I bought my car online and it got delivered to me with multiple issues on it. As advised by the car company, got in touch with Gerber for the estimates and later on proceeded for the actual repairs. And I am absolutely satisfied with the outcome. David has done an amazing job and the car now looks way better than how I received it when bought. I would definitely recommend this place and David to my friends!

Very helpful working through the best possible solution to fix my vehicle!

I bought a car online and upon delivery we found cosmetic issues with the vehicle and were sent to Gerber to have them fixed by the Car Company. Boy am I glad. They did an excellent job and kept me informed about the progress each day. Mary Beth was amazing. She helped me through the process and I couldnt be happier. I definitely will use them again if needed and would recommend them to anyone needing their car fixed. 100%!

Went there for a minor painting job(scratches!). Progressive had me covered. They did a very good job. Painting is flawless. Delivered the vehicle 1 week before the estimated date. They keep me informed on every stage of the progress. Also they kept everything super simple, not much of paperwork. They even took care of rental vehicle within minutes.

The customer service here was the best any car place has ever given us. Brice and mary beth are extra kind. Recommend going to see them if you need a car fixed

Amazing experience and they did a wonderful job on my Audi Q5. Couldnt see any evidence that it was ever damaged. Thoroughly impressed. Definitely dont want my vehicle damaged, but if it is, not a chance Id ever go anywhere else!!!

Unfortunately I had a horrible experience here! I was hit from behind and the insurance of that person uses Gerber, which is why I used them. NEVER again! Poor customer service! I received more text messages from them then I did actual phone calls to explain the status and issues with my car. Had a hard time getting in touch with the person handling my car. When I HAD to pick up my car, even though still damaged from the wreck because Progressive refused to pay to fix it all. I asked to speak with the person handling my car. That person of course was still unavailable. I asked to speak with someone that could answer questions. When I finally had someone agree to talk with me they could not explain the form I asked to see explaining findings regarding my car. Be aware, even of the positive feedback from this company. They have a a sign in their build asking for positive feedbacks. If a positive feedback is left you get put into a drawing for a gift card!

Dropped the car off on Thursday and had it back in 4/5 days. Perfect color match.

The service I received at this location was amazing! I took my truck to another shop and they didnt seem to care about anything I had to say, but when I took it to Gerber they took care of me right away. I will be recommending this location to all of my family and friends!

Very kind and professional. They got the work done in a timely manner and answered all of my questions.

Went to caliber on Columbia and they told me they didnt have time for an estimate on side damages. Gerber got me in no problem and no hassle. For that I say thank you to the ladies who helped me thank you

Not one to write reviews, but more than willing after the service received. My wife drives a company car and brought it here for repairs after a minor fender bender. Not only did they treat her with the utmost respect, but they kept in touch with her almost daily and cleaned her car before giving it back. I was hesitant to let her handle the drop off on her own but they even had a lady advisor helping her which made her feel a lot better. Its not often you find an honest mechanic or body place and a girl who works there that knows their stuff and is respectful. They were nothing less than helpful and great. I highly recommend this company and will be bringing family cars back

Me and my boyfriend came for an estimate after another shop told us they didn’t have time. Angie at the front was very nice and quick to call someone up to help us since we are from out of town. Marybeth took the photos and wrote it up for us pretty fast and explained everything in regular people terms so we could know what the repairs really meantIve already told my friend who got into a fender bender to come see them

If you need collision or glass repair Gerber Franklin is the place to go. Mary-Beth in the front office is a pleasure to work with and has been easy to keep in contact with the whole time my 4Runner was getting work done. They really are professionals. I did not have to worry about the work getting done well and efficiently. If you are in an accident the last thing you want to be hassled with is getting your car back on the road. The team at Gerber take that stress off your plate and will work hard for you. Great team, great customer care, great experience!

Walked in for an estimate after another company wouldn’t help me. The front desk Angie, Mary Beth, and Courtney were so welcoming and greeted me as soon as I walked in the door. They were quick to help me when other places didn’t have time.I have already told people I know to go check them out. This is my go to body repair shop now! Thank you Gerber!

Very unprofessional and gave a ridiculously expensive estimate. They wont be doing work on any of my vehicles

Great group to deal with that handled my repairs and needs quickly and professionally. I fully recommend them.and will be using them for any future auto body needs!!

A man helped me get my rental car and was nice go see him I think his name was Cortney thanks

Professional and friendly. Courtney helped me after I hit a deer and he was nice and emphatic. Good to have a shop that you can trust and will hold your hand through a bad time

Worst customer service EVER! Try to get you to do repairs that have nothing to do with an accident and if you don’t ... they deny working on your vehicle! Oh then you call to see if your vehicle is ready they won’t answer the phone 😂 show up to get your keys and they will not speak to you! Screw this company and State Farm!Update in response to their post!My phone number and email has not changed so, that is a lie that the “general manger, William has tried to contact me! Just goes to show what liars this company is and they are hand in hand with the insurance companies! Don’t worry tho, my car is being fixed somewhere else and everyone I work with says they will never use this body due to them seeing what was done to me and how I was treated!

My boyfriend had his car brought here after the tornado and they handled it great and had empathy for us too. If we ever have another car needing fixed we will come here

Great customer service start to finish,...excellent, timely repair.

Best customer service. They keep you updated on the status of your car! They do great work! You can be sure your car is in good hands here.

Excellent service. They were able to help me out quite nicely. The receptionist was absolutely amazing. Thanks!

Go see courtney angy marybeth and brent. They will have your mangled car looking brand new and they even clean it

Great customer service!!

Great customer service, went the extra mile by touching up nicks and dings on my car. Id definitely recommend them.

WONDERFUL! I took my car to Auto Art of Murfreesboro last minute and they transferred my car to the Franklin location in order to have my car repaired in a timely matter. Auto Art kept me updated the whole time and let me know exactly what I needed to do in order to have all of the insurance information together. They were very friendly and answered all of my annoying questions that I had. When I picked up my car, I was so IMPRESSED with their work. It looks like new! I highly recommend them to everyone!

Was great .... Great people an service

No help

They finished on time and did a great job:)

Mary-Beth took such good care of me during such a stressful situation and I think my car looks better now than it did before!! Thank y’all so much!

Terrible customer service

Had my car done in three days and even had coffee in the office

Auto Art is the best Collision Repair company Nashville!

Beautiful job and even buffed out other scratches unrelated to the accident.

I didnt, but the job they did was great.

Just picked up. vehicle and steering wheel is pointing to the right and front bounces. how is that considered fixed. does no one test drive. bringing back tomorrow to fix again will update review accordingly

Couldnt fit in a 15 min estimate

Courteous and prompt

Had my car ready when promised

Excellent place to repair your car very professional I recommend it