Started with search for specific model - F-150 Powerboost Hybrid, not many out there - Franklin Ford had a great selection. Great sales person - Ron, very knowledgeable on the truck and super easy to work with. Really helpful on everything needed to get the deal done. Would definitely go back.

My experience with Franklin Ford was a low pressure, relaxed and friendly discussion in which I was able to get to a deal that worked for me for a Ford Ranger Lariat that was exactly the vehicle that met my search criteria. Everyone including the salesman that worked with me, the finance manager, the sales manager, and the salesman who swapped my plates when I picked up the truck, were all a pleasure to engage with. I have seldom found buying a vehicle to be so pleasant. Thank you. I’m a happy customer and I’m enjoying my new truck!

Brian Mulvaney is the best! Greg, George, and the whole team is as well. I was always treated with respect, courtesy & kindness. Whole process was much easier & faster than I expected, which was a pleasant surprise. I 110% give Franklin Ford the best review possible. It was worth the ride from my house. And I just LOVE my new Maverick!

One of the best experiences to date for purchasing a vehicle! Met with Sergey and took the vehicle for a test drive with him. The price was where it needed to be Carfax value was marked as Great value. During the test drive I noticed a few issues and called them out while putting a deposit on it. All my issues were corrected, even the factory recall, new brakes (drums/pads) and the car was ready for pickup! The overall process from dealing with the finance guy through to sales....the smaller dealer knows customer satisfaction is key to repeat business!!! Wish they sold other brands ...:-) but all in all, from the GM (Bob), finance to sales....spot on! Thank you for a smooth and painless transaction!! Very sincere and genuine!!

I brought my car in for an oil change and tire rotation. They were punctual, courteous, and serviced my car in a timely manner. Im always very pleased with Franklin Ford.

My service advisor Ken Farley was great, he made the entire process from beginning to end, easy and professional!! He communicated with me, helped explain the issue and got it fixed right the first time. I highly recommend servicing your vehicle with Franklin Ford!!

Very nice people and I got a sweet deal. My sales guy Ron is great, ask for him. This is my 3rd time buying here and Im sure Ill be back again.

Had my car towed there over a week ago. Still no info on the problem. Called service dept several times. No answers.

I was not happy at all. A warranty company that was promoted by Franklin Ford was a horror show. I had to go through 6 days of trouble. Inspectors not showing up when they were suppose too.I scheduled the brake job on Thursday September 9th for the warranty repair. The service guy said they will be there. They were not. They showed up on Monday September 13. The dealership was not able to work on the vehicle until Tuesday September 14.I picked up the vehicle and they brakes were terrible. The pedal went to the floor and when i looked in the reservoir for the brake fluid, it was low. They informed me that they took it for a drive. If they did then they should have noticed it. I then had to leave the car for another night so that it can be repaired correctly, according to the dealership.I picked up the vehicle on Wednesday September 15. I received a call at 10 am informing me that my vehicle is ready.The manager, service person continued to apologize and was putting the blame on the warranty company for the delay.I get it but they promoted the warranty product. Oh and by the way, the warranty for having the rear brakes repaired cost me over $500.I also found items on the print out that I was told was either covered or was going to be no charge. I was charged for the rental and I was charged for an oil change that I was told was free. That was done on September 2. The total cost for this ordeal was over $1000 and again I was charged over $500 for this service.I was given a free works program for my vehicle on my next service of the vehicle from the fixed operations manger. of course thats if I go back

This was my first service appointment at Franklin Ford. It was an oil change for a new F150. When I got there, I also asked about a problem I had noticed with one of the exterior mirrors. They said they would look at it. The waiting area was clean and comfortable. There is coffee, water, and a vending machine. Bathrooms are available. The service appointment only took about 40 minutes. The service technician had contacted Ford about my exterior mirror problem, and the company is replacing the mirror for free. The cost of the oil change was competitive with other car service places, independent and dealerships. Overall, a great experience.

I purchased my convertible Mustang about two months ago here and I have to say it was really a great and warm feeling. So different from other dealerships where I either felt rushed or ignored. The folks at Franklin Ford really took a personal interest in me and took their time to see how they could help me. If anything, I would have to say it was that old-time, personal touch, building relationships-type experience, and not just feeling like a number. Joe Bevilacqua was my salesperson and being so friendly and knowledgeable he was able to easily provide me with what I wanted and made my purchase so seamless and enjoyable. And on top of all that I absolutely love the car I bought!! It is exactly what they said it was, as it was in excellent condition and drives fantastic! Thank you again Joe Bev, Dave the finance mgr and staff in helping me secure this purchase. I look forward to working with you again!

I have been trying to get a hold of this dealership regarding my Bronco reservation. The only time I can get through to anyone is on the website chat and all they do is say the internet sales manager will call you tomorrow. He/she never calls or returns my emails. Going to a new dealer that can communicate better. I guess Franklin ford does not want my money or business.

Tried to assist my Dad with buying a new F250 at Franklin Ford after shopping at a few different Ford dealerships. They had the exact vehicle we wanted on their lot and the other Ford dealerships did not. We test drove the vehicle and got to business on the numbers for the vehicle and our trade value. The Salesman, Brian, was very nice and helpful. Unfortunately, Brian wasnt calling the shots and when the Sales Manager, Ian, got involved this experience went sour really fast. Lies from Ian along with bait and switch tactics are not a very comforting feeling when trying to spend hard earned money. He called the other dealerships liars when we referred to deals we could get elsewhere (we had them in writing). Ian said if we can get a better deal elsewhere that we should call him first because he would buy the vehicle at that price. Lol! He stated he couldnt give us a better price on our trade because he wanted to put my Dad’s vehicle on his lot and he would be unable to provide a new potential buyer long-term financing for a 10 year old vehicle! Why is this our problem? The more Ian talked, the more I knew this deal wasn’t going to happen. Maybe these lame tactics work on some people, however this was extremely obvious to us that Ian belongs in a fly-by-night used car lot. Let me tell you why….We left Franklin ford on a Wednesday and on Thursday we called back the initial Ford dealership who was willing to give us the best vehicle price Franklin Ford had to offer and willing to give us $4500 MORE for the trade!!!!!! Only problem was they didn’t have the vehicle we wanted on their lot and we would have to wait for them to obtain one… This is where it gets good! The dealership we ended up doing business with got the Ford F250 that we test drove at Franklin Ford transferred to their dealership for the vehicle price and trade in value they initially promised to honor us.We SAVED $4500 by doing a little legwork and not falling for the poor sales tactics at FRANKLIN FORD!P.S. Ian asked us to give him one last shot at selling us a vehicle before we made a deal at any other dealership. We were sitting in front of Franklin Ford’s sales team with the F250 truck 50 feet away from us ready to make a deal and they failed to make a deal. Why would we ever call them back?!?!

The experience here was fair at best. After the purchase many issues came up and were of major inconvenience. The first being issues involving rebates, while this issue was more on Ford side directly the dealer offered little support. I wasnt really concerned about the rebeate in the end but more so the dealer not standing by their customers and supporting them. Even the support line for Ford said my chances would have a better outcome if the delaer called on my behalf. The next issue was in the paperwork, they gave me a lower mileage on paperwork than car actually had in it. The other big issue was the detail job they gave me after purchasing. The first detail was more of an express wash at best. There was still dirt in areas that were very noticeable. The most concerning part was a razor blade was also left on the car, luckily I noticed it. I would have hate to have seen the car been sold to a young family and a small child find the blade. The dealer did offer a complimentary redetail after issues were presented to them but was a major inconvenience having to waste gas and a day off to get it done. Even after the second detail there was still dirts in noticeable areas. Overall this was a much worse experience from my previous purchase at a different Ford delaer a few years ago. This dealer seems like more just after the sale and numbers. The only reason I gave them 2 instead of 1 stars is they at least acknowledged these issues when they were brought to their attention. Though they offered little support aside from the redetail. Based off this experience I unfortunately will not be returning customer to this dealer.

Was able to get in right away. No waiting at the service desk Service advisor Mike wrote up the repair ticket and assigned the job to a technician. I sat in a comfortable chair and watched TV in the waiting room until Mike told me the job was done.Great job Mike.Thanks

I would recommend everyone to visit Franklin Ford if they are interested in purchasing a vehicle there was absolutely no pressure from any sales person very knowledgeable on the vehicle I was purchasing and my sales person spent as much time as was needed to make us feel comfortable with the vehicle I was purchasing

Went here with a lincoln I just bought that had blue coolant in it. Ask them to change it to correct coolant for my car. Took work off went there and got it done, afterwards checked it and noticed its light green. Called and asked why it wasnt the specialty dark green and was informed it was discontinued and since it use to have green they chose the light green. Called 6 other ford/lincoln dealers to ask if this was correct and was told DO NOT PUT LIGHT GREEN COOLANT IN THE CAR! and that dark green was discontinued so use the specialty yellow! Called Franklin ford back and they said sorry they screwed up and bring it back and they will do it again. So I take another day off of work go down there wait the 2 hours and finally get my car back. Checked under hood and coolant is exact same light green it was! When I asked why they gave me a BS story how they couldnt get all the green out...yet you had no problem removing all the blue? Anyway they claim they changed it out but everyone else says there is no way. So in the end I bought the proper coolant and did the job myself cause you cant count on the service department at this stealership to actually do the job. Ill even attach a picture of the yellow coolant they replaced it with and anyone who isnt color blind can clearly see the green! Anyone thinking of getting service here please save yourself alot of potential trouble and go somewhere else. Im out 200+ and what comes out to be a full day of work

Excellent service from Dave my salesman. David the Finance manager was awesome to work with, and George the Sales manager made the purchasing decision super easy. All in all it was one of the best purchasing experiences I’ve had in a long time. Every promise they made me they kept or exceeded. From someone who owns multiple cars and only keeps them for a few years, I look forward to going back to Franklin Ford again.

A+ experience, start to finish. Our salesman Sergey was super friendly, helpful, and accommodating. Ian the manager was great, very personable and helped get our deal done. The whole staff was awesome. Highly recommend this dealership!!Thank you all, couldn’t be happier!

Ken Farley was always in communication with me as far as setting up my appointment and getting me a loaner car. Truck was fixed up super quickly. Very Satisfied

Top notch service through the entire buying process. I’ve gone to Franklin Ford for both personal and commercial needs and have been very impressed. Sergey has been an incredible partner for every new vehicle purchase.

Dave Raspallo and Dave Sotherland were very helpful with my purchase of my 2018 F-150. I came from out of state to purchase it. They had it ready to go for a test drive and were very knowledgeable about its features. The buying process was smooth. Several day later they had it registered in my state and drove it to my house. I would recommend Franklin Ford.

Couldnt have been more horrible.After the chip in my key broke, I was unable to drive my car. I was able to get a ride to them and got new keys, I had to buy 2 keys from them and a locksmith needed to program them for my car.Ok, fine.The keys I bought wouldnt work when the locksmith came. One couldnt open my door, and couldnt fit into the ignition. The other just couldnt fit into the ignition properly. The original key was in such bad shape that the locksmith didnt think it was for my car. He had to fix them before he programed them.When I was unable to get into my car, I called Ford. They refused to help or offered any ideas of what I could do.They overcharged me for faulty keys that the locksmith had to fix. And they refused to return my money and refused to pay back what the locksmith charged for fixing them. Then they threatened to throw away my keys when I explained the problem.

Old School dealership in the best sense. Salesmen who have been there for years and know what they are doing and they know about the product. Ordered a truck and they were straightforward with the negotiations and in delivering the truck as soon as it arrived.

I really love the service at Franklin Ford, always courteous and have done fine work over the 4 years I have owned my Explorer. Please keep up the excellent service.Tom

Had the airbags replaced on my 2006 Mustang GT. Called and Mike answered the phone and took care of me. Drop off and pick up, flawless. Walked in to pick up my car and the person behind the counter immediately asked me what what he could do for me. I told him and he said hold on Ill be right back with your car thats the kind of service I want and expect. Ive been to 2 dealerships in my life. One was Honda and they were atrocious! If you need work on your Ford, then by all means head to Franklin Ford. You wont regret it 🚘👍

Great Place, as always Fast & Friendly Service !! :)

We have been buying cars here for about 20 years. It is always a great experience and we wouldnt think of going elsewhere! Everyone is helpful and friendly!

Great customer service. Professional and courteous. Quality work.

I really love going to Franklin Ford. I had my vehicle serviced today and my service advisor was Ken Farley. Very nice person, honest, helpful, and professional. I had recently been there when I had a flat tire and Mike in service was wonderful, too. Everyone there is great!

I had a terrific experience with Franklin Ford. My salesman Joe Bevilacqua was not only helpful but enthusiastic. He answered all my questions no upselling just a straightforward approach. He helped me to get all my needed paperwork and walked me through the steps. I was impressed and appreciated his hard work and diligence. The day I picked up my new Bronco Sport it was topped of with gas and he was detailing it himself in 90 degree humid weather. He then took the time to help me download the ford pass onto my phone and then walked me through all the tech options on my vehicle. I was thankful for this since Im not a tech guy. He told me to call him anytime with any further question which assuredly I will have. My last two cars were from another car maker and dealer. I had the same salesman for both purchases and he was nice enough but other than setting up my phone on my first car he really just wanted me out the door to get onto his next customer. Joe was never rushed and incredibly helpful. Dave helped me get my paperwork done and since I was under a time constraint he made every effort to get me out as quickly as possible. He gave me a great deal on an extended warranty. I didnt have the feeling of hard upselling that I have had at other dealerships in the past. 5 Stars arent enough it was a 10 of out 10 for me. Everyone at the dealership was friendly and I never felt rushed up pushed to sign write away. Thanks to everyone at Franklin Ford especially Joe and Dave.

Special Ordered a 2021 F250 on January 22. Staff was very helpful and placed my order. Vehicle arrived at Franklin Ford March 19. It was exactly what I ordered.Great job !

Been a happy customer of Franklin Ford for years now. Last two Explorers purchased there. My water pump on my 2016 Ford Explorer broke. Part was $650. The labor was $2000. That is either a ridiculous design flaw or overpriced labor. Emailed the GM to discuss never got a reply. Unfortunately need to start thinking elsewhere for my next car.

I highly recommend Franklin Ford if you are looking to purchase a vehicle. I recently purchased a new Ford Edge and was totally satisfied with the whole buying experience. Ron in sales was totally professional and a pleasure to do business with.

Recently, my wife and I purchased a new 2021 F250. As everyone one thats purchased a new car knows that it can be stressful.Our salesman,Sergio was a rock star. He made the whole experience stress free! He answered all of questions(especially my wifes) and he thoroughly explained the features of my new truck and encouraged me to come back if I had any questions or concerns whatsoever.But heres the best part, I had written of getting the f250 because we just werent finding what we were looking for, but he worked behind the scenes, digging around and he found it, have us a call and the rest is history! Loving the truck and would strongly recommend Sergi and Franklin Ford to anyone looking to buy a new car/truck!Thx again

Had my second oil change on my Ford Fushion today, it went smoothly and didnt take too long. Great customer service.

Great service, I worked with Ken and he was very friendly and genuinely concerned and helpful in following through to insure that the problem with my Ford 150 was taken care of. I had no problem arranging an appointment and the work was done in reasonable time.

The service was just awful!!! one excuse after another as to why they hadnt started the work on my truck- after two months of waiting I was forced to have my truck towed to another dealer to be repaired.

My wife and I bought our new vehicle here in October - an upgrade from my 2013 Fiesta to a 2017 Explorer. We worked with Eric Langmead on the sale, and he was fantastic. We really appreciated the time he took with us to go over all details of the vehicles we liked, and didnt bother us with other vehicles he knew we had no interest in. Friendly and professional service. Everyone we had dealt with was great. Highly recommended!

The employees are nice my appointment (oil change) was at 8:00am I got there 5 or 10 minutes before It took about an hour (truck) the waiting room was nice and clean

Friendly helpful staff, clean comfortable. Have you in and out, and on your wayNever a hassle!

From the time I walked in the door I was treated with courtesy and my time was not wasted with the standard tricks of other car dealers. The staff was great to deal with and I bought the Ford Edge I was looking for, it was in stock and got a great deal. Ive been around the block a few times and this was the best car buying experience I have had. Thank you Bob, Eric, and George youre good people. Give Franklin Ford a try on your next purchase.

Great customer service and have always had a great service experience... Would highly recommend Franklin Ford.

WONDERFUL EXPERIENCE!👍🏻😀😀Very personable - felt no pressure-We drove up there on a Saturday late afternoon to view a very reasonably priced car they had advertised -They worked with us right through their dinner- we came away feeling very good about the car we bought.- They even registered our car at the DMV and delivered the car right to our door! Amazing ! Ron Sitcawich was our sales-consultant -he was absolutely amazing- he actually worked with us through his dinner! ! We are so pleased with our experience with Franklin- we definitely highly recommend them to any who ask - and definitely will look to them first for the next car we buy! Thanks,Ron!

Tried to make a call for service and was hung up on three times. The customer service rep, Sonya, literally hung up on me three times and clearly didn’t care based on her attitude. Gave up after after her terrible attitude and went to a different Ford dealership. Won’t go back there again.

After attempting to work with several other dealers closer to my home who were not responsive and dishonest about pricing, we found Franklin Ford. The whole experience, from the initial call to working with their sales and financing teams, was exceptional. They were honest, responsive, and very quick to get me the information I needed to lease a new truck.

Great place to purchase a vehicle with no pressure. Ask for Bob or Eric they will take care of you.

I have had many vehicles repaired at Franklin Ford over the past few years. A Great local family owned business. I just wanted to say that Dave and Carol in the service department are always helpful and willing to go that extra mile. They have both impressed me with their quality service, communication, and fast-tracking the vehicles I have brought to them for repairs. Keep up the good work guys, thanks!!!

Great service reps. Understands what you want and makes sure everything is done.

Went to get oil change in my F150 and the service guy comes out and said that they Broke my hood latch and I had to pay for it $156 plus labor I will never come back to Franklin Ford again the service is the worst from the management down to some of there employeesSad that people cant own up to there own mistakes.

Fanklin Ford was the best car buying experience I have ever had. Sergey Fedosov was great. He got me in the right truck for the right price.

AMAZING Customer service!! They went above and beyond to make purchase a great experience!

Excellent team that worked with us to get exactly what we wanted

Easily the best experience I’ve personally had at a dealer. Really important things to mention about my experience. First, I messaged Franklin Ford about a vehicle weeks before I ended up purchasing. Sergey responded and he was the best sales consultant I’ve worked with. Now, I mention this because other dealers I messaged responded through an “internet sales manager” who will ultimately get you into the dealership and hand you off to another sales person. At Franklin, Sergey responded, and we worked together through the whole process. I loved this. I had transparency from the very beginning, and Sergey actually cared about what I was looking for. I can guarantee that you will not get that same level of attention through an internet sales manager. The message from an internet sales manager will say “we have the car, when can you come in?”. That’s about as much interaction you will have with them. Not at Franklin.Along with that, Sergey had interest in the cars, he knew the packages/options, and was a good guy to talk about cars with. The team all together was very cohesive and they were aware of what I was looking to accomplish. This only scratches the surface. I could write all day about the things I loved about working with them. Just know, Sergey is a straight shooter, and I couldn’t imagine working with anyone else when buying a vehicle.Long story short: If you’re looking at Ford, you need to go to Franklin Ford.

Terrible experience at this dealership. They had the car I wanted at the price I wanted and it happened to be CPO, so I purchased it. I told them 3 times to only run my credit once, they ran it multiple times anyway.At the time of the purchase I had a baby on the way and needed a reliable car. 30 days after I was stranded 100 miles away at 4am when the car was over heating. Service dept said the hose had a slow leak that had been an issue since before I purchased the vehicle.5 months after the purchase and the car is making an awful noise. Need to get the fly wheel replaced, I am now out of a car for the next couple of days. I am now stranded for multiple days with no vehicle and a new born at home. I wouldnt recommend getting a car from this place if they were giving them away for free.I will say that the Service department is the only redeeming quality of this place.

Just terrible customer service. Bought a truck in the summer which had a 1000.00 rebate for a plow. I put new plow on in December. Sent the invoice for the install to Ford and said they need more paperwork. The invoice had the install date and vin for the truck. 2 Months of waiting and I finally had to send them a picture to prove that I put a plow on. What a joke.

These guys really want to work! We called so many fords trying to find two trucks for my brother and I but no one was respondinGeorge and David are fast, it’s quick communication and they really helped us with the deal. Great dealer and I know we are staying local for the next one.

George Carr & Brian Mulvaney did an excellent job with helping me purchase a new Ford Fusion. Please consider Franklin Ford the next time you are looking to buy a car.

Good staff and good deals. Unfortunately during peak sales they are not equipped to handle it. I waited 4 hours and there was only 2 other people in front of me. Other than that they are very fair and wont pester you to buy something.

Bought a new car here in 2012. It was a pretty good experience, nice people to deal with. Had to make an appointment recently for a recall repair. Could not get through to Service on the phone, but I easily made an appointment online. The repair was done within the time stated. Entire facility is clean and neat. I will return when its time to buy another car.

The knowledge base, professionalism and courteousness of the staff made me feel I was part of a team and not simply a customer.

Outrageous labor rate. Initially led me to believe repair would be covered by extended warranty then hit me with a bill for over $650 for a coolant hose and connector, claiming the job took over 3 hrs at over $140/hr. Total BS. Will never come here again.

I bought my 2nd vehicle in a month from Franklin Ford for my company fleet. Brian Mulvaney did an excellent job helping through the process. Please ask for Brian if you are in the market for a new car!

Went to Franklin Ford to look for a truck. Was greeted by Sergey Fedosov in the lot and he took my wife and I for the tour. He narrowed our search down to our price range and had several on the lot to choose from. We took a test drive and I was sold. After we purchased the f250, Sergey walked me through all the electronics and options. He was very knowledgeable in all aspects of the vehicle and was very patient and clear on what to do. He had me sit in the driver seat and he instructed me on the iPhone integration and user options available to me.It was a chance drive by with just the goal of looking. We love the truck and are going to haul our camper around this summer with it!All of the staff at Franklin Ford were friendly and helpful!Thank you Sergey for a smooth transition into a new truck!Dan

I feel like they always take good care of my car at this location, which is probably why its still running so well despite the high mileage. Mike also noticed Id be waiting for the car (wasnt able to get a ride to work) and made an effort to get it back to me as quick as possible so I could still make it into work the second half of the day. Its just great customer service!

When I purchased my new ford, the experience was exceptional. The advertised price they quoted was much better than other dealers I went to that I needed to haggle with, and I got a much nicer truck too. I would highly recommend shopping at Franklin Ford. Also, the service department is always friendly.

They were great to work with. I would tell everyone to go here to buy a new car or truck

I purchased a new Titanium Edge from here a couple of months ago.My salesman was Sergae Fedosov he has been fantastic. He was very knowledgeable about the vehicle and is always there to answer my questions. He has made my experience with Franklin Ford’s positive one.My son posted what I was looking for in a vehicle to all area dealers and the next morning Sergae sent him a message that he had my car and we should come see it. It was exactly what I wanted. I would highly recommend Sergae and Franklin Ford. My son is happy because he knows his mother is in good hands.

Brought my 2015 F150 in for a recall. The service reps couldn’t be nice. Even reached out with a brake problem bring it to my attention. So within 2 hrs I had my truck back. Thank you Franklin Ford

My boyfriend brought his 2018 Mustang there because it had transmission issues, they told him the car would be serviced & a week goes by & they’ve done nothing to it & also everytime my boyfriend tried calling to see what was up with the car they always gave him the run around never once got a call back when they said they would 3 times! Horrible service. All we got was just a run around & no legit answer. The car was there for 3 weeks & they did absolutely nothing but give us the run around.

Always friendly staff and the service is top notch. Been a customer for many years now and the operation has never let me down.

Ron was attentive, professional and addressed our needs in a vehicle. A very easy process.I highly recommend Franklin Ford when purchasing a new or used vehicle.

Bought a used car, very good sales person answered all my questions honest and was very patient explaing all the things that modern cars have. Paperwork was done fast, I could pickup my car ready with everything done the next day. Would totally recommend this dealership.

I decline to offer criticism, I will discuss my issues with the service manager, privately! No big thing

Avoid the service department. My husbands truck needed a new power steering column covered by warranty. Two weeks later he couldn’t get it into gear they said the transmission fluid was empty. Guess they don’t check fluid levels or do 100 point inspections. The transmission needed to be replaced covered by warranty yet we still needed to pay 500 dollars for labor? He had his truck back a week and is having all sorts of trouble. They are the only service shop in the area that takes the after market warranty we have. I would rather pay for quality repay than risk my family’s life over a stupid warranty

Franklin Ford is a must visit!!! Its clean all employees are polite inventory in Huge!!! Just bought my 2nd F250 Truck there in 3 years..Thank you to Bob..Ron and Dave making my purchase easy and quick!!...Its a fun place to buy a vehicle!!!! Great job..Tim

Great service department. Would never go anywhere else.

So so car dealer. Be sure to shop around. Good deals can be found if you research.

Ken Farley professional and great guy

I liked the courtesy of the people in the service department.

Brian Mulvaney was excellent. Professional, prompt and great to work with. I had an excellent experience and appreciate all the time Brian took to make the car buying experience easy and actually fun.

The staff made it easy! Excellent service by the team and the prices were highly competitive.

They fixed my vehicle in a timely manner! Mike was gracious enough to keep me updated on the status of my vehicle and determinations made by my warranty company. I appreciate the services provide at Franklin Ford Service Center 👍🏾👍🏾

You guys did a great job helping me get my payments down to something manageable and are very personable and knowledgeable. I would absolutely buy another car from this dealership in the future. The staff is knowledgeable and well mannered. The atmosphere is professional and keep their work space very organized and well kept. They were quick to get back in touch with me and kept me in the loop every step of the way. They were also excellent at explaining things I didnt understand as a first time buyer. I would absolutely buy another car from these fine gentleman. A big thanks to Michael, George and Trevor who made me experience as smooth a stress free as possible.

Came here awhile back, recently did a single 5* review without saying much but will say I met with a salesman who was kind and hilarious and went out of his way to help me find a perfect truck, just wish it was closer in my range, once came by for work to pick up parts and the service department was quick and very responsive, once dropped off a truck for work and the mechanic Sam was very knowledgeable on what was being done and was able to provide all the information I needed. Definitely looking here again for all my Ford related needs.

Great Service and S

Just bought a 2019 Ford F-150 XLT. The salesman, Ron was very knowledgeable and patient. Took time to explain everything. And the service folks were very accommodating and polite. They want nothing more than to assist you. Very happy with this dealership.

Went to this dealer on a recommendation and dealt with rich breen. Sat at his desk for over 8 hours total to be over charged and to be given a cpo f150 that smelled like an ash tray and had tires that were replaced with new ones but they are from 2015 and dry rotted. After multiple attempts to contact the dealer and my connection contacting them, still no response. Dont bother with these guys. Go out of your way to go to a real dealership.

Absolutely the worst ford dealer in the country. Scamming is their game. Charged me labor and service ON WARRANTIED PARTS!!!!!!!!!!!!!!!!!!!!!!! For all the reviews who think they are taking good care of you they are not. 137$ per hour!!!!!!!!! Luxury brands dont charge that much. I was charged 3 hours for them to take a belt off! Very convenient theres no proof of the other visual inspection they performed

The parts department guys are great! Especially Joe! He is one of the nicest parts guys Ive ever met and Ive been in the car business for years!

Very easy and stress free to do business with. Sales people treated you with respect and were in no way pushy to make the sale. Would definitely recommend this dealership. Shout out to Ron for making this as smooth as possible.

Sales department is great. Service sucks. They never answer their phone to allow for scheduling. You’ll need to plan way ahead just to get a oil change but make sure you have 3 hours to spare since it will take that long. They never have parts in stock so you have to make multiple trips to get repairs done and they never have loaner cars so try not to fall asleep while waiting.

Best experience ever

Great salesman, Eric, highly recommemd working with him.

Service, speed, honesty. They worked very hard to get what I wanted. Ron and Dave are awesome! I got 3 vehicles for my business there and plan on doing more when I can!

Sergey and George both helped me but Sergey was the primary salesperson. They were very transparent and upfront with me about the whole process and I appreciated that they worked on my own terms -- we found a vehicle that suited my familys needs at a great price and were able to get me out of the store in record time. Ive already recommended Franklin Ford to one of my friends that is in the market for a truck. If I have to upgrade or trade-in anytime in the future, I know Ill consider going out of my way to work with these guys again, even if I live out of state.

It wasnt the first dealership weve visited, it wasnt the first truck weve test drove, it wasnt the closest dealership to our house - but weve ended up making a purchase at Franklin Ford because weve ended up getting the best deal, the most comfortable truck, absolutely no BS, and for the first time in my life a car salesman had shown me the same amount of attention and respect as he did my husband! Id like to thank David Raspallo and everyone at Franklin Ford for making it an enjoyable experience!

I found these service department to be efficient professional and friendly.

Terrible experience with Franklin Ford. Service department absolutely the worst. $1500 quote turned into $4500 bill and the problem wasnt resolved. Highly recommend you stay away from this place for service. Tried contacting their GM to discuss possible options, he was unresponsive too busy to take care of business and instead had his sales manager contact me which was another exercise in futility. Just a horrible experience with Franklin Ford and would encourage all to go elsewhere.

My step son just bought a new car and got a smoking great deal I let them deal with him and they gave him a great deal. Thank you guys. My great friend bought a new transit and he to got a great deal and he loves it.