The service department was great and so helpful! We gave them the task of using our Jeep points from the credit card for some services and accessories. They were able to fit me in and give me my car back sooner than promised. The dealer even had a courtesy shuttle take us and pick us back up from one of the local restaurants. I will be back for sure.

The people were very nice but the labor rates are OUTRAGEOUS!!! If you can take your car to a mom and pop shop, I highly suggest doing so! The labor cost was significantly more than my parts.

I had a fantastic experience ordering my Jeep. Thomas was awesome from start to finish. The build process was super easy and Thomas kept me informed every step of the way as my Jeep progressed.When it was time to pickup my Jeep, Thomas had all the paperwork prepared. With Thomas and Charlies efforts, I was in and out of the office faster than any other car purchase Ive ever made.I highly highly recommend working with Thomas (sales) and Charlie (finance). Thank you guys so much! We love our Willys!

I took my truck in for service earlier this week. I needed a new headlight. Franklin Chrysler Dodge Jeep service department replaced my headlight. I waited a short period of time and I was on my way. I appreciate the dealer fitting me in to their schedule because they were very busy with customers that made appointments. Thanks again for a great job ! Thanks, Stan Wooten

I had a great experience when purchasing my Jeep! I worked with Nick as my Sales Rep and he was absolutely amazing and listened to what I needed and delivered. From start to finish this was probably the best car buying experience I have had from choosing the vehicle all the way to finance! Nick has been great with follow up since the sale and I highly recommend this dealership and make sure to ask for Nick! Hes top notch!

Wonderful experience at Franklin Chrysler Dodge Jeep Ram. Matthew Snow,our salesman, was patient and kind and helped get us into the perfect used truck. The finance manager Andrew was great! Easiest vehicle buying experience we have ever had! Would definitely recommend. Ask for Matthew Snow!

Great Purchase experience from the time I arrived on the lot. Andrew and Joe were excellent. Charlie in finance did a great job explaining my options and gave me history lesson on the dinosaur printers used to print the contract. Love the car, loved the process, I will definitely purchase another vehicle CDJR-Franklin.Best regards,Will W.

Got a regular oil change for my Wrangler. All good. But they checked rear brakes and quoted over $1000 for brakes and rotors. $450 for reputable shop in town. Lost my business except regular maintenance. Nice place but overpriced on work.

The staff is always welcoming and helpful with anything you need. Came in to have a paint blemish looked at (under warranty). They immediately brought it back to the detail area and tried to correct it. When it wasn’t solved they immediately took it to get an estimate done and work towards a solution. I can’t say enough how much I appreciate their help.

Took my Jeep here to finally get the TSB done on the steering. Friendly staff, clean facilities and lobby. While they worked on it I requested a loaner for the day. Besides the long drawn out process to verify my insurance for the loaner, everything was great. I am glad to report that with the new updated steering box the Jeep drives great.Update: TOOL Found In Engine Bay! WOW!So after a couple of weeks from taking the Jeep in for the TSB update, I wanted to give an update from what I have found. I opened the hood to wash the engine bay today and I found a wrench from when the service tech worked on my jeep at the dealer. This is part of the many reasons why I don’t like to take my Jeep into get serviced and why I do it myself. Initials BA engraved on it.As an aircraft mechanic, and any mechanic should, all tools should be accounted for after every job.Now there is paint that has rubbed off from where the wrench was vibrating against it. Luckily that is all that has happened.

I had mixed feelings when I bought a car from here back in July. I had to try it one more time and they were very understanding and meeting all my expectations. Henry was very helpful in the finance department as was nate my salesman. If any car buying goes on in the future I will definitely be giving my business to them again. Thank you.

Setup an appointment a week ahead of time and brought it in for service, waited 4 days and they still hadn’t even looked at it. Not sure how they expect people to just have their vehicles parked in their lot, like we don’t have jobs or need our car…they kept telling me “oh man it will be looked at tomorrow or maybe this afternoon”…what’s the point of setting up an appointment if it doesn’t do anything??

▪️WOW, thats literally all I can say.... I am almost at a loss for words. 🙏🏼 - - - - The Franklin Chrysler Dodge Jeep & Ram Dealership is without a doubt, the NUMBER ONE place you want to take your vehicle for basically anything it may need !! I cant help but give a huge personal shout out to the extremely friendly gentleman, Brian, who helped me throughout the entire time of my most recent visit.... from the time he answered my call regarding my needs, scheduling me in right away that same exact day (( and same hour !! )) til the job was completed. He truly went above and beyond !! 🌟✨ It was very reassuring to meet someone as sincere and personable as Brian. I knew from the start that he really did know exactly what he was doing AND I could tell he really actually enjoyed doing it. 💯 That is huge to me. Hands down, picture perfect experience. I could not possibly be any happier with the job done, the staff, and the friendliness i received the whole time I was there. ♥️ Thankyou so much, Brian !! AND Thankyou to all the hard-working men and women that make this particular dealership so totally A++++ ; I highly highly recommend this location and perhaps asking for Brian. ☺️

I use dealership for all my oil changes. Service is very good and usually pretty quick. They have nice waiting area with good WiFi.

Hands down one of the best buying experiences I have had... That is saying a LOT as this is my 4th new vehicle purchase this year!! Ask for Michael Bolling when you go in, he was a pleasure to work with. Highly recommended

Recently bought a 2019 Jeep Cherokee from Chance Greer! His guest services are amazing and he really knows what he is talking about. You wont go wrong asking him to help you in your car buying experience. He really goes above and beyond in every way to help make everything go smoothly. Great dealership. Everyone is really nice.

I was so impressed with my saleswoman Stephaine in helping me find my new car! She was extremely helpful during the whole process and made me feel very comfortable the whole time. She helped me trade in my Jeep Wrangler for a new grand Cherokee Jeep and explained all the features and benefits of my new Jeep! Everyone on the lot and in the Finance department were extremely friendly and made sure I was being helped. I highly recommend Franklin Chrysler Doge, Jeep and Ram if you’re are looking for high class assistance and top of the line customer service. Be sure to ask for Stephanie Hughes she will take great care of you!

I can’t thank you all enough for helping me get the Jeep of my dreams 🤩. Kenneth was literally the best sales person I could ask for and made sure I was able to get everything I wanted in a car. Thank you again!!!

Kap made buying my new car such an easy, hassle free process! Everyone was very friendly and the dealership was clean and welcoming! The worst part was the three hour drive! But I will drive three hours again to buy another car from Kap and Franklin Chrysler!

This was the worse experience at a dealer ever. Wish I can leave 0 stars. They had my Jeep twice to fix a blown speaker. Once for 5 days and once for 4. It was never fixed. Complete incompetence with everyone I talked to. And dont expect to ever get a call back. GO SOMEWHERE ELSE!!!!

The Service Writer, Angel Torres was fantastic. He was polite, a good communicator, and very personable. Angel really made me feel that my business was valued and that customers are sincerely appreciated. The work was done in a timely fashion and I waited for the car much less than anticipated. Overall an excellent experience.

I had the worst car-servicing experience of my life at this dealer. It took three weeks to fix my car. My repeated calls for updates were ignored. Look at the reviews from others who have had a similar horrible experience!I had my car towed to the dealer because it wouldnt start on Tuesday, September 7th. . After getting a welcome text from my service advisor, Mike, I heard nothing for a week. I made repeated calls. Most of the time I was told that Mike left early. He did not return my messages.In the second week, I received a text with a list of everything wrong with my car. The total was over $4,000. I rejected everything except the repairs to my starter and new front rotors. Progress, I thought.Wrong. Nothing for several days until I finally was able to speak to Mike who told me that I hadnt approved any of the work required. Wait, didnt I do that online per your request? That never works, Mike told me. Guess thats why they use it. Never works. Anyway, I told Mike what to fix.Crickets again. My wife called the service manager. All he said was he couldnt tell what was wrong with the car and had no update. Thats what service managers do, of course. Nothing.Finally, I get a text from Mike. Your car will be ready on Tuesday, September 29th, 22 days after I brought it in. I was not able to come by on Tuesday, so out of an abundance of caution I called Wednesday morning to check the status. Give me an hour, Mike says. Picked the car up at noon. Did they do all of the work that last hour? Who knows.Wait, theres more. You know that little survey you always get after your car is serviced? Man, was I going to unload on them.. But after clicking the link in the survey text, the response was thanks for your submission. I never could submit a word. Every time I tried, all I got was a thank you. Clearly, someone at the dealer knew my review was going to be a bad one and intercepted the survey text and rendered it useless. I even tried to enter the web address on my computer. Whoops, something went wrong, was the response. Yes, everything went wrong.Stay away from this service department.! Not even one star, unless the stars are negative. Black holes, like this service department.

Thomas Mencer and Alex were absolutely phenomenal. Very welcoming and made me feel like a wanted and valued customer. Everything was super smooth and I didn’t feel rushed or out of place not once. They were both friendly and very knowledgeable about each and every question and/or concern that I had. Those two guys made my buying/purchasing experience a great one and I’m thankful to have come across those guys!

Hi There Everyone! My visit to this business, Franklin Chrysler Dodge was a professional and very pleasant experience..Everyone was polite and very kind. I was pleased with all those I dealt with while looking for the perfect car..The sales manager was ready to assist me in anyway to give me the best possible purchase.. The salesman and finance person was both very knowledgeable and helpful..

I went to this dealership after being misled at Freeland Jeep. The difference was night and day. Very pleasant experience in Franklin, straight dealing, Ians bought essentially the same Jeep Wrangler for the advertised price. The other dealership changed the price they advertised by roughly $5,000. I would recommend the Franklin dealership to anyone.

The complete experience was absolutely amazing that We ended up purchases 3 new Jeep’s in 72hrs. Stephanie was so amazing to work with in selecting the right cars for our wants and needs.

Great service for my TRX.... drove up with no appt. and Dalton took awesome care of me and my truck... thanks again.

Received great customer service when I took my Ram in thinking my brakes were bad. They didnt try to sell me something I didnt need and took care of the issue. It was quick and overall a very pleasant experience!

Thank you Michael Bowling for helping us find something quick! We appreciate you😊

Came in to get my tire sensors replaced and then did a great job tell me every step of the way what was going on and made me feel welcome. Even found a recalled part and they are going to fix that soon. Glad to have my tire sensors all working I hate having lights on the dash. Keep up the great work and I will definitely be back when I need a new truck.

Dealer added a couple of after market add-ons, and bumped the price 20k. Plus they were using it as a daily driver with toys and car seat inside.That makes it a used car, correct? Will never get my business.

Colton did an excellent job communicating and helping to make the experience perfect.

Great service and very transparent. highly responsive.

Amazing facility, and even better staff. Matthew Snow was my sales associate, and he was beyond professional, courteous and informative. I briefly told him what I was interested in, as well as my target payment. He brought the vehicle I was interested in right to me within the first 5 minutes of my arrival. Satisfied with my selection, he began the paperwork process in regards to trade in valuation, and credit apps, knowing I was pressed for time. Not only did he expedite the process, he outlined all fees included in the sale. He made this process effortless, comfortable, and overall enjoyable. David Tran, in finance, locked me in at a rate and payment lower than I initially anticipated, and fit my budget perfectly. In addition, he added a dent protection plan that fit within my payment range. These two gentleman worked seamlessly to provide me an overall Amazing car buying experience. I cannot thank the two of them enough for their professionalism, courtesy, and knowledge. I highly recommend this dealership, namely Matthew Snow in sales, and David Tran in Finance. They both deserve a raise! (And a free lunch) Thanks again boys!

Lied to our face. Said 2 weeks ago items we needed on back order. Said today they knew nothing if an order. Went to another dealer. Sad that our town dealer believes in themselves more than the customer. Oh well. ...

I love this place! Went to get my oil change Michael H was really nice had a really good customer service!

I cant speak to the sales department but the service department was horrible. We took one of my cars here for a diagnostic. They quoted me $800 just to take a look at it and then ~$200 an hour for any repair times.I towed the car to a different dealership, had it looked at, and had it repaired with transparency and affordability that this dealership was unable to provide. Highly recommend shopping around before you get serviced here.

Great place to go car shopping. Found a car I liked and Joe was all about helping me get what I want at a price both sides were happy with. Planning on taking my wife back to Joe when she is ready as well

I took my Dodge Ram in to see if there were any recalls that had not been addressed and they said there were three. They said they needed to order a part (tie rod end) and it would take a month to get it in. I scheduled a 7 am appointment and called to verify all was ready the day before and they said it was. I showed up and they said it may not be done that day as they were “backed up”. An hour later, they said they were complete. I came back to see that absolutely nothing had been done to it. They said they didn’t have a computer to do one of the three and couldn’t get the mechanic to tell about the other two. Paperwork said there was a full review of my truck and all details were in a separate report. Said report was nowhere to be found and the kid who signed me in was still on the phone, 45mins after I arrived. I decided to leave and wait for the link to leave this survey.

My sales man Keith was wonderful. A pleasure to deal with actually. After hours of setting around waiting for management, Keith paid for my lunch out of his own pocket while I waited...As far as management goes, well... I suppose they are the typical sales management. Haggle....I showed them my email from the Kelly Blue Book person that showed what my truck was worth. Thedealership still offered me way less even after haggling.I have buyers remorse after trading in my 2012 Ford f250 xlt with 97k miles. And to make me feel even worse about my decision, i got a call from another dealer offering me what KBB said it was worthright after I left with a new to me diesel truck.My fault! I know. Im not even excited about mynew purchase because I feel that I should have held out for a dealer that would had offered me what my trade in was worth.

Ladies and Gents, you wont find a better place to shop for a vehicle. Brandon, lanre and team went above and beyond to get me into my dream vehicle. The customer service was top notch, heck Brandon greeted me with a Grass Skirt and Flower Lei making my experience more comfortable like I was back home in Hawaii. If your looking for people who care about you and what you want go Check out Brandon and his team. You wont be disappointed. 🤙🤙🤙

Fantastic dealership. Would definitely deal with them again.

They fixed my issue and took care to get the part in quickly when the original issue suspected turned out to not be the problem. Took a star off though because I would have appreciated a mask policy. I know Williamson county doesnt have a mandate anymore but no one goes to the service department of a car dealer as an optional activity, and you often have to wait inside, so it would be nice for them to be proactive to protect their customers and staff. I was the only person wearing a mask among staff or customers.

From sales to finance everyone was willing to work with me to get what I wanted. I’d recommend and purchase again.

Great sales team, friendly, kind, willing to work with you to make sure all your needs are meet. Moving forward all my vehicles will come from this great establishment.

Recently spoke to their internet sales rep regarding a 2021 Ram 1500 and literally could not have been more uninterested in making a sale. I was told it would have to be a 2022, couldnt really lock in a price, inflexible, and just apathetic about everything. I was supposed to hear back about searching for a 2021 that matched what I was looking for, never happened. I realize demand is higher than supply, but what is wrong with Sales/Business Dev these days?! Crazy if you think Ill drop 50K+ on a truck with that kind of experience. Went to another dealership, and they found a direct match within 24 hours!

I purchased a 2020 Jeep Grand Cherokee March of 2020. I had a good experience with the purchase. I went back the next day with my sister and co-signed with her and made a purchase of a Jeep Renegade. The reason I came back the next day is because the intent was for my sister to purchase the car I had turned in when I bought my Jeep. We got talked into buying a new vehicle. So okay. That experience was somewhat okay. I was told since I referred my sister I would get a $200 referral check. I was told to come back and pick it up the next week. Well I got an excuse why it wasn’t there when I went to get it and I live an hour away. I called back again and was told it was in the mail. Never got it. Then I go back over the summer to get my vehicle serviced. Then I was told the person that sold me both vehicles was fired and this other guy told me “I will take care of it”. Still never got it. I called once again just being in December and explained I never got the check and was told they would send the request over to be mailed to me. Well it’s the middle of January and I still haven’t gotten it. So the moral of the story is I spent right at $70,000 in vehicles in 2 days from these people and they can’t even give you a $200 check back like they were supposed to do. Didn’t keep their word! I am about to get another vehicle and they have lost my business just because of the run around for a $200 referral check! You can be as nice as you want to be about it but when you don’t take care of something that YOU offered the customer it’s just not right. Period.

Excellent service. Working with Joe Brooks was very easy! Thanks again!!

I had a 7:30 AM appointment to get a simple oil change and tire rotation done. I pulled in at 7:15 hoping to get in and out in a timely manner. I never received any kind of update from the service manager. After over 2 hours of waiting I walked up to the service manager to check on the status and found the Jeep was in the completed line of vehicles. If you have to get your oil changed, be prepared to wait, with or without an appointment.

This is a great place to go friendly n nice place to go. Will go back

Absolutely the best experience buying a new vehicle we have ever had !! Thank you Joe for all your help!! You are the best !! You made this an smooth and easy transaction.

I just purchased a 2020 Jeep Wrangler. I could not be happier with my purchase and the service at Franklin Chrysler Jeep Dodge. My sales rep Michael Bolling went out of his way to make sure that every phase of my car buying experience was exceptional. He always responded promptly and answered all my questions. Thanks for a great buying experience! :-DDaren

Awesome. Gave me a good deal on a truck. Thanks

Hannah was great. I had some very specific requirements, which she handled very deftly with her team. She and the team were all professional, yet approachable. I would recommend Hannah and Franklin CDJR to anyone considering a new car purchase.

Youve changed my mind in the service department. I was very happy with the service for the first time since buying my RAM. As they have failed me in the past. This time the service advisor was extremely honest and up front with me. The communication was excellent, he went above and beyond to make sure I was well cared for. Thank you Dalton!!!!

I was in and out in no time! Tire rotation and oil change- super easy! Really have to brag on Angel. His great customer service made my experience quite exceptional. Thanks, guys!

Went in for my 1st oil change on my 2020 Pacifica. They went over my service contract and explained everything very clearly. Took exactly as long as they predicted when I arrived. Overall very happy with my experience with FCDJR!

Shady doesnt begin to describe their service practices. I took my vehicle there for some warranty work and they did substantial damage replacing the covered part. After several months of back and forth they finally agreed to replace what they damaged. They had my vehicle for 3 weeks and again returned it to me with damage that wasnt present when I dropped it off. They came back with a completely false diagnosis (proven false by another mechanic). Sadly Jeep Customer Care was completely useless in resolving the issue so this will be my final Chysler vehicle.

Dalton was on top of all the things that needed to be done. Seeive was fantastic

Callaway was absolutely amazing. He made my experience seamless and timely and was extremely professional. If I could give this a 10 star review, I would. Highly recommended.

Service time was as promised, my service manager was courteous and professional, and the warranty work completed to diagnose and fix a small electrical or computer problem was fixed correctly and quickly . Ive purchased a couple trucks here and always have my service work done here. I will continue to return.

Great service. In for an oil change and tire rotation. In and out in less than an hour. Clean waiting room and polite staff. Told me what my car may need soon but didnt try to upsell me on every little thing like many dealerships do.

I always go to Franklin Chrysler Dodge Jeep Ram for my oil changes, tire rotation, etc. And for the big stuff too (radiator, water pump, etc.). Angel, one of the service advisers, communicated with me all day to let me know how my car was doing. And he didnt pressure me to get things fixed. He was polite, professional and very nice. He also was able to save me a few bucks. =) I trust Franklin Chrysler Dodge Jeep Ram.

My experience was far from stellar. I purchased a brand new 2021 Jeep Cherokee. Within a month, I was already having issues. When I turned in the vehicle for service, I was told the rattling in the dash was the change in my cup holder and the loud grinding of the brakes in the ACC system was normal and Id just have to deal with it. The oil change and tire rotation was not done as requested. When I picked up the vehicle, it was covered in green pollen and bird poo from it sitting under a tree for a couple of days.

Great service department! Good attention, good communication, they know what they are doing! Shuttle service is fantastic! Waiting area is comfortable, but they are fast so you wont have to stay long.

Kap was very helpful & accommodating! I needed to buy a car sight unseen and he gave me all of the details and delivered the car to my house same day. He provided great service, was professional, and so kind! 10/10 would recommend purchasing a vehicle with Kap!

Hour and a half to two hours even though I was scheduled in for oil change. Asked tires to not be rotated but they were done anyways and I was charged the fee.

Great experience. Aric was top notch. Very professional. Extremely honest. We drove 5 hrs to do business with them. Definitely recommend

Compared to last time (which was awful) this was a terrific experience. Service Rep went above and beyond. (Last time the rep went home early and left me sitting there for 4 hours for an oil change)

Experience was so-so. I showed up for a scheduled appointment on Friday and was originally told they wouldn’t get to my vehicle same day. I had to ask for Service Manager and then agreed to look at car.Unknowingly to me, the issue I brought my car in was actually a recall. After agreeing to pay $1100 to repair and asking them to repair any open recall since it was in shop already did they discover the same part they wanted to charge me for was recalled. Im glad I asked them to check recalls or I would have handed over money unnecessarily. No loaner car or rental was available due to recall so I had to pay for Uber on Saturday since no shuttle.I’m undecided on whether I would bring my vehicle back to this location or if I’ll take to another local Jeep dealership.

I hate having to chase people down to get answers. I understand that parts need to be ordered, but how hard is it to call and update a customer? Im still waiting to hear back from the sales dept.

Pleasant experience. Recommended preventive services I had overlooked. Done before expected time. Definately will use again.

Ive historically gotten vehicles serviced at dealerships because I feel that they tend to understand their cars better than a generic mechanic shop. Whether that may be true at Franklin CDJR or not, I cant tell because their utter lack of attention to detail and lax approach to service stand far above all else. I had a fine car buying experience here, but recommend that you find somewhere else to service your vehicle. They will leave you frustrated time and again.

This was the best car buying experience I have ever had! Walter Whitehead was amazing to work with. He helped me not only find the right vehicle but went every extra step possible to ensure my car buying experience was perfect.The dealership even put a bow on my new Jeep for me when I picked it up.

One of the worst service departments. Horrible customer service. Will never go back. Advise everyone to stay away from this place.

Great service. They did everything possible to make sure I was satisfied with my new vehicle.

These people go through all the right steps but they are a very poorly run entity. I have actually purchased four vehicles from this location and still cannot get good service at the sale or at the service department. Some of their folks are ridiculously incompetent. That doesn’t mean they’re not nice or good people but they just do not do business well.

I was welcomed in and got a great price for an amazing clean car! They where not pushy and allowed me time to make my decision!

Had a really good buying experience! Dan was able to helpe find the perfect Jeep and made the buying process seamless! A car dealership is just a car dealership. Its the people that make it more than that. From the moment I stepped on to the lot I felt like a part of the family. If you need to stop in and are looking to buy, make sure to talk to Dan.

Pleasant experience, Matt was fantastic guiding us through our first Jeep purchase! Will definitely be back!

I have come to this place many many times with numerous vehicles over the years. My advisor was always Seth Jacobs and he is now the assistant service manager. Very well deserved promotion! He always is responsive for a manager and really takes care of the client. Always stands right by the client in any scenario against Chrysler. He stands for what’s right not just for the customer. I have always greatly appreciated his service and attitude over the years of service. His customer service is superb, even when mistakes happen, they are remedied without question. I can also speak highly of Tracy Stinson in the loaner department and Mike Pollard from the advisors, and lastly Paul the service manager. Those 4 alone could really change your perspective on the service from that dealership. Ask for them.

I had a 5 item laundry list of problems and Brian and the crew took very good care of me. Thank you from a loyal customer.

Michael was excellent to work with in finding my new truck

Another great experience and a good value. I brought in an 2008 Dodge Challenger SRT with an electrical issue. FCDJ were on time, did exactly what they committed to do and had me back on the road. Great service.

I drove to the dealership and the service person greeted me but he seemed like he didnt want to be there. When I addressed why I brought my car in he had his airpods in. After he took my information, I left and ran some errands. My service person called me and during the call he didnt explain why I needed to replace parts with my car. He would say it is in the manual, I wish he would have explained it. I feel frustrated and annoyed that this is the only Jeep dealership in the area and the service department is terrible.

I had an appt @ 1..for an oil change. It was after 5 when my vehicle was ready. There was a recall so that was taken care of. Also they told me they would replace e my radio because there was a problem with the screen...arriving @ 6:30 I found the service area closed. I thot they closed @ 7..I had to get someone to get my vehicle for me...Callaway could have told me they closed @ 6....I did get my vehicle but no paper work....

Everyone was friendly and. Got a good deal. Everything went so smoothly.

Best experience I have ever had with the TEAM OF EMPLOYEES they have BY FAR !! EARNS A 12 OUT OF 10!

Really impressive service starting with assigned my service advisor who was absolutely top notch

Received good service with a trans repair. Cost came back less than estimate which was great.

The best car dealer i have ever been to! It was a pleasure to do business with them Thomas was our salesman from beginning contact with him until he handed us the keys the service was awesome and the finance was so casual nothing stressful about it very simple and straight forward!

Cap & Stephanie are amazing. Buy your car from here. They Patient. Fair. Not pushy. And they will go to bat for you. I’ve worked in the industry for several years, and my wife over a decade. The sales experience I got with them was great. I plan on buying a second vehicle from them shortly.Side note- don’t get your vehicle serviced here. I had a great experience with the sale... but service is HORRENDOUS. Across 2 vehicles this service department has just failed me. I will NOT service my truck here anymore.

The Service Team at Franklin Chrysler Dodge do a fantastic job taking care of our family vehicles.

Salesman said he would go inside to check inventory and disappeared and never came back. What a joke. If you’re not looking to spend 30K on a car this isn’t the place for you.

After months of looking for a vehicle I finally visited the Chrysler Dodge Jeep and Ram. Hannah Keagle made me feel comfortable, worked with my budget, was very understanding, and kept on target with what I was looking for. I appreciated her diligence in looking for what I wanted and yet stayed within my budget. Meet with Hannah Keagle if y’all need help finishing the right vehicle within your budget! She’ll get the job done!

Very pleased with our buying experience with our Jeep Sahara Wrangler the entire dealership team were polite, professional and timely.

Ive been looking at locations all over for a 2015-2016 Dodge Charger with some specific features and was willing to travel from Virginia to get it. I found an exact model at this location and sent an inquiry in about the vehicle and spoke with Brian Harris over the phone and explained everything to him and he was so understanding and easy to work with, something g that I wasnt expecting for a long distance car buy. We exchanged messages, sent over a photo of the buyers order, I put down a deposit on the car to hold it until I was free to drive down to the dealership, all in all I was able to make it about a week after speaking to Brian. Headed off and we kept each other updated on the time left to get there. I arrived later on in the evening and there it was waiting for me in the front of the lot, and Brian came out and welcomed me, showed me the insides and out, and from there we flew through the paperwork and went through the financing with his manager David Vandiver who was so down to earth. Everything took about an hour before I was off in my new car. What I appreciate the most from Brian was that he told me he was receiving inquiries from various people even from out of state to buy the same Charger I was set on, and even then he still held it for me until I made it to him, that honestly meant a lot because he could have easily have sold it to someone who was readily available or in the area. Excellent service, great people, I HIGHLY recommend that you ask for Brian if you ever get the chance. Id buy from them again if I werent so far away but this truly was the best car buying experience I have ever had hands down. Thank you for everything!-MichaelP.S. I LOVE the car!

The folks at Franklin CDJR too the time to understand my needs and make the process as easy as possible. Outstanding service! I would highly recommend them to anyone.

Great process and my sales guy, Landon was great - very honest and went above and beyond.

From start to finish, we had a very positive experience. Matthew Snow was the ultimate professional. Unlike previous purchases at different dealers, Matthew showed us what we wanted to see and didnt try to sell us anything else. He had paperwork ready when we came in to complete our purchase. When it came time for the finance department, Lanray treated us with respect and did his job quickly and efficiently. Matthew spent a good deal of time with us going over a variety of controls even though it was raining.Reasonable price, great service, love the Challenger!Thanks for everything.