Excellent service! Ashley was amazing and kept us well informed and updated. She went above and beyond and we so appreciate the work she supervised.

Service King was wonderful to work with and they took great care of me and my car! They kept me up to date on the status with text messages and they were done a week early.

Our daughter’s car was hit while parked so it was an insurance claim where we were not at fault. Handled seamlessly!! Service King communicated well, finished several days early and car looks great!! And rental car agency right done the street so getting a rental/returning super easy.

Can never seem to put a car back together correctly. Nice customer service but zero follow through. They fixed my car but I had to bring it back because the door and fender werent aligned and the door kept hitting the fender when I opened it. They fixed that and then I went and got my car washed and now the headlight has a ton of moisture in it. I do not recommend these guys, this will be the third time Ive had to take my car back to get something fixed other than what they originally repaired.

Service was outstanding car looks great 👍 they kept me updated on the progress almost every day. They had my car repaired faster than anticipated.

Their communication and service were unparalleled - I am very happy with the whole process from start to finish.

I had the best and most pleasant experience at this location. Everyone is genuinely nice and works diligently to get the issue at hand resolved. I highly recommend this SK location!

The best place in Franklin to get the car fixed. I like the front desk, they will do everything to make sure customer is happy. This place is highly recommended.

Quick service, completed on time. Vehicle clean. Would use again.

Absolutely terrible customer service, they are the rudest people I’ve dealt with. I’ve worked many jobs in the automotive industry and these people do not know how to treat their customers. They told me “ I don’t have time for you” they also broke my front emblem and said “ we tried taking your emblem off but didn’t want to break it then the guy hands me a broken piece of it”. They ordered 5 bumpers for my car and apparently all of them came in damaged. They’re rude, customer service is horrible, don’t take your car here.

Service king was excellent and truly had the best customer service. They had a quick turn around and great quality!

The service people were very professional and service oriented. Job well done. Did not have to wait, even though I was a half-hour late for my appointment. Thanks.

Absolute worst auto shop in the state of Tennessee and most likely the nation as a whole. My nanny took her car here over a week & a half ago because her insurance company told her to go here. They gave her a 4 day estimate, so she rented a car for 4 days. 11 days later they are still waiting for the car to be fixed. There wasnt even anything mechanically wrong; it was a dented bumper. When asked how long (11 days later), they couldnt even tell me, as it had to be painted and they didnt know how long it would take the paint to dry; did you really just say you dont know how long it takes for paint to dry?!?! How long did it take last time?!?! This place is a joke; the manager, Doug Fraley, is doing a terrible job, unless his goal is for this place to be the worst, then hes doing an excellent job. DO NOT BRING YOUR CAR HERE!!! Even if insurance pays for it, just ask for the money and go to Essy Auto on Nolensville Rd.

They painted an exterior mirror shell for me. Color matched perfectly and holy moly they were fast. Got it back the same day. Price was surprisingly good too.

Did an excellent job 👏

Great communication! Great work!

They did a wonderful job repairing my vehicle. The service was straightforward and polite, timing was very fast, and as for the work itself my car definitely looks better now that when it did the day I bought it. There are literally no signs of any impact or paint alterations on my car body, and they even detailed my interior to impeccable condition (which was not even affected by my accident). Doug, the manager, was wonderful to work with and genuinely cares for every customers satisfaction and will go the extra mile to make your experience right. Definitely referring this business and will surely be back here if my car ever incurs damage again.

My car was damaged in an accident and that did the repair and did very good work.

The repair experience was transparent and well done. The communication was top notch, and the repair job was fantastic. On top of that, they made the rental experience with Enterprise very easy too. In all, we had the accident, drove there, and were on our way with a rental car within a very short period of time. The repair took about two weeks, which is normal.Were anything to happen again, this business would easily be the first choice.

Great service, great people!

Even though the insurance company screwed up the process and no work was done, they were very helpful and friendly.

Great customer service. They keep you well informed.

They did a rear bumper replacement for my car, they worked thru my insurance and when I came to drop my car, they called the rental to pick me up. I was pleasantly surprised by daily SMS updates about the repair work status. Very nice staff and thumbs up for Service King.

I send all of my clients here. I am a client myself and would recommend them over any other Service King. Great management from Eddie all the way to the employees.

No help

While this place does not always have the best in person customer service, I have had very good experience with their skills and phone service. They have been very good about communicating with insurance.

The cost to repair was higher than the estimated price, but the service was great, and the staff was friendly and helpful.

Friendly, professional service!!

Costly but great service very expensive though will works best with insurance

Conference call and lack of staff meant no one could look at my car. Not big in customer service

Awesome people, friendly and great work

Make sure to have an appointment or they really dont want to see you or take your business

Professional & quality place

Horrible...period.