If you have a pediatric patient, GO ELSEWHERESon needs a new wheelchair so bad we were in need of a loaner while we waited to get a new one. The loaner they gave me was an adult wheelchair.... for an 8 year old. With NO seat cushion. I had to ask for a seat cushion. School PT ended up finding a chair in the districts warehouse for him to use in the meantime because the loaner was UNACCEPTABLE. One month into working with them still had NO MEASURING DATE. And no date in sight for getting measured so no where near getting started on getting a new wheelchair. I then got a prescription for a bath chair. They show up at my house with a piece of equipment that does not even fit in our bathroom. Not once did they consult with me on what kind of chair i wanted, or what would work best with our bathroom space, size of child. NOTHING. HOOOOORRIBLE PLACE. PLEASE if you have kids go somewhere else. Also never returned my calls. Had to cancel my services with some random guy who answered the phone. wasnt even our case manager.

Everyone that answers the phone on the customer service end is extremely helpful and amazing!

Ive been working with these guys as a patient for over a year now. Everyone is very nice and friendly, and they care about their patients. However, Ive had serious and consistent communication issues with them. I can never get a hold of the rep that is assigned to me. A different person will SOMETIMES call to verify which type of catheters and how many to send to me each month, but they dont always call. When they DO call, if I have to make any changes (which is common at the moment) this person has to forward that message to my rep, and my rep has to call me to discuss the details. If I miss the call from my rep, Im screwed, because I cant get through to her ext for some reason. So Ill leave a voicemail on the main line. Sometimes they call back, and sometimes they dont. Communication with them has just been a serious issue. I get the feeling they are a little mom and pop shop when it comes to communicating with clients. Its not well structured. But they are still very friendly and do their best to help.

These ladies go above and beyond to make sure I get what I needed. I cant even put into words how much they do for me when my products are wrong. They send someone out there to make sure I get what I needed Nory is a awesome person