Excellent service. Purchased a new washer machine. Set expectations very well. Will definitely be back.Update :the communication between the delivery crew and myself was seamless. Crew of 2;father and son team. Courteous and extremely good manners. The whole experience, from purchasing from the Cool Springs location in Franklin, TN, to the delivery was perfect. We are now forever customers of this business. We had an unfortunately terrible experience with another company near downtown Franklin that stumbled and made excuses for damaged and lack of the same product. I wont go into detail. We learned our lesson.Thank you again so very much Electronic Express! A++++

If you want affordable, fast and courteous service Hamid is the best! Always a pleasure to purchase appliances in this store. Another satisfied customer!

My favorite Electronic Express location. Always good deals to be found here, especially on TVs. Jackie and I think his name was Cameron were very helpful employees, helping me get in and out with what I needed in very little time. Ill definitely be coming back for my next electronics purchase!

The technical service and customer service at this place is abominable. I purchased a Bosch dishwasher Electronic Express botched the installation. Eventually, it was resolved by Bosch service people. I am still hassling with Electronic Express to have the installation charge of circa $200 refunded. Avoid buying from this outfit.

What a wonderful establishment certainly the best electronic express location of them all. Full of wonderful and considerate employees. From Hammid in appliances to Brett in the computers. A great store with low prices and a great environment.

Hamid Mosadeghzad was AWESOME as always 2nd time working with him he is THE BEST‼️ HE is y we shop there for all our appliance needs...

The easiest process I have been through when it comes to service. Not only did we purchase the item wanted (on a Saturday), but they were able to deliver and install it on Monday. Best buy or Home Depot was not even close. The installers were professional, fast and effective. Although they may not be your first obvious choice for an appliance, you need to move them up. They are better than any of the big players.

I had an amazing experience here! Long story short: I wanted to buy a TV to handle the new tech of my Xbox Series X. I bought a TV with the help of one of their associates. About a week and a half later, I realize that I bought a TV with regular ol HDMI 2.0 inputs instead of 2.1. Im now outside of my return window AND I had already thrown away the box. I call anyway, because Im stressing about this. I spoke with a manager named Jennifer, and she said that shed see what she could do. After a brief hold, she told me I could bring it in and exchange it. Man oh man I was relieved. I GUARANTEE you that Best Buy would never do that. Im never going to Best Buy again. EE all the way!!

When electronic disaster strikes and all things break- I HIGHLY recommend Electronic Express- go see Hamid and he will give you 5 star service! Amazing experience from purchase to delivery- we are now customers for life! Thank you- thank you!

I was in the store to purchase a new refrigerator. When the delivery man came to my house, I noticed that the refrigerator had three dents it. I asked the delivery guy was is this a new unit. He said it to me that he had talked with the people at the retail store and they were aware that this was not a new unit. Unbeknownst to me.

Very helpful employees and a nice selection

We were able to browse around the store with a very polite “if you need any help we are here” and we didn’t feel jumped on or rushed. We figured out what we wanted, had the assistance of confirming the dimensions would work and all the features gone over and the next best part was a combo of the price and the availability of the refrigerator. This was this past Sunday.... and yesterday (Wednesday) our GORGEOUS new refrigerator was carefully delivered, installed and the old moved to our garage. Absolutely one of the best all around big purchase experiences we have had in along time. They obviously value the customer at Electronic Express. WOOOO HOOOO!!! And we are so thrilled with our purchase!

This place is bogus! From the moment I walk in you have 5 associates standing around doing nothing, no greeting, no hey sir let me help you. You guys do make money on sales, no? Finally someone wants to help me. I know you offer Vertran/military discount from all my previous purchases here.Guess what the sales person says. Since there is a shortage. We aren’t offering veteran discount anymore. Well guess what, Lowe’s and Home-depot still do... yet I wanted to support a more local business.You have lost all of my business! 👍🏽

They were friendly, extremely helpful, in addition to having everything we needed in stock and ready for immediate delivery. The delivery was smooth and professional. Will definitely be recommending Electronics Express for appliances and more.

Must go in and see Jessica. This women was amazing and made the buying process easy, simple and seamless. Set-up delievery on MLK day which was awesome for me as I am a front line worker and this is my only day off for a long time. Great job buy everyone we are so happy to have a washer/dryer in the rental now.

Great inventory and courteous service. Britt gave us great advice without being pushy. I will shop there again.

I was shopping to replace my microwave that died. They appliance manager helped find the perfect model and it was $90 cheaper than Best Buy. Thanks for a great experience.

Good place for good dealsIts the to go place for good laptop and electronics .

Excellent selection and service. They made it hassle free which is rare when purchasing a washer and dryer. Even the delivery was quick, simple, and well-done!

I found exactly what I needed. The salesman was very kind and helpful. I had a problem with my debit card having a limit on it and he made me feel very comfortable with coming back the next day to pay. I will definitely be back for any need in the future.

Electronic Express is my go-to store for most of my photography and electronicneeds. I have been doing business with the Franklin, TN. store for many years because they have such a wide variety of products and the attendants are more than happy to assist with any and all my electronic needs.Thanks, L. RobersonFranklin, Tn.

Fabulous Team! Really listened to our needs, and followed through in an expeditious and professional manner~Thanks RYAN~

No wonder their parking lot is always empty. Not a single radio on display works or has sound to test or listen to the product

The salesperson was knowledgeable, friendly and helpful without being pushy.

This location was extremely helpful, I found exactly what I needed for cheaper than I expected. 11/10 will be coming here again

These guys are awesome, super friendly and very helpful. Theyre very cool about you trying out everything in the store (massage chairs, organs, couches, etc.) We will def be going back

Jennifer was super helpful with showing me a variety of wireless ear bud brands. Her patience, knowledge, and demeanor was excellent. She also pointed me in the direction of a wireless charger for my Note 8 which I have never really thought about. After hearing about her own personal experience and use of the same one I was convinced to buy the wireless instead. Not only was she excellent with electronics but she also helped me pick out a wedge pillow for my personal needs. I highly recommend visiting this store and Jennifer for all your electronic needs.

Great Experience! Hamid was extremely helpful and very knowledgeable. We did hit some snags with hooking up my dishwasher but they sent Shimal out to my house and he went ABOVE and BEYOND to correct the situation! Shimal made what could have been a frustrating experience into a very good experience, he was professional, knowledgeable and you can tell that he really cares about his profession! I will recommend this location to all of my friends and family!

If you don’t mind buying refurbished items then I guess it’s ok to you. But read what that exactly means. They should advertise it correctly. It was wiped off with a towel and repacked as like-new. My MacBook Air had little to no battery health left. Usually when you refurbish something you put a new battery in it. Basically means to give itA new life.refurbish (riːˈfɜːbɪʃ)vb(tr) to make neat, clean, or complete, as by renovating, re-equipping, or restoring

Should have been delivered today 5/27. I had to hunt the drivers down only to be told they only had the dryer on the truck. They were to call me back today and set-up for 5/28/20. Just hung up on the manager of Cool Springs store. He has no idea when the delivery will happen. Will call me back? Well see. Not hopeful this will happen tonight. i told him I have to know as we both work on 5/28/20. Seemed to have cared less. Time now 6:51 p.m.

I reviewed the Springhill store a few days ago; the Franklin store was just as helpful, well stocked and well laid out.We were running errands in Franklin the day after visiting the Springhill store so my husband and I stopped in so I could show him what i spied on the Springhill store. He was impressed with the prices, so we purchased a TV and sound bar; they didnt have the tablet I had seen in Springhill, so they called and the salesman, Glenn had put one away for mejust in case I stopped by.I was glad, because I had been unable to find it anywhere.I cant say enough about Electronic Express. I lived the store, but its the employees that will guarantee my return. Glenn was tremendous help in Springhill; Jackie and Ryan (Franklin store) were helpful, knowledgeable and friendly. Jackie answered all our questions about the tv ... and Ryan took care of making sure we could get the tablet at the other store.

Terrible store with bad staff I would avoid it go to any other electronic Express

Like Best Buy just smaller

Great electronics store. Great inventory and prices

I have bought 3 things in the past week not only from this location but Nolensville road location. The sales floor is so helpful if they didnt know they found out. Thanks! I bought 2 tablets and a new smart watch

I bought a set of speakers from my boy Eric. Heres the thing, I suck at technology of any kind, but I wasnt treated like an idiot like I have at other places. he even came out to my car to check out my current system to give me an accurate recommendation on what speakers to go with. He got me checked out quickly and easily and the speakers he suggested sound incredible!THANKS AGAIN ERIC!

So received word last night that or office was closing and needed to work remotely. drove out to Cool Springs because Best Buy advertised they opened at 9. I got to BB and the manager was standing at the entrance saying that they would not open until 10. So i had an hour to kill. I randomly called Electronic Express and talked with Christian. He was awesome. He said technically they didnt open until 10 but to come on over and he would take care of me. Myself and another girl trying to get in BB went over. We were both in and out in about 15 minutes with exactly what we needed. Christian and his team were knowledgeable and caring. I did not feel like I was being pressured to buy anything. They are my new favorite store. I used to be a best buy girl all the way. No more. Electronic Express went above and beyond and I am so grateful! Keep doing what your doing Christian and team. I appreciate so much what you did for me today! Thank you!

Great experience buying my 70 TV. Staff was very knowledgeable. I even received a free mound that they had extra. I just had to go purchase the screws. Very satisfied with my purchase will definitely be returning. The Hispanic lady in the TV section was great I apologize I dont remember her name.

We purchased our washer and dryer from Hamid at the Cool Springs/Franklin location. We’ve purchased other items from him in the past. He is always so helpful and so nice to work with. He’s also very knowledgeable about all the appliances he sells. I highly recommend working with Hamid on any appliance purchase.

Hamid was very knowledgeable and made it very easy to decide which model range to buy. The entire process was flawless. When the occasion arises that we need an appliance, etc. we will be back to Electronic Express

The sales expert at the store was very familiar with the technology that I was seeking for a home media room. He did not try to over sell my needs but I left feeling that he had helped me identify the most appropriate product. I will be revisiting the store again.

First off let me start by saying WOW!! Ive have never felt so at home when I came into this store. I was welcomed into the store with smiles unlike most places I have visited recently...what a breath of fresh air. The store manager was very accommodating along with his entire crew. I will definitely be shopping here again!!

Wonderful products, service, and ptices. Ask for Hamid! He is THE BEST

The best Electronic Express Ive been to. The staff are helpful and seem to actually care about helping the customer get what they want more than most other electronic stores do. We bought a washing machine there tonight and it couldnt have gone any more smoothly.

What an excellent in store experience. The staff were incredibly kind and helpful. We bought 2 TVs that had to fit into our small car so I had to stay behind while they were dropped of back home. They were, chatty, hospitable and even gave me a bottle of water while I waited. Thank you Jason and the Electronic Express staff for such a great buying experience!

My experience with Electronic Express (Brentwood) was once again magnificent. Jennifer was my sales associate, and Ryan was the store manager on duty.Jennifer was incredibly patient, knowledgeable, and helpful. She spent a great amount of time understanding what our needs were, and she provided intelligent guidance as we considered product options. She worked very hard to ensure that we would be happy with our purchase far beyond the point of sale. Ryan, the manager, was equally impressive. He also took the time to assist with our considerations. Ultimately, he figured out how to save us a substantial amount of money. Last but not least, Ryan actually took the time to help safely load products into our vehicle. He is a hands-on manager that is clearly committed to customer satisfaction.I recommend this store to anyone making technological purchases. The pricing is impossible to beat and the service is second to none.

I would echo what others have said on delivery and customer service. We have waited 4 months for assistance with appliances that we purchased and can’t get anyone to call back. Even when I go to the store and speak to people in person they refuse to call back. Very frustrating to spend so much money there and to be ignored for so long. I’m headed to Lowes for my next purchase.

Good store

The salespeople were extremely knowledgeable of the appliances and televisions! They were kind, courteous, and we felt no sales pressure. The prices were great and well definitely be buying any appliances/electronics from them in the future.

Eric Young sold me a great home laptop. He was so knowledgeable on which would be the best use of my dollars, what security to get. If you need a computer, I highly recommend you ask for him directly. Thank you Eric for taking the time and knowledge to assist me

Had a sales rep named Christian at the Cool Springs store who was very friendly and helpful with all my questions and requests (I had a lot of them). Would highly recommend this store. Wide range of electronics. Better than an other one I’ve been in.

I called the store in Franklin and was totally impressed with the Sales Manager Ryan. Wonderful customer service skills and completely answered all of my questions. I talked to the Store Manager who is also very nice. I feel like my time and money were well spent at the Franklin store.1 STAR for the Murfreesboro store- I called the store in Murfreesboro to purchase a fridge and microwave. I made contact with John H. the Sales Manager over appliances via phone then emails. I was told EE will honor almost all competitors prices so I did some research and found a great price on the fridge. I went in to the store to finalize the sale. I was waiting in appliances when John H. approached me from the mall entrance, put down his drink then went on a rant about how he has a particular fridge at the warehouse for $1599!!! Blah, blah, blah! When he took a breath I finally introduced myself. I had a price that was $378 less than EE (with warranty)from Discount Bandit but John H. said its not a site they will honor. I asked about cutting the warranty price instead. John H. said they cant do that. I asked if he was really going to let a sale walk out of the store and he did! I wasnt impressed with John H. on the phone because I thought he was bit rude but Im trying to keep the tax dollars in county and do business close to home.

I always have a great experience here. Staff is friendly and knowledgeable of all products.

Had the wrong 120v electrical cable for my Naxa CD player. EE exchanged it free of charge .

Christian saved the day for my family and I at Electronics Express on Mallory Lane (Brentwood, TN) today. He patiently diagnosed an issue I was having with an old external hard drive, which essentially contained every important file we had, he selected the best new hardware for our needs, and walked me through everything involved in making the transfer without anything being left to chance. His knowledge and customer service skills are second to none. Thanks Christian! We will be back for any and all of our electronics needs in the future, and we will encourage all of our family and friends to do the same.

I had a fantastic experience at the Brentwood store. I recently purchased a washer, dryer and refrigerator from Hamid, the appliance sales associate, who was very knowledgeable, personable and was not pushy at all. We then worked with Jennifer, the TV sales associate, who was equally awesome and helped direct us in the purchase of two TVs. They offer free delivery and have an excellent return policy. It has been a long time since I have received customer service at this level, and I will certainly do business with Electronic Express again. Thank you Hamid and Jennifer for doing a great job!

Eric was very helpful and did a great job! I was returning a monitor, wireless mouse, and keyboard to exchange them for something better. He answered all of my questions and guided me on making the best decision for my situation. Highly satisfied!

Consistently the best deals and variety in this area. Helpful & knowledgeable sales people. Ive purchased from them for years.

Great service in the appliances department very knowledgeable

Great electronics store. Lots of options to choose from. The store is well organized with good lighting and friendly staff. Ill be back for sure.

We went in looking for a washer and dryer and found what we were looking for fairly quickly. Hamid was a great help getting us taken care of and getting delivery ready. Thanks!

Have great customer service.

Cannot recommend in good conscience Electronic Express for any appliance delivery/install. We purchased an entry level Bosch dishwasher right before Memorial Day 20. The price with delivery was competitive and EE claimed they could get it delivered/installed in three days. On the appointed delivery day I woke up early and drove to the property where the install was to take place. EE showed up more or less on time; then the hilarity ensued (actually, no, none of what Im about to share is funny or amusing). The first delivery crew arrived with the unit; spent about five minutes looking at the old dishwasher (a standard GE unit that was about 10 years old), and gruffly declared that the new Bosch unit required a special tool to install and that they were peace-ing out, leaving me to deal with EEs install department. Wait what? Didnt I pay $100 for you to show up and install a Bosch dishwasher? How did you manage to show up without the special tool (note: never identified/explained) supposedly necessary to install the dishwasher? If only that were the worst of it. Guess what--I had to take it upon myself to chase EEs installation team to secure a second delivery appointment (two days later). The value proposition of having this all done in 3 days start-to-finish had entirely evaporated, and I was kicking myself for not dealing with a more reputable retailer/installer (take your pick: HD, Lowes, Best Buy).Fast-forward 48 hours, EEs crack-team of installers #2 arrived at the property on the chosen date/time and within 10 minutes of arrival declared that for undetermined reasons, the old dishwasher was stuck and they were not able to remove it to proceed with the installation of the Bosch. I wasnt present at the time but once I was briefed, I relayed all of these misadventures/misdeeds to Leon a supervisory figure of sorts at EEs installation department who basically told me, his guys were the best in the business, veterans of hundreds/thousands of install jobs, and if they couldnt get the dishwasher out it wasnt coming out without the help of a full fledged contractor that I needed to retain. Ouch--not what I was expecting/wanting to hear. But, being the reasonably suspicious sort, I decided to drop what I was doing and drive to the property to see what was actually going on--you know boots on the ground; tip of the spear, whatever. Being a entry-level handy person I didnt expect to accomplish much on my own. Turns out, maybe I should run the EE installation department, because within about 2-3 minutes of routine focus and effort I noticed that there were two standard wood screws securing the old dishwasher--one on each side--to the adjacent cabinet array. Dont know why they were there--the house/dishwasher was that way when we bought it. I just know that I used a standard screwdriver, removed the two screws, and what-do-you-know, the darn dishwasher slid right out. Well shoot, if my basic level of handy was enough to accomplish this seemingly impossible feat--why not just continue on and self-install the Bosch? About 90 minutes later, the entire job was done; no thanks to the pros at EE.I have since reached out to my good friend Leon at EEs installation department on several occasions to request a refund of the $100 installation fee that I paid EE for the work I ended up doing for them. He initially assured me that he would refund the install fee and would talk to his superiors about doing something else in the way of a further refund for all of my trouble/inconvenience. Considering how badly Leon and his team of install ninjas bungled the install job, it shouldnt be surprising that Ive yet to receive a refund of the install fee and that Leon is ghosting me, hoping that I forget about the entire thing.Ill summarize my general thoughts on EE based on this experience: Pricing is competitive with the big boys/girls. Their install game is pathetically weak, and their customer service is criminally bad. Take your hard-earned money to the big boys/girls instead.

Quick, informative, no hard sell. I was a novice senior in need of a replacement printer and a kind young man helped me make a choice I could set up on my own with ease. Not my first experience with this business and certainly not my last

Wonderful staff..

Great experience! Sales associates were readily available, which is of huge importance to me. Emily quickly directed me to the product I was looking to purchase and was very knowledgeable about the product. Prices comparable, maybe even slightly less, to other stores I visited.

This location is relatively new. It is much larger than the old location near the B&N bookstore. Things are very well organized and the staff is very helpful (if not a little too helpful depending on how busy the store is.*)They carry a nice selection of just about any typical electronic item I can think of, ranging from home/kitchen appliances to laptops and desktop computers as well as home and car audio components.*Note about comment:I can see how, if the store was incredibly full of customers, the amount of staff could be useful, I can only speak of my visits at all times of the business day when I mention the staff can become overbearing, the times Ive visited and made purchases the number of employees covering the floor were such that every time I looked up from browsing the merchandise an employee was within a few feet watching intently.Not in a sketchy way, but moreso in a eager to take questions (about things you kindly told them just minutes prior that you would find them if you needed any help.)Good selection, clean store, obnoxiously helpful team of employees.The only downside I found was the lack of prices on a huge amount of product. They have a great little clearance section that always has an assortment of items at very nicely reduced prices, many appear to be open box returns, some clearly marked and noted as missing certain accessories.

Purchased 4 piece kitchen appliance package. Appliances were delivered and after I removed the boxes I discovered the stove/range and the refrigerator have been cosmetically damaged. I have been in touch with the salesperson/manager for the last 10 days and cannot get an answer about fixing the situation. I keep being told, I hope to have an answer today, and never hear anything back. Ill update this review if/when the situation has been resolved either with a discount on the damaged items or replacement.

Always a great experience. Very helpful without being pushy. I have purchased multiple times and they are always consistent. Great Team at the Coolsprings location.

This company stole my money i bought a TV from them and they never shipped it i lost over $1000 and they still havent fixed it. ive reach out no help

The manager and an employee were very accommodating in getting the refrigerator loaded into my vehicle. My pickup has a cover on the bed and the compact refrigerator just wouldnt quite make it under the cover. We ended up unboxing the refrigerator and loading it into the back seat. The staff were patient and helpful throughout and their efforts were appreciated.

I walked in looking for an Auxiliary to Bluetooth adapter and was warmly greeted by Michael. He welcomed me to the store and asked how he could help me. I told him what I needed and he went straight away to find my item. After finding exactly what I needed, he enlisted the help of Darius to find an auxiliary coupler that completed my purchase and made sure I was all set to stream Spotify in my new car! Both Michael and Darius were upbeat, friendly associates who really new there way around the store. I will definitely be back! Thanks guys!

I popped into Electronic Express to see if they had any sales on appliances I was eyeing online. I was quickly greeted by a gentleman named Hamid, who pointed me to the items I was interested in.To my luck, they were on sale and Hamid worked with me to find the best appliances (washer/dryer, range, hood) that not only met my needs but were aligned with my budget. He was very thorough throughout the process, incredibly patient, and also made sure I received the best deal for exactly what I wanted.It was one of the best shopping experiences I’ve had in a long time, which was reassuring because it was such a large purchase. I can’t say enough about this location, but also the staff and highly recommend Electronic Express ! It was a plus to support local business as well.Again, great business made even better by the wonderful service of their employees - specifically Hamid!

Bought quite a few things from here. The service is always good. Hamid in appliances is very accommodating. They have much better prices than anywhere Ive seen.

Justin was very helpful! I got exactly what I was looking for and it took about 15 mins.

Walked in frustrated. Walked out excited! Found the store on Apple Maps only to drive there and find out it’s not there. Then called the number only to hear that the number was disconnected. So I drove to Best Buy. On the way to Best Buy, I noticed Electronic Express at its current location. However, I decided I wasn’t going there because the address was wrong. Well, long story short, the experience at Best Buy was so awful that I decided that Electronic Express couldn’t be any worse. So I went. That’s when I met Kyle! Let me tell you, Kyle goes the extra mile! He was super knowledgeable and and not pushy at all. I ended up spending way more than I wanted but he made the experience so great that I can’t wait to go back in a few weeks for some new speakers.Lastly, it’s easy to save a few bucks online but it feels so much better to actually deal with people who know what they’re doing. Thank you.

Justin helped me buy an Amazon Echo. He was very kind and helpful. He also answered questions my boyfriend and I had about other things. I will definitely be returning to this store .

Hamid in appliances is one of the kindest and most professional people I have ever done business with. I had a small issue with a new fridge and Hamid went above and beyond to find solutions and ensure that I was completely satisfied with the product and service. I will shop here the next time I need any electronics or appliances.

None of their display dishwashers are bolted in to the cabinets, so if you open the door and pull out the racks they tip over on you. Dumb and unsafe. The appliance guy didnt think that was a problem, and I knew more about his appliances than he did. He told me there were zero dishwashers where you didnt have to clean out a filter, but there were about six dishwashers on his sales floor that had self-cleaning filters that are not removable or user serviceable (thats a good feature).

Bought a surround sound receiver here and a little over a year later it stops working. They basically told me I am on my own. For a $700 receiver I expect a longer life than a year and better customer service.

MR. Vazquez in Cool Spring was very knowledgeable and helpful.

Liked my expierenceThey have a lot of different electrics here and are really helpful

Huge collection- but probably not so liberal returns compared to Costco. Overall the experience was great.

So my bluetooth went out in my truck. The Audi dealer wanted about $1200 to fix it. I did so6.e researxh and bought a $50 part. Im pretty tech savvy, but for some reason I could not get part synced with my phone and car. I walked into Electronic Express ready to buy a FM/AM transmitter, which they were sold out of. Bummer, right? Well not really. That part I had lingering around cleary was all I needed. Christian willingly done research on his end and showed me the same exact part I had in the truck. Christian set the part up in 2 minutes and changed my life!

Wow... Worst customer service ever... I planned to walk in there to get a sales pitch and spend more money than I had to and walk out hating myself for spending so much like I usually do. These employees had the worst personalities and customer service skills. I chose not to do business here just because they seemed uninterested in helping us. Good selection. Horrible customer service.

It was pretty OK I guess. Went Android tablet shopping. Prices were a tad high - better pricing via Amazon, EPay etc. Customer service was excellent.

The manager, Shane, is a real class act. I had an issue with a sound system I had purchased a few years prior (from a different store I mind you) and he helped me with step by step instructions on how to get it up and running in time for my family reunion. If this is the level of service I get when I wasnt even a customer, Im sure it will pay dividends for me to be one.

The co-workers were extremely helpful and had an abundance of knowledge on the product. The assistant manager was able to assist me with the transaction and I could not have felt like I was in better hands.

Jessica did an awesome job. She was so incredibly helpful and so energetic. You can tell that she really enjoys what she does. Ask for Jessica if you go to Electronic Express in Brentwood!

Kudos to this business for replacing the dreaded Toys R Us! I love you guys so much!

I was shopping for a new laptop and had found what looked to be a good deal advertised by Electronic Express. Imagine my surprise when I found the same laptop in the store at a price even less than what was advertised! The sales person was knowledgeable and efficient . An added bonus was that I shopped on tax-free weekend, so no sales tax added! Whoo Hoo!

What an ABSOLUTE NIGHTMARE!!! BY FAR the worst retail experience EVER. I purchased a Managers Special Acer desktop computer. They had three left, and I was told they were all Open Box items, hence the Managers Special price. This is where the old cliche, If its too good to be true, it probably is, kicks in. I was told they were all NEW units that were either store demos, or computers opened at the store for inspection. I asked specifically if any of the units were returned by customers, and two different sales people told me they were not. Additionally, most big box retailers like Electronic Express that offer nationwide warranties, dont allow computers returned by customers to be sold as New. When one is returned, they are sold as refurbished at heavily discounted prices, simply because the hard drives are completely erased and reinstalled to avoid spreading computer viruses. I trusted what they told me, purchased one and took it home. I made the switch at my office two days later. I connected everything, powered it up, and immediately got error messages that said there was nothing on the hard drive. In other words, the hard drive had been erased and whoever erased it FORGOT to reinstall Windows 10 and all other software that was on it. That means I was sold a computer that had been returned, which I was assured by two sales people was not the case. I will NEVER visit an Electronic Express store again. Their sales people are all paid via commission, so theyll tell you anything to fatten their paycheck. I returned the unit, and after a heated exchange with a manager FINALLY got my money back. They wanted me to try another one, but I refused. Buying here was a complete waste of my time, and I will never do it again. And you can bet I will tell everyone that wants to listen what happened. And retailers are wondering where all their customers are going? Experiences like the one above are a huge part of the problem. Good riddance!

We went in with a request for something that wasnt in the store, but wed seen online. The staff helped us find it in their online catalog, ordered it so we could pick it up the next day, and even were able to give us a slight discount. Great service!

Great attentive service! Best buy was too busy and had a smaller selection.Sales man was knowledgable and wasnt overselling me. Heard what I wanted and helped me find the perfect laptop!Definitely recommend going here instead of best buy

Great sales and service with no pressure. Hamid is a real pro and the nicest guy one could ever meet. I recommend him highly.

Very helpful, walked in they new where to find what I was looking for and was right out the door.

Jennifer was extremely helpful with pointing me towards the best option for the size of the t.v. I was buying. When I mentioned price matching she immediately got on her computer to compare and let me know the price at Electronic Express was the same as competitors. I was very pleased.

My wife and I had a great experience shopping for a tv at electronics express! Jennifer made the entire process extremely easy and I left feeling great about what I bought and felt I received a great deal as well. I had a general idea of what I wanted, but Jennifer made sure I understood the features and differences between the TVs we looked at. I am better educated on tvs today

I purchased a dryer and washer. Tony was able to get me both items promptly at the time when other stores were showing out of stock. He put the two machines on hold for me and I supersized when he said he got them available for me.

They may have a a lot of good deals but do not mess with the Acceptance Now people, I bought a washer and dryer from them on a rent to own situation and paid it off and then got a TV, I was never late on a payment and I returned it per the agreement and actually basically paid for the TV and then returned it in perfect condition and tried to buy something else and they wouldnt do it because I did not keep the TV and allow them to continue to extort money from me, youve been warned.