysis of the angles. They gave an honest opinion about the general condition from the courtesy check, and checked particular details without any extra charge.

I took my 96 4runner in to get a coolant leak looked at and they were able to tell me what needed to be done. They took apart the upper part of my engine and replaced some gaskets and hoses. They also replaced some spark plugs, wires, timing belt, water pump and a few other parts. They had my truck for 2 and a half days, constantly updating me on what was going on or what they had found. Everyone there is very nice and informative. I will be using them in the future! Thanks to HSA for getting my truck serviced and running like new!

I had an unpleasant experience with Heaven Sent. The staff was courteous but they misdiagnosed the issue and ended up charging me for their error without fixing the problem. Being that Heaven Sent are the Pros here for repairs I would think they would have been more thoughtful and insightful to not attempt repair if they thought they werent going to be able to fix the problem instead of sticking me with the bill for their guesswork. This error was unfortunate but the part Im more upset about is their staff was sick with a cold, the front guy was coughing profusely and mentioned multiple times how a cold is going around their entire crew. I spent a few hours in the waiting room only to leave with a bill for an unfixed problem and a cold for the week feeling crummy. I really wanted to like this place but I dont think they should have their staff working if they are coughing with colds, that is not the best way to treat customers.

Jody Downe, Sydney and the staff do such a great job of pricing, servicing and caring for our vehicles and our familys safety!! They are really affordable, consultative and kind. They inspect your vehicle and give you a schedule of work to be done over the next year at a price that is budget friendly and extremely fair. No pressure to do it all at one time! What a blessing to work with someone who believes in doing it the right way!I would highly recommend their service to anyone who is looking for a local partner to care for their family vehicles!! Thanks Jody for doing it the right way!!!